I'll be honest - we walked into the dealership prepared for battle! Whatever charismatic, manipulative, money-grabbing shenanigans they met us with, we would be prepared! My husband and I had worked through our 'good cop/bad cop routine' and were ready to get this negotiation on the road. After many past experiences negotiating car purchases and leases, we knew what was in store for us, so we were steeled and braced for the exhausting, hours-long wrestling we knew was to come. We had bottled water, we had snacks, we had books to read while the sales agents scuttled back and forth 'trying to get us the best deal.' Tony was the first to come out and greet us. We knew the car we wanted and we knew the price we needed for our trade-in. We were willing to walk away if things didn't match up. Tony was friendly and jovial - but we're no fools, we know that's all part of the act, right? Except his friendliness lasted the entire deal, it never wavered; even when we showed signs of leaving, he was still friendly and obviously wanted us to make the decision that was best for us. This brought about a slight wavering in our forcefield of cynicism. Tony had to call in the big guns to negotiate the value of our trade-in - Eli, one of the two owners. He was all smiles and charisma when we met - again, this must be part of the slick sales act, right? Except he was smiley and friendly and genuine the entire time too. We had done our homework - we knew the Kelley Blue Book value of our trade-in, and we had printouts to prove it, as well as concrete offers from two other dealerships to just straight out buy our trade-in. Eli met what we needed with the trade-in - we didn't have to fight to get a fair price. The price of the car we were buying was also fair. Where's the catch, we were both thinking. Despite Eli having a tricky VW lease to deal with with our trade-in, he willingly took on the extra work, and gave us a fair deal. It came time for the paperwork. We've both done this many times and we know that one trick of car dealerships is to get you into the habit of signing by giving you all the less-important forms to sign first, then they finally present you with the big contract where you sell your soul to the gods of vehicle finance. By this time, you're so fed up of reading through contracts, you just sort of give it a cursory glance (they hope) and sign it. This is when they usually sneak in all kinds of naughties. When Eli gave us the big contract FIRST to sign, and made sure we understood and were okay with all numbers, I realized this dealership really is different. No salesman in their right mind would give you the Big Scary Contract to sign first - they need to warm you up first and get you a bit more complacent about reading the details. Or maybe it's THOSE salesmen who aren't in their right mind, because Eli and Tony were very much in their right mind and they wanted us to be genuinely happy, not just close a deal at all costs. We were also amazed when Eli had us sign TWO credit union loan applications because he thought he might be able to get another credit union to beat the (already great) rate of the first; which he did. We were both astonished that he took the time to do this after he'd already basically sealed the deal. The car had a few dents and dings, which Eli promised would be fixed within a couple of days of the sale. We decided to trust him - and he was true to his word. He had a guy come in and fix all the dents and paint chips, no extra cost to us. AND gave us a free loaner car while it was done. We arrived at the dealership at 6:15pm that day, took our sweet time with the test drive, and we were out and on our way home by 8:18pm with the new (used) car we wanted. We were both slightly shell-shocked by the whole experience - it was actually enjoyable! We didn't feel cheated, we were treated as human beings and individuals, and we got a great car and a fair price for our trade-in. And we never had to eat our snacks or read our books. In the end, we experienced all the charisma of a good salesman but none of the sleaze. This is how car sales should be done. Eli, Tony, Ryan and Joe were honest, friendly, and genuine. They all love cars - they're not just in it to close deals (although clearly that's important!). They want their customers to be happy after the sale, not just while they're in the office. It was a completely 'wow' experience. I don't want to buy another car anywhere else. read more

Secured Auto Group - Our gorgeous new A4! - Used Car Dealers Near Me - Salt Lake City, Utah

Found a great car for sale through Car Fax at Secured Auto. The vehicle was just as described. Eli welcomed me and after falling in love with the car, we quickly processed the transaction. It was efficient and painless. Eli was able to get me out the door in less than 2 hours including the test drive. He was also very helpful with financing options and extremely knowledgeable about the vehicle. I will definitely be back in the future. read more

We were on a summer road trip from California to Chicago with my 12-year-old grandsons when our car broke down on I-80 E near Salt Lake City. After the tow we learned the car was a write-off and we were stranded. We needed to purchase another car in order to make it to Chicago on time, and luckily we found Secured Auto Group. We worked with Joe, and he and all the others at Secured Auto Group went above and beyond to help us get back on the road. The car is very comfortable and runs well and it felt like we got to Laramie in no time. The rest of the trip was a joy. We're very happy with the car and grateful for the help from the kind and helpful people at Secured Auto Group. read more

