horrible customer service and virtually no lighting in the store. Today's receptionist was beyond…read morerude. I'll buy anywhere else!

This is the second purchase we've made from Ferguson. We're buying mealy stuff. As a rule, whenever…read moreI touch something and it breaks and I have to buy a new one, I'd like to enhance it. For some reason, the representatives never informed us that the model we were getting to replace our 20-year-old dishwasher was actually a worse model with a less effective screen and absolutely no smart home connectivity in 2025. For an $1,800 dishwasher, that's incredibly disappointing. Now I've got a new dishwasher that's less intelligent and less useful than my old one, and I'm confused that nobody at Ferguson thought to mention that for only $100 more, we could get a much better solution. I expected better advice from them, so this experience has been very disappointing.

Nick Shah This was an excellent, not only sales person, but…read morethe people person. He went above and beyond his to help me and my sister in our shopping.... He's a keeper.

Nick employee in the Inner Circle Dept was terrific. He went above and beyond to assist me and find…read morewhat I was looking for. Very pleasant and knowledgeable. Ask for him when you're there next time.

I'm a licensed architect and have been specifying and ordering appliances for over 30 years. My…read moreexperience with House of Appliances has been the worst I've had in my entire career. I did everything possible to avoid issues -- I confirmed timelines with my salesperson, Drew, to avoid a price increase and followed up with a call. Despite that, my quote increased. After some back and forth, they did honor the original price -- but the problems didn't stop there. Drew failed to place the order, even though I had submitted it and paid in full. That delay caused major availability issues, forcing me to purchase a more expensive microwave just to stay on schedule. When I needed to change one appliance, it took weeks just to get an updated proposal. I shared my install deadline well in advance, because I had out-of-town carpenters coming specifically to install the appliance panels. House of Appliances never got back to me in time, and I missed the window. Now I have to pay extra to get the panels installed later. To make matters worse, the refrigerator drawers and wine refrigerator arrived damaged. I was told they could be repaired -- but I paid full price, and I will not accept repaired appliances. These units are required for my Certificate of Occupancy and panel installation, and I still have no resolution. I even contacted a manager and have yet to receive any help. This kind of service is unacceptable.

Yesterday, my wife and I visited the House of Appliances in Delray to select new appliances for our…read morehome in Vermont. Unfortunately, when we explained the purpose of our visit, the salesperson, Drew Meltz, informed us that we could not purchase appliances in Florida and have them shipped to Vermont. Right. We asked if we could still browse their showroom. Drew immediately welcomed us and then proceeded to spend nearly an hour going over all the appliances we were looking for: ovens, dishwasher, refrigerator, etc. All the while knowing there would be no eventual sale. Drew Meltz is the best appliance salesperson we have ever met, hands down. He is supremely knowledgeable about his products, patient, cordial and a real pleasure to work with. And their store, is superior to any of the many other stores we have been visiting. Five enthusiastic stars for Drew and the House of Appliances. Steve and Evelene Lakis

This company sent a person with only a phone, who called in to a tech, pushed some buttons at the…read moretop of the refrigerator and told me that I needed a new compressor for my non functioning freezer in my Subzero. The cost - $3500. I called another company and they sent a technician who opened up the upper panel, tested the equipment and told me that I had a burned out starter and my compressor was fine. After putting in the new starter, the freezer is working perfectly. The cost - $300. What a scam! Do not use this service.

From the owner: We are a family owned business and we know how important a properly functioning unit is. We use…read moreonly factory authorized parts and certified technicians so that we can remedy the issue promptly.

Jordan has installed and repaired appliances for me for years. He is extremely knowledgeable and…read moreefficient

Fan motor for my convection oven needed replaced. They came…read moreout, ordered the part, it was delivered to my home the next day and installed same day! Quick, clean and such a nice guy!

