horrible customer service and virtually no lighting in the store. Today's receptionist was beyond…read morerude. I'll buy anywhere else!

This is the second purchase we've made from Ferguson. We're buying mealy stuff. As a rule, whenever…read moreI touch something and it breaks and I have to buy a new one, I'd like to enhance it. For some reason, the representatives never informed us that the model we were getting to replace our 20-year-old dishwasher was actually a worse model with a less effective screen and absolutely no smart home connectivity in 2025. For an $1,800 dishwasher, that's incredibly disappointing. Now I've got a new dishwasher that's less intelligent and less useful than my old one, and I'm confused that nobody at Ferguson thought to mention that for only $100 more, we could get a much better solution. I expected better advice from them, so this experience has been very disappointing.

A fantastic place to visit to view high end appliances. I was welcomed at the door and browsed…read morearound. Melissa joined me and we discussed the various models and features. She took notes and will share a quote with me and my builder. A very pleasant experience. Worth the drive if you're interested in seeing working models of appliances. Thank you!

Fuse is a cute little store with amazing customer service.... ask for Melissa she will do all the…read moreleg work and more to make your experience in buying a built in refrigerator a success. They carry all the top tier brands and we will go back to them for our next appliance

I just saw the several really low 1-star reviews, all based on customer service, so I'll emphasize…read morethat in my visit I found that they are helpful, even if they don't have old parts from 2009; 2 tvs in case you're waiting (btw, while they look stuff up or are helping someone else); Justin helped tons, also Wilson, Kenny and Danny- funny, personable & cool crew! Justin was very patient and really spent about 30 minutes trying to figure out a small part we needed, just an old rubber washer (a gasket, basically) from a toilet tank assembly from a discontinued line from 2009, and he looked online and in catalogues and the manufacturer's website, all of this for something that would cost $7 tops... he left no stone unturned to try to help me answer multiple questions for my boss (the wife) and find this obscure thing that would have made him, what, a 30 cent commission? I'm honestly happy I made the drive just because meeting these guys was fun.

this is my review and opinion of my experience with ferguson in boca raton, florida on 12/19/2020…read more pros: nice looking warehouse cons: terrible customer service - horrible overall experience! poorly managed, rude customer sales representative evidencing a complete and total lack of concern for customer service 1) salesman up sold me by failing to tell me i had the choice to buy shower system in a complete set rather than piece by piece costing twice as much so salesman could make more commission. 2) told me delivery would be on friday but failed to tell me part of the order would come later. i planned around this representation, thereby causing my plumber to have to stop job in the middle, unnecessarily prolonging and delaying the job and requiring plumber to have to come back days later to finish at an additional $150 cost to me. 3) called to discuss issues and missing item problem but no one would answer the phone on sat. during business hours (called 6 times in an hour with voice message saying to call back during business hours) causing me to have to drive 35 minutes each way to try to resolve a problem that could have been done in a phone call. when i got to showroom no manager or other person working on weekends so no one to address my issues with other than salesman who caused these issues in the first place. 4) salesman was confrontational and rude and appeared not to care about the inconvenience, time, trouble and expense he cost me. i will never do business with ferguson again! they have nice products, but imho they don't give a damn about me as the customer after spending substantial money with them. to me imho, they are just another greedy company caring only about their bottom line not their customers' interests!

I'm a licensed architect and have been specifying and ordering appliances for over 30 years. My…read moreexperience with House of Appliances has been the worst I've had in my entire career. I did everything possible to avoid issues -- I confirmed timelines with my salesperson, Drew, to avoid a price increase and followed up with a call. Despite that, my quote increased. After some back and forth, they did honor the original price -- but the problems didn't stop there. Drew failed to place the order, even though I had submitted it and paid in full. That delay caused major availability issues, forcing me to purchase a more expensive microwave just to stay on schedule. When I needed to change one appliance, it took weeks just to get an updated proposal. I shared my install deadline well in advance, because I had out-of-town carpenters coming specifically to install the appliance panels. House of Appliances never got back to me in time, and I missed the window. Now I have to pay extra to get the panels installed later. To make matters worse, the refrigerator drawers and wine refrigerator arrived damaged. I was told they could be repaired -- but I paid full price, and I will not accept repaired appliances. These units are required for my Certificate of Occupancy and panel installation, and I still have no resolution. I even contacted a manager and have yet to receive any help. This kind of service is unacceptable.

