Kevin is knowledgeable and dependable. If it is not fixed the first time, he will come back out and…read moreensure the job is complete.

It is so hard to find a good appliance repair company and I have finally done it! This company…read morealways responds in a timely fashion and is great with follow up. The owner is extremely knowledgeable and very reasonably priced! I can't say enough great things. I've used them several times and have been extremely satisfied each time!!

I had a problem with my Maytag Refrigerator Ice Maker. I called Select Home Warranty (SHW) to get…read moreit repaired. They assigned my claim to Coldzone Repair. Coldzone came out & spent less than 20-minutes 'fixing it'! The repairperson told me it would take 24-hours for ice to be made. After 24-hours... nothing! After 48-hours... nothing! For the next two weeks, SHW gave me the runaround. They initially gave Coldzone the go-ahead to order & install a new ice maker. When Coldzone got the new ice maker SHW then denied the ice maker was covered by my top-of-the-line coverage claiming my ice maker was an after-market addition. Even after I sent them the section in my policy that expressly says they cover ice makers and pictures of the ice maker & and door dispenser for ice & ice water they denied it's! That's when I sent complaints against SHW to the State & Federal Consumer Affairs Departments & the Better Business Bureau! ENTER BIG AL'S APPLIANCE REPAIR. On December 30th I went to 'Angi's' App. looking for a local company to fix my ice maker. Immediately I was given the name of 4 local companies that repaired ice makers. Big Al's Appliance Repair had the greatest number of 5-star ratings so I called them. I was expecting them to tell me someone would be out sometime after New Years. Instead, I was told Al would stop by between 4 & 6 pm that afternoon... and he did. Al was at my front door at 5:35 pm on the 30th with his tool cart. He came in, checked out my ice maker and showed me the problem... I needed a new unit. The diagnostic fee he charged was waived because I told him to go ahead & order a new one. I expected him to tell me he would return sometime after the 1st of the year and again I was wrong. He told me he would be able to install a new ice maker the very next day. At approximately 12:15 pm he was at my front door with his tool cart and my new ice maker. By 12:50 he had replaced my ice maker & it was making ice. Once again he again explained & showed me what he had to do to install the new ice maker and get it working! The total cost was very reasonable and Al, unlike the Coldzone Repairman, left the work area spotless. I already told Big Al he was now my go-to appliance repairman and will refer any & all friends & relatives who need appliances repaired to Big Al's Appliance Repair.

First off... Al called a few minutes before he arrived...to…read morelet me know he was on his way. (Very impressive.) Then when he arrived, he was pleasant....AND KNOWLEDGEABLE... AND his pricing is VERY FAIR. On top of all this, he is HONEST. I highly recommend him. Ruby Boico...Lake Worth, FL

As a local Realtor, I only recommend professionals I can personally vouch for, and Tony at JT…read moreAppliance Inc. is absolutely one of them. I reached out to him by mistake, actually meaning to text another company, and instead of brushing me off he went out of his way to help. My Whirlpool refrigerator had started cycling on and off and flashing an error, and I was bracing for a costly service call and days without a fridge. Tony diagnosed it from a few photos, walked me through the reset step by step, and had it working again without charging me a thing. Honest, responsive, and genuinely kind. If you need appliance help in the Boca area, he is the one to call.

JT Appliance Repair is the appliance company that saved Thanksgiving! I am feeling so grateful and…read morecompelled to write about this compassionate and very efficient company. We have been working with other appliance companies for over a year to get my Viking oven and cooktop repaired. It is a very long and complicated story but I found JT Appliance on a Google search, which I would really have loved to have seen a year ago. Tony, the owner, was kind enough to pull over, look at his schedule and put me in the book that week. Once he diagnosed, the parts were ordered that day and the repair happened shortly thereafter. There were bumps in the road which were Viking's fault but were handled by JT Appliance in a "time is of the essence" manner and it further contributed to the character of the company and Tony. They are all about diagnosing and finding solutions. Thank you to JT Appliance but specifically, Tony. I wish I could have them as a full time appliance company on retainer! Just a great experience and I'm so thankful.

