[[HIGHLIGHT]]Tony, was great, even though he had to wait on me for a few minutes.[[ENDHIGHLIGHT]] He came in and went straight to work. He figured out this issue in less than 10 minutes. [[HIGHLIGHT]]Thank you, Tony, you sir are a true professional, sir.[[ENDHIGHLIGHT]] I would recommend you and your company hands down. If we could give you 10 stars we would. Stay safe. read more

We scheduled appliance repair for next day and were given an 8am-5pm window of arrival. [[HIGHLIGHT]]Someone called mid-day to sell me a warranty, but other than that there was no customer service contact.[[ENDHIGHLIGHT]] After waiting around all day, had a 3pm time on the online message eventually and the lady said we were assigned to a tech. Then it moved to 4pm. At 5pm, it moved back to 8am-5pm. [[HIGHLIGHT]]By 5:30pm I was able to get around the chat bots in customer service to talk to an overseas customer service that informed me our tech wouldn't be coming and they wanted to reschedule.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Don't waste your time with this company, they don't communicate, you can't get ahold of real people, and the service is non-existent.[[ENDHIGHLIGHT]] read more

Took little or no time in diagnosing problem and correcting. I will look into Sears service plans.

[[HIGHLIGHT]]He was very helpful and kind![[ENDHIGHLIGHT]] and got the work done quickly. He also taught me a trick of how to deal with the refrigerator drawer because it kept sticking. [[HIGHLIGHT]]He was great![[ENDHIGHLIGHT]] read more

You canceled on us 5x before you finally came to repair my dryer. When you finally came back, the guy that came the first time didn't even order the right parts so we had to WAIT AGAIN. We went 2 months without a dryer waiting on you people. [[HIGHLIGHT]]The worst part was we couldn't even talk to a person. Everything was AI.[[ENDHIGHLIGHT]] Awful is my word for you read more

[[HIGHLIGHT]]We have NO complaints with the tech Barry F.[[ENDHIGHLIGHT]] However, the entire experience with sears was terrible. The ai interface had no place to describe the problem. [[HIGHLIGHT]]There is no way to communicate a simple problem.[[ENDHIGHLIGHT]] I WILL NEVER USE THIS SERVICE AGAIN AND NEITHER WILL ANY OF FAMILY OR FRIENDS. [[HIGHLIGHT]]Again, Barry was excellent....I even tipped him.[[ENDHIGHLIGHT]] Mitch Zebrowski MD read more

[[HIGHLIGHT]]Joe was very professional and nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He is a great asset to your company.[[ENDHIGHLIGHT]] Sears was able to get someone out to Denton MD within one week. Very please with Joe service for today.​ read more

Mr. Tanner - the so-called technician did not show up for the appointment. My signature was forged. I waited for almost 8 hours today for the technician to show up but he did not. It is very disappointing. I need my furnace fixed because the weather is getting cold. He claimed he refunded the $100 I pre-paid. The refund was not made. I just want my furnace fixed. I hope Sears Home Service better do something before its reputation go down the drain. read more

Friendly and honest. He couldn't fix it, so he issued a refund. It was fairly expensive at first, but that's not the tech's fault. EDIT: I called customer service to get an ETA on the refund. They had no idea what I was talking about. I was provided an email address for billing and not a phone number. Now I'm stuck possibly having to fight for several hundred dollars because they don't have knowledge of equipment. read more

Today is 5/14/25. The repair man was here on 5/7/25 & told me the upright GE freezer is unrepairable. [[HIGHLIGHT]]Joe said GE would call me in 2 to 3 business days to replace the freezer.[[ENDHIGHLIGHT]] GE knows nothing about this. No one sent in the notes on the freezer. Who dropped the ball here? I'm very unsatisfied . read more

A/C leaking, rep arrived spent an hour or so making sure things were fixed and was on his way

Our technician did not actually touch our oven. He also refused to show us how to access our control panel. He would only describe in words how to do it. Then he told us that the entire thing needed replacing and handed us a 1k estimate. Now we've had to call the manufacturer who's saying they need a second opinion where someone actually looks at the control panel to determine if the entire thing needs to be replaced. This is the same technician who previously came out to look at a dryer timer that was broken and told us there was nothing to be done and we should set timers on our phone. A second opinion on that led to the entire machine being replaced by our insurance. Suffice to say, I won't be calling again. [[HIGHLIGHT]]Oh and when we tried to call a supervisor to discuss, the phone line is entirely AI and the only real person I got to talk to was someone selling me a warranty who called 2-3 hrs before the technician arrived.[[ENDHIGHLIGHT]] read more

