My dishwasher wasn't draining. Quinton responded quickly and came to assess the problem. He did a…read morethorough inspection, determined the problem and suggested a solution Great communication. I highly recommend this service

Electric Dryer-Cannot recommend. Courteous yes Timeliness yes Diagnose yes Did not fix because he…read moredidn't pull the dryer out to check the flexible tube being clogged with lint. Charged the service and diagnostic call fee. Second appliance company came and did the diagnostic but also pulled dryer forward and used a long brush to clear the lint. Photos are second repair company not Empire.

JR diagnosed my washer dryer immediately and I asked him to check dishwasher…read more It just needed a pump. Very nice and will use him again.

Our 4 yrs. LG smart French door refrigerator stopped cooling. I spent hours throwing away spoiled…read morefoods & condiments from the refrigerator & freezer. Neighbors recommended Ultimate, it was in our BBB book as a 5 yr. recommended business. I checked the 5 five star Yelp, google, Angi and Next Door reviews, I called at 10 AM and RJ arrived at 6 PM. RJ was personable, professional and very neat. I was happy he showed up when he said he would and solved the issue. He assessed our appliance and diagnosed a faulty compressor. Repairs were 1/3 of the price of a new refrigerator, we all felt it was a worthwhile repair. On line, I checked Home Depot and a local appliance shop, his pricing was accurate. The refrigerator is now 2x the price we paid 4 yrs. ago. When scheduling the appointment, I received a confirmation email. I was asked to text a picture of the model & serial number from the appliance in advance. RJ came with all the parts & equipment needed to do the repair. He spent 2 1/2 hours replacing , soldering & cleaning out the lines. He accepted credit cards & we received an email receipt. RJ left his card & told us not to fill the frig for 24 hours. RJ followed up with us the following day. He believes the service contract companies aren't worthwhile as they don't hire quality technicians. As wonderful as RJ & Ultimate were, I hope I won't see them for many more years!

David called to say when he would be here. Showed up on time diagnosed the problem in 5 mins…read more Would highly recommend.

Service man came to house for Bosch dishwasher problem. Left without addressing problem but kept…read morefee. Ensuing calls were not returned. Totally inept company. Beware if you use

Responsive and diagnosed our issue very quickly. We had a thermador gas oven nearing the end of its…read morelife. Happy to use again.

1 star only because there's nothing lower. I DO NOT recommend this company AT ALL. The tech, Asher,…read morewas horrible!!! From the time he arrived, I knew he was going to be bad. He didn't introduce himself, didn't look me in the eye, was arrogant and super rude. I tried explaining the issues I've had with the washer and he didn't want to hear it. Actually told me, "dont tell me about the other repair guy." i was in total shock. Twice he said this. From there, it was downhill. Seemed like he didn't want to work. Didn't believe anything I said. Yet I was supposed to believe him when he said there is no washer in this world that senses to determine load. (The machine has a button that reads auto sense). When I was fed up with him, I asked how much and he charged me $80. Mind you, he just put a tiny tie wrap inside where the hose was. It was supposed to be a flat rate of $65. So he charged $15 for a tiny tie wrap. I just wanted this guy out of my house so I made the check and he's depositing it right in front of me. I asked him did he think it was a bad check and he said yeah you never know. What a total jerk!! He lost 2 customers bc my neighbor wanted his number and I said heck no. HORRIBLE EXPERIENCE!!!

Just have a bit of patience with the communication due to a bit of a language barrier, but once…read moreyou've been scheduled, they showed up on time. The installer was super clean, and put my items together with care and professionalism. They gave me a flat rate which was very helpful due to most other companies charge by the hour. Very satisfied with the service and would recommend them to anyone else looking for furniture assembly. Thanks to Eduardo and his team.

Eduardo was amazing. Watching him mount our flat screen TV on the wall with concealed wiring was…read moreentertaining. He worked expeditiously and expertly. Unlike most contractors we've hired in the past, he contacted us to tell us he was on his way. He was extremely neat, using a dustpan to collect any dust he created. We will use him in the future.

Jerry has been servicing my a/c's for a long time. I am a landlady and have on many occasions had…read moreto call him last minute and he is always out there the same day. He is always respectful, priced well and shows up when he says he will. His helper is amazing as well. This is a family business and the customer service is always spot on. I am a Realtor and have always referred Jerry knowing he makes me look good too! My clients all love him. Do yourself a favor and call Jerry 1st.

I was so disappointed in them. I had heard so many great things about this company. I really wanted…read moreto try them out. We needed to replace our split ac unit. I called and they emailed us a quote. When we finally were ready to purchase it. My husband called and spoke to Jerry about it and resent him the email so he could confirm availability. Then we waited 1-2 days to hear back. We didn't hear back so we called and spoke with Jerry again he said he did get our email (although he never responded to us to let us know he was working on anything) and he was checking the warehouse for availability. He said he should know by the end of the day Friday. I called Tuesday since I did not hear back from him. He said he needed to come out and check out our set up and check with his guys. I said he could come the next Wednesday and see. Then he did come out Wednesday morning before noon and saw what he needed. I once again waited to hear back from him never did. I called Friday morning and left a voicemail to see when we could set up the install. 2 weeks have gone by at this point. He never called back. We called another company they gave us a quote and we have an install scheduled 2 days later! That's the service we were looking for. What a shame! I gave 2 stars because when I did have interactions with Jerry he was very friendly and did come out the day he said he would. However, they really dropped the ball on a job that was over 3,000 dollars In this economy that's not easy to part with. I sure didn't want to do business with someone who has no time for me.

Someone in my condo building used this company. However, they proceeded to vandalize everyone's AC…read moreunits by placing their hard-to-remove metallic advertising sticker on each of the units. This was not appreciated.

Libardo at QPS has been our HVAC man for years. Called him…read moreat 2pm Wednesday, came in hours, diagnosed the issue with manufacturer and ordered new unit, and had it in by 9pmThursday. Gave us all the options and prices and did the job for exact quoted price. A fine gentleman, reliable, and always pleasure to have him in our home. Thank you Libardo.

Highly recommend Green Refrigeration for wine cellar design, installation and maintenance. The…read moreowner, Dino Papas, is extremely knowledgeable and very responsive. My case involved replacing a cooling system installed by another "expert," that did not maintain my temperature or humidity objectives. Dino replaced part of the system, and we now are at the right levels. Far quieter as well. Very responsive and a pleasure to deal with.

I moved in to a home with an existing wine cellar but the refrigerant failed. I called Green…read moreRefrigeration and Kostas used most of the existing piping but with a new ac unit. It's been 2 years now and it has worked maintaining 55-60 degrees consistently. Happy to use them again or refer to others.