On 22 June 2019, I had to go down from the second floor to the first floor to obtain a drink because the drink machine on the second floor of Wegmans was not working. While there I told a male employee about the situation. He stated that he would take care of it. After having my first drink (coke) I went down to get another drink. There were two employees, Dianne, was one of them at the drink machine. Dianne told me they would not take care of the drink machine until tomorrow (Sunday). This was done with a flippant attitude. I told her to get me a manager. She refused to summon a manager until my third request to her. The store manager (Joyce) did not care enough to come see me after lodging my complaint with Dianne about the drink (soda) machine on the second floor not working. I waited about 20-25 minutes before I left the store.
Other issues, the outside balcony on the second floor was locked at about 7PM, the food (pizza) was fit for human consumption. I have patronized Wegmans since the store first opened, however their food quality and CUSTOMER SERVICE are certainly slipping! read more