Craine was willing to fit me in for an assessment right away, which was impressive. Same day…read moreservice is great. They looked around at everything I mentioned and took pictures. I ended up going with someone else because Craine would not give a quote or estimate; not even a verbal approximate after two phone conversations. I just don't have the money to throw around like that. But if you're in a rush for residential help, it's great, plus they do appliance hook up (not plumbing stuff like disposals tho).

Technician came out promptly, assessed the problem and had the heater running in minutes. My…read moremother in law lives in southern Illinois - we live in Los Angeles, apparently her heater went out over the weekend. I had no idea who to call. Called Craine and couldn't be happier. They allowed me to make payment over the phone 2,000 miles away!! Amazing customer service and fantastic communication

I cannot say enough good things about Burns builders and Burns heat and air. They installed a 2 ton…read moresplit unit (outdoor/indoor unit) with duct work in the newly remodeled section of my home. In addition to this installation, they upgraded my electric panel. Other HVAC installers estimated that I would need a 1.5 ton unit. But Burns insisted that a 2 ton would be perfect for the space and not overwork the unit. They were 100% right. The unit is utilized for a renovated attic space. So it does get extremely hot in the summer. If I had gone with the 1.5 ton unit then it would have been overworking itself. I have to say they did all of this work with incredible integrity and for a fraction of the cost that I was quoted from other HVAC businesses.

From the owner: We are a full service Heating and Air company. We sell and service all models.read more

Called on the coldest day of the winter and M & M came and took care of the problem with our…read morefurnace. I had never used them before. Great work, reasonable charge. Loved them.

From the owner: Low overhead and low prices. We offer the best residential services with the reviews to prove it…read more Free estimates. Call today for quick, friendly service and repair. We proudly serve the greater Carbondale and Murphysboro area. Trust your heating and A/C needs to the professionals.

As a homeowner in Carbondale, I've called on this company twice this month, once for a furnace…read moreproblem and once for plumbing. The service was excellent both times. It's my go-to company from here out. The people who answered the phone were quick and friendly. When one of them needed to make a call to check on scheduling and said she'd call me right back, which always makes my heart sink, she actually did! They got someone to my house on the urgent furnace thing the day I called, and the non-emergency plumbing problem first thing the next morning, with no fuss or difficulty. Both technicians knew their stuff, were quick with the work and efficient with the billing, helpful in explaining things and friendly about my questions. I found the pricing very reasonable. The plumbing problem took two tries, and they didn't bill me for the second visit, only for the parts, which I thought very professional. I was so impressed that I signed up for their annual maintenance agreement, which includes biannual checks on the furnace and AC and a lower visit fee. You can tell there's high morale in the company, which is rare these days and of course makes a huge difference in how well a company works and gains customers. Apparently it was bought recently by a young couple who have high aspirations for building it into a larger business. From my short experience, they're making a great start. I just hope it can grow without losing this enthusiasm!

I had a guy come out and he said I had a leak but he couldn't fix it. In the process, he smashed a…read moreduct. Harvey, the Manager, won't send out a technician to fix the issue that their company caused unless I take down the negative review that I posted. THEY CAUSED MORE ISSUES TO MY AC AND DIDNT FIX ANYTHING. DO NOT USE THIS COMPANY. Horrible customer service. Horrible service.

Country Comfort Solutions exceeded my expectations. From start to finish, the owner and staff were…read moreprofessional, courteous, and very knowledgeable. They explained everything clearly, completed the furnace installation with great attention to detail, and made sure I was comfortable with how everything worked before they left. The quality of their service and workmanship truly stands out. I highly recommend them to anyone in the Jackson County area.

Brad was timely and fair and my system is great. He came the same day that I called and gave me a…read morebid right then and there.

I am a first time homeowner so I don't know much about house stuff yet but when my air…read moreconditioning wasn't blowing cold air, I knew there was a problem. I called Bryan's because they were close to Carbondale and said Free Estimates on their ad in the yellow pages. When I called, I explained that my air was set on 64 and wouldn't get below 78. I said I saw their ad in the yellow pages and asked if I could get someone to come look at our unit. The woman on the phone was extremely condescending and told me that 1. No air conditioner would go down to 64 and 2. free estimates were only for new installs. VERY RUDE! I wouldn't use them when there are a bunch of other companies around with great customer service!