The mapped location is a Bed Bath and Beyond next door. The Pacific Kitchen & Home is inside the…read moreBest Buy next door to BB&B. PK&H has a fairly large selection and their own sales staff. The usual brands for appliances (Samsung, LG, Whirlpool, KitchenAid, Fisher&Paykel, Jenn-Air, etc.) and everything that takes electric in a kitchen from fridges to coffee grinders. One of the salesmen was a particularly nice guy with a soft sell so soft he didn't even try to sell us anything...which you don't find too often down here, where salesmen generally stalk you and price-bait. This guy just gave us a couple of coupons and mentioned other stores nearby with different selections in case we needed more to choose from. Decent fella.

Just can get it right. Wrong items ordered and local coordination was off. Seems like they were…read morelost during the process.

I visited a few months ago and it was pretty bad. Most of the employees that day were very…read moreunprofessional, not very helpful and shockingly on their phones apparently while working - e.g., there was a guy who appeared to be on his phone 1/2 the time and putting items on the shelf the other 1/2. At the register, one of my items didn't have a scan code on it and the cashier said that I had to go back and find the correct code for it. It seems to me that one of the employees should assist with that. I complained to the manager and she 100% agreed with me. Update: I visited this HD location last week and it was greatly improved. One employee was very helpful and got a larger dolly cart for me to carry bags of heavy garden soil. Also, the cashier was a bit more engaged than I've experienced in the past. Prices have increased as of late March 2026 but I don't suppose that HD's fault.

I came here since I was missing screws for my bed frame. I had Don help me since Home Depot is very…read moreoverwhelming since they have so much. Don was wonderful and helped me find the exact screw I needed! I'll definitely come back and great customer service.

*** Another project update for my shower head on Wed., 6-3-26)***…read moreMy Moen shower head with side sprayer popped off the ball socket type of attachment onto the shower floor. Luckily, it didn't break. Unfortunately, I have an older type shower arm with a ball socket on the end. I had tried to turn the shower head, not realizing that it could only pivot up and down, so I caused it to pop off. After numerous tries on my own and tutorials on YouTube to figure it out, I finally decided to bring the whole shower head with parts to Home Depot to ask my "go-to" guy, Steve, in Plumbing for assistance. Steve wasn't there, but no worries; Vinny was there to the rescue. He escorted me to the area wall of parts to show me the adapters; however, after further conversation and inspection of my shower head, he told me it was relatively simple to re-install it. I went home to immediately do just that and in less than 10 minutes and without any tools, it was back in position securely. I tested out the water right away and, no leaks or spurts were anywhere. Thank you Vinny (if you get wind of this review) and The Home Depot for having considerate, knowledgeable and helpful employees to assist those of us in need for "Do-it-yourself" type of projects. I am one who is very grateful and will continue to be so.

This maddening review comes after a failed installation/delivery. I realize Home Depot outsources…read morethese tasks to independent contractors. That's where they lose a lil' reliability. It's just another corporation that pays off some guy who gives the project to a different guy for less cost. I was supposed to have a dishwasher delivered and installed on a Saturday. The installation contractor called me up to assure me they will be here in a few minutes. I saw their truck outside and was in a pleasant mood..., until they all of a sudden drove off without any mention of anything. When I called them back, no answer. Just a vague message that Home Depot will be in contact with me. They advised that they did not have the item that was supposed to have been delivered. They could only reschedule to a different day. I had this day sacrificed for the installation. At that time, I cancelled the order. This could have been handled much better. Disappointed.

We've had a great experience with Delray Garden Center. Their team is reliable, professional, and…read moredoes an excellent job keeping everything looking clean, fresh, and well-maintained. They're responsive, dependable, and take pride in their work. Highly recommend them for landscaping and maintenance!

I LOVE visiting and seeing all the beautiful, healthy plants. Everything is so artistically…read morearranged. Staff members are really helpful, warm and knowledgeable. I often purchase orchids and other plants for my home and garden. It always makes me feel happy to visit this tranquil place!