If you want a taste of how customer service used to be in "the good 'ole days," just go to Hessler's Ace Hardware. Before you roll your eyes and say, "OK, Boomer," give it a try. You walk in and are greeted by the cashier. If you have a question, she'll send you to the "expert" desk in the center of the store. The expert will answer your question, provide suggestions, show you where the item(s) you are looking for are. They know their business, they know their products, and most of all, they WANT to help you. No more chasing folks in orange aprons around a football field-sized store. Recently I had my 30-year-old chef knives sharpened by their ReSharp Knife Sharpening Robot...Amazing! They also sell Benjamin Moore paint and will mix small samples as well as gallons while you wait. Oh, and I got a replacement key fob for my car and the expert came out to the parking lot to make sure it was working. True, I'm a Boomer, but life experience has taught me to spot excellence when I see it and Hessler's is EXCELLENT! read more

This Ace Hardware has had exactly what we were looking for each time we stopped in. Friendly staff seems to have every inventory item memorized as to its exact location! Prices are fair and they have a loyalty program as well as military Vetran's discounts. read more

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Finally caught up on sharpening my knives. They were $7.99 each but now I can cook again. A chef is only as good his knives. read more

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I visited Ace yesterday with a pull-chain dilemma -- trying to hang large crystals which weren't designed to be used on a fan. Jay at the Hardware Help desk was so gracious and took the time to engineer a solution for me. I want to tell Jay, "Thank you! The fan pulls are working wonderfully!" read more

This place is huge! It's now a combo of the paint store and an Ace hardware. And they have almost everything. My husband needed some paint and some wasp spray. He was able to get a small can of the paint he needed. They even mixed it up (on the shaker) a bit before selling it to him. Paint is now pretty expensive -- as all things are becoming. But the accommodating staff lessened the sticker shock effect. Meanwhile I went to look for the wasp spray. They actually have helpful and personable staff. Really! When I asked about it, they didn't just tell me the aisle number, they escorted me there. And how nice to find that what we wanted was even on sale. I liked this place so much that I think I'd go out of my way to shop here. read more

Hessler Paint & Ace Hardware - Outside - Hardware Stores Near Me - Delray Beach, Florida

I have been an Ace Hardware (Delray Beach) customer for a very long time. Yesterday was just another positive experience. I took my 2 dogs with me because I know this store is dog friendly and customers always want to pet them. This time my dash in my car told me that my key fob for my car needed a new battery. I took both key fobs and they replaced both batteries for me. Anywhere else would have just sold me new batteries and I would have had to figure out how to replace the batteries myself - or go to the dealership (way too expensive). The person that helped me had to review a YouTube video to know how to gain access to my key fobs - but that is what they do at Ace Hardware - always go the extra mile. In fact I felt bad for taking up more of his time - so I gave him a nice tip - because I really appreciated the extra time and help. If you are sick and tired of not being able to find someone that can help you at Home Depot - go to Ace Hardware in Delray Beach. They always have what I need (or can get it for me quickly) and really care about their customers. read more

This is our go- to hardware store when we're down here. They never fail to have what we need. And- the staff is great, much nicer than our store up north. read more

I'm thinking of all the projects I have to do at home. I headed to Hessler's Ace Hardware first thing in the morning to get set up for my day of projects. I have a list of things from replacing stripped screws, an empty propane tank, a Weber Grill that won't start , a leaky hose.... Amanda had me all set and out the door in minutes with everything that I needed and a big smile. In 1973 Dan Hessler began doing painting projects. He got married, moved to Florida & started Hessler Paint & Decorating. He opened his store in 1994, then in 2001 moved to the current location. There are now four other locations in Palm Beach County. This store was updated and renovated in 2015. Then they launched the Ace Hardware brand in 2018 with 7000 sq ft of added space. This is still a family owned, Mom and Pop business. Besides being a hardware store, they offer decorating services such as window treatments, flooring, rugs, wall coverings, mounding, custom fabric. This is my go to place for cleaners, plant food, grills, screen repair, key cutting, propane refill/ exchange, glass cutting ... read more

Hessler Paint & Ace Hardware - If they don't have the screw, it doesn't exist - Hardware Stores Near Me - Delray Beach, Florida

