I'm beyond pleased with our experience at Well Spa + Salon at the Pfister Hotel. We scheduled a couples massage and pedicure and both far exceeded my expectations. We checked in at the gift shop but then headed down the stairs to the salon itself, where water, tea, coffee or mimosas were waiting for you. After a few moments, our massage therapists greeted us and walked us back to the room and talked to each of us separately to understand what our sore areas were and what we needed most from our session. I've had quite a few massages in my life and this was hands down the best massage! She was gentle yet effective at getting out the knots and relaxing all of the sore muscles I had. I would easily come back to Well Spa for the massage alone! It was pure heaven. When it was over, even 80 minutes flies by too fast, we were offered water or tea and headed back to the waiting room where special Valentine's Day macaroons waited for us with our drinks. The pedicure was also very relaxing and my nail tech was extremely detail oriented and friendly! I appreciated her input to help ensure the color I chose was as vibrant as the bottle looks by using a darker color as a base. My feet are so soft and the nails look perfect! Both the massage and the pedicure made for an absolutely amazing day and I'm so happy Well Spa & Salon were able to provide services with friendly & talented staff that made the day so perfect and more than I could've imagined! I could not have asked for a better experience! read more

WELL Spa + Salon - Day Spas Near Me - Milwaukee, Wisconsin

We were in serious need of some self care and spent the afternoon at Well Spa + Salon. All the staff were incredibly friendly. Upon check in, we were offered refreshments, from water to mimosas. The afternoon started with a deep tissue massage. My therapist, Debbie did an incredible job identifying knots and working them out. The entire experience was very calming. After the massage, we had appointments for pedicures. Sara was great and did an excellent job pampering my feet. The paraffin wax treatment also provided comfort to my ankles which take a beating from running. We'll be back for sure. read more

Enjoyed my afternoon at the WELL spa + salon. The staff was friendly and accommodating. They have a wonderful lounge you can wait in if you get there early and enjoy a coffee or champagne. I had a massage which was nice and relaxing, the shower after was great!! read more

WELL Spa + Salon - Lounge - Day Spas Near Me - Milwaukee, Wisconsin

I have been experiencing some upper back, rib, and shoulder/trap pain this pregnancy. I felt extremely tense and knew it was time for a massage. WELL Spa came up in my search for prenatal massages near me. I scheduled a massage for 4:30pm and completed all of the paperwork online beforehand. I opted to take a shower there before the appointment. I had a little trouble finding the parking building for Pfister but felt that it was easy to find my way in after that. Walking through the Pfister lobby was beautiful-I'd love to stay there! I found the Spa check in desk and they lead me to the waiting area. I enjoyed cucumber water and time to relax before my appointment. It would have been nice to have the option of changing into a robe before this to get into full relaxation mode. I arrived early to enjoy that calm. My massage therapist did not retrieve me until a couple minutes after my scheduled appointment time. She asked all of the same questions I filled out online and if I still wanted to shower. I said I did but the appointment time had commenced. She mentioned there was 15 minutes outside of that to shower. Great! But I had already lost time since she got me late. Oh well. I took a quick shower and got set up for the massage. There was a comfortable prenatal pillow for my belly to fit in comfortably. My therapist was excellent at keeping a stable pressure and hitting tension points. Overall I had an enjoyable experience. I would say I'd like the timing to make more sense and calming atmosphere before/after the actual massage. read more

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My go-to massage place in the city! Clean and extremely professional place. Greeted with either tea, coffee, or bubbles. Parking is validated which is a great perk. Make sure to sign up for the Marcus Rewards! :) read more

When you have a day off during the week, what do you do with it? Well I chose relaxation this day. In the winter a good massage on a heating table is an absolute necessity. Added the dry brush this time, think this will one I keep added. In the winter our skin can dry out and this brush helped remove some dead skin which will keep my skin showing a little more glow. I always like how I feel post massage, especially one here. Will be back very soon. read more

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The Well Spa at the Pfister is the only place I will go for a massage! I love the private rooms with showers. The ambiance is amazing and I love that I am greeted with a mimosa. Perfect spot for a relaxing day. read more

WELL Spa + Salon - Waiting room with calming music and I brought my book to read - Day Spas Near Me - Milwaukee, Wisconsin

