My husband and I sold our car that was still partially under a loan, the process was seamless. We were able to send the pictures of our vehicle online and got an offer within minutes, the next day we were in for an appointment and left within an hour and a half with our offer, a free LYFT from CarMax and the rest of our loan paid. Very satisfied with how it went, thank you! read more

The customer service for the service department is terrible, I have called numerous times and have yet to be called back. We purchased a vehicle from Carmax back in May 2026, and have had some issue that we need fixed. Don't purchase a vehicle from them, AND ESPECIALLY DON'T PURCHASE AN EXTENDED WARRANTY!!! The shops they want you to use are trash!! I had to tell the shop what needed to be fixed, STAY AWAY FROM THIS TRASH COMPANY!!! Don't give them your hard earned money. read more

DO NOT BUY FROM CARMAX -- WARNING: Title and Registration Problems & for Fellow Military Families I purchased a 2024 Ford Explorer XLT from CarMax in JUNE in Utah. CarMax failed to properly handle the title and registration. My husband is active-duty Air Force, and we completed a PCS in August 2026. Before the move, I was told by CarMax that my plates would be shipped to our new home in August. When we arrived, the plates still had not arrived. After many calls, repeated follow-ups, and involvement from CarMax Customer Relations, I eventually learned that CarMax could not register the vehicle and offered me a branded title. In SEPTEMBER 2026, CarMax found me a substitute vehicle. I spoke with USAA and was advised that I could substitute the vehicle on my existing loan rather than taking out an entirely new loan. I provided this information to CarMax in great detail. Instead, after CarMax bought my original vehicle back, they told me they could not provide the documentation needed. As a result of this situation, I have incurred additional costs and financial consequences, including paying for additional temporary tags after the original tags expired, made a $600 car payment and paying interest on a vehicle I wasn't able to keep, having my credit impacted by multiple loan inquiries within a short period, and received a higher interest rate on the new loan. Customer Relations is aware of the situation but has not contacted me regarding my concerns. read more

10 gold stars for the CarMax South Jordan team, with a special shout out to Hayden! Three days before leaving for her sophomore year at University of Utah, my daughter's car was diagnosed with a transmission issue that would be too costly to fix. With no time to spare, we bought a Nissan from the CarMax in Meridian, Idaho. There was a known issue with the AC that was agreed to be fixed before her departure. After we walked out of the dealership, the sales person was MIA and was no help. Thankfully, Gabe in the Meridian service department connected us with Hayden. After a sweaty 5 Hour Dr. to Utah, we pulled into CarMax and were in great hands with Hayden. He provided a loaner car, called every day with a status, and was just so accountable for the issue. And it wasn't even from his dealership. Hats off to the UT service dept and to Hayden! He's the best! read more

CarMax - Car bought in Idaho but received expert service by the great team in South Jordan. - Used Car Dealers Near Me - South Jordan, Utah

We came in today to look at some cars. Got put on the waitlist for an appointment to test drive and was told it would be 45 minutes. 1 1/2 hours later we got a call saying they were ready so we head back over, there within 5 mins. We walk in and Mason at the front desk said we weren't on the list. I even showed him the phone call but he still told us we didn't have an appointment. He put us back on the list and then told us to go walk around or do whatever. We went to leave after waiting another 20 mins and he said yeah you're better off making an appointment. B**** we made two!!! Side note Jamie from Karl MaloneToyota across the street 10/10 go see him. read more

Salespeople and the folks that work at service are awesome. Salespeople do not pressure you whatsoever in terms of buying a car or not, if you find a car you want to look at, you just fill out a form and they hand you the keys for you to drive for 30 mins or so, you get to drive the vehicle wherever you want without a salesperson telling you to turn here and there. I do like that concept because it gives you a better chance of evaluating of the vehicle is for you or not. Once you're done, you go in and decide if you want the vehicle or not. We went through 3 different vehicles within a few weeks. Their 10 day satisfaction is great. We were able to switch and find the exact Audi we wanted with the features that we were looking for. Of course, the 3rd vehicle we got, had a lot of scratches. They took it back within a week and had it fixed. read more

