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    webuyanycar.com

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    1 year ago

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    Young Volkswagen

    Young Volkswagen

    (79 reviews)

    Called to book an appointment for a new battery. The person on the phone told me I would get a…read moreVolkswagen battery and they are out of stock. They will order it and it will be here in a few days. We scheduled an appointment for Thursday because the parts would be in. I was told the battery price after giving them my old battery would be $304.56 and the cost for labor will be $50 because it'll only take 15 minutes to install. I will be in and out in less then an hour. When I showed up for my appointment they told me labor will be $119.99. With a dead car battery not much you can do other then just pay it because they won't jump me to leave. After 30 minutes of being here they come to tell me they don't have a Volkswagen battery in stock but they can go to ORileys and buy the battery they sell that they recommend and install it for me. Absolutely insane. I could have done that myself. The reason I didn't install the battery myself is because they specifically recommended and said I should have a Volkswagen battery and it needs to be programmed by them. To pay $50 for the install was a fair rate to pay. Not only did labor price more then double, but the time of service did the same and they expect me to pay quoted price for everything. Just be aware if going to work with them. Their communication isn't congruent amongst employees. Their time management is off and quality of service is 50/50. I'd also follow up before your appointment to make sure the parts your bringing your car in are actually there so time isn't wasted. In the end they paid for the cost of labor which I was grateful for though it doesn't add up for the amount of time lost and product I expected to purchase.

    Towed my VW in from Wyoming to have a key programmed, fill a very low tire, and a safety recall…read moreperformed. My fiancé picked up my car because I was working. Before she even got to the Wyoming State line she had a blowout from driving on the low tire they never filled. I left work and drove three hours to get her back on the road. After getting home, I realized my odometer was completely gone, no mileage. A quick google search revealed this was from the key learning procedure not being completed. The recall also wasn't done because "It wasn't on the paper". I had to again take a day off work and drive my car to Utah to have the key reprogrammed and the recall to be performed. I was told I'd be compensated two tanks of gas. I was given a $50 gas card which isn't even one full tank. They do the work and I pick up the car and drive home, this time I didn't have paperwork from them so I called Young Volkswagen and was told that the recall was not performed. The service department at Young Volkswagen is so incompetent and unprofessional, it's unbelievable that they're still in business! I now have to take yet another day off work and drive to Utah because these incompetent people can't do a simple task. I am currently working with a Volkswagen customer care advocate to make this right because the dealership is absolutely no help. Save yourself the time and headache and go to Murdoch Volkswagen or Strong Volkswagen.

    Ed Kenley Ford - Quick Lane waiting area. WiFi, coffee, water, tv, magazines. You're going to be here awhile.

    Ed Kenley Ford

    (73 reviews)

    My Experience at the Service Department. I took my truck to…read morethe service department for a factory recall on my rear axles and overall did a good job, at the same time I have a ABS fault coming on ever time I step on the brake pedal and they took a look at it and gave me my diagnostics for the repair. I chose not to get the repair done to the ABS at that time and went and picked up the truck that evening and drove home and parked it. The following weekend I went to drive and use my truck and noticed identical damage to both front fenders and called them the following Monday and made arrangement's to meet with the manager of the service department to look and discuss what may happened to my truck and he's saying the damage wasn't something they had done. He also said they take a video of the vehicles before they work on them and had proof they didn't do the damage. As of yet they haven't showed me the video and ignore my phone calls when I call them. Hopefully I can get a hold of them soon to resolve this situation. Be aware of problems if you take it to them.

    I recently purchased a truck from Ed Kenley over the phone. I worked with Mike and the process was…read moresmooth. They helped connect me with a shipping company that brought the truck out to California. The whole process was great, the paperwork was spot on, and the fees and taxes were accurate at the DMV. Overall I'm very satisfied with the experience and I would recommend them.

    webuyanycar.com - carbuyers - Updated May 2026

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