Even though we ended up not buying a car there (we decided to purchase a new car), we appreciated the no pressure and honest approach offered by their sales representative. I'm so used to having a "manager" come out with high pressure "got to buy it now before someone else gets." Not the case here. We were actually ready to buy but their appraiser for our used vehicle wasn't available. So they held the vehicle for 4 days, nothing to sign and no obligation. This was a big plus for me. Nothing negative about the experience. Had our vehicle been appraised we almost certainly would have driven away with the car we chose. Given our experience there I recommend this business. read more

CarMax - Sales area - Used Car Dealers Near Me - Inglewood, California

We had a good experience with John. Very kind, thorough and helpful. A++ We sold our 2012 Honda Accord. read more

CarMax completely changed how I think about selling a car. Like most people, I always thought of CarMax as just a place to buy or trade in used cars. What I didn't fully understand was how simple and transparent their appraisal process is. You can get an offer that's valid for seven days, and the whole thing is incredibly straightforward. After receiving a lowball trade-in offer from a dealer, we booked an appointment at CarMax so we'd have a real number in hand before heading to another dealership. When we arrived, Laura greeted us warmly, explained the process in minutes, and told us the appraisal would take about 30 minutes and that we could wait inside or browse the lot. We chose to walk the lot, and honestly, it was fun seeing such a wide range of cars all in one place. I also appreciated that every car has a posted price. No negotiating. The price is the price. About 30 minutes later, Laura walked us through their findings and presented the offer. It was exactly what I had hoped for--25 percent higher than the first dealer's offer. We took that appraisal to the next dealership. When trade-in discussions started, they offered more than the first dealer, but they still couldn't match CarMax. We left with our new car and kept the old one. The next day, we went to a CarMax location closer to home and sold the car. The process took about 30 minutes, and we walked out with a check in hand. I genuinely didn't realize selling a used car could be this painless. Will we be back? Absolutely. read more

I recommend having an appointment otherwise you'll be there forever. Luckily we had an appointment to sell our car and the wait time was still long because of the initial check in and car inspection. The process was smooth. The people who supported us were great and the initial quote we were given online before our appointment was given to us when we sold them our car. read more

I've had my car for about a month now and wanted to leave a well-deserved review for Mr. Afshin at CarMax. From start to finish, he was professional, patient, and very helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made the experience smooth and stress-free. I never felt rushed or pressured, which I really appreciated, and he made sure I was comfortable and confident with my purchase. Overall, it was a great experience, and I'm very happy with my car. I would definitely recommend Mr. Afshin to anyone looking to buy a vehicle at CarMax. read more

CarMax - Used Car Dealers Near Me - Inglewood, California

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TJ is a LAIR and a sleazy sales manager . I am writing to formally express my concern regarding a recent vehicle purchase I made at CarMax. Prior to completing the purchase on Friday, I identified obvious cosmetic damage on the vehicle and specifically requested that the issue be addressed before I finalized payment. I also asked if I could delay the purchase until the repairs were completed. I was informed that this was not possible, and that the vehicle could not be guaranteed to be held, as it might be sold to another customer. Based on this, I was advised to proceed with the purchase and return on Monday so the service department could review and resolve the issue, since it was closed over the weekend. However, when I called Monday morning, I was told that I did not have an appointment and would need to wait until the following Monday--the final day of my 10-day return period. This timeline was not acceptable, as it did not give me a fair opportunity to evaluate the vehicle after repairs. Additionally, I find it concerning that the vehicle was transferred from another CarMax location and, to my understanding, should have undergone an inspection upon arrival. Either the cosmetic damage was overlooked during inspection or it was knowingly left unaddressed prior to sale. In either case, I should not have been placed in a position where I felt pressured to purchase a vehicle with known defects. Although I was later offered the option to have the vehicle repaired, I was also informed that the 10-day return policy would not be extended. This creates an unreasonable situation, as I would not have adequate time to assess the vehicle after repairs are completed. Given these circumstances, I do not feel confident proceeding with this purchase and intend to return the vehicle. I believe this situation reflects a lack of transparency and flexibility that has significantly impacted my experience. read more