Disappointing customer service. Unfortunately, I had mistakenly booked my appointment for the wrong date and didn't realize the error until the receptionist called me. I understand this was my oversight, and I respect their policies regarding missed appointments. However, I was surprised and disappointed by the way the situation was handled by the receptionist on duty. Rather than offering any understanding or help in rescheduling, I was met with a curt reminder that I had received confirmations and that I would be charged regardless. There was no compassion, flexibility, or attempt to offer a solution--which was disheartening and not the level of customer service I would expect from a luxury spa like this. I'm sharing this not to dispute the charge, but because I believe that kindness and a willingness to assist--even in small ways--go a long way in building customer loyalty. read more

I've been here a few times for massages and generally have really liked it. You are definitely paying a premium for the location and general ambiance. Like anywhere, quality of the massage is often dependent on who you get but I've found they like to check in and encourage direction which is nice. For what you're paying for, it would be nice if there was an option to sit in a sauna or enjoy a hot tub or something similar for a few hours after a service (Kohler, at the same price point, does this). They also sometimes miss the little things, like making sure there is a fresh robe and sandals for you. I did have a negative experience with their management recently when they erroneously booked my services 45 minutes apart instead of back to back which didn't work with our schedule. The error wasn't discovered until it was time for my next appointment and instead of just canceling, they tried to make me pay/give me a credit "because I canceled within 24 hours." When I noted this was their error, the manager didn't apologize but made sure to note twice that she'd make an exception "just this once" as if I was being done a favor. The rest of the staff has always been so pleasant that this left a bad taste in my mouth and, for the amount of money, I don't know that I'd go back. Overall, it is very pricey for what you get but it's a more upscale ambiance and offers a wide variety of services. read more

Ive been a loyal customer for 10 years and decided to use the website to book a spa appointment. Their website is glitchy and I had to go through the process at 3 times. I inadvertently booked the wrong week and their policy is 'no matter the reason' we will charge your credit card for a no-show. Even though I called back within 30 min of the 'missed' appt they gave no consideration for the years of loyalty. In fact, the manager kept reminding me the confirmation showed the date I booked not what I 'thought' I booked. (Do businesses recognize that my brain processes the confirmation based on what day I THOUGHT I was booking; I didn't register it was the wrong date). The curtness and reciting back of policy is not how a 4-star hotel should treat their customers. For a 4-star hotel who prides themselves on premium service they don't allow for any errors. I'm so disappointed as this really was a great spa. I'm no longer a customer nor will I or my 4 friends be booking our spa appointments here. Lost a long term customer. read more

I get massages regularly so I have a very high bar for a good massage. I was very impressed with the massage I received here. I will definitely come back. The only reason I knocked off a star is because of the layout of the spa area. The waiting room is odd, not very spa like. There's no robe or slippers until you finish the massage which makes no sense because you are only given 10 minutes to shower and leave. There is no relaxation room or spa area. The shower is in the treatment room which is why there is a time limit. My guess is they are space limited but for the price I would have expected somewhere to lounge around for a bit. They do offer a complimentary glass of champagne which was appreciated. read more

I got a deep tissue massage with Rose and I feel amazing. The eucalyptus aromatherapy was the perfect relaxing scent and she is an absolute professional! Definitely recommend her services read more

The facility was clean and calming. I had a horrible massage. It felt like the massage therapist was rubbing sunscreen on me. I asked her to increase pressure and she did not. Waste of money. read more

I rarely treat myself to a spa day but my husband surprised me for my birthday and it was definitely a treat! I've visited Well Spa + Salon before and have never been disappointed. After first checking in upstairs you're directed down to the most peaceful of waiting areas. Like most spas, the atmosphere is extremely welcoming and soothing. Low lighting, sparkling music, pretty decor and stylish furniture keep you company as you await your masseuse. My experience with Rachel was absolutely delightful! Dare I say it was one of the best massages I have ever had. This was actually a prenatal massage, and it wasn't until Rachel started rubbing out the tension in my body that I realized how badly I needed it. To be honest I was slightly wary about having a prenatal massage, just like I'm slightly wary about most things these days - pregnancy will do that to ya - but I was made very comfortable and felt relaxed the whole time. Instead of laying on your stomach like a traditional massage, this session has you laying on one side at a time while your leg rests over a large body pillow. This is my new preference, so comfy! The rooms are quaint and dimly-lit. Attached private bathrooms are lovely and large, equip with an amazing walk-in shower and basic toiletry products you may need. You're free to unwind at your leisure after the massage session. Very enjoyable all around! I plan to get in another appointment or two before my delivery for sure. read more

