Companies being purchased by larger companies - don't trust them. They are stuck with their…read more"policies" and cannot be trusted to work with people and then take advantage of you. Truly disappointing service. We were in need of a new bbq grill by July 4th and we were told they would place the order as soon as they received the approved quote (Steve). In return, the Association I am a Board member on agreed to pay an invoice immediately and get the check to them, in full, soonest possible. We delivered the check and I received a text informing me they were just placing the order (June 29th, 5 days before July 4th). When I told them what Steve told me, they apologized for his miscommunication and said they cannot do that... but they were happy to get full payment. The worst part about their policies, and banks will confirm, a Homeowner's Association has basic, guaranteed funds as the Florida statute requires owners to pay their assessments... we receive some of the best bank loans, if ever needed... Al Ford Mallory Square Board member

New ownership is great. From start to finish my project was completed with professionalism,…read morecourtesy, and integrit. I would definitely recommend Palm Beach Grill center for any of your grilling needs!

For years I visited Paradise Grills and dreamed of the perfect backyard addition. That dream…read morefinally came true with the addition of an outdoor kitchen from Paradise Grills. Joe from Paradise Grills Town Center in Boca did an amazing job helping us select the right configuration, put in the order and coordinate the delivery and installation at a great price!! Many thanks to Joe and Paradise Grills!!! Now our backyard BBQ experience is truly elevated!!!

Great experience at Paradise Grills Boca Raton! The staff was friendly, knowledgeable, and made the…read morewhole process easy. Great selection and excellent customer service. Highly recommend!

This place was a triple threat at the North Dixie Center...1/3 hardware store... 1/3 fisherman's…read moredream...and 1/3 backyard bbq...it was a condensed version of Bass Pro Shops and Home Depot in one very easy place to navigate. The staff was there to assist. All the big brands of each genre but the bbq sauce and spices and green egg grill section was impressive. Bought two long sleeve Tormenter Ocean Performance Hoodies with SPF 50 sun shield on sale for $44.00.

I was in need of a certain type heat lamp bulb so I went to True Value last week. WOW. what a…read morestore. Upon entering I was greeted by one of there staff with a big hello and can I help you? And directed me to the location for bulbs and asked someone ( another staff member) in that location to help me. Within a matter of minutes I had the bulb in my hand, thanked the staff member who helped me, paid and was back in my car " mission completed"... True Value is a national company with stores everywhere, yet at this store I was treated as if I really mattered ,which in these days is hard to come by. You sold me. I'll be back !.

Amazing service! The are a 1 stop shop for grills and home stand by generators! My home standby…read moregenerator installation was flawless. I got a Generac but they offer several other options as well. The showroom is clean and well stocked. The staff was absolutely superb!

All I can say is that my personal experience with Palm Beach Grill Center was a very poor and…read moreshady. I drove to the west Delray location looking for a grill. The salesman showed me something I could buy right off the floor, which was exactly what I wanted. He told me the price and I said no problem. He apologized for not being able to take any money off the grill because it was a floor model with a few dings. I said it was fine and frankly I never asked for any money off. He then went on to offer a few hundred dollars off delivery which I thanked him for. We then went to write up the order. That's when things got really shady. He told me he had to charge me more for the grill than the price that was hanging on the grill because the price he gave me was 2021 prices and their 2022 prices were taking effect. I said - "we already agreed on a price. That's not cool." He squirmed in his seat wondering how to make what he just tried to do ok. He then said, "okay - I will honor the price I gave you but I can't take any money off delivery." So in essence, he was going to bone me one way or another. This is where I take some responsibility. At that point I should have laughed in his face, walked out of their store and drove straight to their competition, but I just wanted the grill. So at this point he tries to pull off the old "ok ... let me get my manager to approve this" bit. The manager comes in, agrees to the price they quoted me and everything is ok. I'm feeling a bit uncomfortable at this point and want to talk to my wife about the $15,000 purchase I was about to make so I tell them I will get back to them a little later. I discussed it with my wife and we decided we just liked the grill and we were still going to buy it despite who we had to buy it from. So I call these hooligans up again and asked what they needed me to put down for them to deliver the grill and then I would pay the balance once they delivered it. Apparently they deliver on Saturdays and Tuesdays. I had hoped they would say 50% but they said 75%. I said 75% is fine but they had to deliver it the following Tuesday. They then said they wouldn't deliver it Tuesday without 100% deposit. At that point I congratulated them on losing my business and hung up the phone. Yes, a few days later they tried to call me back and smooth things over and make the sale - saying that it was all a big mix up and they would happily deliver Tuesday with a 75% deposit but at that point I wanted nothing to do with this company. I'm just putting this out there for people who had similar experiences or who don't want to have similar experiences. If I were you, I would stay as far away from this business as you possibly can. They're dishonest and oddly arrogant about it.

