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    Atlantic Granite

    3.2 (28 reviews)
    Open 8:30 am - 5:00 pm

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    Seem of the counter

    Worst company I have ever worked with. Had an outside counter done for a clients house. Project was delayed slightly so they could get uv resistant adhesive or so they say. A month after install the seems all yellowed. Carrie told me about 5 times they would come out and fix. They always canceled. Sense she was paid fully a bad review was my only threat. She said another 5-6 times after that they would come and fix the issue. Everytime they either didn't show up or called before to reschedule. There are lots of stone companies out there. Avoid this one at all costs

    some of the threatening voicemails from Carrie's husband, Alan.
    Zack F.

    I'm hesitant to write this, the threats have been rolling in from Carrie and her husband Alan.. surely she will respond below as she has on other reviews. Long story (kind of) short- new construction home closed in January 2021, she had been chosen from the builder to install all countertops, sinks, etc.. it's still incomplete. Upon move in, it was a nightmare - she chose to blame the builder and subs for ruining her work (of course she wouldn't ever tell them that.. that's just for the client to hear). The quality was horrific.. but that's not even the worst part. She is a creative genius with excuses. But as years pass I don't believe I should still have missing areas and incomplete jobs. Polite back and forth texts for 1.5 years (!!!) until I finally asked her to schedule through my attorney, made it clear that I'm not coming after her.. that this back and forth has just been too time consuming on my end. Eventually she chose a day and time... and cancelled of course. 2 weeks later she sent her guys, and what a thrill it was to have them finally install a shelf. The bottom line is sad... this woman is clearly going through something. Her staff happen to be nice as can be - a real pleasure when I saw them on this visit 20 months post-closing. The final twists happen as my attorney is closing in... so she's now emailing them incessantly that I'm harassing her. Me... the guy that hired the attorney all due to lack of time to spend on this. It then shifts to an accusation of not paying her (the builder paid all, and I paid upcharges)... meanwhile no attention where it belongs on missing areas without stone - not to mention some major cosmetic issues throughout. There's no pride in the job here, but even worse there's no pride even in one's self. I'm writing this review in the hopes that Carrie Potak and Alan Potak go pursue something else. PLEASE stop calling. Our attorneys are more than capable of handling it.

    Jen P.

    Love this family owned business! Carrie (owner) was my contact and she was so helpful and through during the whole process. A very quick turnaround with out sparing quality. They were so helpful in helping me to find the perfect stone for my needs. The crew to carry in the island were nothing but professional and to be honest entertaining. They clearly love what they do and they do it well! I highly recommend them... plus the are a family owned local business! Win win

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    2 months ago

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    28 days ago

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    3 months ago

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    4 months ago

    Business owner information

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    Carrie P.

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    2 years ago

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    7 months ago

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    4 years ago

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    Carrie P.

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    4 years ago

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    Carrie P.

    Thanks gayle it was great working with you

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    4 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    Carrie P.

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    7 years ago

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    5 years ago

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    Carrie P.

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    6 years ago

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    8 years ago

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    9 years ago

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    4 years ago

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    Carrie P.

    Thanks Josie. It was great working with you and your family

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    9 years ago

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    6 years ago

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    9 years ago

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    11 years ago

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    Ask the Community - Atlantic Granite

    Review Highlights - Atlantic Granite

    I was so comfortable speaking with Carrie from the first time we walked into her shop till the final install.

    Mentioned in 12 reviews

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    GM Design

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    2.9(32 reviews)
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    This is our second home using Granite & Marble Design. Our first home was for a kitchen remodel…read more Beautiful, thoughtful and meticulous planning by Israel helped us complete the installation process in only three weeks(including removing walls!). We just built a new construction custom home and G&M handled every surface in the kitchen, laundry, and all bathrooms. Again, Israel and his team were the utmost professionals and went well above and beyond to make our dreams a reality. it makes such a difference to work with good, honest people! We cannot recommend them enough!

    I normally don't write negative reviews about a product or service, especially after more than a…read morefew years have past but I think in this case G&M Design deserves it as the problem I'm about to explain has only gotten more annoying the longer we have to live with it and I now feel compelled to write this. 3 years ago or so we had picked out new kitchen cabinets and countertops when we were remodeling and had them design the new layout of our kitchen. We had already purchased our new appliances and gave them all the manuals and installation literature for each one including our refrigerator so they new the design and size of each one to properly plan for the placement of each one. I wasn't there personally to oversee the installation but this was far from the company's first kitchen remodeling job and I trusted that everything was going to be just fine. Here's where my assumption of their level of competency was very wrong. As you can see by my pictures the refrigerator was inexplicably, and stupidly placed practically against the right wall of our kitchen. The right door cannot be opened to anywhere near where it should to allow easy access to the refrigerator. It is constantly hitting the trim to the window treatment (previously the wall itself) that potentially could scratch or dent the finish and it constantly wants to swing closed when trying to get at anything. This is a very amateurish mistake that should not have been made and correcting it after the installation would have been very costly. The door cannot even be opened wide enough to allow the occasional removal of the lower draw and shelves for cleaning. The entire fridge has to be pulled out to do that so it can be maneuvered to allow the right door to fully open, which leads me to the next error they made. The opening for the refrigerator was made just barely wide enough to squeeze it in with the sides of the fridge literally rubbing fairly hard against both sides of the wood causing scraping of the finish on the sides of the refrigerator. This is just insane! Whenever anyone has seen this and they usually question why was the fridge placed so close to the wall when it was so easily avoided. If the fridge had been placed even 8 inches more to the left, allowing for a narrow column of cabinets and/or pullouts of some sort to the right of the refrigerator, that would have completely avoided the problem. Many people have told me that is why you never put a refrigerator that close to a wall where I door needs to swing. G&M Design can't say they didn't know what kind of refrigerator we were putting in there because as I've said we gave them all the literature in advance so they would know exactly what placement and size cutouts were needed. This has made our otherwise nice kitchen upgrade -- at considerable cost -- a terrible disappointment as there is not a day that goes by that we aren't reminded of this ridiculous annoyance that should have been avoided by any company that has done more than a few designs and installations. I may look into filing a lawsuit to cover the cost of redoing that part of the kitchen which would obviously be costly even if a match to the original cabinets and backsplash can be made. They should have known to avoid this amateurish mistake. It's just totally inexplicable how they could be professionals and still screw such a basic thing like this up!

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    Atlantic Granite - kitchenandbath - Updated May 2026

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