I helped my son buy an expensive car here. After a couple months it exploded engine-wise. He had it diagnosed and the Secured Auto Group dealer, who SAID it was a rebuilt used engine at time of sale, had repaired the engine without using proper procedures and just used a lot of silicone to seal surfaces instead of using the proper gaskets. Well, that caused the engine to shred itself. My son Contacted the dealer and the dealer said "We'll Fix It!.... if you pay us $25,000 or more." This dealer knew full well that the engine had been cobbled together well enough to sell but not much else, and they refuse to stand behind it AFTER the sale. AVOID THIS PLACE, FOR ALL THAT IS GOOD AND HOLY!!! You will regret buying from this place! read more

Secured Auto Group - Used Car Dealers Near Me - Salt Lake City, Utah

Worked with Ethan and his team (family) to buy my son a car. The customer service was amazing! We will definitely refer people here!

Tier 1 experience . I found the teal jeep I wanted listed online and called in to get Ethan on the phone , who was very helpful and straight forward with all of the pricing and video requests as I live in LA, CA and was going to fly in blind to buy the jeep. HE PICKED US UP AT THE AIRPORT !!!! Kept a great conversation building rapport with both my boyfriend and I the entire ride to the dealership. When i inspected the jeep I had some concerns that weren't addressed in the videos . The team stepped up to address them all and come to a conclusion that made both parties satisfied . Even offered to ship the jeep to me and fly me home if needed . Eli really was a true pleasure to work with , hands down he's why I decided to buy the jeep . I recently purchased a JL near me in CA , and the buying experience was awful due , then had a tragic total loss and the cancelation process was also just as bad . They had another jeep on their lot I was tempted to buy with my money burning in my pocket, but I'm in sales myself and I won't spend my money somewhere where I'm not treated well or given a good experience.. twice . So, I flew to Utah and had a hands down awesome experience at a family owned dealership like the one I work at. I can't say enough good things about the shop, the people and the experience . Thank you all so much for everything ! I love my new jeep :) read more

Secured Auto Group - Used Car Dealers Near Me - Salt Lake City, Utah

I recently purchased my dream car from Eli & the experience was *world-class* from start to finish. I was nervous to buy out-of-state & having been burned by dealers in the past, I came to the table with healthy paranoia (i.e. I didn't make it so easy for Eli). Even so, he was wonderfully kind, understanding of my hesitations, patiently answered all of my many questions & went **above & beyond** to ensure I was 100% comfortable. I LOVE my car & also feel like a gained a great friend in the process. If you're ever feeling like the transaction is "too good to be true"... don't. It's good & it's true :) A++ satisfaction is what you can expect working with Eli/Secured Auto. read more

Secured Auto Group - Used Car Dealers Near Me - Salt Lake City, Utah

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This is one of the few honest dealerships that I have been to. There was no weird used car salesman vibe, they helped me look at some cars and didn't apply the usually pressure that I was expecting. I felt I was given a good deal and they made the purchase easy. It was nice to buy a used car and not wake up the next morning with buyer's remorse. I highly recommend Secured Auto Group! read more

I had the best experience! I had tried to buy several Teslas but nobody else wanted to take the time to work my trade or the financing. I drove from California and made the deal. They found me great local credit union financing at 2.99%. Thanks guys!!! read more

These guys were professional and easy to work with. We quickly were able to come to a fair trade-in and sales price for the car I bought. They arranged financing through my credit union. I was in and out of there quickly without haggling or any last-minute surprise additional fees. I'm loving my new ride and would buy from them again. My one complaint, and this is not only for this dealership, but for many used car dealers; it's frustrating not to get two key fobs. Somehow used cars never come with both and duplicates for BMW are very expensive. This is a common problem. read more

Secured Auto Group - 2011 BMW 335i Convertible - Used Car Dealers Near Me - Salt Lake City, Utah

I bought my Porsche Cayenne from Eli and Steve 2 years ago and it was by far the best car buying experience I have ever had. Any time the car has needed repair or maintenance I have taken it to Secured and they have taken great care of me, and I have referred a number of friends there as well. When I need my next car I will for sure by buying from them because they always treat me with respect and I feel like a valued customer. J. Peterson read more

I have been buying cars from Secured for over 5 years now. I have now purchased a total of 3 cars from them and each car has been well taken care of and I have been treated like a valued customer. Steve, Joe and Eli all know there inventory well. They all made me feel like my interests were the most important and that if they didn't feel it would meet my needs they were blunt and told me so. All 3 of them have been in the industry long enough and know the ropes. They sell quality and take care of the customer if anything were to happen to the car. I am a customer for life and enjoy watching there inventory online for my next purchase. I highly recommend this place. read more

