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    RAD Auto

    1.0 (1 review)
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    Utah Used Car Sales

    Utah Used Car Sales

    (35 reviews)

    Caveat: try to go buy a car on a weekday. We came in at about 3 on a Saturday afternoon and the…read moreoffice was slammed. They only seem to have 3 or 4 salespeople. We were there until after 7 p.m. and a not insubstantial chunk of that was waiting around. Their parking lot was also overstuffed with cars--not sure if they were all inventory or a combo of inventory and customers, but it was not really navigable. Had to park elsewhere and walk. That said, aside from the length of time, we had a pretty great experience with the team at Utah Used Cars. Matt was our salesman and did a great job answering questions and thoroughly explaining the process and options. Helen walked us through each piece of paperwork clearly and efficiently. Everyone was friendly and solicitous, offering water and snacks and even t-shirts. Long process but not complicated and we left with a reasonably priced car we're pleased with. Would recommend.

    DO NOT STEP FOOT NEAR THIS PLACE. I bought my first car from Matt, the vehicle had been amazingly…read moremaintained and everything looked really good. Before I even made my first payment my entire engine blew up on the side of the road. I could have easily been killed. I have to replace it all by myself at 19 years old. DO NOT TRUST THESE PEOPLE. It has been 5 months and my car is not fixed. He sent it to a shop that doesn't even work in engines. Matt isn't just a bad car salesman he's a bad person. he better watch his back karmas coming. They do not give a single fuck about their customers they need to be shut down.

    Volkswagen SouthTowne

    Volkswagen SouthTowne

    (349 reviews)

    My husband and I originally received an offer in the mail from Volkswagen SouthTowne at a time when…read morewe had already been seriously considering refinancing our 2022 Atlas. The interest rate on our used vehicle--especially one that was already a few years old--felt overwhelming, and we had been receiving multiple refinance offers that would have cut our payment nearly in half. That seemed like the practical path forward. Still, we decided to explore what Volkswagen SouthTowne might offer. We loved our Atlas, so we felt comfortable walking away if the experience didn't feel right. At worst, we would simply continue with our original plan and refinance through our credit union. From the moment we arrived, everything changed. We were immediately greeted by Mariah, whose energy was warm, genuine, and inviting. I'll admit, we came in a bit guarded and cautious, unsure of what to expect. Yet Mariah met us with patience and understanding, taking the time to truly listen--what we loved about our current vehicle, what we relied on day-to-day, and what features would enhance our lifestyle, from everyday errands to family camping trips. What stood out most was her approach. She was never pushy, never intimidating--just thoughtful and attentive. As a woman, I especially appreciated how she included me fully in the conversation. In past experiences, I've often felt overlooked or uncomfortable at dealerships, but with Mariah, I felt respected, heard, and completely at ease. We were curious about a newer Atlas, and in my mind, it was all or nothing--I wasn't interested unless it truly made sense. When we test drove the 2025 Atlas, we immediately fell in love. Still, we weren't sure if it would even be possible without additional money down. Mariah made it happen. The process itself was surprisingly smooth and efficient. In the past, we've spent hours waiting at dealerships, but this experience felt seamless. While everything was being finalized, she had us relax in a lounge area and even arranged for the vehicle to be detailed again--despite it already being spotless. What truly elevated the experience, though, was the atmosphere of the entire dealership. Every employee we encountered--sales staff, finance team, technicians--took a moment to check in, congratulate us, and share in our excitement. It created such a welcoming and positive environment, something we had never experienced before. Even after the deal was complete, Mariah continued to go above and beyond. She stayed to help us transfer all of our belongings from our old Atlas into the new one, double- and triple-checking that everything was perfect and that we felt completely confident before leaving. Her level of care didn't end with the sale--it felt genuine from start to finish. And then, when we thought the night couldn't be any more memorable, it was. After leaving the dealership, we realized my husband had misplaced his phone--possibly in our old vehicle or even on top of it. We rushed back, hoping for the best. Although Mariah had already gone home, one of the remaining team members--who appeared to be from the service or detailing department--stepped in without hesitation to help us. Despite it being the end of a long day, he went out of his way to assist, even riding with us across the lot to check our old vehicle. To our amazement, the phone was sitting right on top of the car, completely unharmed. His kindness, patience, and willingness to help--without making us feel like an inconvenience--left a lasting impression. He even took the time to ask about our new car and congratulate us before we left. That moment truly reflected the culture at Volkswagen SouthTowne. Our experience here completely changed our perception of car dealerships. What once felt stressful and intimidating now feels welcoming and even enjoyable. While we had read great reviews before visiting, seeing it firsthand made all the difference. Without hesitation, we will return in the future--and we will absolutely seek out Mariah again. She brings a rare combination of professionalism and genuine warmth that makes the entire process feel effortless. Thank you, Mariah, and thank you to the entire team at Volkswagen SouthTowne. Whatever you're doing, it's working. You've created an environment that truly stands out. If you're considering a new vehicle, I highly recommend visiting Volkswagen SouthTowne--and be sure to ask for Mariah.