CarMax - Used Car Dealers Near Me - South Jordan, Utah

I've never had such a phenomal first time experience selling a car this route - the process was seamless, simple, easy, and lightning FAST ‼ CarMax gave me the highest offer for my vehicle, and gave me 7 days to simmer on the offer. No haggling, no stress, no bull. In the end, they even give you a checklist to know what to bring. From the moment you arrive, to checking the vehicle , giving you the written offer, and paperwork, it was 35 minutes in and out the door - I was blown away how efficient and friendly the staff was. Yes, you do need to make an appointment online, but once you show up, check in - it was literally 35 minutes in and out. I will definitely come back to them in the future for our car needs! read more

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I came in here to get a quote on my car and ended up leaving with a new one! I was greeted by Cara who is so caring and hands on. She is awesome! She sent me over to Mason to handle the rest of my stuff and he is AMAZING! He was so helpful and funny. He made the experience so delightful for me and my family. All around such caring staff and I cannot recommend them enough. read more

We turned in our truck to Carmax, a great deal, and they were wonderful! All the people that we encountered were so nice and helpful, especially Karrisa the cute little pink haired girl, I know I'm spelling her name wrong, but that doesn't change the fact that she was darling!!! she was nice kind, and so very helpful !! Thank you, Karissa, and thanks to all the people that helped us! You guys are awesome read more

bought a car here 7 months ago 2 months in i was getting misfires replaced spark plugs fuel injector problem went away. 5 months later the problem keeped occurring but it was only on startup so took it too the dealership to get looked at it quoted me for a new head and head gasket. turns out the previous owners overheated the crap out of my car most likely by redlining it. I would not trust there so called inspections. also i noticed that the paint market they used on my paint started to go away because they didn't want to properly fix that to when i went to them they said they couldn't do anything so i wanted to do a trade in mind you i bought the car for 21k and they offered me 10k trade in value like what lol. safe to say i just got the engine replaced at a shop they said the hoses in the back looked like Swiss cheese safe to say I will never be going here again. read more

What a great car buying experience! We found a vehicle online we wanted but it was in Idaho. We contact a representative from Car Max & they said they would bring the vehicle down to the South Jordan location . They brought it down within a couple of days. We complete our application online & also completed our trade value online . We were given the amount for trade . This saved us so much time . When we went in to test drive the new vehicle they had all our information. They looked over our trade & we were in & out with our new vehicle within an hour . The sales people were so professional & helpful . They did try to sell us a service contract but when we said no they were not pushy at all . They also offer 3 days to find better financing. We are very pleased with our new vehicle . I highly recommend Car Max to purchase your new vehicle . read more

An incredible experience! Thanks to Laura Peterson and Hayden. My daughter was moving from CA to UT for college and work and needed an AWD with good gas mileage. We found the perfect car at CarMax in CA. We purchased the extended warranty since I would not be close by to assist if issues arose (since it was used). Two years later she ran into an issue. She took the car to CarMax in South Jordan and met with Laura. Laura was friendly, professional, took the time to listen, and clearly knows her cars. She got my daughter all set up for service, explained EVERY detail of the process, and never spoke down to her. The car was dropped off and that's when Hayden took over. He too was friendly and professional. He kept her informed throughout the process. He worked hard to accommodate her scheduling and facilitate her transportation. The car was thoroughly diagnosed and repaired. It was even completed ahead of schedule (thank you back shop). Thank you Laura and team for such a great customer service experience. read more

Had a great experience- arrived ahead of my scheduled appt on a busy Saturday to sell my car and was seen right away. Friendly staff quickly collected some info and then had someone inspect my car. Within about 25 minutes I had an offer which was $5K above the original online offer I was given. Then another 15 minutes of paperwork and I was handed a check. Could not have been happier with my experience, thank you! read more