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After months of research, watching, and test driving, I found my dream car at Secured Car Brokers. I was a little apprehensive about purchasing a vehicle from 700 miles away, but upon reading the reviews of others who'd done just that, I felt more secure about doing so. The positive experiences of others were confirmed. Not only did Eli (a co-owner) hold the vehicle for me (with a small deposit), but he agreed to remove all the unwanted after-market window tinting for the already reduced sale price. John (SCB sales associate) picked me up in my new 2005 Jaguar XJR at the airport early on a snowy Saturday morning even before the dealership opened. Once there, the process of finalizing the purchase went smoothly and quickly. Even though a couple of issues were discovered right before the purchase (a malfunctioning horn and a broken foglight) Eli promised to purchase and ship the parts and cover the cost of labor. He delivered on his promise. Now, here's the kicker: No sooner had I arrived home after the 700-mile drive, than the check engine light came on with a "restricted performance" message along with hesitation and sputtering. Well, I had bought the car "as is". There was no warranty, and I knew it. Even though he was not legally obligated to do so, Eli stepped up and offered to cover some of the costs of diagnosis and repairs. Would I recommend this dealership to others? Absolutely! It was a positive experience. I look forward to the purchase of my next dream car at Secured Car Brokers, and I'm confidant they can find it. read more

The team at Secured Car Brokers have been incredible to work with. I was in a position where I needed to purchase a car about 2 years ahead of schedule, and had to adjust my budget. They got me into an incredible 2006 Mercedes CLS 500 with ultra low miles, within my reduced budget. Shortly after the purchase, an issue with the transmission came up. They stood behind their sale in a way I've never heard of, much less experienced, and made sure the vehicle was everything I expected. You can purchase here with confidence! read more

Buyer beware when dealing with these guys. Bought an Audi from them with an agreement with the owner that they would fix a few things that weren't working properly. They did fix some of the issues, but their shop also exasperated an issue with the power windows and locks causing none of them to work at all. Long story short I had to pay $1,600 out of my own pocket to get the car working as they had promised to do so. When trying to talk to the owner about this expense, he hung up on me on the phone. That was the last I heard from him. read more

Eli was incredibly helpful. The whole process was quick, painless, and very pleasant. He helped me find a deal on a Volkswagen CC that was far and away much better than what I could find anywhere else. I highly recommend these guys. Well done! read more

Best experience buying a car yet. The guys were super nice and I never felt an ounce of pressure. It felt more like hanging out with friends, it was so stress free. I live in Idaho and was nervous the truck I saw on their site wouldn't live up to the pictures and the questions they answered on the phone for me, but it exceeded my expectations at an awesome price. I am thinking this will be the only place my family buys vehicles from now on. read more

All I can say is WOW! I found the car of my dreams (BMW Z4) online at Secured....I have never purchased a car before over the internet, so I was very concerned. Steve made it so easy...can't thank him enough. Being from out-of-state he took extra special care of the car and made sure she arrived in tip-top shape! LOVE MY Z4! Thanks so much Steve for making my long-distance car buying so wonderful! I have already recommended Secured to friends and family! Thumbs up to Secured and Steve! read more

This was my first time with secured brokers. They made it so painless and simple to get into the car I really wanted. They're quick and incredibly fair in working with you. If they say they are going to do something they do it as well! Very trustworthy! read more

Secured Auto Group - Used Car Dealers Near Me - Salt Lake City, Utah

I purchased my Mercedes Bens R350 and my wife's Lexus es330 from Secured and was treated great and received a good fair deal on both vehicles. I will definitely buy from them again. read more

I bought a Truck from Joe and the transaction went smooth. The truck had a few issues after the sale and Joe kindly took care of everything and made the deal right. I highly recommend Joe and secured if you're in the market for a new automobile or truck. read more

I am giving five (5) stars to Secured Auto Group (Secured Car Brokers) based on customer service, quality of vehicles, price, simple transaction system, automotive care (technical, mechanical, maintenance, etc., and overall business services. I got a very nice SUV from them in late June 2018. They took care of my additional request (camera backing, etc.). In middle of August, I decided to get a Mercedes SUV- ML350 4matic. Although I really like the previous SUV, but I love my Mercedes SUV. It runs smoothly, easy to maneuver, drives excellently, and looks classy. Joe and Eli have always been accommodating and supportive of my needs and requests. Bryan and John have great customer service. I visit them almost every week, not for any car problems, but just to feel the very nice, relaxing atmosphere at Secured Car Brokers. I highly recommend Secured Auto Group/ Car Brokers if anyone is looking for luxury vehicles. My friend also got a BMW sedan, and he is very happy with the car. Thank you Eli, Joe, John and Bryan. I will be visiting you once in a while. read more

