Our Samsung dryer didn't heat up when tumbling, we of course You Tubed what could be wrong and then we're pretty sure it was the heating element. After going back and forth whether or not to buy a new set we decided we would have it repaired. I came across General Appliance Service on Yelp and like the reviews. They charge $79 diagnostic fee that can be applied toward the repair. I booked online for an appointment the next day! It was very easy and received an email confirmation. Rob came out within the two hour window as quoted. Very personable, knowledgeable and wore a mask. He quickly got to work and diagnosed the problem as a bad heating element. He had the part in his car so after a fair price he got to work fixing our dryer. Excellent service from him and his coworker Moriel (not sure on spelling), completed the job quickly and also left the place tidy. Highly recommended!! I posted on social media but couldn't find their IG account. read more

General Appliance Service - Washer and dryer put back nice and tidy - Appliances & Repair Near Me - Boynton Beach, Florida

David called to say when he would be here. Showed up on time diagnosed the problem in 5 mins. Would highly recommend.

Service man came to house for Bosch dishwasher problem. Left without addressing problem but kept fee. Ensuing calls were not returned. Totally inept company. Beware if you use read more

Service technician came to the house to repair a refrigerator which wasn't able to be properly diagnosed and in the process turned off the freezer which led to all the contents needing to be thrown out. Calls went unanswered for 5 days. Came back to address refrigerator a second time, and as some remuneration tried to fix an ice machine which was not done and left without repair. DO NOT USE THIS SERVICE. read more

When our refrigerator's ice maker stopped working, we didn't know what to do. But this company's team had it fixed in no time, and the technician even provided tips on maintaining our fridge. read more

General Appliance Service - Appliances & Repair Near Me - Boynton Beach, Florida

They were quick to come out when I needed them to fix my over the range microwave. Paul was professional and thorough and got me back to business. Will call them again. read more

Had them here to repair freezer came back 3 days later to install new part. Since that day water is coming out on the floor and the freezer is not cooling. Called Friday someone was to call back and never did. Called again today, Sunday, and again someone is supposed to call back and they have no availability until Thursday of this week! This is unacceptable when a repair is bad and no one takes responsibility. Do NOT use this company. read more

I have never had such a smooth transaction. The tech was on time and completed the job with no issues. I highly recommend this company for your repair needs. The tech also showed up in a mask and wore gloves. Although not part of the job, we had a good sized lizard in the vent. We both were able to catch and release it out back. My wife is very happy to not have a lizard roaming free in the house! Thanks again. read more

When our oven started acting up, we feared the worst. But their technician's professionalism and attention to detail restored our confidence, and our oven is now working like new. read more

Rob was fantastic. He was able to see us the day we called him, he was on time, and while the prognosis for our dishwasher wasn't great (the repair would cost more than the dishwasher itself was), his diagnosis was quick and matter of fact. We will certainly use him again in the future. read more

Called to schedule appointment. Asked for their address to confirm they were local. They could not tell me their address. Wouldn't touch themwith a 10 foot pole. read more

They were very quick to set up an appointment. My refrigerator and freezer were not cooling. The tech was very professional got to work. The coil was all frozen up the defroster unit needed to be replaced. He replaced the defroster and defrosted all the ice in and around the coil. The cost was around $400. I think it was reasonable for the 4 hours he was here. The tech left for about an hour to get the part read more

I was surprised and pleased to be able to find a trustworthy appliance repair service during the Corona Virus Pandemic. Moriel came wearing a serious mask and gloves, and he was a splendid technician. He spent a long time taking apart and diagnosing my washing machine and then returning the next day with the appropriate part to get it working again, leaving a spotless work area. He called before he came and gave me correct estimates and updates. Given the amount of time it took, the cost was reasonable. I feel very lucky to have found this service, and especially this polite, amiable and talented tech. read more

No return call within a 6 hour window. They use an offsite scheduling service. No thanks if I can't speak with someone in Palm Beach County I'm out read more

I called this company to have my subzero serviced. I paid $700 total for two separate visits and to have a plastic liner replaced. The main fridge still indicated it needed service 2-3 weeks later, so I called the company again. When Rob came back for the 3rd time to my home, he called someone else on speakerphone to help him troubleshoot the issue. I was then told it would cost $2300 plus labor and tax to then fix the issue. I asked him some pointed questions to understand why any sort of leak with a $2300 estimate hadn't been diagnosed previously, as it had just been serviced three weeks prior. I asked him if we could speak to the manager or the person he'd called earlier to assist him earlier to help understand what occurred. He then told me angrily that I'm "rubbing him the wrong way" and that he doesn't like my questions, muttering the F word under his breath by my front door as he walked out. The entire issue after multiple separate visits to my home and the $2300 estimate he gave me was notably incorrect - thank goodness I rubbed him the wrong way and he left - I've paid another company $300 to have the issue correctly assessed and the appliance is now running perfectly. read more

Just finished a service call with general appliance which started yesterday. My three year old whirlpool convection oven started turning on but itself. Over heating and burning food. Rob came out and did basic diagnostics and determined the oven if left plugged in could start a fire, since it was heating up with out being turned on. He said it was related to a power surge and that the mother board which controls the oven was bad. He also looked at my whirlpool French door fridge and was able to correct an airgap and ice buildup issue. Rob returned today with an associate. Both were very professional and knowledgeable about the appliances. I am glad I found them and will be using them as emergencies pop up in the future. read more

Came out to fix our washing machine. Instead of fixing, they broke it so that we had to buy another new one. The repairman kept telling us that the GE Profile Washer at just under 6 years old was at the end of its lifecycle. For this we had to pay $109. read more

