I made a 9:00 appointment--the first appointment of the day--with Lisa, the owner. After checking in and waiting 15 minutes, I approached the front desk and asked if Lisa knew I was in the building and waiting. The front desk told me that she was likely getting the room ready and would be with me in a minute. After waiting another 10 minutes, I approached the front desk again. This time the staff told me that Lisa wasn't in the building, but was on her way. The office manager came out and told me that Lisa would be arriving in 30 minutes. I asked for a refund for the co-pay that I had already paid, and I was made to wait another 5 minutes for that. Since this establishment has a no-show/late arrival policy for patients, I thought it was only reasonable that I should be compensated for the no-show/late arrival of the practitioner. However, they don't offer that reciprocity. They will charge you for no-show/late arrival, but they won't be as considerate with your time. If they don't show--or show late--you're expected to wait, without any compensation. Very unprofessional and inconsiderate! I will not go back to this clinic and I will vigorously recommend that that none of my friends and colleagues use this in-network clinic. p.s. the "one star" is only because that is required to post the review. read more

I visited well balanced once and had a massage, which in itself was fine, which is why this gets 2 stars. However, the customer service is the reason I won't go again. I filled out all their required forms on the website but it took several weeks before they could find and process them for me to book an appointment. I finally book 2 appointments and get my email confirmation. Then I get an email confirmation for a different time. No call, no explanation why, no asking if I can make that time. I call and tell them I can't make this new time. The front desk says that is fine, they can change it back. I went for my first appointment. Today I get another email confirming my 2nd appointment but at the wrong time. I call back and they suddenly can no longer accommodate the original time even though they had already confirmed it so they cancel my appointment. I am not going to try again. Here's some advice for Well Balanced: if you don't want appointments made at certain times, don't have them available when you ask people to book online. read more

I've only had 4 appointments but so far it has been a top notch experience. The staff is friendly, knowledgeable, and they listen extremely well (something that is rare in the medical profession). I love that they have acupuncture, chiropractic, PT, and message therapists all at the same site. I've primarily been doing acupuncture with Jesse but have also done message therapy and PT. I mainly wanted to get rid of my chronic headaches (which is happening!) but also have reduced my lower back pain. This is my first experience with acupuncture and it's been a great one! read more

Super wonderful staff, super helpful body work and health advice. This place is my go to!

I tried out this place because of the top reviews. I've had about 6 acupuncture sessions here with Zoe, and they went great. This review is not about her services but rather about my unhappy customer relation with this practice. I may be an outlier case, but perhaps this information helps others in avoiding my experiences. My first negative experience came about 3 meetings in (I considered myself a regular client by then). The morning of my acupuncture day I woke up with horrible abdominal cramps. It was so bad that I ended up calling in sick and staying in bed all morning. Of course, the last thing I wanted to do that day was to have someone poke needles in me. So, I called Well Balanced to postpone my acupuncture session for later in the week. Unfortunately, I got no sympathy from the front desk manager and was told that if I cancel with such short notice I will have to pay a cancelation fee. She didn't even look up the schedule to check for an alternative opening slot that week or consult with Zoe. I was shocked by this lack of empathy and flexibility. To add more to this, at my next appointment they made me sign a document about their rules and procedures including cancelled visits, which only then I realized that such a document existed but they forgot to share it with me at my first visit. Oh well... My second negative experience was with billing. From the beginning I was impressed with their computerized appointment reminders and automatic invoice receipts, a significant upgrade from my previous acupuncture practice. This service turned out to be crucial as I later realized from my explanation of benefits that the dollar amount I was charged after every visit was higher than needed to be. These things happen given the black box that insurance coverage can be sometimes, so I was not concerned. What did surprise me was that when I called the office to bring this up, I was assured someone would look into it and call me back. I never received that call. So, a little disappointed about the lack of customer service, I called again and this time talked directly to the person processing the insurance claims. All went well though few weeks later I got a refund check with a lesser amount than owed. This is where the automatic invoice receipts came in handy. So, I called the office again and explained why I think that the check received was insufficient. They agreed to this once again, though few weeks later I am still waiting to get my money back. I'm writing all of this to say that while this practice is nice and welcoming, with probably good practitioners, it has a very deficient customer service. I am happy I interrupted services with them because the last thing I wanted was to have my life made more stressful by constant omissions to return calls or fix billing issues, or by the lack of flexibility and consideration towards last minute emergencies. For the rate that they charge (much higher than other places in town), I was expecting much better customer service. Too bad... read more

I am so happy that I found this place for pain management and overall health management due to a back injury sustained years ago. I have had most of my visits with Lisa and one with Jesse. Both were so thorough in my treatments and I trust them 100% in their recommendations. I find a couple of comments about the customer service on here disheartening. I am certainly not disregarding how others felt, but have always left my appointments feeling the complete opposite. The front staff has been so thorough with my insurance and setting my expectations as to what is covered and what is not, so I never have a question about what I will be charged for. Overall a fantastic, clean facility with knowledgeable and trustworthy practitioners. read more

All I will say is check your explaination of benefits and make sure they are billing the right amount.

3 weeks before my wedding I was experiencing fairly severe back pain following an illness. After 2 trips to see Shannon Robertson for adjustments followed by massages (one with Andrew and one with Erin) I am feeling better than I have in MONTHS! I was nervous that I might make myself more sore before the wedding but the adjustments were gentle and not at all jarring, and the massages afterwards (which were covered by my insurance when paired with a chiropractor adjustment!) helped a ton. The office is quaint, stylish and welcoming and they were very accommodating to my work schedule while also getting me seen quickly! A good chiropractor is a must-have and I'm sorry I waited as long as I did to see someone! I am 4 days away from my wedding and feeling great! I have the fine people at Well Balanced to thank for it! read more

I recently acquired an injury to my piriformis from running. The pain was almost unbearable and prevented me from working. I saw Shannon who adjusted my sacrum. I immediately felt the shift in my tight lower back muscles. She did a thorough assessment and demonstrated stretches for me to do at home. She also asked me back the next day for a short visit to make sure my sacrum stayed adjusted. I have never had a chiropractor do this. I felt taken care of. The following day I saw Erin, the LMT. Erin not only worked my tight glute and hip muscles, but addressed an old neck injury that causes me constant pain. I have seen many therapists for my neck but none have gone as deeply as Erin. I actually walked out with full range of motion which I haven't had for years. Lastly, I was experiencing some compression on my sciatic nerve from the inflammation around my piriformis. I had numbness in my foot and didn't feel confident on my feet. I was consulted by Lisa, an acupuncturist, who immediately found the places that were obstructing the flow to my foot. I left her office walking well and went to work a few hours later where I am required to be on my feet for hours, with very little pain. Overall, my experience at Well Balanced was fantastic. They got me in to see someone the same day I called. The team of practitioners all took a lot of time with me assessing not only my immediate issue, but offering advice and insight to my overall body health. I will definitely return for not only acute care, but maintenance for my active lifestyle. read more