This journey began on June 17, 2025, when the technician completed his evaluation of the problem that needed to be fixed to make our refrigerator work properly and he ordered a replacement part That part was delivered my address on June 24th. Since that time I have been attempting to establish an appointment to install the part. I have been unsuccessful in having completed appointment on several days during this time period I have several emails and a telephone call with non-computer people to try and resolve this issue. My last text to the System was on Friday July 5th. The System had scheduled an appointment For Technician to be at our address for an evaluation of refrigerator. Joe is the Technician who ordered the required part in June. Since he was familiar our unit he had our unit operational in less the 15 minutes. On June 17, 2025 we were charged $499.99 for a repair evaluation and replacement part. Even though I had told the AI Scheduler that we would not be available on July 7th until after 1:00 pm they ignored my text messages. Fortunately, they scheduled Joe who were before 8:00 am. He knew the situation was able effect a repair. I had an operation scheduled at 9:00 am at the Hospital. Situation was poorly handled for almost a month where we did not a refrigerator. I expect to be compensated for the inconvenience lost valued of our food during this period and not be invoiced for a new service call. Joe needs to be compensated but the support staff should be disciplined. Lee Reinert lreinert@verizon.net read more

[[HIGHLIGHT]]Knowledge technician very pleasent to work with[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Explained everything.[[ENDHIGHLIGHT]] Fast quick service. read more

Let me just start by saying the service on the dryer was great. The way the service tech left the job was very unprofessional they vacuumed the dryer to remove excess lint but proceeded to blow it all over the laundry room and then left it that way. If you make a mess clean it up you don't leave a job that way. read more

Sears Appliance Repair - Appliances & Repair Near Me

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AC service, Mike H. arrived on schedule, was knowledgeable, friendly, low-key, no pressure to do services now needed. Thanks! read more

Barry did an awesome job, came back next day to repair leak. Very experienced at his job

Eric is a good technician. Very thorough. [[HIGHLIGHT]]However, it's been a frustrating experience regarding the process of scheduling appointments & follow up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is the worst company I had to deal with.[[ENDHIGHLIGHT]] It took 2 months to finally fixing my dishwasher from the time parts were ordered to scheduling the appointment. There is a breakdown in the scheduling process that needs to be fixed. read more

Knowledge about what they do is outstanding. Maintainance plan has been well worth buying, and has also paid for it's self already.

We got overcharged to level my dishwasher! 299 dollars is outrageous. This will be the last time you work on my dishwasher. I even told the rep it was off balance before he came! Overcharged and never again, disappointed and to think I used to work for Sears! Jerry read more

technician took about an hour and a half to get here, he seemed like he didn't even want to be here, he spent a little time outside and submitted a claim to my home warranty which was denied. He wouldn't give me any info on the denial and what he told me was different than what the warranty company had in their claim. He also put incorrect info in his report and I think he got it denied on purpose read more

Unacceptable. I am very dissatisfied with the service. We have been waiting for repairs for over three months. The technician was unprofessional. We are not sure if he even knew what he was doing. All of our appointments resulted in being reschedule. Today was the last straw! read more

Andrew fixed my washer, but needs an attitude adjustment because he was very abrupt with me. I suggest he needs more training in customer interaction. After telling me he has 25 years experience, instead of answering my questions, he told me to read the manual. I believe it is part of his job to ensure the customer is satisfied with their product. read more

Great service but the scheduling was a bit frustrating. Was told my appointment time was at 830 than it was 9 than 11 finally arrived at 230 pm. read more

In January, our family's fridge decided it was done keeping things cold. We called Sears, and a nice enough guy showed up to deliver some bad news: fixing it would cost over a grand. But wait! He had a "genius" idea--the SEARS WARRANTY PROGRAM! If they couldn't fix the fridge, they'd replace it. Sounds great, right? Sure, there was a catch: we had to sign up, wait 30 days, and pay a monthly fee. Thirty days later, we called back, and they said, "We can fit you in...next month." Fine, what's one more month of juggling three mini coolers and embracing life with a room-temperature fridge? The guy finally shows up--again. We assumed he'd come armed with a plan. Nope, just another round of diagnostics. But, he orders parts for the fridge, and we wait. And wait. For two months. Turns out, the part we were "waiting" on was literally sitting in the back of his truck the whole time. Apparently, it was a very common, less-than-$10 part. By May, we were six months deep in this fridge-less nightmare. He installs the parts, gives us a thumbs up, and... the fridge is still dead. So, naturally, we expect the new fridge they promised, right? WRONG! Apparently, we missed their 90-day "new fridge" window--because they'd been bouncing around appointments like some kind of appliance sitcom. [[HIGHLIGHT]]Now, every call to Sears takes about four hours, and that's if you're lucky enough to get through to someone who speaks English and can actually help (two rarities that almost never overlap).[[ENDHIGHLIGHT]] So, we're left out a fridge, down on patience, and totally convinced this "warranty" was nothing but a slow, chilling scam.Sears Warranty: if you enjoy being ghosted, gaslit, and generally gouged, I highly recommend it! Otherwise, steer clear. These people are scam artists, and have left us without a fridge for ALMOST A YEAR. Use anyone else PLEASE. read more

issue was made worse everything in my fridge started not cooling and food going bad he did a very inefficient job that was performed when the module was put in. read more

the washing machine is not fixed. 55 minute cycle stops after 2 minutes. Repairman didnt run a complete cycle.

