Amazing service! The are a 1 stop shop for grills and home stand by generators! My home standby…read moregenerator installation was flawless. I got a Generac but they offer several other options as well. The showroom is clean and well stocked. The staff was absolutely superb!

All I can say is that my personal experience with Palm Beach Grill Center was a very poor and…read moreshady. I drove to the west Delray location looking for a grill. The salesman showed me something I could buy right off the floor, which was exactly what I wanted. He told me the price and I said no problem. He apologized for not being able to take any money off the grill because it was a floor model with a few dings. I said it was fine and frankly I never asked for any money off. He then went on to offer a few hundred dollars off delivery which I thanked him for. We then went to write up the order. That's when things got really shady. He told me he had to charge me more for the grill than the price that was hanging on the grill because the price he gave me was 2021 prices and their 2022 prices were taking effect. I said - "we already agreed on a price. That's not cool." He squirmed in his seat wondering how to make what he just tried to do ok. He then said, "okay - I will honor the price I gave you but I can't take any money off delivery." So in essence, he was going to bone me one way or another. This is where I take some responsibility. At that point I should have laughed in his face, walked out of their store and drove straight to their competition, but I just wanted the grill. So at this point he tries to pull off the old "ok ... let me get my manager to approve this" bit. The manager comes in, agrees to the price they quoted me and everything is ok. I'm feeling a bit uncomfortable at this point and want to talk to my wife about the $15,000 purchase I was about to make so I tell them I will get back to them a little later. I discussed it with my wife and we decided we just liked the grill and we were still going to buy it despite who we had to buy it from. So I call these hooligans up again and asked what they needed me to put down for them to deliver the grill and then I would pay the balance once they delivered it. Apparently they deliver on Saturdays and Tuesdays. I had hoped they would say 50% but they said 75%. I said 75% is fine but they had to deliver it the following Tuesday. They then said they wouldn't deliver it Tuesday without 100% deposit. At that point I congratulated them on losing my business and hung up the phone. Yes, a few days later they tried to call me back and smooth things over and make the sale - saying that it was all a big mix up and they would happily deliver Tuesday with a 75% deposit but at that point I wanted nothing to do with this company. I'm just putting this out there for people who had similar experiences or who don't want to have similar experiences. If I were you, I would stay as far away from this business as you possibly can. They're dishonest and oddly arrogant about it.

After a long time considering buying an outdoor kitchen setup, and after visiting different stores…read morefor months, we ended at Paradise Grills in Boca Raton about two months ago and decided to finally make our purchase. We met the store Victor, the store manager, and wanted to thank him for following up with Us and keeping Us informed of any new promotions they launched. As a result, we ended up paying half price for the same kitchen we saw 2 months ago because they had a clearance sale. We are super happy with the value we got, the service and all information provided to Us. Highly recommend this store as they provided more details, patience, information and answered all our questions without ever pressuring Us, so it was a professional and comfortable experience.

Very Disappointing Experience -- Poor Planning, Poor Communication, and Weak Customer Support…read moreMy experience with Paradise Grills has been extremely frustrating from start to finish. While the salespeople were friendly, the execution, planning, and customer service after the sale were unacceptable. They informed me that an electrician would need to install the lights, which I understood. What I did not understand and what was never disclosed was the extent of the wiring required. I assumed this would be similar to installing a ceiling fan in a home, where the wiring is already in place and the electrician simply connects the fixture. Instead, there was no wiring, no conduit, port holes and no preparation at all inside the pergola. This turned into a much larger electrical project that cost me an additional $1,500. What makes this especially frustrating is that they clearly knew the scope of work required and had documentation outlining the electrical requirements. However, that documentation was not provided to me until the day of installation, when the installers were already at my house. Had this been disclosed upfront, I absolutely would have reconsidered the purchase or planned accordingly. Another ongoing issue is the lack of clear and reliable dimensions. They cannot provide precise measurements for where underground utilities need to be placed, which makes installation planning unnecessarily difficult and feels like guesswork. There were also several avoidable design and coordination problems: * The outdoor fan they installed hangs directly in the line of sight of the TV, partially blocking the view * The puck lights they supplied are daylight white, while the fan light is warm white yellow tint completely mismatched and they refused to correct it * The TV cover they supplied did not fit properly * The installers disagreed that it was an issue, and during rain that same day, the TV was left exposed and got wet * I had to purchase my own temporary cover while waiting for a replacement Additionally, the bar chairs that were supposed to be included were not delivered, and no one communicated this in advance. We were only told at the time of delivery, which reflects poor coordination and lack of accountability. Overall, this has been a very stressful and unnecessarily complicated experience. The product may look nice, but the planning, communication, and customer support behind it have been very disappointing. Based on my experience, I would not recommend Paradise Grills.

Easy scheduling with timely follow up and fast delivery of required new parts…read more The men worked entirely without supervision since I wasn't even home during the repair and deep cleaning process. Excellent job done in all aspects. Thanks team!