My experince was pretty negative. The guy who called would as questions in a way that made it hard to know what he was asking. For example, instead of saying "Do you have a vehicle to trade in?" He asked, "What's your current situation?" I was like, "What are you talking about?!" Also, you have to have an appointment to come in and look or test drive a vehicle. They had two appointments all day, and neither fit my schedule. Honestly, I was way unimpressed. Their system made me wonder if they even wanted to sell me a car, as they made it very difficult. read more

Bad credit no problem here Down payment was not a lot put 1,300 down with two people with bad credit Downside just need require proof of you Whatever you do bring your ssn at first they didn't need it then it did after adding middle names make sure your address is all accurate and anything you need proof of Other then that great service don't blame associates at all they are just doing their job I would do it again The associates were very patient and understanding Thank you everyone that helped Warranty worth it even their 30 day trail and 90 cover But got extend warranty as well read more

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Recommend Carmax, no hassle no pressure. Great selection of cars with helpful app. I have bought two cars with them and have recommended them to family members who have been happy. read more

This is the strangest car dealership I have ever dealt with. My husband and I work full time and are very busy. Our hours to shop are very limited. I went on their website and it clearly stated that you could browse without an appointment. I was looking for a car with specific dimensions and just wanted to wander the lot to narrow down the possibilities. I left the house around 6:30 pm and decided to call Carmax to talk to a salesman. Big mistake! I told them what I was looking for and they asked if I could come the next day. That wasn't possible so they offered me an appointment at 8:30pm, 30 minutes before closing. I told them I was in the area and had planned on coming that night. I also didn't think 30 minutes was enough time to look around. Who wants to wait around for two hours to go to a dealership that says an appointment isn't required? I just wanted to wander the lot and didn't need a babysitter. I asked if I could come and they said I couldn't come until 8:30pm. I declined and will take my business to a dealership that needs business, because this one obviously doesn't! read more

A Jeep we bought in July 2022 died hard on May 8, 2025 and is still waiting parts at a Jeep dealer. No way Carmax could have known this would happen, but they volunteered to pay for a rental car for 2 weeks to help us out. This is the third car we have bought from Carmax, all a good experience. Carmax is the only place I will buy a car. read more

I had a great experience with this CarMax. Ryan got me in quicky and my problem with my car was fixed quickly. In addition, they washed my car! I was impressed by their professionalism and kindness. read more

They will not honor their warranty. They kept topping off my airconditioning unit and sending me home. They never fixed it and now they are saying it's been a year, so they won't fix it. Will, it's been a year because the coolant has to leak all the way out of the crack for me to know you never fixed it! read more

Don't waste your time here. They mislead me with interest rates and made me submit my application TWICE for TWO hard inquiries. I don't care that they consolidate later... I'm trying to buy a car now and you just fucked my credit. First app says 3.45% then it won't submit the order... so we start an app from the back end system instead and it requires another pull... well now the interest rate says 6.75. The first pull was incorporating my 5000 down of my trade in as an additional 5000 down. Well I could have stopped right then and left... but instead I was told to submit another app because they didn't even catch that. So you made me pull my credit twice just to make it higher. Wouldn't work with me on anything to compensate for this. The joke of a supervisor offered me $199 doc fee off. Talk about insulting. I will be filing with BBB, calling corporate and disputing everything since you provided misinformation to get my consent. Hope you all rot. read more

The websites and process were very easy to navigate and super efficient. All the sales associates and other customer reps were super helpful and assisted in all aspects of vehicle search and purchase. Had a vehicle shipped from another state and it was quick and seamless! Prices were competitive and buying experience refreshingly non-complicated and upfront. Highly recommend read more

We have purchased a number of vehicles from CarMax over the years. It is our "go to" when we have needed a used vehicle in good condition. The sales people are always helpful and low key. The finalization of completing the sale is always fast and easy. The warranty has never been questioned if we needed any follow up work after making the purchase. Many people will say they are more expensive and, to some degree that is true. However, with used cars, you truly do get what you pay for. Every used car we've purchased, we still drive (many years later). read more