Wow! Why I Dont just come here first as opposed to going to the big box yard retailer is a mystery! I just got fed up with Home Depot on jog road and came down the street here to ace! They were busy but had staff working in the aisle to direct customers AND human beings working the checkout lines! As an ace membership member I saved $10! Got what I needed and in and out in under 5 minutes! I will be back and this will indeed be my first place going forward! read more

They are so helpful and so thoughtful They have been great in matching paint colors They have worked really hard to make my work look easy read more

Anyone that helps you in Hessler is knowledgeable about the products that they represent. I've had color matching of paint that came out great. I also had my entire house painted with paint purchased there. There's always someone who I help you out with the heavy loads. read more

Don't even waste your time coming in here go to the Home Depot or Lowe's home-improvement or go on amazon.com. If you don't mind waiting Hessler Ace Hardware has nothing in their store that is of any quality avoid this Ace Hardware as much as you can. They are not experienced people and the employees know nothing about anything. This is one of the worst experiences I've ever had walking in looking for a screw which they said they were out of and I went to their website that they never carried in the first place wanna get ripped off walking the Ace Hardware stores, especially Hesler Hesslers name that doesn't sound very honest it sounds dishonest read more

Salespeople are extremely helpful and multitude of products gives you unbelievable options Did you know they refill your propane tank read more

I had a handle of a wheelchair that was broken. I went into ace hardware in west delray and Robert was absolutely fantastic. He got the right screws n parts and even came out to my car to fix the wheelchair handle on the spot. He's a wonderful asset to the company. He's knowledgeable, customer oriented and saved me money by fixing the part so I didn't have to buy a new wheelchair. He made my day by his helpful attitude. !! read more

I was visiting Hessler in the wall paper dept, Donna who helped me was was knowledgeable and terrific. She helped me pick out samples from the color I needed. I really enjoyed working with her . I will be back. read more

Friendly and helpful staff as usual. Great supply of Big Green Egg accessories and rubs!!

Donna the designer in the wallpaper section was extremely knowledgeable and helpful would recommend her and look forward to working with her

This should be your go to for all your hardware and paint needs. The store is stocked very well with most things you need and their pricing is as good if not better than the big box stores. Not only are they extremely helpful, they go out of their way to please their customers. read more

Andrew Santiago was great and match all the colors I needed! He was patient with the order

I love this store! They always help me with everything I come in for, whether it's buying something and a friendly employee takes me right to the aisle that has what I'm looking for, or whether I have some odd request at the Helpful Hub, where they are always helpful and can always take care of whatever I need assistance with. My first request was soon after I moved to the area, and my car key fob came open and wouldn't work correctly. I had trouble getting the little tab placed back into the main piece, so it wouldn't work right and open my car door, and after going to a locksmith location and an auto supply store where I got no actual help, I drove past Ace Hardware on Atlantic and decided to go in and see if I could get any assistance there. The guy at the Helpful Hub took care of it right away and didn't even want to take any money for it. I insisted on giving him some cash and then left happy that I could unlock my car once again with the fob. The second time I visited the Hub was to get glass cut for my father's favorite framed photo (of his deceased second wife), which had broken in his bedroom. I told him that they could do it for us at Ace, and sure enough, they got the glass sized for us and fixed the photo for my dad, which was great, and he was very relieved. In my most recent experience, I needed some other picture frames fixed, and I went straight to the Helpful Hub at Ace. I had ordered six custom frames online for some non-standard-size art prints that I had bought. When the frames arrived at my house and I unpacked them and started putting the art in them, I realized that two of them were hinged wrong for my pictures. Instead of 16 X 12 for a horizontal picture, I had ordered a 12 X 16 and the hanging hardware was wired across the top of the vertical side instead of the horizontal side, and vice versa for another piece. If I hung them like that on my walls, the pictures would have to go up sideways. I was at a loss for how to fix them, because the screws and wire were only put onto the wood of the frames in one way and not the other. At Ace, I went to the Helpful Hub and a courteous guy named Jay came up and asked how he could help. I showed him the issue with my pictures and he said he could do it for me right then (I had been prepared to leave them and come back). He took off the original hardware and drilled new holes and put the hardware on in the way that I needed them, and he got the frames so they were perfect. He wouldn't take any money for his time and effort, and I really appreciated that he fixed the problem and I could go home and immediately hang my pictures. Thanks, Ace Hardware, for always having my back and fixing my problems! I will go there for all hardware and related shopping, plus any other things I need fixed. read more

