Had a slight fender bender. Being that it was on my new truck, I wanted the best repairs done, and knew Marquee had that reputation. I did get a few different quotes, and found Marquee was the highest by about $500 on a $2800 repair....but knew I wanted the best so I moved forward with it. It also took longer to get in...but again was willing to wait because I wanted the best.
When I got my truck back (was raining that day) I notice it had been detailed...they did a great job on that. When I got home I looked at a few things and found 2 issues. 1. When they replaced the headlight assembly they had over-tightened the bolt and split the plastic tab. 2. They didn't re-aim my headlight. I notified Marquee, who was more than willing to replace the headlight assembly. I wanted to think on it so I gave it a couple weeks.
I installed some tow hooks on the front about 2 weeks later, and upon climbing under the front of my truck I noticed that the nuts that held the bumper on (8 nuts) 2 of them were loose, almost ready to fall off. They hadn't been re-tightened. Understand that they could come loose, I am just not convinced based upon other issues that, that is the case here.
At this point, I had just decided that I didn't want to have to deal with taking my truck down to get the headlight assembly replaced...just not sure what else it might come back with wrong...maybe nothing.
While putting tow hooks on the front, I also noticed that the air-dam under the bumper was the original one, even though I was billed for a new one. I know that it was my original because I tore a little piece of it before the accident and that tear was still there after the repairs....a new one was not installed.
I would give probably 1 or 2 star, but because they were willing to try to make the headlamp issue right i'll give 3. I just expect that with a background, and higher price that care would be taken at a higher level than was.
I do have to note, they were easy to work with, and did a great job on the paint work. read more
