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    CarMax

    2.9 (708 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Reviews With Photos

    Buzi Q.

    I've had my car for about a month now and wanted to leave a well-deserved review for Mr. Afshin at CarMax. From start to finish, he was professional, patient, and very helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made the experience smooth and stress-free. I never felt rushed or pressured, which I really appreciated, and he made sure I was comfortable and confident with my purchase. Overall, it was a great experience, and I'm very happy with my car. I would definitely recommend Mr. Afshin to anyone looking to buy a vehicle at CarMax.

    Paid cash.

    TJ is a LAIR and a sleazy sales manager . I am writing to formally express my concern regarding a recent vehicle purchase I made at CarMax. Prior to completing the purchase on Friday, I identified obvious cosmetic damage on the vehicle and specifically requested that the issue be addressed before I finalized payment. I also asked if I could delay the purchase until the repairs were completed. I was informed that this was not possible, and that the vehicle could not be guaranteed to be held, as it might be sold to another customer. Based on this, I was advised to proceed with the purchase and return on Monday so the service department could review and resolve the issue, since it was closed over the weekend. However, when I called Monday morning, I was told that I did not have an appointment and would need to wait until the following Monday--the final day of my 10-day return period. This timeline was not acceptable, as it did not give me a fair opportunity to evaluate the vehicle after repairs. Additionally, I find it concerning that the vehicle was transferred from another CarMax location and, to my understanding, should have undergone an inspection upon arrival. Either the cosmetic damage was overlooked during inspection or it was knowingly left unaddressed prior to sale. In either case, I should not have been placed in a position where I felt pressured to purchase a vehicle with known defects. Although I was later offered the option to have the vehicle repaired, I was also informed that the 10-day return policy would not be extended. This creates an unreasonable situation, as I would not have adequate time to assess the vehicle after repairs are completed. Given these circumstances, I do not feel confident proceeding with this purchase and intend to return the vehicle. I believe this situation reflects a lack of transparency and flexibility that has significantly impacted my experience.

    Eder G.

    I've always been a skeptical person, especially when it comes to doing business. In the past, I purchased all my vehicles with cash to avoid the pressure and tactics often used by dealerships. However, the Replace Your Ride program required that I buy from a participating dealer--leaving me no choice but to explore that route. Before trying CarMax, I visited a Toyota dealership where I felt like just another number. I wasn't treated with warmth or sincerity--instead, I felt like a walking dollar sign. That experience left me feeling anxious and hesitant about moving forward with a purchase. Fortunately, a friend of mine who also went through the Replace Your Ride program recommended CarMax. He had a great experience buying his vehicle there and explained the process to me. His confidence encouraged me to do some research, and I found that CarMax is widely recognized for its transparency. That gave me hope. I had a vehicle shipped to the CarMax LAX location, and without even making an appointment, I walked in to check it out. That's when I met Canaan. From the moment we spoke, Canaan was friendly, professional, and genuinely interested in helping me. He patiently answered all my questions and offered practical advice. His knowledge of the Replace Your Ride program made the entire process significantly smoother and more manageable. In my heart, I felt that purchasing from CarMax was the right decision for my family and me. Although it took about a month and a half for everything to be finalized through the program, Canaan kept me in the loop every step of the way. He stayed in contact with my case manager and advocated for my application throughout the process. When everything was finally approved, Canaan called me to wrap things up over the phone before I came in for an express pickup. When my family and I arrived, all the paperwork was ready, and to our delight, there was a beautiful yellow CarMax bow on our new vehicle. Canaan even took the time to capture the moment with photos of my family and me--something I'll always treasure. He offered some final tips and information about the vehicle and reassured me that I'd made the best possible decision. I can say wholeheartedly that this experience was seamless and, most importantly, stress-free--something I never thought I'd say about buying a car. Thank you, Canaan, for being the face of CarMax and for making such a meaningful impact on this journey.

    My new baby, fully loaded.
    Toni P.

    My e periwnce was AWESOME!!!! They had my car ready to test drive, when I got back did my paperwork, and was in my way. EXCELLENT SERVICE!!!! Thank you, Mayra for everything.

    My first grown up car - go see Canaan. He's the man!