    First I bought a new 2025 Atlas from this dealership. MMI screen went black several times first…read moreweek. This was while driving, very dangerous. Second, Engine light came on, took it is for service, Service department read no codes and dismissed it. Brakes squeak, Windows have air noise while driving, and talked to service and they do not care, promised to help took it in and was dismissed again, told to try another dealership, this service department is bad. I hope another dealership BUYS this place to improve service.

    CarMax

    CarMax

    (110 reviews)

    10 gold stars for the CarMax South Jordan team, with a special shout out to Hayden!…read more Three days before leaving for her sophomore year at University of Utah, my daughter's car was diagnosed with a transmission issue that would be too costly to fix. With no time to spare, we bought a Nissan from the CarMax in Meridian, Idaho. There was a known issue with the AC that was agreed to be fixed before her departure. After we walked out of the dealership, the sales person was MIA and was no help. Thankfully, Gabe in the Meridian service department connected us with Hayden. After a sweaty 5 Hour Dr. to Utah, we pulled into CarMax and were in great hands with Hayden. He provided a loaner car, called every day with a status, and was just so accountable for the issue. And it wasn't even from his dealership. Hats off to the UT service dept and to Hayden! He's the best!

    Salespeople and the folks that work at service are awesome. Salespeople do not pressure you…read morewhatsoever in terms of buying a car or not, if you find a car you want to look at, you just fill out a form and they hand you the keys for you to drive for 30 mins or so, you get to drive the vehicle wherever you want without a salesperson telling you to turn here and there. I do like that concept because it gives you a better chance of evaluating of the vehicle is for you or not. Once you're done, you go in and decide if you want the vehicle or not. We went through 3 different vehicles within a few weeks. Their 10 day satisfaction is great. We were able to switch and find the exact Audi we wanted with the features that we were looking for. Of course, the 3rd vehicle we got, had a lot of scratches. They took it back within a week and had it fixed.

    Larry H. Miller Used Car Supermarket Sandy

    Larry H. Miller Used Car Supermarket Sandy

    (191 reviews)

    I bought a BMW X! there 3 years ago. The dealership was closed dowqn recently and absorbed into…read morethe larry H Miller across the street. My car had a tire pressure light on that they said they would fix and when I had it in to fix the just reset the light. The light was on for a reason. There were multiple pieces of metal in the tire (which they said they took off and checked) I had to purchase a tire from Big O. I also had the oil change pckage and the 18 year old that did my last oil change over torqued my drain plug and bent the opening pretty bad so he put a really big after market plug in with a gasket. BMW said that the entire oil pan had to be replaced, Fortunately I went in and threw a big enough fit that they gave me a written promis that they would replace it if it ever leaked. Then I found that the rear passenger door was broken with the child lock on and the Transfer case was out. Everytime I took it back they said it was fine. The warranty that they sold me for 3k was locked to their service dept! I finally got someone to listen to me and they checked out the transfer case and said it did fail. It had metal shavings in the fluid. They used to check off that they rotated my tires and they didnt until I told them too. Then when I drove home my car started making a weird noise about a block from home. My husband checked and the lugnuts on my driver side front tire were so loose that it could have fallen off. I can see why they have been closed down. update: my oil pan is leaking now and the dealer is closed, the gentleman who promised a replacement is saying the they will honor it since it was all part of the Larry H Miller chain and he is still a district manager there. I am glad I had the manager brought into this when I was in there fuming . Still waiting to hear back where I take it for repair, another update coming.

    It was a pleasure working with Rex! We had a very specific budget that he respected and helped us…read moreget into a great car for that price! We didn't feel the pressure that you normally do at a dealership, he made sure we were well informed, and helped us to get all of our questions answered. Scott, from finance, made a normally complicated situation easy. We were really happy with our experience and we love our new van! Thank you!

    RAD Auto - carbuyers - Updated May 2026

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