We have been here a few times. We couldn't get better service and very knowledgeable service staff. Today Jessica assisted us,wow!! She was extremely competent, polite, explained what we weren't aware of and made our visit a learning lesson as well I don't know why anyone goes to Home Depot or Lowe's. There is absolutely no service in either store. read more

Personal service is what you get! Needed some keys made, took the trip down from Boca. It's become a nightmare to go to the big home improvement stores, never could find someone to cut a key then you hope it works. Patronize small business who support the local community and take interest in providing top notch service! I was so impressed with this location I may put an application for some part time work. read more

It's not Home Depot. That's a big plus. Feels like the hardware stores of years back. Staffed by friendly people who actually seem to care. read more

I have shopped here for years and they did a major remodeling and expansion a few years ago, Great selection of wallpaper they need more staff because lately you don't get service in that area. The big nightmare is the parking lot is too small and compact. My last visit I went to my car and another customer parked so close to my car that I couldn't get in! They had to find that customer to move their car so I could leave!!! read more

Great store!! They have everything that a Home Depot or Lowe's has without the walk and with great customer service. And if they don't have it they'll order, assemble and deliver it without extra charge. read more

I went in to buy a new Weber grill. the courtesy, helpfulness, knowledge and just a wonderful experience was waiting fir my wife and myself. i did not have to search around looking fir help. Jimmy immediately showed us what we were looking for and wrote up our order and took us to the efficient cashier. Our order was placed, delivery date set and Michael carefully set it ip on our patio and tested it and removed our old one. The whole Hessler experience was so pleasant with courteous sweet people just wanting to help you. This is my go to place fir hardware and paint ( I bought my extra paint there as well after my HOA painting). I can't say enough wonderful things about how happy I am with my dealings there. Bernie Cohn read more

Needed my kitchen knives sharpened. Didn't realize that the Hessler Ace folks did that. Went there and they did a wonderful job with my knives. Used their laser-guided sharpener. read more

Great selection. Competitive pricing. Knowledgeable and ample help. The danger: there's always something interesting to buy that you didn't know you needed. read more

We love Hessler they have everything you could ever need or want. Very Helpful extremely service oriented friendly to the point where they recommended a place to eat in town since they knew we were headed somewhere. They even know their restaurants !!!! Thank you Hessler read more

Let me say this review is way overdue!! I was on vacation visiting family back in April. My parents had a problem with their grill. First I called to ask about the warranty and I was given A plus phone service from Amanda!! She even called me back after doing some research on the grill and the warranty. She tells me to come over and they will help me. Once I am there I was helped by a very kind and warm employee named Jimmy! Jimmy found the issue( the hose was old and not functioning)..... Amanda didn't charge me for the hose!! Let me say , If I was opening a business I would hire Jimmy and I would certainly have Amanda as a supervisor just as this Ace has her. Customer service is alive and well at this spot. No taking advantage of folks, no extra fees or hustle; just good old fashioned customer care! Hope Jimmy and Amanda are doing well! Follow up: My mother had to go back and I left her a note with Jimmy and Amanda's names. Mother went in and also experienced excellent care! Thanks guys! read more

Greeted immediately. Taken Directly to the product I needed. Checked out quickly. The store was friendly and well- stocked. I picked up 10 bags of mulch and FRANCISCO quickly loaded it up for me. Francisco was fast, fun and friendly and refreshingly helpful. Made my day! Will definitely be coming back. ADVICE: If stuck on making decisions or need genuine joyful assistance- ask for Francisco- he'll make your day and project too! read more

I found the grill I wanted, called the store and was told they had it. When I got there about 30 minutes later, I was told they not only didn't have it in stock, but not ordering it. I asked for comparable grills. The snarky answer I got was we only have the more expense grills Liars!!!! read more

I was at the Delray location yesterday Sunday 11/22/20. I had the privilege to work with Jimmy. Not only was he very knowledgeable he was a pleasure to work with. I have not had that level of service in a Very Long Time! I will certainly be back for future projects. Thank you Jimmy! Sinead and Chris read more

