I purchased a low-mileage Lexus from Car Lux after comparing several dealerships in the area. The…read moreselection of luxury and late-model used vehicles was impressive, and the salesperson gave me plenty of time to inspect the car and take it for a test drive. The financing process took a little longer than I expected, but everything was explained clearly in the end. Overall, I'm happy with the vehicle and would shop here again.

Terrible experience Never come here again…read moreI ask them do 1 inquiry but they send to different banks.

Andres was very kind and fast. He fixed my sunroof in less than 5 minutes! Thank you, Andres!!read more

This was my second vehicle purchase from Airport Marina Honda. Overall, I would say their lease…read moredeals are fairly competitive, although I haven't found the purchase deals to be quite as attractive. What made this experience stand out was the staff. My salesperson, Fulton, was excellent from start to finish. He was professional, knowledgeable, and easy to work with throughout the process. Carlos in Finance was also very pleasant and helpful. The real highlight of my visit, however, was Danny, who finalized all of my paperwork. Purchasing a vehicle can be a long and sometimes stressful process, but Danny's personality completely changed the experience. He was welcoming, funny, personable, and kept me laughing throughout the transaction. We quickly built rapport, and his positive attitude made the 4.5-hour process much more enjoyable. His customer service skills are outstanding, and he is a tremendous asset to Airport Marina Honda. My one area for improvement is the customer waiting experience. When customers are making a major financial commitment and spending several hours at the dealership, it would be nice to have some basic refreshments available. Even something as simple as bottled water or a popcorn machine would go a long way. Sitting in the dealership for over four hours during 90-degree summer weather with nothing offered was disappointing. That said, the excellent service provided by Fulton, Carlos, and especially Danny made the experience a positive one. Danny's charisma, humor, and professionalism truly turned what could have been a frustrating wait into an enjoyable experience.

Even though we ended up not buying a car there (we decided to purchase a new car), we appreciated…read morethe no pressure and honest approach offered by their sales representative. I'm so used to having a "manager" come out with high pressure "got to buy it now before someone else gets." Not the case here. We were actually ready to buy but their appraiser for our used vehicle wasn't available. So they held the vehicle for 4 days, nothing to sign and no obligation. This was a big plus for me. Nothing negative about the experience. Had our vehicle been appraised we almost certainly would have driven away with the car we chose. Given our experience there I recommend this business.

We had a good experience with John. Very kind, thorough and helpful. A++…read more We sold our 2012 Honda Accord.

A new beginning for CC Chevrolet?…read more We bought a new Corvette here a month ago, and while the initial experience was good the follow up was as bad as the other reviews here. The car needed a few minor things, and our sales rep told us to just call or text and he'd arrange it, but he never responded to literally 10+ calls, and neither did the sales manager. Reading all the negative reviews here didn't help, and after two weeks of being ignored I took the car in. My plan was to get some assistance or just leave it there, Uber home, and call my lawyer. Long story short, after waiting through a dealership-wide meeting, our sales rep came out full of apologies and got to work. Turns out he'd been having health issues and VA issues (he's a vet) and the day I come in was the first day for a new General Manager (hence the meeting), who was there to kick some butt, which he did. I actually met with the GM and he also apologized for our poor experience, and then he laid out how they would solve all our open issues, and then they did. All of it! A huge contrast to the previous two weeks, and I have no reason to doubt that they will continue this way. Sure made me feel better about them being our dealership! BTW, our rep was Edwin, and if you need a Chevy or, better yet, a Corvette (who doesn't need a Corvette? ) go see him and tell him Karen & Richard sent you. I'm confident he and the rest of them will take good care of you!

