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    Enterprise Car Sales

    4.6 (27 reviews)
    Closed • 9:00 am - 7:00 pm
    Updated 3 months ago

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    Tire oddly resting on the ground, few days after I bought it.

    Got rear ended and the other car totaled my car. That was The first week of November, I was told to check out Enterprise car sales here in Utah from the Enterprise driver that picked me up from my house so I could get into a rental car. Enterprise rental customer service is amazing, Enterprise car sales customer services was not so much. The salesman was actually great, not pushy and helpful. I was lucky to get him, my interaction with the others was not pleasant. When I bought my car (cash), a week after my accident, I waited in the parking lot to receive my car and the employee driving my car, unaware that I was watching, ran over the dip and scraped the bottom front of my car. I said something and then one of the sales man looked down and said that it was just the plastic thing and not the actual body of my car. I had a prior engagement and had to leave quickly. I did go back a few days later and talked to the person in charge of that Enterprise location and he gave me a 30 dollar gas card..... I just had bought a 2017 Elentra SE and I got a 30 dollar gas for a their employee driving my car way too fast over a dip and scraping my car...could of that be why the alignment was messed up!?!?! A few weeks into buying the car I could hear something as if something was loose but put it in the back of my mind as it was probably something I had put in my car bumping against something.... later to found out that it was the passenger car seat, behind the driver seat not locking into the clip of the frame. I emailed the salesman 13 days ago and he never replied which was surprising as he was/is really great. So I contacted the location by phone and I was told to check with Hyundai and if it covers the cost but that pretty much they couldn't do anything even after I asked if Enterprise does a thorough check of their vehicle which he said they did. Today I brought my car to Hyundai and my two front tires failed the alignment. Hyundai is checking the passenger seat and seeing if it will be covered by the warranty. In the meantime I text the salesman and then call him when the location opens. He listens to me and puts me on the phone with the person in charge (same person who gave me a 30 dollar gas card so I pretty much wouldn't talk bad about Enterprise after their employee scraping my car) and he listens and I definitely got upset as he goes ahead and tells me that he might or might not be able to take care of the seat as he will have to wait to see what Hyundai says and depending on WHEN the break happened......He also says that for the alignment there is no way on knowing why it is misaligned as I had the car for a month or two. I will admit I am stupid for not having brought the car in to them sooner as I did notice something wrong with the tires and how they sat on the ground, I even took a picture and talked to other people that were in the parking lot at the time with me. Unfortunately with having to take care of my physical and mental need, dealing with insurances, physical therapy, school, and 3 jobs after the accident I pushed it in the back of my head. What I really didn't appreciate, and I guess makes me a hypocrite cause I did call Enterprise "crooks" and of course everything went down on that one person on the phone, is that he was insinuating that I could be dishonest. Now I am not stupid, I know that businesses can't start taking everyone's word for it but does that mean I should take Enterprise's word for saying that this car had been thoroughly inspected before I bought it? Should I have not trusted to make good business with a company that claims to have good customer service and that help their client find their car? I probably shouldn't have that first day I saw their employee drive my car over that dip..... this will probably fall on deaf ears but I will never make business with enterprise ever again and will never encourage someone to make business with Enterprise. It would be nice to have a company, especially a car company that would take some responsibility and admit that maybe these things were not caught before the sell of the car and to make the customer feel like they have a voice. I did not break the back passenger seat, I did not drive over a pothole or bumped into something to make that alignment fail as the person on the phone insinuated. The only mistake I made is not open my big mouth sooner or not asking for my money back when that employee damaged my car after I had just paid for it. This writing is really therapeutic..... UPDATE: Enterprise covered the 183 dollars to repair my back seat. Thank you! Justin from Enterprise talked to me and is covering the cost for the alignment, thank you so much! Thank you for listening and having great customer service skills!

    What my little truck wanted to be when it grew up!

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    2 years ago

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    9 months ago

    Employees are nice and respectful. They'll get you in a car you want and are flexible with updating agreements

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    7 months ago

    Kaly and Simon were extremely kind and so supportive!!! I felt very comfortable in their location. Great customer service!!

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    8 months ago

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    6 years ago

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    5 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    7 years ago

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    12 years ago

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    8 years ago

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    8 years ago

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    11 years ago

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    12 years ago

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    Valerie, Thank you so much and we're glad you enjoyed it!

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    Review Highlights - Enterprise Car Sales

    “We knew we wanted to go back to this Enterprise location again after such a good experience a few years ago and we made the right choice!”

    Mentioned in 4 reviews

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