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I've always been a skeptical person, especially when it comes to doing business. In the past, I purchased all my vehicles with cash to avoid the pressure and tactics often used by dealerships. However, the Replace Your Ride program required that I buy from a participating dealer--leaving me no choice but to explore that route. Before trying CarMax, I visited a Toyota dealership where I felt like just another number. I wasn't treated with warmth or sincerity--instead, I felt like a walking dollar sign. That experience left me feeling anxious and hesitant about moving forward with a purchase. Fortunately, a friend of mine who also went through the Replace Your Ride program recommended CarMax. He had a great experience buying his vehicle there and explained the process to me. His confidence encouraged me to do some research, and I found that CarMax is widely recognized for its transparency. That gave me hope. I had a vehicle shipped to the CarMax LAX location, and without even making an appointment, I walked in to check it out. That's when I met Canaan. From the moment we spoke, Canaan was friendly, professional, and genuinely interested in helping me. He patiently answered all my questions and offered practical advice. His knowledge of the Replace Your Ride program made the entire process significantly smoother and more manageable. In my heart, I felt that purchasing from CarMax was the right decision for my family and me. Although it took about a month and a half for everything to be finalized through the program, Canaan kept me in the loop every step of the way. He stayed in contact with my case manager and advocated for my application throughout the process. When everything was finally approved, Canaan called me to wrap things up over the phone before I came in for an express pickup. When my family and I arrived, all the paperwork was ready, and to our delight, there was a beautiful yellow CarMax bow on our new vehicle. Canaan even took the time to capture the moment with photos of my family and me--something I'll always treasure. He offered some final tips and information about the vehicle and reassured me that I'd made the best possible decision. I can say wholeheartedly that this experience was seamless and, most importantly, stress-free--something I never thought I'd say about buying a car. Thank you, Canaan, for being the face of CarMax and for making such a meaningful impact on this journey. read more

CarMax - Used Car Dealers Near Me - Inglewood, California

Such an easy experience. In, out, w a sold car in less than an hour ! This was also my first time using CarMax. Would def recommend.

Overall, I thought the staff was friendly here and the offer they gave me for my vehicle I thought was more or less fair, but my biggest complaint was the wait time. I had a mid afternoon appointment with paperwork previously done online, and once I got into the office, I checked in and was told it would be a 5-10 min wait until an agent could see me. I waited in that waiting room for 2 hours! I checked in again to see what was taking so long and was met with, "it shouldn't be too much longer, just have a seat and an agent will come and get you." It took 2 and half hours total from my appointment time before an agent spoke with me to complete a 5 minute transaction. I don't know what the deal was, but the wait was beyond frustrating and it seemed like most of the employees had no idea what was going on. Would only recommend if you're fine waiting around half the day to do something that should hardly take any time at all. Like the DMV just slightly more pleasant. read more

Can not get help during lunch time ! One rude person answering . If there's an urgent Call for help read more

Extremely easy to sell my car there. They were really accurate with pricing, honest, and very helpful. I'd come back (granted I don't have more cars to sell). read more

Most frustrating place to sell a car. The whole ordeal took about 3 hours. Staff is poorly trained and apathetic. They don't communicate with each other. Feels like nobody is in charge. The experience made me miss regular car dealerships, which is I didn't think was possible read more

My e periwnce was AWESOME!!!! They had my car ready to test drive, when I got back did my paperwork, and was in my way. EXCELLENT SERVICE!!!! Thank you, Mayra for everything. read more

CarMax - My new baby, fully loaded. - Used Car Dealers Near Me - Inglewood, California

