I had a problem with my Maytag Refrigerator Ice Maker. I called Select Home Warranty (SHW) to get…read moreit repaired. They assigned my claim to Coldzone Repair. Coldzone came out & spent less than 20-minutes 'fixing it'! The repairperson told me it would take 24-hours for ice to be made. After 24-hours... nothing! After 48-hours... nothing! For the next two weeks, SHW gave me the runaround. They initially gave Coldzone the go-ahead to order & install a new ice maker. When Coldzone got the new ice maker SHW then denied the ice maker was covered by my top-of-the-line coverage claiming my ice maker was an after-market addition. Even after I sent them the section in my policy that expressly says they cover ice makers and pictures of the ice maker & and door dispenser for ice & ice water they denied it's! That's when I sent complaints against SHW to the State & Federal Consumer Affairs Departments & the Better Business Bureau! ENTER BIG AL'S APPLIANCE REPAIR. On December 30th I went to 'Angi's' App. looking for a local company to fix my ice maker. Immediately I was given the name of 4 local companies that repaired ice makers. Big Al's Appliance Repair had the greatest number of 5-star ratings so I called them. I was expecting them to tell me someone would be out sometime after New Years. Instead, I was told Al would stop by between 4 & 6 pm that afternoon... and he did. Al was at my front door at 5:35 pm on the 30th with his tool cart. He came in, checked out my ice maker and showed me the problem... I needed a new unit. The diagnostic fee he charged was waived because I told him to go ahead & order a new one. I expected him to tell me he would return sometime after the 1st of the year and again I was wrong. He told me he would be able to install a new ice maker the very next day. At approximately 12:15 pm he was at my front door with his tool cart and my new ice maker. By 12:50 he had replaced my ice maker & it was making ice. Once again he again explained & showed me what he had to do to install the new ice maker and get it working! The total cost was very reasonable and Al, unlike the Coldzone Repairman, left the work area spotless. I already told Big Al he was now my go-to appliance repairman and will refer any & all friends & relatives who need appliances repaired to Big Al's Appliance Repair.

First off... Al called a few minutes before he arrived...to…read morelet me know he was on his way. (Very impressive.) Then when he arrived, he was pleasant....AND KNOWLEDGEABLE... AND his pricing is VERY FAIR. On top of all this, he is HONEST. I highly recommend him. Ruby Boico...Lake Worth, FL

I can't overstate how satisfied we were with out service call from this provider!…read morePrompt, Professional, Reliable, Reasonably Priced, Well Prepared, Friendly and Respectful. I called on NewYears Day (Friday afternoon) and left a voicemail about a refrigerator problem. I figured I wouldn't hear back until the following Monday. Forty minutes later Ron, the principal in the business, texted me. He asked me to send him a photo of the unit's identification plate, to help him determine if it's a type he could service. Great time saver for all involved! Minutes later he texts me back saying when he can arrive the next morning (Saturday) and explaining his charges. Saturday morning he calls to advise us that he would arrive in twenty minutes at the pre-appointed time. He arrived, masked and focused. He quickly diagnosed the problem, replaced the defective part (which he had on his truck, thanks to his pre-call preparation), generated a bill, cleaned up and after a moment of friendly small talk was off to his next gig. We live in a relatively close knit single family home community and we will be sharing our experience as the opportunity presents itself. Thank you, Ron!!

much to my amazement, came out on the 4th of July to repair my dryer. on time, did a great job,…read morevery reasonable. perfect, which is unusual in this day and age. 100% satisfied and 100% recommended.

My Washer is old (SEARS OLD) and has a big water leak. I will have to buy a new one but...I had a…read moregreat experience! It was easy and fast schedule a visit. Dwight was on time, respectful, professional & straight forward. I highly recommend. Thank You!

