I called John and a few others when my washing machine started going. The tub bearing was getting…read moreloud and on its way out. He walked me through the repair vs. replace math on our unit and was upfront that parts and labor would run close to if not more than a new machine. He even offered advice on what to look for in a replacement. He didn't push to take the job anyway, but still took the time out of his day to do right by us. He's my first call for appliance repairs next time.

The ice maker in my freezer, on the bottom of my refrigerator, was leaking causing the ice to…read morefreeze into clumps. John came out, quickly assessed that a new ice maker was needed. Ordered one which came in sooner than expected and replaced it at a very reasonable price. Highly recommend him. Pleasant and professional.

Really nice guy and it only took him a few minutes to figure out why our dishwasher wasn't working…read more Really appreciated his help as we were not sure if it was a dishwasher or electrical problem. Definitely calling Mueller next time we have an issue. :))

We needed to have the handle on our built-in microwave repaired or replaced. After reviewing the…read moreappliance structure, checking for a replacement part and finding that the part for the 15 year old appliance was nowhere to be found, Wayne considered his options. He identified an ingenious approach to rebuilding the handle interior and went out to get materials to do the job. He returned in a timely manner and patiently implemented the solution. You would never know that the handle had been damaged. The price that he charged us was more than reasonable. I would call him again in a heartbeat. Thanks, Wayne, for your professional service!

I needed appliance service at my summer home while I was away. The dishwasher would mysteriously…read moreand spontaneously start. I was pleased to have the technician call me, on site, and explain in some detail the cause of the failure and the effect of the failure. In the process, I learned features of the dishwasher I was not aware of. There is a safety feature monitoring the overflow pan and my dishwasher fill valve leaked causing the the washer to eventually overflow to the pan. A part was ordered and a week later all was well.

County Appliance is one of those hidden gem companies that you're lucky to find. I've had them…read moreservice both my stackable washer/dryer (when something got tangled) and my refrigerator (when it stopped cooling/freezing), and both times they not only fixed the problem, they left me raving about how great they are. My fridge was giving an error code that I thought was "freezer fan" so they ordered me a new part before coming out to fix it. When the service tech came out, he ended up diagnosing that the fridge got switched into demo/store mode and it wasn't the freezer fan at all. Which lowered my bill to a simple trip charge! Honest pricing and reliable service will keep me as a loyal customer to County Appliance until the day I die. I highly recommend them to anybody needing help with their appliances. Thank you again County Appliance for the exceptional service and for your expertise.

Tony, was great, even though he had to wait on me for a few minutes. He came in and went straight…read moreto work. He figured out this issue in less than 10 minutes. Thank you, Tony, you sir are a true professional, sir. I would recommend you and your company hands down. If we could give you 10 stars we would. Stay safe.

We scheduled appliance repair for next day and were given an 8am-5pm window of arrival. Someone…read morecalled mid-day to sell me a warranty, but other than that there was no customer service contact. After waiting around all day, had a 3pm time on the online message eventually and the lady said we were assigned to a tech. Then it moved to 4pm. At 5pm, it moved back to 8am-5pm. By 5:30pm I was able to get around the chat bots in customer service to talk to an overseas customer service that informed me our tech wouldn't be coming and they wanted to reschedule. Don't waste your time with this company, they don't communicate, you can't get ahold of real people, and the service is non-existent.

They were responsive, helpful and fixed the washer. It's working great and we appreciate their good…read morework.

Unfortunately, had to call Maryland appliance repair LLC more for my Samsung refrigerator which was…read morenot cooling properly. Mike diagnose the problem quickly and get the best fix he could given inherent issues with the refrigerator. Cannot recommend this company anymore highly than I have and the only drawback is that their popularity has resulted in longer wait times to get to customers. Great people to work with

All went well came to my home when he said at the time he said and had my problem fixed within an…read morehour

County Appliance came and charged me 129.00 dollars for a job and couldn't get the job done. The…read moretechnician couldn't pull out the dishwasher and replace the hose . He said it was because of the tile on the floor. The dishwasher was pulled out before by another person.

I am very disappointed in the service I received and would not recommend this business. I was…read morehaving issues with a washer not draining, and was able to schedule an appointment within a week. The tech ran some tests and let me know he believed the issue was a faulty computer board in the machine. It was going to be a $500 repair but given the information and the type of washer it is, I felt it was worth repairing it. Unfortunately, the washer still was not working after the repair. I called back and a tech came out again within two days. He ran more tests and determined that it was an issue with the pump that was causing the washer not to drain. He quoted me another $200 to repair that issue. I don't have another $200 to throw at a washer that was supposed to be fixed after the first repair, so I called to speak with one of their management staff to see what could be done. That's where the issue really began. The man I spoke to continually interrupted me and talked over me. He told me "well you can't expect us to just do more work for free." It's not free, I already spent $500 on a repair that apparently this company doesn't stand behind. He felt that the $50 discount they offered me already on the service was enough and told me to "just put the balance on a credit card." He said "there is no way the tech could have known that the pump needed to be replaced too." The tech didn't run high water volume tests on the pump in the initial appointment, or after replacing the computer board, and that's why the issue was missed. I never would have repaired this washer if I knew it required $700 in repairs and I feel blindsided that there was work missed in the original repair quote. When I tried to explain how I felt to the manager, he kept interrupting me to talk over me. I hung up on him when he raised his voice at me. I don't trust this company to do any more repairs on my machine. They missed work the first time, won't stand behind the work they have done, and their customer service at the management level is terrible.

What a terrible experience. They showed up here with a 1 gallon Craftsman shop vac and a small…read moreclear hose. I hired them via Home Advisors (Angi's List) to do vent and duct cleaning in my house, not my dryer vent. I told them to leave my property immediately, they were a rip off and I called Home Advisors and told them. Never ever use this company, they advertise duct cleaning and show up without the necessary equipment.

Jim (Earl's Place) got my JD lawn tractor running again after it blew 3 out of 4 push rods and…read morevalves. He showed up at my house, diagnosed the problem, and returned later to fix it. The fee was acceptable and paying was easy with Venmo, Cash App and PayPal. We talked liked neighbors for about 30 minutes when he was done fixing it, as he regaled me with colorful mower stories which convinced me he knows his business. Mower runs great so far. So I was happy with the end result. Jim has a unique business edge. He makes house calls. This is a big deal when your mower won't run and you have no way to get your rig to his shop. If I was running his business, I would push this advantage. At first, I had called a backyard mechanic but had to find a way to get my tractor to his house. That was a deal breaker. Then I called Earl's Place and put that worry to rest. The key, however, is patience and acceptance of some odd business practices (in my opinion). I called his number and got his voice mail which said to call the office number. I called and the woman at the other end said to text him as that's how he prefers to communicate. I texted and he texted back quick enough. But business by text?! Next, he showed up when he said he would to diagnose, then said he had to order parts and said he will see me the following week. Three weeks went by and I finally called him. He said I was on the schedule for that day or next. He showed up ahead of schedule and fixed the problem with a quickness. But I would have been more at ease if he had called or texted with an update in those 3 weeks I waited to hear from him. I would def recommend Jim and will call him again if I have a problem. Have faith in your fellow man, have some patience, and see what Jim can do for you. I trust him.

On 5/12/24 I paid Earl's Place $523 for the purchase of a…read morebagger attachment for our Troybilt riding lawn mower. I have not received the bagger or any contact from this business since about the status of this order. I wrote letters on 6/3 and 7/3 requesting a refund - no responses. On 8/3 I filed a complaint with the Better Business Bureau. Please beware of doing business with this company (dba Weeks Services, Jim & Son Corp, Jim Knox owner).