Eagle Point Bay,Goreville,Il. Power out 4:30 pm a friday night,busted parts in outside electric…read morebox. Needed an electrician,he came thru for this 75 yr.old woman he didnt know my age then he came at 10:00 pm,on a Friday night got me power within the hour. Friendly,professional,affordable, knowledgeable, careing human being. Thank you so much,Billy Woosley. Nancy F.

Filled out their website form requesting an estimate to rewire one of my rentals. No response…read moreafter two week. Went with another company that DID respond. No STARS

We needed our service wire between the electric feed down the mast head and pole replaced along…read morewith the mast head. They showed up on time and had the power company here to disconnect the hot wires and then did the job quickly. We were only without power for 40 minutes. Their invoice was very reasonable. Honestly I was expecting it to cost twice what they charged. Any electrical work I need in the future will be done by them.

They showed up 15 minutes late for the estimate. I have to work things around a dialysis patient…read moreand a 5 year Olds schedule. If you show up to the estimate call 15 minutes late without calling (after telling me a few days Pryor they had nothing scheduled today and could be here within 30 minutes of calling..which I didnt expect) then hows the work going to go? I need dependable.

As a homeowner in Carbondale, I've called on this company twice this month, once for a furnace…read moreproblem and once for plumbing. The service was excellent both times. It's my go-to company from here out. The people who answered the phone were quick and friendly. When one of them needed to make a call to check on scheduling and said she'd call me right back, which always makes my heart sink, she actually did! They got someone to my house on the urgent furnace thing the day I called, and the non-emergency plumbing problem first thing the next morning, with no fuss or difficulty. Both technicians knew their stuff, were quick with the work and efficient with the billing, helpful in explaining things and friendly about my questions. I found the pricing very reasonable. The plumbing problem took two tries, and they didn't bill me for the second visit, only for the parts, which I thought very professional. I was so impressed that I signed up for their annual maintenance agreement, which includes biannual checks on the furnace and AC and a lower visit fee. You can tell there's high morale in the company, which is rare these days and of course makes a huge difference in how well a company works and gains customers. Apparently it was bought recently by a young couple who have high aspirations for building it into a larger business. From my short experience, they're making a great start. I just hope it can grow without losing this enthusiasm!

I had a guy come out and he said I had a leak but he couldn't fix it. In the process, he smashed a…read moreduct. Harvey, the Manager, won't send out a technician to fix the issue that their company caused unless I take down the negative review that I posted. THEY CAUSED MORE ISSUES TO MY AC AND DIDNT FIX ANYTHING. DO NOT USE THIS COMPANY. Horrible customer service. Horrible service.

Craine was willing to fit me in for an assessment right away, which was impressive. Same day…read moreservice is great. They looked around at everything I mentioned and took pictures. I ended up going with someone else because Craine would not give a quote or estimate; not even a verbal approximate after two phone conversations. I just don't have the money to throw around like that. But if you're in a rush for residential help, it's great, plus they do appliance hook up (not plumbing stuff like disposals tho).

Technician came out promptly, assessed the problem and had the heater running in minutes. My…read moremother in law lives in southern Illinois - we live in Los Angeles, apparently her heater went out over the weekend. I had no idea who to call. Called Craine and couldn't be happier. They allowed me to make payment over the phone 2,000 miles away!! Amazing customer service and fantastic communication

Purchased a new heat pump HVAC & water heater from Coulson's Heating & Cooling. Their service &…read moreproducts are A-1. Derek helped me choose the right equipment for my house & took care of everything from ordering to installation & clean up of old equipment. My family has relied on Coulson's since 1961, for as long as they've been in business. My parents, myself & my son have all stayed with Coulson's because we know we can trust them to give us excellent advice on our HVAC & water heater. They offer great service, products & follow up to insure everything is working as it should. In addition, our family has always bought the service contract to insure the equipment is in top condition. I know if I need Derek, he'll be there for me. That's worth all the money in the world!!!

Good service and fair pricing....they installed a new system for my aunt last year and installed a…read morenew blower for my 16 year old system....plus they have come out for various other service calls......one time one of their service guys talked me through a problem right over the phone for no charge as I was having a problem with the little door that made contact to either turn on or shut off the system......plus they installed a swing down filter door that the builder did not put in.

Baker and Sons DID crawl under the house and DID find the leaks. They will be making the repairs…read morethis Wednesday and Thursday. STILL zero stars for you.

Needed a bathtub faucet replaced. For about 20 years had been using another well known regional…read moreplumber, but last couple of years had not been satisfied with its service; therefore, for the first time I chose Thad Ellet Plumbing. I have definitely changed plumbers. The individual repaired my shower faucet, took his time not rushing to the next job, explained what he was doing, and charged me two-thirds of the estimate the former plumber had given me.

UPDATE: Voss came about 9:30 this AM. Could not fix it, coming back. Even with gas off, windows…read moreopen - gas smell is too strong to stay downstairs in the main part of the house. The owner felt our review was unfair, and even though they offer 24/7 and emergency service, and we have a service/maintenance contract with them - this didn't fall on their shoulders. We called FS, they advised us to call who manages our 2 HVAC systems (Voss) so that is what we did. Previous Review from last night; Darrell is not managing the Emergency line and we have a gas leak!!! (Update, he apologized, said he was "passed out," and called about 45 min + later, but did not come here.) We've done all we know to do, but FS Propane said to contact our HVAC maintainers...which is Voss, and we have a Service Plan with them. Two calls to Darrell, a Text to Neal, email to general email address, and here we sit! Windows open, hot and sticky with the smell of gas in the air... awesome customer service.

They (Heartland Heating and Air) came out and messed up my AC system and said that Harvey their…read moremanager won't send anyone out to fix my AC unit THAT THEY BROKE unless I give them a positive review. This company is HORRIBLE! DO NOT USE THEM!

Burke electric : from the start , person answering the phone and the men who came and did the…read moreelectric work were friendly, knowledgeable, and efficient. the 2 men completed the work to my satisfaction. The reasonable price, and great work, is why I recommend them. And will use them in the future.

It's been my experience to frequently use the services of residential electricians. Most recently I…read moreused the services of Burke Electric in Murphysboro IL. Their service person was courteous and very competent in performing what to me is a very complex service panel and troubleshooting service call. His charges were extremely reasonable for the tasks he performed.Additionally, shortly after his initial service call, I experienced an unrelated electrical issue caused inadvertently by a different craft repair person.I called Burke again . Their serviceman arrived the next morning, and immediately restored the electrical service to a room that I had spent many trying hours trying to fix myself. When asked what I owed, he said that it was so easy to fix that he didn't charge me and left for what was a great, but profitable day. For the duration of the time I remain in Jackson County and its environs,I will rely on Burke for all of my electrical needs. Thank you to the WJ Burke Electrical Company..especially a great Residential Service Electrician Bob Camp, Carbondale,IL