Secured Auto Group - Thank you Eli, Joe, John and Bryan for this great Mercedes SUV. The quality of this SUV reflects the quality of your services and products. - Used Car Dealers Near Me - Salt Lake City, Utah

This is the only place I will buy from! I have purchased from big dealers before and was always treated like a number, here you are treated like a friend. Their inventory is very impressive yes, but the service is even better. I am currently in my second car from secured, they worked with my budget and to make sure I was completely comfortable with my purchase. No pressure sales and incredible follow through on even the smallest issue or question. When you buy from these guys it is not an all day miserable experience, its actually fun to sit there and talk. You WILL make new friends here. I am so happy I walked into Secured years ago, I took a chance on a small State Street dealership and will never go anywhere else now but Secured! Its scary to buy a used vehicle in this world, so thank you so much for being an honest dealership and good people! read more

Don't believe the good reviews this place is a nightmare come true horrible service horrible cars I bought a car from them a week later it broke down and they refuse to fix it due to price of parts and labor I can honestly say it's a waste of your money because I got two cars from there and both had problems within days read more

I was super interested in a Mercedes Sl-550 AMG and the salesman had kept lying to me left and right, I was checking out the car I found a couple of issues on the car and I told him I wasn't interested, he didn't even offer some other car.. I sell car for a living and I knew there might've been a other on the lot to earn my business. All he said was (It is what it is ) and walked away!! read more

I suppose a review is not necessary. There are already plenty of reviews telling you how great they are. We went there with no real intent to buy. They put us so at ease and answered every question. They gave us all the time we needed to leave multiple times and talk about the purchase. They let us test drive the car without riding with us. We never felt any pressure to buy the car. We joked and had a pleasant time. We were really impressed by how easy it was to get a fair deal. In fact, the car was already listed at a fair price and we didn't have to haggle at all. I wish they had known more about the car itself but that was not a problem enough to take away from the experience. Don't be put off by the building they work in. They have low overhead, and that is a good thing! The overhead at the big dealership is the reason that they wanted to charge us nearly 1/3 more for the same car. Our car is still under the manufactures warranty so we can go to the dealership without paying the dealerships enormous inflated price. A few years ago I bought a car from another one of these small lots and didn't enjoy the experience. These guys were professional and made for a much better experience than the other small business car lot. I highly recommend this little place on state street just north of 4500! read more

These guys were awesome. I was all over the country during the time I was inquiring about the vehicle I bought from them. Brian, Eli and Steve went above and beyond to help me acquire it...assuring it was not sold out from under me. Brian even brought the vehicle out to me in a snow storm at the airport while I was on layover to initially put my eye on it. Everything about these guys makes a car buying experience great and it's a shame that bigger dealers forget about what makes them tick. Us, the customer. Secured car brokers does not forget this attribute and it shows in what they do. All this is said from a guy who has worked in the car scene for 15+ years from a start of washing cars to ending up managing and financing. These guys were spot on. If you are in the market for a vehicle give these guys a chance to earn your business. And if they don't have it, they will get it....judging by the bad ass Ferrari sitting out front that they went and got for one of their customers. Great job guys. Thanks again. read more

I searched for my Audi q7 for 3 months upon finding it a secured auto brokers and dealing with Mike I thought I was in good hands. After contacting the sales Mad Mike over the phone telling him I would like to purchase this vehicle that I lived out of state could you please help me out he said sure of course they could. Well after 3 weeks of dealing with them to buy the car I drove 6 hours one way to pick up the car for 4 days before it blew up and to no surprise secured Auto Brokers is willing to do absolutely nothing for me. I gave them $3,000 cash for my down payment drove 6 hours one way to get the vehicle and they expect me to pick up the remainder bill that my extended warranty didn't pay because they don't honor there 3 months three thousand mile warranty. My car has been in the repair shop for over a month now still sitting there waiting to be resolved to secure Auto Brokers. My salesman Mike new within 24 hours where my vehicle was if they weren't going to stand behind their warranty anywhere else besides their own dealership he should have told me at that time. Yes their inventory is quite impressive but the salesman and owner are not! read more