CARMAX is a scam company. I The CARMAX dealer offered me $21,400 to buy my 2018 Chrysler Pacifica which was loaded with extras and had only15,125 miles on it. It was in pristine condition. I accepted the offer. When my son and I went to their lot, the clerk could not find any record of the offer. Eventually, they recovered the offer but although my wife (who has difficulty walking) had signed the Certificate of Title and I had her Identification Card with me, said that her signature and mine had to be notarized. So we spent $100 to get both hers and my signatures notarized and we returned. We still had problems with the clerks, who never really knew what they were supposed to do, and eventually we were assigned to an employee whose function was to evaluate the vehicle and prepare an offer. He returned and he lowered the offer to $18,000. His reasons were three-fold. First, he noted that there was damage to the passenger front door. (My son and I both examined the door and found no sign of any damage.) Second, he said the mileage on the Odometer was less than the mileage stated on the Certificate of Title and that was why there was such a large reduction in the offer. That could easily be explained since the original Certificate of Title was destroyed when our house was destroyed in the Palisades fire a year earlier. When I went to DMV to obtain a replacement, My son had driven me there and I didn't have the Chrysler with me. The DMV employee let me guess the mileage, but I was about 1,500 miles in excess. The CarMax evaluator told me that the only way I could correct this was to drive the car to New York and back (which was incorrect.) Then he said he could not complete the sale because the car was in Planned Non-Operation status. instead of paying to re-register the car because I was selling it, I had put it in PNO. He said I needed to re-register the car, and he extended the offer for a week to give me time to do this, even though he said that it may not be enough time. When I went to DMV to re-register the car, I was told I had to get a Smog Check first and that it might take several weeks for me to receive new registration. This all sounded fishy to me so I went to a DMV Supervisor. He told me that all I had to do was prepare a Declaration on a DMV form stating why the mileage on the speedometer differed with the mileage shown on the Certificate of Title and that would suffice to correct that problem. Secondly, he told me that to sell the car to a dealer, I did not need to re-register the car nor obtain a smog check. He said that it is normal for dealers to buy cars that are in a PNO status. I then called CarMax and asked to speak to the person who evaluated my car. I was told by the clerk I had to come to the dealership to do so. To do so, I must obtain a One-way Permit at DMV and then spend hours at travelling to CarMax without knowing whether or not. Then I called and requested to speak to the Manager. I then was told that I would be placed on Hold until the Manager could speak to me. I was on hold for over two hours when I realized that CARMAX was going let me talk to the Manager. The only conclusion is that the original offer was a sham designed to get me to go to CARMAX and then CARMAX would find ways to wear me out so that I would sell the car at considerably less tha the original offer, which was in the ball park of the sale value of the car. read more

Title: MaxCare Plan Failed Me - No Help from CarMax I purchased my Volvo XC90 from CarMax Inglewood and paid for the MaxCare extended warranty. When I submitted a repair claim for EVAP issues and a brake failure -- all tied to previously covered work -- I was denied due to "engine sludge." Even though I provided proof of maintenance and prior covered repairs, CarMax refused to assist further. Their "Executive Relations" team acknowledged my situation but offered no solution and never followed up on the option to pay out of pocket. It feels like the MaxCare plan is designed to avoid responsibility once real issues arise. As a veteran and small business owner, I expected more support and accountability from CarMax. Very disappointing experience. read more

Walked in the front door and was met by Canaan at the front desk. Told him I was there to buy a car. And that's what I did. We walked over and got seated and gave him the parameters I was looking for. And after we found a few; eliminated a bunch - we took a walk on the lot to see the cars up close and personal. Got me my first grown up car. No pressure. Just expert knowledge, professional and real. I ended up choosing an Acura which by some stroke of luck, Canaan was very well versed on the brand. So, not only did I get what I wanted, I received an in depth tutorial on the bells and whistles before I drove off the lot. There was zero sales tactics. It was like he was a friend out at the dealer with me going over car facts and opinions to help me choose my next ride. In and out. No hassle. No haggle. Got what I wanted. If only all sales transactions were this smooth and easy. read more

CarMax - My first grown up car - go see Canaan. He's the man! - Used Car Dealers Near Me - Inglewood, California

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I went to the Inglewood location for information on how to sell my car. The gentlemen in the service area were friendly and directed me across the street to the business office. The woman I spoke to there (she didn't tell me her name -- a short woman with dark hair and blue glitter eye shadow) had a hard time explaining what I needed to do to sell the car. When I asked questions to get clarification, she simply repeated what she already had said. I was polite and patient, but she seemed eager to get rid of me as soon as possible. When I asked for a copy of the paperwork I would need to sell the car she refused to give it to me--I have no idea why. You need to hire someone who is articulate, informed, and respectful in your front office. I do not recommend this location unless you can steer clear of the business office. read more

My experience selling my car here was actually phenomenal. After previously getting bids from other buyers, I walked in to Carmax for an appraisal. They made me an appointment, quickly assessed the vehicle and made an offer. I accepted, we did some speed work, and received a check for my car. In and out in less than 2 hrs. And they were so kind, helpful, straight forward and capable throughout the process. Night and day from the dealership. Special thanks to Cristopher and Jason for ushering a great experience that I was otherwise dreading. They even gave booked me a Lyft home. Thanks again for a surprisingly great experience. read more