For many years Hessler's Hardware on Atlantic near Military was a staple in hardware in Delray Beach. It was old school and a refreshing alternative to the mass merchandising of Home Depot and Lowes. I am not sure if the Hessler's sold the store to Ace or it is thier franchise but the new Ace store here is simply magnificent. This is the anti Home Depot and Lowes for people wanting friendly, knowledgeable, patient customer service with a smile. You will have as good an experience as you can have at a hardware store if that makes sense. I have been carrying around my harmonica in my glove box which is missing the tiniest of screws making it unusable for over a month. Too much banging it like it's percussion between my playing it normally! Anyways I drove by the store and noticed that the landscape was new and that it was now Ace so knowing that Ace is the place I stopped in. The store has been open a week and is squeeky clean. You can practically eat off the floor (it's just a saying). The layout is easy and spacious. You hit the design area first with the paint department off to the left where the main registers are. Hessler's was a Benjamin Moore store but of course Ace carries thier own line of good paint at a great price point so it's all good. The BBQ area was impressive and in fact I was told that Saturdays is grill day and to stop over and have some wings or sausages etc. Pretty cool. All in all the store features a great variety of items all laid out neatly in isles that are chock full of product. I showed my harmonica to William who has only been there for the week and he literally spent 15 minutes searching all the possible tiny screws until he found the correct ones. He then fixed my instrument! Super great guy very laid back and friendly the perfect employee! I felt so guilty as the cost of the scerws were less than $1 LOL so I bougfht a car air freshener and I gave William a nice little tip for being so good to me. I would come back here before hitting those other huge stores unless I needed lumber, appliances or plants but for little common and not so common items you wont regret stopping in at Ace. Remember Ace is the place for your helpful hardware store. It's true! read more

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I was at the hessler paint & hardware store on Atlantic in Delray today with my 4th trip there trying to find the right white paint for my house. Who knew white was so hard to pick!!?! Every experience there has been very pleasant but today I have to say fransico (the paint mixer) went above and beyond having patience and explaining undertones and making adjustments to colors I had already sampled. He was SO nice and friendly, and so well informed. He really took his time with me ensuring I would be happy with my color choice. Tina the cashier was equally friendly and helpful answering questions even when it wasn't really part of her job to do that. And also did a great job keeping her eye out to make sure everyone was following Covid protocols. Highly recommend this paint store for picky shoppers like me!! They are super patient, friendly, knowledgeable and have an awesome selection on paint. read more

Mike in Paint was extremely rude and unprofessional, seemed to assume I was a child! Will not be returning for any services. EXTREMELY RUDE. read more

This morning was the second time I've been to this Ace Hardware store in the past month. The first time, there was some help available but hardly knowledgeable. The second time was this morning at 7:45 AM. I was looking for specific hardware for a home project and could not locate it so I went to front counter to check on assistance. I was told that nobody for "Ace" was in yet, but to his credit the paint guy said that he could help me out after he finishes taking care of the two customers in his line. I left. Two takeaways from my experiences. First, if you want to go to Ace, go to the one located in downtown Delray. Secondly. Ace Hardware should reconsider allowing their brand to be franchised inside another store such as Hessler, because clearly it is not being run the same way as an independently operated Ace Hardware store. read more

While I live closer to a "big box" store I would rather shop here. There is personal service and a sense of courtesy. Everyone is very polite and go out of their way with excellent customer service. I will definitely return and recommend the store to others. read more

Took on a job bigger than usual. I was out of my league and after consulting with the great folks at Hessler I found myself with direction and the most practical way to pull it off. Dan and his crew guided me through with ease. I didn't expect such great service but certainly welcomed it. You don't get this from the large stores. I felt welcomed to ask questions (no matter how dumb). I won't go anywhere else for all my different painting needs. Thanks Dan I really appreciate all the help! read more

Hessler Paint & Ace Hardware - Half way through floor prepping! - Hardware Stores Near Me - Delray Beach, Florida

JAY WAS Extremely helpful to say the least! I purchased a $.75 tool he took his time to making sure that the tool was going to fit my application correctly all jokes aside took about 15 minutes talking, explaining, & if I needed help made me very comfortable. I will be back 100%, for any of my hardware and paint supplies from jay from this point forward. Customer service is not dead over at this establishment. Thanks so much JAY you should be recognized. read more