WELL Spa + Salon - Day Spas Near Me - Milwaukee, Wisconsin

I was a little unsure about how my experience would be but this place was wonderful. My sister wanted me to get a massage and I was a little hesitant. I thought the people there would be a tad bit funny acting but everyone was incredibly nice. We started off with a couple of mimosas before being shown to our private suites. These rooms were really relaxing and really set the vibe. You have the option to take a shower there before getting started if you choose. You also get to choose the aromatherapy scent, I loved the Eucalyptus one. My massage therapist knew I was feeling a bit uneasy as this was my first time, and she quickly swept all of that away. She was wonderfully aware of just the right amount of pressure to apply. Rose made me feel at ease and was very attentive. I could not believe it took me so long to agree to this. If you have never done this, you truly do not know what you are missing. The staff here is well trained in what they do. I will definitely be returning again and asking for Rose. She made this such a lovely experience. read more

Can't go wrong here! It is a bit pricey, but with all the amenities and service you receive, it's well worth it. My massage was fabulous! I love that the massage tables were modern and switched positions automatically. They offer different sensory enhancing things to relax you, such as music/noise and aromas. You first start off with a beverage and there's small bites to eat as you wait in the lounge area. You're taken to your private room and you can't help but feel relaxed as soon as you walk in. Attached to your room is a private bathroom and shower. You're offered to either shower before or after your massage. Let me tell you about this shower. OMG!!!!! I want to build one like this in my home. It's a huge walk in shower with a rain shower on top. There are sprayers and nozzles coming at you in every direction. You take advantage of the whole 15 minutes that you are given to be in there, and you don't want to leave. After you're done you are walked back into the lounge to unwind at your leisure. If you're looking for somewhere special and high quality, this is the Spa for you. read more

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I treat myself to a few massages a year and I always chose the Well spa. My massage yesterday was the best one ever. Genelle was fabulous at finding my tight muscles. She really cared about giving me some relief from my pain. Highly recommend Genelle and the Well spa! read more

Tacky experience: I scheduled a spa day for my girlfriend's 40th birthday, never been to the the Well Spa before but heard good things about it.  One of the services I scheduled was an express mani/pedi.  Unfortunately right before the getting service I was made aware that they did not have the equipment to remove gel from my nails so they couldn't do the service. Things happen and I was understanding but even though the service could not be completed due to an issue with the establishment, they insisted I was still being charged for the service because of their 24 hour cancellation policy.  I did not cancel the service they did not have the ability and were not equipped to carry out the service. I mentioned to the cashier that I didn't have the nail service because they couldn't remove the gel from my nails, the cashier politely removed it from my total which I was pleased with the thoughtful and good service. Fifteen minutes later, Well Spa called my phone, I'm thinking it's possibly a survey but they called to let me know they were going to charge my credit card for that service and the cashier didn't have the authority to remove it from my bill. I have a lot of questions concerning their unacceptable business practices, but what I sum it up to be is bad business. This turned what was meant to be a celebration into an awful experience. Due to these substandard business practices, not only are they losing any future business from me, my friends and family but I'll be making sure to let people know about my experience verbally, through media and social media sources. read more

I've been here three times, lastly for a deep tissue massage. The interior and design of the spa is modern, calming, beautifully decorated and you forget that you are in a lower level of a building. We were offered beverages while waiting for the service, and there were snacks and fruit available on a side table. After filling out some paperwork our massage therapists greeted us. Both were pleasant and smiling, escorting us to the couple's massage room. After having both a relaxation massage and a deep tissue, I definitely prefer the relaxation massage. Deep tissue seemed to be more clinical, less relaxing. The therapist did check in with me, asking about pressure, but I wish we would have talked beforehand about the benefits of increased pressure, and outcomes of the massage after I told her it was my first deep tissue. After the massage, we were told we had 15 minutes to shower, and use the facilities. This seemed rushed for two people, and we felt hurried to vacate. Also, there is always issues with the showers! They are difficult to use, too many knobs, and the therapists acknowledged that most people struggle with them. This has been consistent with both my massages and I would suggest Well Spa address that. I did not see the value of paying extra for a deep tissue and would go back to a relaxation massage if I visit again. Well Spa is pricey and I plan to check out some other providers and see how they rank before returning. read more

