i've gone to this urgent care over the years. the wait time varies but is often long…read more I appreciate being able to email them my health history and medication list, as both are long & complex. I think my doing that may be why the Dr who saw me took me seriously, (i saw he had printed out my health history and had highlighted things in it) and spent more time with me than others have. I was super anxious, wayyyyg overtired, and experiencing very intense restless leg (and other parts of my body) syndrome with many forceful spasms, all my muscles in my body were tightly clenched and i couldn't get them to relax and I was also in a lot of pain (this was due to a recent medication change, and my having a bad reaction to it), which I told them. So, at first I was disappointed because Dr. Joe told me that they couldn't give me muscle relaxers bc they would amplify the effects of the drug i was on that I was badly reacting to, so I felt like crying because i didn't know what to do, how to get help. Dr. Joe recommended I go back to my original dosage of the medication, and took the time to show me stretches i could do, and recommended that I take pedialyte or coconut water, and use arnica cream. i followed his advice, got the arnica tablets for leg cramps (i took 6) and the arnica cream for arthritic relief, which i rubbed all over myself. i drank coconut water and went back to my usual dosage of the medication, and did stretches and doing these things worked; got a full 8 hrs of sleep and only had a few leg spasms the whole night! my muscles feel relaxed now, and I am super grateful for that. I appreciate Dr. Joe listening and taking me seriously and recommending all he did, bc i am now back to my normal level of poor health, which is so much less bad than it was before Dr. Joe's help. Emailing health histories and med lists really may have made the difference here, i'm always going to do that in the future. Their email: occmed.pr@texasmedclinic.com

Dr was dismissive, forgot to share test results and seemed to forget I had a fever. I took a Covid…read moreand flu test and heard no word if it came back positive or negative. Was referred to a GI doctor for my stomach issues only, even though I complained about a fever I've had for 3 days. I came in around 9pm so it seemed like they wanted to go home as fast as possible. Also no hand soap in the waiting room bathroom? Not even a soap dispenser in sight. Save the time and go to a different urgent care EDIT: Found out I had severe dehydration and a nasty virus that needed attention from the ER. Wish I would have received better care.

Had to give blood for wellness check up. The process was quick and easy. The ladies up front were…read moreso happy and nice made me smile. The lady that took my blood was also nice and did an amazing job sewing two tubes of blood. No pain and out in 15 minutes. This place was clean and overall great experience. Thank you to everyone there for making my visit so easy!

Urdanka is the most amazing phlebotomist. As someone who has to have labs frequently, I'm…read morestill...and always will be...get nervous prior to draws. Urdanka knows me, calms me, and successfully gets vials with barely leaving a mark on my arm. I've had several horrible experiences before; multiple attempted jabs, bruise the size of an orange, etc. (including at an oncologist's office!). Using CPL is also very convenient. They don't take appointments, so just walk in. All of my physicians can send orders to one place, so its "one stop shopping" so-to-speak. The read return times are also record fast. And, CPL recently created a "patient" portal that provides easy access to your results without having to be contacted by your doctor. To address a few comments/complaints some others have made: Yes, there is usually only one person in the office. If that person is with a person they are not able to answer the phone. I advice employing a little patience. Someone will pick up. Simply call back. After using this location for almost five years, I have NEVER seen more than two other people waiting...never. I have never spent longer than 20 minutes from start to finish. Color me perplexed. As a [unfortunate] "regular," I HIGHLY RECOMMEND.

I recently visited Vik's Complete Care after a severe fall while working in my closet and believed…read moreI needed immediate medical attention. Before going, I checked my Humana insurance, which listed this facility as a provider, so I arrived expecting to use my coverage. Once I arrived, I was told they do not accept insurance, which was very confusing and concerning given how they were listed under my plan. I was then informed that costs would start at around $800 or more, and according to the receptionist, they do not perform X-rays. Despite my insurance copay being $45, I was insisted upon to pay $800 upfront before any examination, without being seen by a doctor or receiving any medical evaluation. Due to the excessive cost, I declined treatment and left. The receptionist was extremely rude and dismissive throughout the interaction, which only made the situation worse. Being pressured for a large upfront payment before any care was provided raised serious concerns. Overall, between the lack of transparency regarding insurance, exorbitant pricing, and unprofessional behavior, I chose not to proceed with treatment and will not be returning. This experience left me very uncomfortable and concerned about how patients are treated here.