He was very judgmental and condemning my points. My cookstove showed 2 different codes and he ignored me for telling him. Also, the issues with my stove has nothing to do with the accidental crack that happened over 10 years ago. l appreciate him returning to my home but not appreciate the fact that he did not listen to me and literally negated my concerns to my insurance company. read more

1 year ago my washer wouldn't go past the rinse cycle so sears repair came out they fixed it and said the wire went bad. Easy fix. Then 2 months ago the exact same thing happened. Sears came out and it was the exact same wire again, the exact same technician from last year replaced it again. Then two days ago I experienced the same issue. I called and spoke to an associate who told me that they would have a technician come out and if it was the exact same issue they would fix it for free which I was fine with since there is no reason a wire should be messed up after only two months and if it is then it had to be a faulty wire. I called back later and they apologized for the miscommunication and told me they would only cover it if it broke within 30 days of the previous repair. After speaking to a manager and they reiterated the same thing I said to cancel my appt because I don't have money to have them fix the same exact issue they keep fixing and spending almost 200 each time for them to replace a wire every 2 months when wires are made to last years not a month or two. Very unhappy with this, feels as if they purposefully gave me a faulty wire each time so I would keep having to pay every couple of months to get it repaired. read more

EXCELLENT SERVICE! Called on Wednesday and they came the same day! Very quick and very thorough with the repair. The tech was as polite as can be and explained everything in detail. Would absolutely call them again for any of my appliances! Thank you! read more

The reason companies like Sears is loosing customers is you've become to impersonal with the customers. the automated phone system is trash and your never able to reach a real person to talk to. it was the same way in the retail stores. read more

The technician are ok. Customer Service and scheduling are absolutely horrible. I won't be using them again.

My name is Darlene Myers RN. Sears Home Appliance Services: Don't do it! Long story short: Dryer stopped working. Called Sears Service and they "fixed" it for $500.00, but gave me 250.00 off IF I purchased home warranty for 1 year for 60.00 monthly. I agreed. 3 weeks later- dryer quit (same issue). Sears wants to charge me "50% parts and labor". Set a day to come-no call/no show. HORRIBLE service!!! Dryer still not working - after paying 250.00 and waiting 2 days when they were suppose to come and did not. read more

With food going bad since July, we finally was told we need a new refrigerator. This made no sense. It would take so long for someone to come and look at it. We are very upset about this. read more

Scheduling is a waste of time. Customer Service personnel just keep telling me to wait, even though the 4 hour window has long passed. They refused to transfer to a supervisor, once I was "disconnected" and after calling back, was given a number for a recall service which had nothing to do with my request, nor with Sears at all. Never again. The customer service is the worst I have ever encountered. Say goodbye to a long time customer, Sears! read more

Sears Home Repair Policies are basically a SCAM....after paying monthly premiums for several years I finally needed a repair on my refrigerator, I went on line to schedule it and was told there were no repair appt available for 7 weeks....are you kidding me a broken Refrigerator for 7 weeks....!!!!! So I call....naturally I get Hamad from Bangladesh who barely speaks English......basically says someone will call you back...AFTER I ask to be connected to someone in America! Incredibly I get a call the next day....they essentially tell me THEY HAVE NO ONE TO SERVICE THE FRIDGE!!!!!!! BUT....I can find someone....who will accept third party payment.....BUT they have to make a diagnosis and have SEARS approve it.....if they won't accept payment....I have to pay the FULL BILL and Sears may or may not reimburse me depending on their final approval! In the mean time the bastards double charged my credit card for the deductible........SCAM ARTISTS.....am filing a report with the NJ Attorney General;s Office...... read more

My technician was good, he fixed the problem - which turned out to be a simple fuel filter change. It took him a total of 5 minutes to diagnose and fix the problem. He charged me $186 for this. Laughed while he did it too...said "yea we're the most expensive ha ha ha I just go by what it says to charge" I miss the old Sears...a normal guy would have charged me the $95 service fee, plus the cost of the fuel filter and been happy to have helped. I will never call them again. To add insult to injury, he told me I needed bearings in my blade spindles, which would be over $200 plus the $95 fee - so $350 maybe. I said yea but I don't have to pay the $95 again because you diagnosed it already on this trip. He said no..hahaha...jyou didn't call me for that, so you would have to pay the $95 again if I were to come back and fix it...ha ha ha...my take? my the world has changed.... read more