I'm not sure because I only went to check out vehicles and they had a plethora of them and of very nice expensive types of all brands and sizes. I also got a vehicle quote and of course just like dealerships They will extremely lowball you with the worst possible price you can imagine. So I didn't use their services, but the people were very nice and the representative that helped me was extremely professional and extremely nice. read more

CarMax 0:15 View all CarMax 4.2 (2.4K) $$ Used car dealer in Inglewood, CaliforniaOpen Overview Vehicles Reviews Photos By owner About Google review summary 5 4 3 2 1 4.2 (2,447) Reviews All LAX86 check65 haggling38 appraisal37 +6 Sort by Most relevant Newest Highest Lowest Monique S 1 review If I could give carmax inglewood negative stars I would! Only 2 weeks after purchasing a car from them my car shut down on the freeway. Had it towed to carmax only for them to give me car back 2 weeks later and error messages come up on the ... More Troy C. Lucas Local Guide·11 reviews·4 photos Edited a month ago The only part of this experience that I enjoyed was the pre-approval even though that was drug out as well, the customer service in person and the service department team. Chris you are great!!! ... More Day two of ownership Week two On hold today 3 Mauro Aparicio 3 reviews·3 photos 7 months ago It was a great experience visiting CarMax! I initially went in just to browse, knowing I was interested in getting a Tesla, and you guys had a few in stock. Jeffrey, I believe, was the one who helped me out. I had my mom with me, and since ... More Photo 1 in review by Mauro Aparicio 3 Bill Ziemniak Local Guide·129 reviews·109 photos a year ago I am very satisfied with my recent experiences and purchase from Carmax. Purchased a 2013 Rx350 and the vehicle had to be shipped. The shipping process was timely and I was well informed of when the vehicle arrived and was ready to view. ... More Photo 1 in review by Bill Ziemniak Photo 2 in review by Bill Ziemniak Photo 3 in review by Bill Ziemniak Photo 4 in review by Bill Ziemniak 1 Monique S 1 review 2 minutes ago New If I could give carmax inglewood negative stars I would! Only 2 weeks after purchasing a car from them my car shut down on the freeway. Had it towed to carmax only for them to give me car back 2 weeks later and error messages come up on the dashboard. Take it back to carmax again! Only for them to sit with my car for over a month and claim the issue was fixed. 3 days after getting my car back that they claimed they fixed, my car won't even shift to park! Same issue as before that was never fixed. Of course I call the service department and crash out because why are they playing with me like this? Do they help? Absolutely not! Instead they tell me to contact aamco directly and the rep tells me they can't help me. I requested in email, writing, and verbally to be given copies of diagnostics, service orders, and service repairs and still i get nothing. Just a bunch of lies from the manager Bernard and the rep Jonathan. This is the absolute worst place to purchase a car today. They buy faulty cars and resell them with hopes that whatever quick fix they did will extend through the warranty period. They are only out for profit and have no morals when it comes to business. Run as fast as you can away from this place! read more

Avoid this place at all costs. CarMax LAX tried to sell me a defective car with broken trunk and seat controls. Repairs were extremely slow, and they lied again and again, saying it would be done "in a day or two." After more than 10 days, nothing was fixed. They even told me the repair was finished and asked me to come pick it up. But when I arrived, the car was still not fixed, and they pushed me to buy it first and then get it repaired under the CarMax warranty. I wasted half a day because of their dishonesty. During the inspection and repair delay, they also tried to use my rental car costs as leverage--repeatedly pushing me to purchase first by promising they would provide another rental while the repairs were done. This was nothing more than a strategy to unload a faulty car onto me. CarMax LAX will give you the worst buying experience. Don't make the same mistake I did. read more

