Terrible. I was sent here by Dyson--because they're the local authorized service center--when my four-month old DC-50 gave me a problem. Parking is iffy, so use the lot just past the store. Dropped it off for a SIMPLE repair, which I showed to the owner, Jim, when I handed it off: the lever that locks the two rear support feet down and shifts the vacuuming into the hose when the base is upright came off the pivot point because the rivet holding it on went through the pivot hole, and that lever fell off its place. Because of that the vacuum only worked through the floor intake, and the hose became unusable. All it required was a refastening, or a replacement of the assembly. After 10 days, I called. Was told it's not ready yet. Called again at two weeks, and Jim says, "I'm waiting for a part," and follows up with what equated to "don't call me, I'll call YOU when it's done." I have four cats, so--being ankle-deep in cat hair--I called Dyson Customer Service in Chicago.
Dyson is polite, puts me on hold and calls Jim. He tells them that he's waiting for a part, that it should be two to three days until it comes in and he'll fix it and get it back to me within two days afterward. Why he didn't ask Dyson to expedite/overnight the part to him is anyone's guess. Another FULL WEEK goes by, and now I'm livid. I call Dyson again. After a half hour of ongoing civil & calm debate, they agree with my request to replace the vacuum with a new one.
Dyson tells me to pick up my machine & take it to UPS' local store, where there's a waiting order in my name to pack the vacuum up and ship it to them. I go to All Brands and Jim doesn't want to hand over the machine. He TWICE refuses, telling me that HE is the one that's supposed to send vacuums back to Dyson (which Dyson later informs me is a bald-faced lie, that they ALWAYS have the customer take their own machine to a UPS office for proper packing & shipping back,) Jim starts questioning me as to "where do they want you to ship it?" As if I'm a liar! At that point I impliedly threaten that if he doesn't give me my vacuum, I'll involve the authorities to retrieve my property. THEN he decides to hand it over--but can't find it right off. When he DOES give it over, I inspect it and see the small scotch tape piece that I put on the removable cap where the lever assembly resides has NEVER BEEN DISTURBED! This guy NEVER EVEN opened the vacuum cleaner up!
AVOID THIS S#%$HOLE LIKE THE PLAGUE! If you need Dyson repairs in South Florida, call Dyson in Chicago and insist that you want it sent to their repair facility in Tampa--and use me as your reason! I filed a detailed complaint with Dyson over this man's incompetence and lack of honesty, so they very well might kick him to the curb and contract with someone else to be their authorized dealer. Kudos to Dyson if they do--and thanks to them for doing the right thing, and replacing my vacuum after this ridiculous mess. They showed me that they value both their customers AND their reputation. read more
