This is an honest company who are thorough and extremely professional minus the Boca prices!…read moreWe had a problem with our AC and they responded very promptly arrived right on time and did an EXCELLENT job! I would not have any reservations what so ever in highly recommending them for any AC work you would need to have done!

BEST A/C company in South Florida... ALWAYS available. Really love them!read more

Called to have them clean my A/C unit both inside and outside the house. Afterwards the technician…read morechecked and found I was down a pound or so of coolant checked for leaks before filling up my unit. Everything seemed to be working fine and left. Since then unit not cooling had to bring in another company and was down 5 lbs of coolant. They checked both inside and outside and found your technician failed to put the two caps back on after filling the unit with coolant. Over $900 now spent! Are you going to make it right? Update waiting now 2 months later. I have called numerous times as the owner indicated and nothing!!!!

I originally hired Air Quality AC & Electric for an AC cleaning. After the technician left, I…read moreinspected the unit because it didn't have the fresh, cleaned appearance and smell it normally does after service. I found a dead roach still sitting in the drain pan, which raised concerns that the cleaning I paid for had not actually been performed. When I contacted the company, instead of addressing my concerns or returning to inspect the work, they became defensive and eventually stopped responding. They have since publicly claimed my property had "health and cleanliness issues," a "roach problem," and even referenced "rat droppings" in my AC system. These statements are completely false. There was no roach infestation, no rat-dropping issue, and I never hired them for pest control services. They also claimed I expected a low-cost AC cleaning to remove all roaches from my home and that I threatened them with a bad review if they didn't. Neither of those things happened. My complaint has always been the same: I paid for an AC cleaning and found evidence that the cleaning had not been completed as represented. Rather than correct the issue, they chose to make inaccurate public statements about me and my property. I encourage potential customers to carefully read both sides, review the photos, and make their own determination

We purchased a new unit Air Conditioning unit less than 2 1/2 years ago and paid $ 25,000 for that…read moreAC SYSTEM. The unit failed and we now have over $ 25,000-$ 50,000 worth of home damage After calling for 2 day with no response or call back finally a Cousins Representative came over, agreed it was THEIR fault..and instead of offering us any compensation for them basically destroying our home...they offered us one year of free maintenance, worth $ 500! I wouldn't let them anywhere near my home. They put in faulty units..and then don;t stand by their work. It says the Owner's were a family by the names of John BresciaJr. and Jim Brescia..but of course you can not speak to an Owner.. and employees that take no reponsibilty for the Company's lack of honesty, integrity and RESPONSIBILITY! I am not living with 16 blow units and mold and dust flying everywhere! BUYER BEWARE OF COUSINS AIR, INC.

Been w/them for 10 years. Interviewed 10 cos. Best price. Great installers. But buy another brand…read moreof UV light bulb. The price is ridiculous.

I hated to have to do it but the AC went out on a Friday night and I contacted the emergency line…read moreSaturday AM. Justin contacted me back within a couple hours and had me back up and running. No complaining it was a Saturday. Friendly and efficient. I hope to never need him on a weekend again but it's great to know he's there.

Once again Justin and Kelter A/C has come through in the clutch. We lost power in the compressor…read morefor our upstairs unit, left an email message and had a replacement unit (under warranty) within a day and a half. Justin had to personally drive up to Port St. Lucie to pick up the unit and drive back there with the old unit. Needless to say, I was again impressed with the responsiveness and great service.

I have been using Polar Comfort for 3 years and they are wonderful. Always responsive and excellent…read moreservice. My ac was not cooling below 80 during the day and my system was overworked and would freeze. They changed my filters, installed a new part, drained some lines and added more Freon and my ac is as good as new now, cooling wonderfully. My mom uses their service too and is very happy. I would certainly recommend this company for any air conditioning needs.

Our air conditioning went on but the air was not cold. We had 2 air conditioning companies over…read morethat people on Nextdoor referred, and we were told that we should consider buying a new system by both of them even though the system was running. One did not even check the unit outside except to look at it and say it was running but old and should be replaced. the other checked the tag and age and also said it was old & should be replaced. We were told a new system was 4,000 (which would include the permits) and both said they would throw in a new inside ceiling grill in white for us. This was allot of money. So we wanted one more opinion. After carefully checking backgrounds and referrals again I narrowed down my last choice to Polar Comfort, Inc in Lake Worth, 561-876-4458. Incredible to think 2 years ago a new system was 2500- 3,000, as we know from neighbors & friends! Today we had Polar Comfort Inc, A+ rated on BBB.org, the owner Phil & Jeremy came. They took their time and really checked our system, my husband said, "They were thorough and it was obvious they knew the mechanics of the system". They said, "we had a very slow leak of Freon", ( we can't recall ever adding Freon so in time it gets lower as well), the reading was about 65, and Polar Comfort got it down to 51 with Freon. Phil & Jeremy checked the capacitors, they opened the system and used this special meter that showed how well the capacitors were working, (which the other 2 companies did not do). Phil showed my husband how one capacitor was totally not working and the other one was partially working. My husband spoke to them about the price and it was agreed too. And how lucky was this, they were prepared on the spot to fix our problem, "no wait time". They were so pleasant, helpful, and able to show us the problem, they even showed my hubby the old capacitors they removed. I highly recommend them and feel that their "Expert" mechanic A/C skills, professionalism, courtesy, thoroughness, and on the spot ability to fix the problem is superior.