I had ordered a used Mercedes from Carmax. It was a loaded 2023 C300 Coupe with only 23,000 miles. At $40,000 it seemed underpriced by about $5,000. The people on the phone were excellent, and I would rate them all a 5. The communication process leading up to the delivery was a 5. Updates on delivery were a 5. But then I went to Inglewood to pick up the car with my daughter.... I was met by a salesman who walked us to the car. This guy knew nothing about cars in general, and even less about my car. For example, even though the car was silver, the mirrors were black. I asked if that was original? His answer was "I don't know." Indeed, that was his answer to pretty much every question. I got in the car, and it smelled funky. My daughter and I guessed it had been smoked in, and somebody liberally applied some funky scent to cover it up. I asked the salesperson if the car had been smoked in. He answered, "I don't know." We asked if there were books and records. He answered, "I don't know", but he would check. We went inside. He checked the system and there were no reords. The salesperson's explanation was, "Maybe they serviced it at Jiffy Lube or someplace like that." (I am not making this up.) At that point, we thanked him and left. The next day, I bought a CPO MBZ from a dealer. It turns out that the black mirrors on the CarMax car were part of what is called a "night package." I asked about 5 other questions, and could not stump this guy. The car had the night package and the AMG Line options. He walked me around the car and showed me every single thing (and there were about 15 things) on the vehicle that I got with those packages, from a different steering wheel, to different brake and gas pedals. The MBZ dealer had books and records showing every single service. (The car had 14,000 miles, but had been serviced 3 times in three years.) The Carfax report indicated that the vehicle had one minor accident. The salesperson knew what happened was and showed it to me. (Minor impact which damaged the license plate.) Long story short. If you are buying high end cars, avoid CarMax and get a CPO. read more

I came up there and told them I do uber. I got my car towed in order to get it appraised for a trade in and paid out of pocket. Once I did that and wasted hours of time getting all documents signed. They lied and said they were shipping my car to Inglewood then informed me that I couldn't do uber with their car. They are unprofessional and a waste of time read more

Horrible service, no compassion. Treated us terribly. Do NOT recommend. They mislead you with a great offer, but then once you're there they offer you a much lower offer. read more

Highly recommend if you want to sell fast and avoid private selling. Appraisal took 30 minutes and sold the car the next day for the same online offer I got. Also want to give a shoutout to Jason for staying past the their closing time to finalize the sale. Quick and great selling experience. No complaints at all. read more

If they tell you or advertise that there are new tires, it is a lie. They only give you state approved tire thread which is 4/32. These are not new tires. Had my car for 6 months and all the tires were completely bald. Make sure to do a through inspection and if you don't know nothing take someone with you. read more

CarMax - Used Car Dealers Near Me - Inglewood, California

Carmax gives you terrible lowball offers for your car. You're better off selling it private party, Driveway or Carvana. These lowball offers at Carmax are so bad that you'd be tempted to damage property here at this location. Please don't do that. read more

I ended up getting a car from the Buena Park location and also had a great experience at the Burbank location. This review is specifically for LAX - the people here did not care, nor pretend to care. I reserved a car to test drive and it took a while...the car was dead and they had to jump it. I asked to see something similar and the man had no idea where to start. It was honestly incredibly awkward bc I was looking for ANY information at the time. Luckily Burbank had GREAT customer service and Buena Park had the car I wanted. Avoid LAX if you're able to. read more

Although i didn't want to come in person because i attempted to schedule a drop off that had some issues overall i had a good experience. My issues: We originally spoke with the team regarding my trade in value of my vehicle. The issue was my new car was shipped from out of state so during the time it took my appraiser expired. the time expired leading to them voided my trade in value and the new evaluation decreased the value by 1400 because the appraisal wasn't verified (even thought i wasn't instructed to finalize the appraisal. The management wouldn't budge and i was informed of this. Secondly we attempted to clarify my new payment and when i informed them i can pay the gap of the 1400 to have the same loan the system was down (online) and somehow we couldn't get my payment to the previous payment. Next they made a mistake regarding my address and it did have to re run my credit to have my address filed correct on the application. Which doesn't make sense. Positive: My sales associate named Cannan Peterson has been absolutely amazing. He has made everything effortless and smooth. He fixed all my issues and and coordinated this painful experience. Without him I'm not sure i would have had anything positive to say. read more

The process was great. I had Mayra as my sales representative and she did a great job showing me the vehicles I was interested in. I ultimately chose the one for me. Paperwork and payment was smooth, I also traded in my car and that was super smooth as well. I was in and out within 2 hours. I'm glad I went to this location and got the sales rep I got. Super happy!!! read more

