They are professional, found the problem in minutes. Fixed everything I needed done. They made…read moretime for me in between joins. Excellent service!!!

So thankful for them and their commitment to people! They caught our severely damaged electrical…read morebox before we had a tragedy! They identified the problem and stayed working on it until it was all replaced! They are fast, thorough and professional and I will always recommend them! They are a throw back to when customer service and satisfaction were key....if you want something done right, give them a call!

Eagle Point Bay,Goreville,Il. Power out 4:30 pm a friday night,busted parts in outside electric…read morebox. Needed an electrician,he came thru for this 75 yr.old woman he didnt know my age then he came at 10:00 pm,on a Friday night got me power within the hour. Friendly,professional,affordable, knowledgeable, careing human being. Thank you so much,Billy Woosley. Nancy F.

Filled out their website form requesting an estimate to rewire one of my rentals. No response…read moreafter two week. Went with another company that DID respond. No STARS

I had a guy come out and he said I had a leak but he couldn't fix it. In the process, he smashed a…read moreduct. Harvey, the Manager, won't send out a technician to fix the issue that their company caused unless I take down the negative review that I posted. THEY CAUSED MORE ISSUES TO MY AC AND DIDNT FIX ANYTHING. DO NOT USE THIS COMPANY. Horrible customer service. Horrible service.

As a homeowner in Carbondale, I've called on this company twice this month, once for a furnace…read moreproblem and once for plumbing. The service was excellent both times. It's my go-to company from here out. The people who answered the phone were quick and friendly. When one of them needed to make a call to check on scheduling and said she'd call me right back, which always makes my heart sink, she actually did! They got someone to my house on the urgent furnace thing the day I called, and the non-emergency plumbing problem first thing the next morning, with no fuss or difficulty. Both technicians knew their stuff, were quick with the work and efficient with the billing, helpful in explaining things and friendly about my questions. I found the pricing very reasonable. The plumbing problem took two tries, and they didn't bill me for the second visit, only for the parts, which I thought very professional. I was so impressed that I signed up for their annual maintenance agreement, which includes biannual checks on the furnace and AC and a lower visit fee. You can tell there's high morale in the company, which is rare these days and of course makes a huge difference in how well a company works and gains customers. Apparently it was bought recently by a young couple who have high aspirations for building it into a larger business. From my short experience, they're making a great start. I just hope it can grow without losing this enthusiasm!

We needed our service wire between the electric feed down the mast head and pole replaced along…read morewith the mast head. They showed up on time and had the power company here to disconnect the hot wires and then did the job quickly. We were only without power for 40 minutes. Their invoice was very reasonable. Honestly I was expecting it to cost twice what they charged. Any electrical work I need in the future will be done by them.

They showed up 15 minutes late for the estimate. I have to work things around a dialysis patient…read moreand a 5 year Olds schedule. If you show up to the estimate call 15 minutes late without calling (after telling me a few days Pryor they had nothing scheduled today and could be here within 30 minutes of calling..which I didnt expect) then hows the work going to go? I need dependable.

They (Heartland Heating and Air) came out and messed up my AC system and said that Harvey their…read moremanager won't send anyone out to fix my AC unit THAT THEY BROKE unless I give them a positive review. This company is HORRIBLE! DO NOT USE THEM!

UPDATE: Voss came about 9:30 this AM. Could not fix it, coming back. Even with gas off, windows…read moreopen - gas smell is too strong to stay downstairs in the main part of the house. The owner felt our review was unfair, and even though they offer 24/7 and emergency service, and we have a service/maintenance contract with them - this didn't fall on their shoulders. We called FS, they advised us to call who manages our 2 HVAC systems (Voss) so that is what we did. Previous Review from last night; Darrell is not managing the Emergency line and we have a gas leak!!! (Update, he apologized, said he was "passed out," and called about 45 min + later, but did not come here.) We've done all we know to do, but FS Propane said to contact our HVAC maintainers...which is Voss, and we have a Service Plan with them. Two calls to Darrell, a Text to Neal, email to general email address, and here we sit! Windows open, hot and sticky with the smell of gas in the air... awesome customer service.

Baker and Sons DID crawl under the house and DID find the leaks. They will be making the repairs…read morethis Wednesday and Thursday. STILL zero stars for you.

Needed a bathtub faucet replaced. For about 20 years had been using another well known regional…read moreplumber, but last couple of years had not been satisfied with its service; therefore, for the first time I chose Thad Ellet Plumbing. I have definitely changed plumbers. The individual repaired my shower faucet, took his time not rushing to the next job, explained what he was doing, and charged me two-thirds of the estimate the former plumber had given me.

We requested a quote to install a sump pump and crock well with essential plumbing. George was our…read moreplumber that arrived. George arrived at exactly the time that he said he would arrive. He was friendly, respectful and professional. He did a through inspection and sent us the quote right away. We highly recommend George for any of your plumbing needs.

Over priced and they do a poor job! They take advantage of the elderly knowing they pretty much…read morehave to pay what they're charging in a tight situation. They take advantage of everyone they can! This is why they have a poor reputation!

Professional and thorough! I am grateful to have found this company and is local…read more Thank you!

Jake came by to do a service call because our furnace was not working correctly. He was extremely…read morecourteous and informative. He put on booties to protect our floors. He explained to me the issues that we were having and even showed me the faulty parts that had led to the failure. He fixed the problem and did a maintenance check-up on our entire system. I was so impressed with the service that I received that I signed up for an annual maintenance plan. The service call and repairs were very affordable as was the maintenance plan.