Rob came to check our whirlpool washer due to a bottom leak. We showed him a video of the leak as it happened. This is the type of problem that does not occur constantly. He spent some time trying to pinpoint the cause for this leak but was not successful as when testing the unit did not leak. He closed the unit and asked us to call him back whenever we see the leak again. The service was very professional and we hope to see the leak again so we can call back and have it repaired. read more

I would highly recommend calling this company if you need any appliance serviced. I scheduled an appointment for my Samsung refrigerator's ice maker that kept freezing up. Instead of just fixing it for about $600, they made me aware of a lost class action lawsuit by Samsung that requires them to fix it at their cost not mine, and they aren't an approved vendor of Samsung to do the work. What a breath of fresh air to do business with a company with integrity and customer service, and professional employees. read more

This is the worst company that I have EVER dealt with. It has been over a week now and my refrigerator still does not work. I never disputed price just asked them to fix it. They were supposed to come out today no one showed up. My family can not sleep at night because of the noise from the refrigerator. Every time I call they say someone will call you back and no one calls me back. I am going to the BBB next and every social media outlet. Stay away from these people. read more

The technicians came out twice to fix a leaking problem on my KitchenAid refrigerator. They were always on time, masked, neat and well mannered. They made sure the first time to diagnose the problem but had to order a part. When they came back to install that part, they noticed another issue that I didn't know about and that they could have ignored, or charged more, but they did neither. They have ordered another part and will come back to correct that as well. I highly recommend this service. read more

General Appliance Service came out the same day I called. He diagnosed the problem & ordered the parts the same day. Have an appointment in 4 business days to complete repair on my LG French door refrigerator. I am confident that the problem will be fixed. Rob was polite & arrived as scheduled. Price was fair & service call was less expensive than several companies I called. I would call him again for appliance repair read more

Rob was great! I called in the morning because my dryer wasn't working, I spoke to Rob, he was very professionalI and gave me a window of 10-12, he was on time, used his booties before coming into my house. I have two kids, so my dryer is a crucial part of our everyday life. Rob looked at it, quoted me and went to work. It's running perfect not an hour later !! Now time for laundry!! Thank you Rob I will be recommending General Appliance Services, and I will be calling again!!! read more

Update to my last review: Yes, they stood me up. No, they never called me PERIOD even after scheduling an appointment with me a week ago for yesterday and this is exactly what I predicted. I'm sure the owner will write a rebuttal or some excuse under my negative review for wasting the customer's time, but I, too, am a business owner and if I ran my business like they do, I would be OUT OF BUSINESS. I called AAA Appliance, they sent someone out right away, diagnosed the problem and parts are on their way. NOW THAT'S HOW YOU DO IT!!!!! ;-) read more

absolute worst company! They are lucky I gave them 1 star. The partner called me regarding their mess up and was extremely verbally aggressive with me. He was also extremely accusatory and quite frankly hurtful. Offered 0 solution to their mistake. The company is very disorganized and horrible at communicating with one another. Their scheduling dept told me the parts were in for my dishwasher and she proceeded to to schedule my appt.I did receive and email confirming my appt. Here it is: Appointment Reminder for What Service Call (General Appliance ( Rob)) When Monday, December 21, 2020 12:00pm (2 hours) Where This is a reminder for your appointment today. Our technician will contact you on the number you provided before arrival within a (two hour window) of your appointment time. The day of my appt I called to find out when Rob was coming as I had not heard anything. When I spoke with him he knew nothing about the appt and told me my parts were never ordered. I explained that I took the afternoon off of work with no pay. He offered the following day, in the afternoon, I agreed. He apologized for the mix up and assured me he would fix my dishwasher the following day, after 2. He was very nice. I took another afternoon off, 2:30 I called and left a VM. Within 45 the other partner called, and that's when he became very aggressive with me and accusing me of being disrespectful to his staff. He then proceeds to tell me, (yelling at me), that there is "NO WAY HE CAN GET THE DIAL FOR MY DISHWASHER". Wow..Just WOW! Never said I am sorry for all the mx up and confusion. Never ever once aplozized to me. He let me know that he too knew nothing about this and this issue just came across his desk. I have no words for this individual. He needs to take a crash course in customer service. 0 customer Service skills. Extremely disappointed. I hope nobody has to deal with the rath of this man EVER!!! Verbally abusive and thinks he has the right to treat customers like crap. read more

I know that I might be the first to write a review here, but with the 50 I have written before, it is rare that I will give anything 5 stars. There is no question that when you really need to have a great appliance repair done immediately, you feel like you are at a disadvantage. We had a refrigerator that stopped working at around 8pm on a Monday evening. Sears Appliance repair told us they could get someone out on Friday. Three other services gave us similar timeframes Wednesday-Friday. This is especially critical for us because I am diabetic and have medicine that requires refrigeration. Rob was there the next morning at 8:30, as promised. He was professional, attentive, fair in pricing and didn not take advantage of us because of the critical time frame. We could not have asked for or expected any more that we got. Highly impressive. And, if you recommend him to a friend, it will make you look really smart! read more

I had a great experience dealing with Rob, I called in the morning he had an opening in the 2-4 window in the afternoon. The strangest thing happend, he was not only on time he was early!!!!. He was able to identify the problem quickly, and fixed the problem just as fast. They charge $79 to come out and then they discount that number off the price of the job. As a land lord it's nice to know when you have someone you can count on to do a good job at fair price. I would highly recommend using them. read more