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    3 months ago

    Such an easy experience. In, out, w a sold car in less than an hour ! This was also my first time using CarMax. Would def recommend.

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    1 year ago

    Canaan, was more than amazing. He made sure that everything went great. It was the most easy process and experience I have ever had.

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    Page 1 of 18

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    Ask the Community - CarMax

    Can I do a walk in for an oil change?

    That I'm not sure about that, but I normal go to Jiffy Lube because I can get discounts from Groupon which is an online app. You can also us Walmart which does require an appointment be the prices are great.

    Don’t See Your Question? Ask Away!

    Review Highlights - CarMax

    I have heard so many horror stories about car buying and I was hoping not to have a negative experience.

    Mentioned in 29 reviews

    Read more highlights

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    Bid Lane

    Bid Lane

    (263 reviews)

    Great service and will always give you the best price!…read more I had a quote from Lexus for my 2016 CT200H for $13,316 and Bidlane was able to outbid for $13,700. Big shout out to Christian for working overtime to make sure I could sell same day even though we were a bit past closing. Highly recommend taking your car to Bidlane.

    Unresolved Payment Issue with Bidlane. I recently sold my 2020 Honda Civic Sport to Bidlane on…read moreSeptember 2, 2023 at there LAX- Inglewood location and I've been facing significant issues since then. Unfortunately, as of today, September 14, 2023, payment had not been issued for the sale, and my attempts to communicate with Bidlane have been futile. There is no answer when calling and I've emailed multiple times. I received 1 text communication on 9/6/23 from Nicole from the "Bidlane car Buying Center" with a tracking number that reflects no check has been received. This experience has been incredibly frustrating and disappointing. When I initially decided to sell my car through Bidlane, I expected a smooth and straightforward transaction. However, the fact that they have not issued payment for the vehicle two weeks after the sale is deeply concerning. I've made multiple attempts to contact Bidlane to inquire about the status of the payment, but I have not received any response or clarification regarding the delay. A check was supposed to be issued but that takes long and via email requested to electronic payment to Honda Finance Exchange Inc. This lack of communication and transparency has left me feeling unsupported and uncertain about the situation. I would have appreciated a more professional and proactive approach from Bidlane in resolving this matter. It's essential for businesses to uphold their commitments and maintain open lines of communication with their customers. I hope that Bidlane can address this issue promptly and provide the payment that is rightfully owed. This experience has left me with a negative impression, and after reviewing the Yelp and google negative reviews you can see the same issue continuously happens at the pay out phase. In will be updating this review as the stirring continues to develop. UPDATE: 9/14/23 10:15am Called over 10 times and was transferred to full voicemail boxes of; Stephanie, Lauren, Nicole or kept getting automatically transferred and hanged up without speaking to anyone. The 2 times I was able to speak to a human was Veronica and Lorena. Lorena claimed I was already called yesterday (9/13/23) by "management" she didn't want to give me a name, stating they have helped me but that was not true because no one called me and claimed its only been 9 business days but the car was sold and handed off with keys on 9/2/2023 (today is 9/14/23). UPDATE: 9/14/23 11:03am Was told by "Nicole" via text the check was sent and handed off by her personally and that USPS misplaced or lost it. However, I was able to verify that they never submitted the check to USPS per the tracking number they provided. I texted back showing her screenshots of me verifying USPS never got anything but pre-shipment info on 9/7/23. UPDATE: 9/14/23 11:43am Got a text response from Nicole, re-stating the check was handed personally be her self and the check was misplaced or lost on USPS end. Claimed that she will open a claim or re-issue a new check. She said she will follow up by the end of day today 9/14/23. UPDATE: 9/14/23 12:53pm I called USPS my self. Verified that only a electronic notice was sent to USPS on 9/7/23 and nothing was dropped off. At 1:06pm I sent a text to Nicole informing her of my findings and sent a screenshot to back up my findings that USPS has never taken possession of the alleged Check that was claimed to be dropped off personally. UPDATE 9/19/23 Its Tuesday, haven't gotten a call back from "Nicole" who said she was going to contact me yesterday Monday with an update they they check was going to be re-issued.

    Trade-In Solutions - Trusted car buyers, in the West Los Angeles area, since 2017.