Ever since I can remember AIR REF Co. has been our air conditioning company keeping us cool in hot…read moreFlorida. Even though we are on the ocean our units lasted for their full warranty period of ten years or more! First we went with TRANE ACs and then to Carrier ACs and now back to TRANE units. Our units were "coastalized" by Corrosive Solutions of Boynton Beach. Our success is due to our AIRREF Co. customer service rep Mike Beamer who has guided us throughout the process of selecting units and meeting requirements for our condo rooftop installations. Mike and his company set the high water mark for great customer service!

Excellent service. Technicians are experienced and knowledgeable. Appointment times are followed.read more

The Cool Team just finished replacing the 20 year old air conditioning system in our new condo at…read moreKings Point in Delray Beach. But after looking at some of the other Yelp reviews, I was hesitant to hire them. I received bids from three other AC companies and The Cool Team's proposal offered the best value. I checked with some neighbors and they were quite happy with The Cool Team, so I took the plunge! The telephone reps at their office were friendly, knowledgable and super efficient. They scheduled the installation within the tight timeframe we needed. The crew arrived on time and were very professional and friendly. They wore masks the whole time they were inside our condo and put down lots of canvas tarps to keep our place clean. The job took a little over 4 hours and I'm very happy with the results. I would highly recommend this company.

My experience with CoolTeam is limited to services provided under a yearly service contract for a…read moreKings Point Delray Beach condo. It appears that CoolTeam markets heavily within this and other 55+ retirement communities, providing yearly maintenance and minor repairs (by contracts where the rate is based on age of appliances), to all appliances within a unit, plus minor electrical and plumbing. I think many of the elderly residents, especially those 80+, take comfort knowing that if something goes wrong with their HVAC or dishwasher or washing machine, they can call one number and a technician is scheduled. I used services under the existing service contract to have an AC unit checked and tuned-up, which cost $39.95, and again to have the coils cleaned on the AC, which cost $334. The coils probably had never been cleaned in the 10 years the unit was in place, as they were filthy, likely due to the use of a filter which was improperly sized, allowing dirt to enter the unit. Establishing an appointment for either wasn't difficult, call their local or toll free unit. The reason for the 3star rating was the demeanor of the tech who handled both service calls. He was gruff. He was abrupt. He had an annoyed tone in his responses to simple questions I asked. He was rushing. He was dismissive. He talked down to me. Bottom line, he was nasty, as if he was constipated and needed to take a good dump, or more likely, just plain disgusted with his life as a service tech where 95% of his clients were 85 years old. I'm not reading too much into his behavior, I think I'm reading him well. When I mentioned him to my contractor who had just finished renovating the condo, he knew exactly who I meant, and said "I'll talk to him when he arrives and set him straight". I don't like, no, I am repelled by service providers who are dealing with clientele in the 80's who treat them with disrespect, annoyance, impatience. Their behavior is intimidating to these elderly and sometimes frail or infirm residents. Management of CoolTeam should counsel this tech to be nicer and more sensitive. While I sensed he was efficient and competent and did what needed to be done correctly, I felt like telling him he was a nasty angry man, and that I hoped his Mom or Dad or Grandparents were never treated as rudely and insensitively as he interacted with me. And I'm not in my 80's, far from it. Oh, I still tipped him well, as my bleeding heart liberal NY upbringing came to the forefront and I figured most elderly residents under tipped or didn't tip at all, and he deserved to be recognized for his efficient and competent work. But he was nasty, simply grump, nasty, rude, abrupt. Like he was doing me a favor showing up and doing his job. (In college sociology course we learned the concept of "role disdain" - that's when someone's despises the responsibilities of their jobs, and takes out their annoyance about their life on those they interact with. I'm certain we meet a lot of people like that, huh? Check out other companies which provide the same package service contracts. Ask neighbors.

Very disappointed with the company. The installation result is horrible and careless - they…read moreinstalled outdoor unit backwards (and no, there is no regulation for that, I checked - they lied!), the indoor unit had cracks - they fixed that by screwing a screw (looks horrible), outdoor electrical box was hammered and crooked into the wall (I think it is just dangerous). Basically, they can do only cookie cutter - if everything goes great. If there are problems they fix them slipshod. Asking them to fix that was raising frustration from their side! They ask everything to pay upfront. Never do that! After the job, their installation handler Josh just started ignoring me!! Why? Well, because you paid them and you are not interested anymore. Only their technician Mike is good.

Great job. They have been servicing my ac system in florida for five years. Because of there…read morethrough work on my ac system the unit has lasted 12 years. Very helpful customer service reps and excellent refrigeration reps. I took a photo with Eric below a very good refrigeration technician. When I have to replace my system some day I will use Airworks refrigeration.