I purchased a grill island from Richard a few years ago which my family and I have enjoyed more…read morethan we could have ever imagined. We regretted not doing it sooner. Richard helped us select the perfect grill, I added small fridge for some adult beverages and we were able to customize the size, the granite and the color. Excellent process and installation. Fast forward to today...we had a small issue with some components related to the grill and they have a lifetime warranty. I contacted Richard and he was so extremely helpful in quickly getting us the parts we needed at NO CHARGE! In today's economy where so much happens with internet purchases, I am so glad we developed this great relationship with Richard and Grill N Propane. If you are considering a purchase for anything this store sells, know you are working with a real class act dedicated to their customers.

I've done business with them for years and it's always been a good experience. Great staff and…read moregreat prices. I highly recommend them.

Easy scheduling with timely follow up and fast delivery of required new parts…read more The men worked entirely without supervision since I wasn't even home during the repair and deep cleaning process. Excellent job done in all aspects. Thanks team!

I highly recommend Grill Tanks Plus. The installers (Brent and Alan) really hung in there when I…read morebet most would have bailed on a Friday afternoon and headed for happy hour. Installing new cabinet doors on my Cal Flame Grill built-in barbecue looked like a 30-minute job. That was until the doors would not align or shut properly. They worked 3 hours, painstakingly calling the manufacturer and their home office for guidance until it was perfect. Great job!

I was very impressed with the selection of outdoor kitchens and grills. I also want to thank the…read moremanager Don for his great customer service. He helped me out a bunch. I would rate the customer service at 10 out of 10 I feel very welcomed as soon as I walked in I recommend this store to anybody who's interested in looking for an outdoor grill or bar

I purchased an out door grill from paradise grills in Delray Beach and was very happy with the…read morepurchase . I will recommend them to all my friends . The salesman was exceptional and he answered all my questions . I was also able to purchase an insert for the grill . It works great !

Had a bad experience with one of the manufacturers that Ferguson carries on a warranty part…read morereplacement. I was at my Witts end until I decided to come into the Boca store and had Emma Rosenberg help rectify the situation. Yes, Ferguson does not handle replacements parts, but Emma and the mfg rep went over and above to help me out. Thank you!

horrible customer service and virtually no lighting in the store. Today's receptionist was beyond…read morerude. I'll buy anywhere else!

My husband and I needed a recliner and had a great experience with one of their salespeople. Mathew…read moreRocco. If you visit the store, ask for him.

rooms to go delivered a dinette set (chesterman white 5 pc) and the table had a bad paint job - too…read morethin, needed another coat. one of the chairs was completely different - a blind person could tell the difference. the chairs had damage or defects in the paint job or workmanship. the delivery personnel got smudges all over the white furniture - transferred schmutz from handling dirty boxes, etc. got the table replaced, but still same problem. the chairs were changed twice. every chair from the 3 sets had issues with paint job, damage or workmanship defects. got our product and tax money back. rtg has not refunded our money. the gal at the store said that they successfully made the delivery. they successfully made mistakes and delivered junk. we should not have to pay for delivery of junk. we also bought a sofa sectional that we like very much and so far seems to be of fine quality and was delivered, handled and assembled with care. there is either now way to leave a review for products on their website, or there is no easy way to do this. also, the photos of the chesterman white 5 pc set do not show the extra, unnecessary and unused holes on the top rail of tge chair back. i pointed this out and suggested they put up photos showing the holes because showing without the holes is misleading or lying. no changes yet. i feel like it's rolling the dice when dealing with rtg. they are not responsive and gave me the runaround - online chat told me to call store and store told me to call corporate - which is customer service. no accountability and not doing the right thing. be prepared and be careful with rtg. i do not think i will buy anything from them again. sent from my iphone steve freiman 202-308-0219