    Trade-In Solutions

    (499 reviews)

    Sawtelle

    I found them by accident on Auto Trader and honestly had no expectations. Called on a Wednesday,…read moreand Jess picked up -- a real person, no machine, no hold music. She was warm, helpful, and never once tried to push me toward anything. I told her I wanted to come in Friday and asked if they could hold the car. She said yes, no deposit required. That alone told me a lot about how these people operate. When I got there, the boss was around too -- relaxed, straightforward, no pressure. The young guy who took me on the test drive was great -- you can tell he genuinely loves what he does. That kind of enthusiasm is rare, and it made the whole experience easy. And at the front desk, I was greeted by a young lady whose name -- I promise I am not making this up -- is Jennifer Lopez. Lol. I bought a 2021 Tesla Model Y. When I got home and ran the numbers myself, I was off from their figures by three dollars. Three. No hidden fees, no surprise add-ons -- just taxes and DMV, exactly as discussed. They also buy and sell used vehicles, electric cars especially, so whether you're buying or selling it's worth giving them a call. Couldn't be happier with the experience. Would absolutely go back and would recommend them to anyone tired of the usual dealership runaround. Thank you to Jess, to the boss, to the test drive guy, and to Jennifer Lopez -- you're all great. Antonio

    I have sold several of my cars to Trade In Solutions in the past few years. Abe, the owner is an…read morefair, honest guy and usually gives me the better trade in price than Carmax. Abe and his team are excellent and efficient, and provide a stress free, easy trade in experience. Payment is also done promptly. I would recommend Abe and Trade In Solutions to everyone.

    Walden Automotive - 2015 Tesla Model S 85

    Walden Automotive

    (22 reviews)

    They sold me a faulty vehicle. On my first day off the lot, I had to bring it back for repairs…read more Unfortunately, they don't even perform correct repairs and insist that if you have a warranty, it will take care of it. I took the vehicle to Pep Boys and got an estimate of $2000 for repairs. I was very disappointed with the service and quality I received. I recommend anyone considering buying from here to do their due diligence and go to a better dealer. I have a feeling there are some shady dealings going on here. UPDATE: It has been a week, and the dealership has decided not to offer any assistance or support. The only reason I chose to purchase a vehicle from this location was because Erick is a family member, and I trusted that he would take care of us. Unfortunately, that was not the case. I now have to pay out of pocket to repair the vehicle. Erick was aware from the beginning that the vehicle had existing issues but proceeded with the sale regardless. I am extremely disappointed with the experience and would strongly advise others not to take the risk of purchasing a vehicle here. Additionally, I understand the dealership plans to relocate soon, and I will make sure to inform others so they can avoid going through a similar situation. Me vendieron un vehículo defectuoso. El primer día después de sacarlo del concesionario, tuve que llevarlo de vuelta para reparaciones. Lamentablemente, ni siquiera hacen las reparaciones correctamente y insisten en que, si tienes una garantía, eso se encargará del problema. Llevé el vehículo a Pep Boys y me dieron un presupuesto de $2000 por las reparaciones. Quedé muy decepcionado con el servicio y la calidad que recibí. Recomiendo a cualquiera que esté pensando en comprar aquí que investigue bien y acuda a un concesionario mejor. Tengo la sensación de que hay algunos manejos sospechosos en este lugar. ACTUALIZACIÓN: Ha pasado una semana y el concesionario ha decidido no ofrecer ningún tipo de ayuda ni apoyo. La única razón por la que elegí comprar un vehículo en este lugar fue porque Erick es un familiar, y confié en que nos atendería correctamente. Lamentablemente, no fue así. Ahora tengo que pagar de mi bolsillo para reparar el vehículo. Erick sabía desde el principio que el vehículo tenía problemas, pero aun así procedió con la venta. Estoy sumamente decepcionado con la experiencia y recomiendo encarecidamente que nadie corra el riesgo de comprar un vehículo en este lugar. Además, tengo entendido que el concesionario planea cambiar de ubicación pronto, y me aseguraré de informar a otros para que no pasen por una situación similar.

    They sold me a faulty car and when I called to see direction, they would not pick up their phone or…read moreanswer now I'm stuck with the payment and contacting in the attorney for dealership fraud

    CarMax - usedcardealers - Updated May 2026

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