I love this store! They always help me with everything I come in for, whether it's buying something and a friendly employee takes me right to the aisle that has what I'm looking for, or whether I have some odd request at the Helpful Hub, where they are always helpful and can always take care of whatever I need assistance with.
My first request was soon after I moved to the area, and my car key fob came open and wouldn't work correctly. I had trouble getting the little tab placed back into the main piece, so it wouldn't work right and open my car door, and after going to a locksmith location and an auto supply store where I got no actual help, I drove past Ace Hardware on Atlantic and decided to go in and see if I could get any assistance there. The guy at the Helpful Hub took care of it right away and didn't even want to take any money for it. I insisted on giving him some cash and then left happy that I could unlock my car once again with the fob.
The second time I visited the Hub was to get glass cut for my father's favorite framed photo (of his deceased second wife), which had broken in his bedroom. I told him that they could do it for us at Ace, and sure enough, they got the glass sized for us and fixed the photo for my dad, which was great, and he was very relieved.
In my most recent experience, I needed some other picture frames fixed, and I went straight to the Helpful Hub at Ace. I had ordered six custom frames online for some non-standard-size art prints that I had bought. When the frames arrived at my house and I unpacked them and started putting the art in them, I realized that two of them were hinged wrong for my pictures. Instead of 16 X 12 for a horizontal picture, I had ordered a 12 X 16 and the hanging hardware was wired across the top of the vertical side instead of the horizontal side, and vice versa for another piece. If I hung them like that on my walls, the pictures would have to go up sideways. I was at a loss for how to fix them, because the screws and wire were only put onto the wood of the frames in one way and not the other.
At Ace, I went to the Helpful Hub and a courteous guy named Jay came up and asked how he could help. I showed him the issue with my pictures and he said he could do it for me right then (I had been prepared to leave them and come back). He took off the original hardware and drilled new holes and put the hardware on in the way that I needed them, and he got the frames so they were perfect. He wouldn't take any money for his time and effort, and I really appreciated that he fixed the problem and I could go home and immediately hang my pictures.
Thanks, Ace Hardware, for always having my back and fixing my problems! I will go there for all hardware and related shopping, plus any other things I need fixed. read more