Knowledgeable technician very thorough neat and polite reasonably priced and used original…read moremanufacturers parts

BEWARE - DO NOT USE THEIR SERVICES. They will break your washer then give you the runaround about…read morefixing it. When you ask for a refund they won't return your money. They won't answer emails or calls. We are getting our lawyers involved.

We were charged 500$ for stove & oven repais ( that took 3 visits) only to have the issues…read morecontinuing. Upon contacting Andres he returned to our home & agreed that the repair he made may not have been the problem & would order new parts & fix the oven door for parts only. That was 5 months ago. Return phone calls go unanswered. We feel stiffed & still have an oven door that's ajar with difficulty reaching heating temperatures. Not happy at all.

Jordan has installed and repaired appliances for me for years. He is extremely knowledgeable and…read moreefficient

I ordered a washing machine 4 months ago. Still haven't received it. Finally called and they said…read morestill 3 to 6 weeks out. On what planet does it take half a year to get a washing machine? Very poor communication from this company. I personally feel like they were trying to scam me.

Jonathan in the install area was the best. Gave us great recommendations and lead us in the right…read moredirection. Quick friendly and knowledgeable. Thank you Jonathan!! Keep up the good work.

Quick efficient service . Great affordable price! Samsung 32in Smart TV! ( weird a few tiny worms…read morecame out of the tv when I took it out of the box). I've never seen that before...

Top notch start to finish. Sasha was professional in his knowledge and dress. Quickly diagnosed and…read morerepaired my washer at a very reasonable price. Nice that he also cleaned the area too. Would definitely recommend JSB to friends and family

My refrigerator stopped cooling. He came same day, was able to fix a component and said if it…read moredidn't work he'd remove it and not charge me. It worked and his bill was so fair. Definitely my go to for any frig or washer dryer problems ... he said are his specialties!

I just made my fourth Major appliance purchased from Rosner's. Their pricing is alway where it…read moreought to be, or even a bit better. Selection superior to big box appliance/TV/computer stores. But, ITS THE SERVICE that makes me look noplace else. Most of the time ther is a guy named Rosner chatting with customers in the showroom. Cant beat this place. As some folks say..."you'd be stupid to shop anyplace else".

Bought a refrigerator for my garage. Purchasing exper was very good however I found out from GE…read morethat it was incorrectly installed. The freezer door kept opening without our knowledge We had to throw out lots of meats and other stuff. Rosners refuses to return my calls. The manager I think his name was Greg asked me what I wanted. I told him that Rosner's needed to pay for the food that was ruined. He never called me back. The owners son jeff never answered any of my 6 phone calls. I would never buy anything from Rosners because you can not trust them. BUYER BE VERY BEWARE !!!!

This review is overdue... Luke has been repairing our appliances for us for several years now. We…read morehave a rental home in FL but live in CA. We used to get our appliances repaired through GE because all of our kitchen appliances are GE and at first, they were all under warranty but as the warranty ran out, being long distance and all, we just kept using GE. First of all, why our GE Monogram appliances that we spent a lot of money on kept needing repairs was the first issue, but the next issue was that sometimes, they sent technicians that were completely incompetent. After dealing with one technician that kept calling someone to give him help over the phone, trying to work on the oven while it was still connected to power (and actually electrocuted himself), ordering wrong parts and having to come back to our house numerous times, we finally decided to look for someone else and my husband found Smart Choice Appliance. From the first visit, Luke was very professional, knowledgeable and fixed the mess the GE technician left behind. Since then, Luke has been our go-to guy. Him and his staff are easy to deal with remotely, their fees are very fair and Luke is very honest. When you first call them, they will ask you questions to see if maybe it's not even a repair issue - something that can easily be resolved. And once Luke comes out and diagnoses the issue, he will honestly tell you your options. Sometimes those options will mean that he doesn't make any money, but he believes may be the best solution for you. As long distance landlords, we are so thankful that we have Luke to call when we have issues.

Excellent response & service! Very reliable & I have used…read morethis company many times. Prices are very fair.