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So here's the thing...the Well spa is great. Each time I've been the services have been great and they are usually able to accommodate schedules. This is great for me, as I prefer the instant gratification of being able to get the services I need when I need them, as opposed to scheduling weeks in advance. Additionally, the massage therapists I've had here have been wonderful as well. However, it is very expensive and they do not have a spa facility. A deep tissue massage here ends up costing over $200, and they do not have saunas or hot tubs to enjoy. It is more of an in and out spa...which is fine, but for the price point there are other options just outside of Milwaukee that give you access to a full day of spa amenities for the same price. I will continue to come back because the service is great and I can enjoy a lunch at the Pfister afterwards. However, due to the cost it is really a special treat. read more

Long overdue for a massage and I couldn't have picked a better place to get it done. From the time I entered the Pfister Hotel and checked in to the spa, to the time I left, the service was great. After checking in upstairs, I was escorted to the spa lobby and treated to a glass of champagne. There is water and some other treats as well while you wait. It was when I met my masseuse, Marilyn, and was taken to the massage room that I was totally blown away! The room was like a suite - dimly lit, quite tranquil - and with its own attached private changing room/bathroom, shower, sauna etc. complete with toiletries, hairdryer etc! You have an extra 10 minutes before/after your service to take a shower. When filling out your paperwork you can specify some preferences - my massage table was nice and toasty warm when I got on and some nice relaxation music played in the background. I had a choice of scented massage oils to choose from. Marilyn did an excellent job with my deep tissue massage, just the right amount of pressure. After the massage, she gave me a robe that was toasty warm (from a heated drawer) and I had another 10 minutes to relax and get dressed. Back in the spa lobby with one more glass of champagne and I felt so revived. Tomorrow I go back for a facial which I had to reschedule. Can't wait! read more

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The luxury of the spa services and experience at the Well Spa + Salon at the Pfister are unmatched. It's worth every penny to feel completely relaxed and refreshed for this crazy world. Personally, I love getting a 60-minute massage and a body treatment (scrub or mud-wrap). You call to book to make sure scheduling of multiple treatments makes sense so you're not randomly waiting for an hour between services. Parking is a breeze in the adjacent garage (4 hours free with services) - but my favorite part is that your services are provided in your own spa suite - a room with the massage table, and then a luxurious bathroom - do not get me started on the water pressure in the shower. Treat yourself for a special occasion or just because. You will not regret it. COVID-19 safety measures in place - all staff was masked + face shield. Handwashing/santizing happening regularly. read more

I LOVE LOVE LOVE the Pfister Well Spa located inside the Pfister Hotel! Living downtown has so many pros but trying to find a place to do nails/hair can sometimes be a challenge. That all changed when I started going to the Pfister. First the parking is awesome! Sometimes I uber or walk to the spa but on the days I drive, the parking garage attached to the hotel makes it super easy to have an appointment here. The spa will validate your parking so no worrying about meters and paying for parking. Second- Check in is so easy and the attendants are very professional, nice and quick. After asking if you would like champagne or a mimosa they take you downstairs to the spa. The waiting room is an oasis. When you walk in the dim lighting, comfortable couches, snacks, all help you relax. It is a beautiful room and cell phone free (which I love). I recommend checking in a half hour early so you can just go and relax a few before your service. All of the staff is very helpful and come in often to see if they can get you anything and replenish drinks. I have had hair, nails, waxing, and facials here. While the pricing is a little more expensive than other places, they have a great loyalty point program that makes choosing this spa a good deal....and you cannot beat the service/atmosphere. The Pfister spa staff are all friendly and on time which I appreciate. If you are looking for an easy relaxing place to get away from it all in the city....I recommend the Well Spa read more

WELL Spa + Salon - Mimosas - Day Spas Near Me - Milwaukee, Wisconsin

Jackie at the salon is a magician! She took my worn out blonde hair and made it an ash brown masterpiece. She knows hair so well and was able to do exactly what mine needed, which is so hard to find these days!! read more