I highly recommend Grill Tanks Plus. The installers (Brent and Alan) really hung in there when I…read morebet most would have bailed on a Friday afternoon and headed for happy hour. Installing new cabinet doors on my Cal Flame Grill built-in barbecue looked like a 30-minute job. That was until the doors would not align or shut properly. They worked 3 hours, painstakingly calling the manufacturer and their home office for guidance until it was perfect. Great job!

Great experience at Paradise Grills Boca Raton! The staff was friendly, knowledgeable, and made the…read morewhole process easy. Great selection and excellent customer service. Highly recommend!

A huge thumb up to Jeff at the Boca Town Center location…read more He showed my the most amazing grills and outdoor kitchen setup for my new home in PSL. He was extremely knowledgeable about the options and pricing all without any high pressure sales tactics. Stop on by and ask for Jeff, he's worth the short drive.

Companies being purchased by larger companies - don't trust them. They are stuck with their…read more"policies" and cannot be trusted to work with people and then take advantage of you. Truly disappointing service. We were in need of a new bbq grill by July 4th and we were told they would place the order as soon as they received the approved quote (Steve). In return, the Association I am a Board member on agreed to pay an invoice immediately and get the check to them, in full, soonest possible. We delivered the check and I received a text informing me they were just placing the order (June 29th, 5 days before July 4th). When I told them what Steve told me, they apologized for his miscommunication and said they cannot do that... but they were happy to get full payment. The worst part about their policies, and banks will confirm, a Homeowner's Association has basic, guaranteed funds as the Florida statute requires owners to pay their assessments... we receive some of the best bank loans, if ever needed... Al Ford Mallory Square Board member

New ownership is great. From start to finish my project was completed with professionalism,…read morecourtesy, and integrit. I would definitely recommend Palm Beach Grill center for any of your grilling needs!

I purchased a grill island from Richard a few years ago which my family and I have enjoyed more…read morethan we could have ever imagined. We regretted not doing it sooner. Richard helped us select the perfect grill, I added small fridge for some adult beverages and we were able to customize the size, the granite and the color. Excellent process and installation. Fast forward to today...we had a small issue with some components related to the grill and they have a lifetime warranty. I contacted Richard and he was so extremely helpful in quickly getting us the parts we needed at NO CHARGE! In today's economy where so much happens with internet purchases, I am so glad we developed this great relationship with Richard and Grill N Propane. If you are considering a purchase for anything this store sells, know you are working with a real class act dedicated to their customers.

I've done business with them for years and it's always been a good experience. Great staff and…read moregreat prices. I highly recommend them.

They did a great job!! The owner communicated and their price was fair!! I would highly recommend…read morethem and I would use them again. I forgot to mention, thought my grill was broken and to my surprise he explained it wasn't and showed me the proper way to use it... saved a lot on my outside kitchen grill. You won't be disappointed!

We had them service/clean our built in Alfresco Grill. When I made the appt I requested a cleaning…read morefor the bbq and side burners. I also explained that we just bought the home with the existing outdoor kitchen and wanted all equipment checked to see whether we need other repairs or replacement of additional appliances. I called the business today to request that the exhaust be cleaned and checked. The gentleman I spoke to said they don't service exhaust hoods. He said he'd already told me that. He did not! I also explained that the back of the bbq hood wasn't cleaned. He stated that I opted for a "less thorough cleaning package." I did not ask for a partial cleaning. He never gave me options and started off the phone call in a defensive and nasty attitude. He also told me he has no record of what was done here. That will have to wait until the tech comes back to work. This company is not transparent with pricing options. They get nasty and defensive when you ask questions. There are many BBQ repair, install, and replace companies in S FL. Try any business but them.

This place was a triple threat at the North Dixie Center...1/3 hardware store... 1/3 fisherman's…read moredream...and 1/3 backyard bbq...it was a condensed version of Bass Pro Shops and Home Depot in one very easy place to navigate. The staff was there to assist. All the big brands of each genre but the bbq sauce and spices and green egg grill section was impressive. Bought two long sleeve Tormenter Ocean Performance Hoodies with SPF 50 sun shield on sale for $44.00.

I was in need of a certain type heat lamp bulb so I went to True Value last week. WOW. what a…read morestore. Upon entering I was greeted by one of there staff with a big hello and can I help you? And directed me to the location for bulbs and asked someone ( another staff member) in that location to help me. Within a matter of minutes I had the bulb in my hand, thanked the staff member who helped me, paid and was back in my car " mission completed"... True Value is a national company with stores everywhere, yet at this store I was treated as if I really mattered ,which in these days is hard to come by. You sold me. I'll be back !.

Had a bad experience with one of the manufacturers that Ferguson carries on a warranty part…read morereplacement. I was at my Witts end until I decided to come into the Boca store and had Emma Rosenberg help rectify the situation. Yes, Ferguson does not handle replacements parts, but Emma and the mfg rep went over and above to help me out. Thank you!

horrible customer service and virtually no lighting in the store. Today's receptionist was beyond…read morerude. I'll buy anywhere else!