I could not be more impressed with the quality of work and professionalism provided. From the first…read morecall to the final walkthrough, everything was handled smoothly and efficiently. He showed up on time, communicated clearly, and took the time to explain what needed to be done before starting the job. The work itself was excellent. Clean, precise, and done the right way. You can tell he takes pride in his craftsmanship and does not cut corners. He kept the work area clean, respected my home, and finished exactly when he said he would. What really stood out was the honesty and attention to detail. No upselling, no surprises, just straightforward service at a fair price. It is hard to find someone reliable and skilled like this, and I will absolutely be using him again for future projects. Highly recommended to anyone looking for a dependable handyman who actually delivers on quality and professionalism.

While polite and punctual, I was disappointed in the service. $75 for visit, pretty standard…read more However, he was there for maybe 30 minutes and said there was nothing wrong. Meanwhile, there's water all over the kitchen floor. I won't be using him again.

Our Samsung dryer didn't heat up when tumbling, we of course You Tubed what could be wrong and then…read morewe're pretty sure it was the heating element. After going back and forth whether or not to buy a new set we decided we would have it repaired. I came across General Appliance Service on Yelp and like the reviews. They charge $79 diagnostic fee that can be applied toward the repair. I booked online for an appointment the next day! It was very easy and received an email confirmation. Rob came out within the two hour window as quoted. Very personable, knowledgeable and wore a mask. He quickly got to work and diagnosed the problem as a bad heating element. He had the part in his car so after a fair price he got to work fixing our dryer. Excellent service from him and his coworker Moriel (not sure on spelling), completed the job quickly and also left the place tidy. Highly recommended!! I posted on social media but couldn't find their IG account.

David called to say when he would be here. Showed up on time diagnosed the problem in 5 mins…read more Would highly recommend.

This review is overdue... Luke has been repairing our appliances for us for several years now. We…read morehave a rental home in FL but live in CA. We used to get our appliances repaired through GE because all of our kitchen appliances are GE and at first, they were all under warranty but as the warranty ran out, being long distance and all, we just kept using GE. First of all, why our GE Monogram appliances that we spent a lot of money on kept needing repairs was the first issue, but the next issue was that sometimes, they sent technicians that were completely incompetent. After dealing with one technician that kept calling someone to give him help over the phone, trying to work on the oven while it was still connected to power (and actually electrocuted himself), ordering wrong parts and having to come back to our house numerous times, we finally decided to look for someone else and my husband found Smart Choice Appliance. From the first visit, Luke was very professional, knowledgeable and fixed the mess the GE technician left behind. Since then, Luke has been our go-to guy. Him and his staff are easy to deal with remotely, their fees are very fair and Luke is very honest. When you first call them, they will ask you questions to see if maybe it's not even a repair issue - something that can easily be resolved. And once Luke comes out and diagnoses the issue, he will honestly tell you your options. Sometimes those options will mean that he doesn't make any money, but he believes may be the best solution for you. As long distance landlords, we are so thankful that we have Luke to call when we have issues.

Excellent response & service! Very reliable & I have used…read morethis company many times. Prices are very fair.

My dishwasher wasn't draining. Quinton responded quickly and came to assess the problem. He did a…read morethorough inspection, determined the problem and suggested a solution Great communication. I highly recommend this service

Electric Dryer-Cannot recommend. Courteous yes Timeliness yes Diagnose yes Did not fix because he…read moredidn't pull the dryer out to check the flexible tube being clogged with lint. Charged the service and diagnostic call fee. Second appliance company came and did the diagnostic but also pulled dryer forward and used a long brush to clear the lint. Photos are second repair company not Empire.

Our flower cooler wasn't cooling properly. We requested a service call and the owner was nice…read moreenough to send a technician out right away despite their busy schedule. After the technician worked on the cooler and left the cooler was still not working. We called back and the owner sent two technicians who worked inside the cooler for a while who promised our cooler would be cold now. The next morning we came in and everything in the cooler was frozen. The thermostat in the cooler was set at 20 degrees not the 38 degrees we told them it needed to be. There was ice in the flower buckets and all the flowers were frozen. (please see just a few of the photos attached) We contacted the owner and he sent another technician who was confused and in denial of the situation . At that time we gave him the invoices for all the dead flowers that we purchased the day before. The owner called and refused to accept any responsibly for the damage that his employees caused. Instead, he accused our staff of changing the thermostat setting. We had no choice but to call another company who fixed the problem immediately and said that the prior technicians had zero clue what they were doing, Please think twice before you hire this company. They are unprofessional, incompetent, and DO NOT stand behind their work.

Great service. Honest and reliable. Justin spent a lot of time on our 3 A/C units. Went above and…read morebeyond to get everything in shape. We'll never use another company.