Had a 90 minute massage at Well Spa with Alicia and it was amazing, her energy was great. She was able to tune in on sore areas of my body, she made suggestions on what else to do to help alleviate tension areas. The oils and aroma therapy was all good. She used hot towels to help my muscles relax. Took a shower after in their super nice multi nozzle shower and it was so great and relaxing. She brought me a nice water after and it was so nice. The Spa is located inside the Pfister Hotel and they validate parking, nice place for selfies. read more

Couples #fail I arranged for some spa time this Valentines Day. We arrived early and were promptly greeted and escorted to an amazing waiting room, and were then offered champagne or mimosa's but opted for lemon water. Finally escorted to our private suite, I noted the time was now about quarter hour after the anticipated start. We got some direction but the attendant didn't seem too familiar with operation of the fancy steam shower. Overall we felt a bit rushed, by the time we had things figured out it was time to leave. Scheduling service was a breeze. I did contact afterwards to express my displeasure but didn't get a response back. Lastly, gratuity was added on directly which was unaware of until I left but I'd already left cash. read more

Disorganized and lacking service! I scheduled a massage and nails for my wife weeks ahead of time for her birthday and was sure to discuss how to schedule so there wouldn't be a lot of downtime. They failed miserably!!! FOUR HOURS!!! and I'm still waiting for them to finish her nails. I expected much better from the spa attached to the Pfister. Take your money and time elsewhere! read more

Absolutely fantastic in every sense of the word. Taking time for self-care is difficult for many, myself included. My fiancé, recognizing this fact, set me up with two gift cards for massage at Well Spa in exchange for me being his Valentine this year. Win! I cashed in the first - a 60 min deep tissue massage - last week Wednesday, which ended up being cold, dreary and rainy. (Perfect mid-week treat yo'self in the dead of March, eh?) Well Spa is one flight down the stairs, just off the main lobby/bar area. This well-appointed spa is basically a private oasis in the middle of downtown Milwaukee in the best way imaginable: water/tea/champagne upon arrival (I opted for water, boring, I know, but not because I got to choose from lemon, lime or orange), private service suites with great in-room showers and bathroom facilities, relaxing music and a lovely ambiance. How-to: *sign in at the Well Spa front desk (in the retail area main level) *head downstairs to fill out a medical form/services questionnaire *proceed to enjoy serious relaxation and expert massage, salon and esthetician services 60 min/deep tissue = life altering and way overdue in my case (roller derby injuries, years of gymnastics and stress stay can really stay with you)! I can't say enough good things about Mia's work with my stressed muscles, she's like a magician. Roxie (my esthetician) was thoughtful, pleasant and educational without being overbearing and very professional. Yes, I added an hour-long "pure radiance" facial ($90) just because. Spring and skin and it's nice to be nice to yourself, sometimes. I can't wait to cash in my second massage gift card and get into a nice little habit of self-care through relaxation on a more regular basis. Well Spa is downright and I'm beyond stoked to return! read more

Wow. If you want a massage that you do not want it to end, I highly recommend Sophie. I received a pregnancy massage and thoroughly enjoyed it. read more

I had the most amazing experience here. My husband and I did a couples massage, I did the Swedish and he did deep tissue. We were offered a beverage upon arrival and relaxed in their waiting area while we filled our paperwork. We were then greeted by our therapists - I had Sam and my husband had a woman (I don't remember her name). We got to shower in our private shower beforehand, and choose the oils we wanted infused in the room during the massage. When it came to the actual massage - it was amazing. Sam did an absolutely outstanding job - I will for sure be back because of him. My husband massage was mediocre unfortunately so he didn't have the same relaxing experience but mine was amazing. After we were done we were given a glass of water right away as well as a complimentary cupcake and mimosas. The whole experience for me was so wonderful. I'll be back! read more

WELL Spa + Salon - Cupcake and mimosas after our couples massage - Day Spas Near Me - Milwaukee, Wisconsin

My time at Well Spa was such a treat! I loved every minute of it! The atmosphere is so relaxing and peaceful. My 90 minute massage was incredible! The shower at the end was also amazing. It was an awesome experience and I would definitely go back again! Treat yourself! read more

