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    Webster Groves

    5.0 (2 reviews)

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    Maplewood License Office

    Maplewood License Office

    2.0(4 reviews)
    1.7 mi

    By far, this has been the worst experience I've had at a license office when it comes to upper…read moremanagement. The front-end employees have always been nice and welcoming, but unfortunately, I cannot say the same for upper management. I visited on 10/23/24 to take care of my driver's license. On two separate occasions, the Missouri DMV online chat agents confirmed that the documents I provided were sufficient to meet the requirements, and they didn't understand why the supervisor was telling me otherwise. The supervisor came out of the back office with a condescending tone, waving a paper listing the requirements (which I also had in front of me, having printed it from the website). She used the excuse that it was a federal requirement, despite the chat agents advising me to ask them to contact their support team, as everything I had was deemed acceptable. It seems like she wasn't familiar with the proper procedure. Privatized DMVs shouldn't exist unless all staff are properly trained to follow the rules and regulations set by the state. To make matters worse, I was spoken to in a condescending manner simply for asking the individual handling the licenses to show her the photo proof that the DMV agents had deemed acceptable. I'm extremely disappointed in this location, especially since it was recommended to me by a few people.

    we arrived at 915. Waiting room was pretty full, but I only had to wait about 15 minutes for…read moredrivers license and husband waited same amount of time for plates. Clerks were efficient and courteous. For "real id" license make sure you bring correct documentation. I needed: drivers license, birth certificate, utility bill and marriage license.

    Webster Groves - publicservicesgovt - Updated May 2026

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