A classic bait and switch at Chevrolet of Culver City, this place was very deceitful with me . We…read morecommunicated for a week about a used car that was "available" to come see. When I finally did, the floor manager, who went by Blake on the phone and Daniel in person with me, said "the car did not pass its final inspection as of 15 minute ago." Daniel / Blake came to me and said, "Do you want the good news or bad news?" The good news being that they could offer me was a similar car for $2,000 more. The deception at Chevrolet of Culver City started with Jonathan on the phone but it was mostly Daniel / Blake. He told me the car was ready for me to drive the day before I went in and again the day of. When I came in, Daniel/Blake said it was his GM, "Nick," that pulled the car back at the last second and I could speak to him. Instead, Daniel/Blake sat me with someone else who tried to pitch me for the same more expensive car too, just at a discount. Their own finance guy was surprised to hear the story of what got to the dealership that day and what proceeded after the car was suddenly no longer available. Just an awful visit at Chevrolet of Culver City, a dealership that seemed proud to be deceitful.

Id love to buy a good car for the six-hour drives back and forth. Found one at this place that…read morecaught my eye, test drove it, and bought it the same day. Process was simple. Lots of vehicles on the lot, pretty sure anyone can find what they need.

I wish I would have seen these reviews before I went to this dealership…read more THIS DEALERSHIP INTERACTION WAS ALL WITHIN 20 MINUTES AND I WAS NEVER OFFERED TO TEST DRIVE, NOR DID I GET TO SEE THE CAR: I was texting with what I later found out was a program, walked in and the guy at the front was completely rude about my last name (I have two last names and gave him both) "Which one is it?". I was directed to a desk where a sales woman named Chi came to greet me. Chi was completely professional and I was instantly relieved by her professionalism after my walk in experience. Chi steps away and brings a print out with the cost of the car, "add-ons", "fees", taxes, etc. I expect a dealership to offer me add-ons so I was prepared for that. I was NOT expecting the add-on's not to be listed with more than a cost of an additional $7000, plus $895 for another fee. Nothing was line itemed and the cost provided to me was more than $47,000 for a car I was expecting to pay $35,000 plus taxes and registration fees. At $47,000 I could purchase brand new Tesla Model Y *Look at Tesla's official website*. Under current California consumer protection principles and regulations like the Consumer Legal Remedies Act (CLRA), dealers must disclose that these products are optional. They cannot be presented as mandatory requirements to complete the purchase or secure financing. I declined and she needed speak with a manager. A guy comes out, does not introduce himself, does not sit, does not shake my hand, explains the "add-ons" without explaining what they are. I say "I do not want any add-ons. Just the car.", he talks again and I can see he's getting annoyed. I say "Are you saying that I cannot buy this Tesla without these add on's?" and he says "Yes!". I stand up, shake Chi's hand and thank her for her professionalism and say "Well this is not the dealership for me.", he says "Great!!" walks away and then I walk out. No "Junk" Fees: Charging for "valueless" add-ons--such as oil change packages for electric vehicles--is a prohibited practice. Bait-and-Switch Prohibitions: If a dealership advertises a vehicle at a specific price, they cannot later force you to pay for "mandatory" add-ons that were not disclosed in the original advertised price. This is considered deceptive advertising. Explicit Disclosure: Dealers are required to provide a written document (often under California Civil Code §2982) that itemizes the price of any products or services you are purchasing. You must give your clear consent for these items. I was a guaranteed sale. I walked in with $20,000 down payment and a $40,000 check from my credit union. I left angry but thankful for (1) I was only there for 20 minutes and (2) Chi's professionalism. I purchased a used Tesla the next morning from Tesla Norwalk (Wonderful experience!). DO NOT GO TO LA CITY.

We recently purchased a 2017 Audi from Hawthorne Motor Express and had a great experience from…read morestart to finish. The customer service was excellent, and everyone was friendly, professional, and easy to work with. As a family-run business, they made us feel comfortable throughout the entire process and never pressured us into making a decision. They took the time to work with our financial needs and helped make the purchase fit our budget. What really stood out was their commitment to customer satisfaction. They repaired a tire that needed attention and even ordered a replacement tow cover for the front bumper after the sale. It's clear they care about their customers and stand behind the vehicles they sell. If you're looking for an honest dealership with great service and a no-pressure atmosphere, I highly recommend Hawthorne Motor Express.

If your looking for a first car or adding another car to drive around in, you should give Hawthorne…read moreMotors Express a visit. They are always selling some of the best and dependable vehicles in the South Bay and if quality and affordability are important to you I highly recommend this family run business. For sure worth a visit.