WELL Spa + Salon - Waiting area - Day Spas Near Me - Milwaukee, Wisconsin

I have never had such an amazing turnaround of fatigue and inability to walk properly , to being able to dance a jig. The entire spa is relaxing and professional beyond belief. My wife and I had a couples massage session. Aaron and Meagan were amazing! This will turn into a bi-monthly session for us. Thank you again to the spa at the pfister . Your team is amazing. read more

Life changing facial ! Ask for Lilly. She completely listened to all my wants and needs and was extra careful with my skin. She went the extra mile. Will plan on booking her again and again read more

My husband and I went for the massage and pedicure services. The spa service was great. The only downfall is the 15 minute shower after. If you have a couples massage, you should allot for more time. Also, they forgot I had a prenatal massage and I was worried if the set up was proper because they just did it a few minutes beforehand. I would give them 4 stars. The 3 stars ( which should really be 2 stars) really goes to the pedicure. My husband asked to cut his nails short, and they did not do that. I also requested for them to work on his feet for an hour since we were paying for a full service for him. On the phone they agreed but then they didnt do that either. My pedicure also was not straight. I was caught off guard because the choice I had was a 20% tip which wasnt deserved. I'm really disappointed and even emailed them but no call back yet. I expected more for the price we paid and will not be going again. read more

Had high expectations and Well Spa blew them out of the water. Incredibly relaxing atmosphere with hugely talented masseuses. We had a couple's massage and the room was large, yet inviting, modern and cozy. Attached restroom meant we had privacy for a shower. The beds were able to switch positions which made for a unique experience. Sam used a perfect mix of muscle tension relief and relaxation. This isn't something I typically care about, but if you're concerned about modesty, Sam was very delicate yet intentional with his blanket placement. It was my partner's birthday and Well gave us a little corner to have a mimosa and treat after our massage. Didn't have to do that, but it was a great touch. Highly recommend, will return. read more

Have had multiple services at Well Spa and plan to come back for more! Squeezed in a 30 minute massage; the masseuse listened to my points of discomfort and got them relaxed and feeling great! I also had a pedicure here with my sister; the technicians were fun and talkative. We had a great time, and my toes turned out perfect! read more

I come here on occasion when I really want to spoil myself. It is in the Pfister Hotel - which is already an great setting. I was greeted every time I've gone & the front receptionists are very nice. I've gotten massages (both 60 & 90 minute), a scrub and the Remineralizing-Hydrotherapy Bath. The massage therapists are all very good & professional. When I've gotten the deep tissue massage and they really do a fantastic job because they got all the kinks out. The Remineralizing-Hydrotherapy Bath is always a great add to the services because the nice to just soak & relax....in quiet.... The rooms too are great - because you get your own shower! The showers are amazing and it's definitely worth going for that too. Don't worry, I will be back! read more

Excellent service and ambiance. Very clean well maintained facility. Decent pricing for the level of service. Highly recommend!

Love this place. The staff was great! We enjoyed the mimosas they served. Pricing was not bad. The massage was very relaxing.

I'd give this place 10 stars if I could....! Every year for my birthday I get a massage. I noticed that I've been going to a different place every year and I think I know why. I haven't found a favorite, until now! This place is amazing. Service is outstanding, the massage was incredible and the room was amazing. After checking in with the nice woman at the front desk, I was taken to a spa suite. It was big... with massage table and then a separate room with a bathroom w/sink, walk in sauna/shower and all the stuff on the counter for you go get ready. It was a bit complicated to use the walk in sauna/shower combo even after the instructions from the therapist (water comes out of the walls/ceiling and there's a handheld shower head so it's many levers!). Then massage time, I get onto the massage table which was heated! I've never been on one like that before. It was so cozy. For this visit, I choose my favorite treatment for winter - hot rocks. This is where you are massaged with heated river rocks. The therapist was amazing. One of those that likes to move you around a bit to get the best massage in the muscles. It was perfect. They have wonderful essential oils filling the room and as I was wondering towards the end how I would wake up she gently had me smell an awakening scent which was nice. Oh, and about the scents and sounds... at check in you fill out a questionare listing the things you like, including the music. I didn't realize this and wish I did but they even offer to play music from your own ipod. Next time I'm bringing my ipod, that will be cool! Prices are a bit on the higher end, but it's similar to that of Neroli which I used to go to but the service and amenities here are much nicer. I cannot wait to go back! read more