Yesterday, my wife and I visited the House of Appliances in Delray to select new appliances for our…read morehome in Vermont. Unfortunately, when we explained the purpose of our visit, the salesperson, Drew Meltz, informed us that we could not purchase appliances in Florida and have them shipped to Vermont. Right. We asked if we could still browse their showroom. Drew immediately welcomed us and then proceeded to spend nearly an hour going over all the appliances we were looking for: ovens, dishwasher, refrigerator, etc. All the while knowing there would be no eventual sale. Drew Meltz is the best appliance salesperson we have ever met, hands down. He is supremely knowledgeable about his products, patient, cordial and a real pleasure to work with. And their store, is superior to any of the many other stores we have been visiting. Five enthusiastic stars for Drew and the House of Appliances. Steve and Evelene Lakis

I visited a few months ago and it was pretty bad. Most of the employees that day were very…read moreunprofessional, not very helpful and shockingly on their phones apparently while working - e.g., there was a guy who appeared to be on his phone 1/2 the time and putting items on the shelf the other 1/2. At the register, one of my items didn't have a scan code on it and the cashier said that I had to go back and find the correct code for it. It seems to me that one of the employees should assist with that. I complained to the manager and she 100% agreed with me. Update: I visited this HD location last week and it was greatly improved. One employee was very helpful and got a larger dolly cart for me to carry bags of heavy garden soil. Also, the cashier was a bit more engaged than I've experienced in the past. Prices have increased as of late March 2026 but I don't suppose that HD's fault.

I came here since I was missing screws for my bed frame. I had Don help me since Home Depot is very…read moreoverwhelming since they have so much. Don was wonderful and helped me find the exact screw I needed! I'll definitely come back and great customer service.

Jordan has installed and repaired appliances for me for years. He is extremely knowledgeable and…read moreefficient

Fan motor for my convection oven needed replaced. They came…read moreout, ordered the part, it was delivered to my home the next day and installed same day! Quick, clean and such a nice guy!

Terrible customer service Glauber the owner came out to our…read morehome to review our outdoor kitchen project in May. After at least 20 phone calls we still have not got an estimate. Beware this company is out of control!

From the owner: The King of BBQ, offers custom built out door kitchens and over 20 brands of outdoor kitchen…read moreappliances. A fully family owned and operated company, dedicated to creating your own oasis in your back yard.

Greg is fantastic! He's repaired multiple appliances for us over the years, always explaining…read moreeverything clearly and being super friendly. Fast, reliable, and knowledgeable--he's definitely the go-to person for appliance repairs. Highly recommend!

Excellent 5***** reliable service and completed the job fast! They arrived less than two hours…read moreafter calling. Freezer broke and I was stressing! Totally recommend Greg the owner. I've booked him to repair another refrigerator. Updating my review as they are amazing. My built in isn't working great and they were here in couple hours and follow up today.

The worst experience! I thought I was getting my dream…read morekitchen in my dream home but was greatly disappointed. The quality and installation were not what I expected and they refused to to make any follow up adjustments. Doors and drawers do not close correctly. Do not do business with this company! L.M. Delray Beach

Let's start by saying, I purchased a custom kitchen from Direct Cabinet Sales in December 2019,…read moredelivered to my home early March 2020 and DCS began to install. It was immediately discovered Norman changed the dimensions that he verified, and unfortunately most of the kitchen did not fit. Fast forward, after dozens and dozens of calls, emails, stopping by their location, material being reordered 3, 4, 5 times, all of which came incorrect. With time, the rabbit hole got deeper and deeper to the point, DCS was completely unresponsive. We are now approaching two (2) years since cabinets were ordered, my kitchen is not complete, and to boot, non-functional. No stove, no sink, fridge doesn't open and so on. Under no uncertain circumstances should you ever purchase a kitchen from DCS. I did my research only to find DCS has done this to dozens of customers who like myself, still without an unfinished kitchen. Go elsewhere, don't go to Direct Cabinet Sales!!!!

This was our first time attending these Christmas Lights, and will not be our last! All of these…read moreneighbors have been doing this display for 21 years and they raise money for Saint Jude's children Hospital. You can see from my photos and videos how great it was, (and it's free!), highly recommend.

I love people who love decorating for Christmas. If you are as enamored of the Christmas lights as…read moreI am, this neighborhood on the corner of Spanish River Boulevard and 5th Avenue is one you are definitely going to want to check out. There is limited parking across from the homes or you can do a drive by. The Christmas decorations span several homes and include inflatables, lights, tunnels you can walk through, music, snow, and custom made decorations. There are even special photo ops like a swing with a Merry Christmas backdrop and a train you can sit in. Be sure to head down the road a little bit further where there is another ornately decorated home on the right side. Grab the family and head over here for free holiday fun. It is perfect for all ages and will put you in the jolly spirit. The lights on 5th Avenue will be running from 6 to 9 PM nightly until December 31st.