Came here early December 2025. I had gone to my OBGYN the day before going to Viks due to unnatural…read morebreast pain, swelling, & spreading redness. I left the OB completely freaked out (the on call doc when I went was absolutely awful) & not to mention, with no diagnosis or meds or anything at all. As someone who suffers from anxiety, I had a full blown anxiety attack for the next 24 hours. The following day I couldn't take it and came down the road to viks. Due to the intimate nature of my issue, I requested a female doctor but they told me they only had male; so I just took what I could get, not a huge deal. Front desk was fairly nice, filled out the papers, and they took me back fairly quickly. My doctor was Dr. Mcalasdair (apologies if i spelled that wrong). While I did originally want an ultra sound, he attempted talking me out of it. We went back and forth for a little bit but ultimately he said he was pretty confident he knew what was causing this, and while he didnt think an ultrasound was needed, he was willing to call their ultrasound person to come down and do it if I was adamant. I eventually caved and agreed to not do the ultrasound. Although he did make a little dig during our convo which I didn't appreciate (he said something along the lines of "I've been doing this for 30 years so I think I know what I'm doing). Please don't be condescending. Regardless of how long you've been in medicine, people are still allowed to advocate for themselves & their desires for their treatment. Anyway - aside from that, he was attentive and reassuring. However I've got to give it to the nurse - she really soothed me and my anxieties. She was such a sweetheart. She was maybe a middle aged lady with a British accent. She was so attentive, answered all my questions, checked on me, and when she could tell how nervous I was, she even brought me a little mini teddy bear with a viks shirt on to hold onto. No matter how old you are, little gestures like that really mean something, especially when you're scared. In the end, what I got was an IV in the arm with antibiotics. I believe it took like 45 min to fully drain. While I just sat there and waited, my nurse even brought me a heated blanket to make sure I was warm and comfortable. She was the best. They wrote me a prescription for an oral antibiotic but we were unsure if we were gonna make it on time before the pharmacy closed. On the off chance we didn't, they gave me my first pill ther so I wouldn't have to worry about missing a dose that night (in case we weren't able to get it until the next day). Thankfully we did make it to the pharmacy before they closed though. But that was really thoughtful. In the end, we ended up paying the ER price upon leaving. I haven't received any other bill in the mail so I can't speak on that experience yet... Also - the doctor called the next day to check up on me but I was unable to answer so he left a message. I called back the following day, but he wasn't busy with a patient so a message was taken. No call back. Called again the next day, he wasn't at the lakeway location, he was at another location. So I called the other viks location I was told he was at and they took a message since he was busy with a patient and told me he would call me back. He never did. I called again a day or two later back to the lakeway location and they gave me the same story and said they'd take a message but I told them I had already tried that multiple times and got no call back and told them I just wanted to speak to anyone on staff nurse or otherwise for them to answer my questions. So they put me on hold and I spoke to another doc I'm assuming, but not the one I saw, not dr macalasdair. This doc was pretty vague and dismissive with his answers. Basically it was like a couple word answers or "I can't answer that unless you come back in & we look at you again"...... mkay. He was unhelpful. Between the snarky response when I was advocating for myself in the room & the lack of call back and unhelpful response I got when I finally demanded to speak to anyone doctor on staff, that's why I took one star off. Otherwise, I had a solid experience. They fixed me and calmed my nerves at the same time. If anything goes awry with billing, I'll be sure to update my review. But for now, thanks for helping me!

I was looking for a new PCP and booked my appointment by phone. Upon arrival I was acknowledged…read moreand taken immediately. The ladies at the front desk walked me around the office like a VIP. Great and very friendly staff. Clean and modern office and equipment. Also got a free $5 Starbucks gift card for checking in! How can you beat that? Nice touch. Look forward to seeing you Total Men's on my future visits.

Mislead you on insurance billing. Overall poor experience and overpriced. There are so many better…read moreoptions in Austin for a PCP, do not go here.

The women medical team at this office are AMAZING! The doctor and nurse I saw were incredibly kind,…read moreknowledgeable, easy to talk to, professional, proactive, patient, thorough and all the things of an ideal experience. Making an appointment was simple and timely. I have been looking for a new doctor close to home and feel excited to have found one. 10 stars all around!! Due to a bad experience 2 years ago, I have been avoiding this practice. It took the dr over a week to call in my prescription refills. Yesterday I needed to see a doctor asap and in a panic made an appt here. I was pleasantly surprised to see the new staff when I arrived -- and they exceeded my expectations. If you're looking for incredible women medical professionals - this is your place!

The office is nice and clean. There is a small waiting area in the front, with more waiting behind…read moretry front counter. The staff was nice. I was on time for my appointment and I did not have to wait long to be seen. My appointment was also pretty efficient. When I filled out my information forms online everything had transferred and they already had my patient portal set up before my appointment. I didn't have to complete paperwork over or resubmit my insurance information. The nurse practitioner made sure to ask questions, and really understand any concerns I had, and she also made it easy for me to get the care I needed. I was pleased with my experience.