CarMax - Used Car Dealers Near Me - Inglewood, California

We were helped by Patrick and he called us over. We mentioned we wanted to see one car only and I guess that was an issue. The minute he sat at his desk to pull the information his entire attitude and demeanor's toward my wife and I had changed. He barely spoke to us. We figured we can ask our questions after. We walked outside to the car He unlocked the vehicle and we opened the doors. The car looked great but it was incredibly hot. I wanted to turn on the car and see its features and test out the AC of course but Patrick locked the keys back in the box and walked away. Clearly he did not want us there. Since I could not explore the car I thought I would just ask him the questions I had. I could not find him and waited around the car for ten minutes to see if he would come back. He did not but I did spot him on the complete opposite side of the lot and watched as he walked toward the building. we decided to walk back in figuring we would meet him at his desk. He ended up going through an entirely different entrance. He was not inside left us alone feeling like idiots. We left. I was infuriated, I have never been treated with this much disrespect by anyone in my entire life. Was interested in a car they had but rather purchase it somewhere else then ever come back. read more

We had a wonderful experience with Laura! She was kind, compassionate and patient. We have sold to Carmax before but this was an emotional sale. It was time to part with a car we inherited from a loved one. We were asked throughout the process if we were sure we were ready to proceed with the transaction, which was very considerate. We were ready to sell and received a fair price and quick service. read more

just now new bizarre nightmare. do not do business with carmax. avoid at all costs. you will regret losing relentless amounts of money and hiring attorneys to get basic communication from carmax after they know you are a guaranteed monthly payment. do not fall for their false first impressions. i am a customer since december 2020 (38 months). i have paid in excess $650/month on both vehicles i have financed. without any explanation -- carmax has decided to "refuse to do business" with me when i am attempting to sell / trade / purchase any vehicle. i am locked into their terms. i am given no reason at all for "carmax's right of refusal to do business" verbatim rhetoric spewed by every single person i attempt to speak to regarding this. no "business" yet still demand, remind, and accept precisely $750.00/month from my bank account. read more

I called to get some assistance in service and I ask to speak with a supervisor and Roberto which whom I spoke with REFUSED repeatedly to allow me to speak with someone else. I asked why he said cause you cant. I just helped you. that was rude and unprofessional. If I feel like I need further assistance and I'm not getting that from him, he should have allowed me to speak with someone else if I am a paying customer. SMH very disappointed in who yall hired. read more

I went to CarMax this week to sell my car and had a good experience. I got my quote online and was happy it stayed the same once I got there without them knocking anything off. The entire process was seamless once it got going. I called and asked if I needed an appointment but they told me no since it was slow. Once I checked in at the store, I ended up waiting 40 minutes. Not sure if that was because I didn't have an appointment or they were taking time to inspect the car. Once it was time for paperwork, it was seriously so easy. I love CarMax, it's always so easy. I also bought a car many years ago from them (at a different location) and that was smooth as silk, too. It probably took about 10 minutes and then they cut me a check. Bing, bang, boom - great experience! read more

I did not have high hopes when I walked into CarMax but I was very pleasantly surprised. Even though my car was in great shape, I assumed they would try to lowball me, and go lower than the quote they gave online. They didn't. It's such a breath of fresh air when you feel like you are treated well and the process of efficient. Also, I had a great experience with the sales rep, Mayra! read more

Just bought a 2022 Toyota Prius. Carmax has a reputation for charging a little more than most dealers, but I got this car at a pretty good deal. Buying from Carmax is a much better experience than working with dealerships and you can feel safe knowing your car was inspected, they provide a 90-day warranty, and much better customer service. They aren't going to screw you or scam you. I worked with a salesperson named Antonio and he was friendly and communicated well. I would recommend anyone looking to buy from this location to work with Antonio. Great car, good price, and overall a good experience. read more

Canaan, was more than amazing. He made sure that everything went great. It was the most easy process and experience I have ever had.

Best experience EVER! The car we had reserved was lined up and ready to test drive when we arrived. The whole process took 2hrs and 20mins start to finish (including the test drive!). PJ you are a rockstar!! CarMax really is the only way to buy a car :) read more

I love Carmax for their consistent good price and high quality cars. But the wait here is just no words. If they say 10-15 minutes, expect to wait half an hour. 30-35 minutes translates to an hour and half. It's like they strive to reach the most time you can wait here for a prize. read more