Sold and purchased a vehicle here. Special order from another state. Excellent up to date information and smooth transaction while on-site. All the numbers were known beforehand and maintained throughout the process. Excellent experience start to finish. read more

I wanted to like this place, but for being a hassle free place, they made buying a car very frustrating. Their prices were higher than most other places. Their computer system had a lot of redundant features. I had to give them the same information three different times for three different purposes because they're computer system doesn't cross over from place to place. I loved the ability to reserve a car for a test drive from their app. They collected a ton of my information on the app and then said they needed to collect the same information in person. Ugh! It would have also been nice if they had given me a checklist or something of things I needed to bring to trade in a car, test drive, etc. I ended up spending 6 hours trying to purchase a car here. I don't know if I would go back to them. On top of all that, they put their stupid logo on my car and so now I have to drive around advertising for a dealership that I wouldn't recommend. The car saleswoman I work with was incredibly personable though. She was a delight. read more

Fast and easy! Awesome car selling experience. Would definitely come here again. Helpful, courteous and paid exactly what they offered online. read more

I'm back. I decided to purchase a car. I had been looking at a car in Vegas. I was going to pay the $99 to bring it up and look at it. However, it sold before I could do that. In the meantime a couple cars that interested me showed up in SLC. I went up. It was obvious in a couple minutes this car was exactly what I needed/wanted. I'm a happy camper. 2010 with 21,000 miles and near new condition at a fair price. read more

Bought a car last November, and sales associate made a big point of the three month limited warranty, and detailed the repairs covered under the warranty. I live in Madison County in Idaho, and had to make sure that I could still take advantage of this warranty. sales person promised that in the unlikely case a repair was necessary, I could get it repaired at the shop of my choosing, and carmax would send me a check after. As expected, when I called to make sure a repair I needed was under warranty, and to ensure carmax would pay for the repair done in Rexburg, the service department promised to send me a check as soon as I emailed them the receipt. I don't know if the service department is incompetent, or just hopeful that the customer will forget about getting their repairs paid for under warranty, but I needed to call Carmax multiple times a week- holding their hand through the process of reimbursing me. I was told getting the physical check would take around a month, as they delight in using the slowest mail method. What they forgot to tell, is that the process if getting the check TO the mail takes at least a month. Fast forward four months, service department lady is trying to tell me that they never approved one of my repairs- coincidentally after she herself approved it twice over the phone. These associates are near impossible to get a hold of, and while professional to talk to, its a huge pain to attempt to work with them. This Carmax gets my one star for their hot chocolate. Their hot chocolate was very hot. Only good part of the experience. read more

Everyone is very helpful and friendly around here! You won't find a single person in a blue shirt without a smile on their face. I was working with Shannon and she was helping me through selling my vehicle and looking for a new one or minimum a trade in. Although I didn't see anything I like at the lot in Sandy, she was helpful in looking for another outside of the state. There's obviously transfer fees which I wasn't going to pay for because there are other dealerships to visit, but there were no hard feelings and she was just extremely happy to help. To get an appraisal for your vehicle, you don't need to make an appointment but it's recommended on the weekends. It was a Friday afternoon and I had to wait about 30 minutes. They will buy your Car even if you don't buy from them which is really nice. read more

Don't sell your car here, they WILL lowball you. Took in my Jeep Wrangler (limited edition). Paint is not in great condition, clutch slips out of first 190,000 miles, but no engine codes (or any others), runs great, brand new Fuel lethal rims with winter tiers w/ a decent amount of tread, 4" lift, aftermarket suspension, and aftermarket radio/speakers. "Bruce D" (didn't introduce himself btw, I only got his name from a follow up email) submitted my application and I watched as he checked "No" on every question of my application, including the "aftermarket features" part of my application without even asking me a SINGLE question about my vehicle other than; make, model, and year. After about 30 minutes he come back and hands me a paper that offered $1000 for it and (in the waiting area, without even taking me back to his desk) asks "So you wanna sell it?" Walked right out of there. The rims/tires are worth more than that! Clowns. read more

This car buying experience exceeded expectations. I found the perfect Jeep online, but it was in Denver. I applied for financing online for that vehicle and was pre-approved- the process was so easy. Mary Anne from Carmax called me up shortly after and professionally handled all of the transfer to the SLC location. I received updates throughout. Mary was very personable, asked great questions, and shared my excitement! When I was about to sign the final paperwork, I realized i didn't have any checks with me. Nate went above and beyond and drove me to my bank. He could have stayed in the office and sold more cars, but he decided to focus on helping me until the deal was finalized. He also asked great questions and shared my enthusiasm. This is my fourth time buying from Carmax. They continue to earn my loyalty every time with their 5 star service! read more

CarMax - Used Car Dealers Near Me - South Jordan, Utah

I made an appointment but it meant literally nothing, they told me I had to wait an hour and a half like everyone else. I asked why they allow appointments to be made and the guy literally said "I'm not sure" Carvana and Vroom are much better options read more

Yoooo this place is a great place to buy a car. Special shout out to John the young gentleman who helped us out today. Although I didn't buy a car today he did a great job with greeting and customer service and I commend him for his genuine attitude and friendliness. I will definitely be coming back In the near future to purchase a vehicle and will also recommend this place to anyone wanting to buy a vehicle in a quick easy and hassle free way. Update also thank you and shout out to Ali and Heath in service for making this a great experience ! My sister ended buying a brand new car and we couldn't be happier. Thanks guys great job read more

I can't say I'm too happy with my experience here. Had both my Audi and Porsche appraised and that process was smooth and quick. We decided to take the offer for the Audi. We were told the sale process would take an hour, this was just past 5pm on a Thursday. It has been 4 hours, I'm the only one in the lobby of the business center and my car is still not squared away. Quite the lousy experience for (trying to) sell a couple of high end cars. read more

The thought of having to deal with sales people in the prospect of buying a new car literally made me nauseous, that's how much I hate shopping and dealing with sales people. Fortunately with Carmax we could do all the research online, find the car we wanted, have it shipped to our local dealership for a reasonable amount, check it out and be done & out of the dealership within four hours. To top it off, our salesman, Bobby Seim, was attentive but not pushy, friendly without fawning. If only all sales people could be as cool as him. :) BTW, this is the second car we've purchased from Carmax. We were just as satisfied with the whole process 12 years ago. read more

I can't even put into words the awesome experience and customer service I received from Phil he was great if your ever looking for a vehicle go see him thank you read more

"This is how car buying should be", without a doubt. There was no high pressured sales or anything of that nature. We simply walked in and told the gentleman what we were looking for and he showed us different cars that matched our criteria. The service was casual, yet professional. You can even ask them to check Kelly Blue Book to compare prices. We were out of there after a couple hours from start to finish. I have never had such an easy car buying experience. Highly recommend. read more

CarMax - Used Car Dealers Near Me - South Jordan, Utah

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do not sell your car to these unreasonable ripoff artists. Took my vehicle in and the offered more than half the KBB trade in value. They offered 6,000 for a vehicle they would turn around and sell for over 20K. Their website initially told me they would buy it for 10-14.4K and when I brought it in they lowballed me at 6 Ripoff!! read more

Easy quick honest fair 100% clean title cars love my new Kia Forte 2019. Super clean great on gas. Carmax was super helpful. First time car buyer and I was nervous of getting taken advantage of. Not here. 100% honest and transparent salesmen/women! read more

Rex appraised our 2005 Suburban for a very fair price, so we sold it to Carmax. There were several typos and problems with the documents, so the process was frustrating. Rusty went with us on a test drive in a nice Dodge Ram truck--he was knowledgable and friendly. Tana was competent appraising our 2006 Toyota truck. The offer was almost $1000 lower than another car dealer's and several thousand below blue book value so we didn't sell it. The employees seem to enjoy working here and working with each other. This is a clean, organized business. read more