The worst experience of my life. First the sales rep misrepresented himself by misquoting a few times. I told him I had 3 pickups and he only charged me for 2. I had pay $200.00 more. Then I told him I needed more square footage and the sales rep charged me more money (another $200.00) but did not add the square footage on the invoice. Then when I spoke with the logistic person I was told that the sales rep did charge me for the square footage. I told the rep that you can look at the invoice and see that the price went up and not the square footage. When she presented this issue to owner he said since my property was on the truck already the was nothing he could do about it. I got my delivery and found out my TV is missing, all of my pictures that was in a storage bin, and my husband work equipment. When I call the logistic rep there is no answer or call back. I am disgusted beyond words. A quote for $1,100.00 ended up to be over $1,800.00. If I could give the negative stars I would give them -10. read more

I would give this company zero Stars if I could. Please do not use this company they will damage your furniture and some of your valuables will be missing or stolen they'll take your money and hold your furniture hostage until you pay the remainder in cash. Even the driver of the company told me why did I pick this company it is the worst company all he had was complaints from other people. Furniture was missing and they tried to give me other peoples furniture when I insisted it wasn't mine I did read the reviews they had good reviews and their representative sounded trustworthy they are a scam they will give you a low quote and once the truck is loaded they will double or triple the quote and say well if you want we will unload the truck but it will cost you the time and packing. Trust me do not use this company it has been a nightmare for me and my wife read more

Scheduled my move with Jeff at We Move U for March 14, 2017, from Washington, DC to Chicago, IL. The weather forecast a few days prior said that the east coast was going to get a snow storm the night before and continuing through that morning. No communication was made to us about what might happen to our move date even up to the afternoon of March 13, 2017 (the zero communication regarding the process after you sign up was very concerning in general). Concerned that the weather could impact the move, I finally got through to Jeff later in the afternoon on the 13th, who said he would have another employee call me as he was out of the office. That evening, on March 13th, I was contacted and basically told that they didn't know what was going to happen and didn't know if my move was happening. When I asked what time the move was scheduled for on the March 14th, that too was unknown (so we had no idea when to be ready with our stuff). It was at this point that we became concerned that there might be nothing scheduled for us. With my job starting on March 20th in Chicago, we didn't have too many days of wiggle room, and the complete uncertainty was annoying. The snow did accumulate on the streets for March 14th (in D.C. we got about 3-4 inches) and I called We Move You again in the morning to see if our service was impacted, no one answered my calls well into the afternoon (remembering back, my e-mail inquiries were never returned). When I finally did get a call, I was told that 'obviously' they couldn't move me on the 14th due to the weather (I was taken aback by this as I didn't think it was obvious, as just the day before I was told it was uncertain). When I inquired as to when the move could take place, the response was probably tomorrow (March 15th), or maybe the next day (March 16th), but that they would call me back with more information that day. The call-back never happened. I again had the feeling that there wasn't really anything set up, so I contacted a local mover (that night) who I knew in DC and told him the situation. He agreed that the lack of communication was weird, and also agreed to show up the next day and move our things to Chicago. After agreeing with the other mover, I sent an e-mail cancelling my move with We Move You. It wasn't until I cancelled that I received a phone call from them (it was like 10 minutes later) trying to set up a time (I was done with them and their bad communication at that point). I understand that inclement weather can cause problems, but the failure to communicate was by far the bigger issue. I was never contacted by We Move U on their own initiative, and only received info after repeated calls (and the info was always limited). My review would have been better than one star, however, Jeff, who I set up my move with told me that We Move You "doesn't want my money" if I wasn't satisfied with the service. I wasn't. I sent an email to Jeff and the We Move You email address stating that I would like my deposit returned or I would be motivated to write a bad review. I have had my request ignored, so I am following through on what I said. I would never use them again to move anything. read more

Used this company. Located in Passaic not Hawthorne. Never again. Gave me an estimate then raised the price at delivery. Refused to unload my property until I pay added price. Then items were missing. The expensive antiques my grandmother left me. Refused to make good on the insurance claim. Just kept telling me they would look into it. Now I read they were under investigation, were fined and shut down. Ill never get my property or money back. Beware if they reopen or open under a similar name. read more

We Move U is the most unprofessional, disrespectful moving company in the nation. I don't know who's worse, their staff (Michelle and Ciara) or their contracted workers... Definitely their staff!!! We were hung up on, yelled at and lied to since the beginning. Once they had our deposit it was downhill from then. Our items were damaged, molded, and lost! We are still waiting for them to "find" our missing boxes! What is even worse is that we actually did our research and they received an A with the BBB (our next stop). Clearly this company is full of manipulators and liars who know how to maintain a facade. Beware of this company. You don't want to have feelings of daily regret like we do. Here are some pictures of some of the damage. read more

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I hired this company to bring my home contents from connecticut to fort myers. The sales person Michelle was very helpful in answering my questions. I was quoted a price of 2100 and it ended at 2600 after all the added chargers. My life sat in a warehouse in NY until a truck was coming south. My items finally arrived 2 wks later all except for my Portable generator that I bought in 2011 for 980.00 and hardly used. It never made it on the truck coming south from the New York warehouse, so somebody helped themselves to a nice piece of equipment. I have tried calling WE Move You, emailed claims to the company they tell you to online, only to find out the Insurance company has dropped them. The costumer service line is not in service and no body answers sales. My advise is stay away from this company. This company really screwed me, and its a big loss to take. read more

DO NOT USE THIS COMPANY FOR YOUR MOVE!!! As others have mentioned it is hard to get in touch with anyone after they take your money. They held my stuff hostage for 2 1/2 months by lying and stalling. Daisy had a lot to do with it - telling me they would have a truck in a few weeks. I finally said I would move the stuff on my own as it wasn't much but they would not divulge the location until I paid the full amount. I don't like getting ripped off but I really wanted my stuff. I paid the full amount and discovered they had put the stuff in a u-haul storage facility. They had not paid the rent though so my possessions were three days away from being auctioned off! They had to pay the rent on the unit and release it to my possession which amazingly Daisy did. So deduct that from my payment you thieves. If you enjoy being lied to, scammed, extortion and conned this is the company for you. It is my sincerest wish that they go out of business soon. read more

I wish I had read Eric O.'s review before signing on with this company for my move from NYC to Los Angeles. I initially spoke with Chris, who is a great salesperson, but who underquoted the cost of my move by quite a lot. Although the movers did show up as scheduled to pick up my belongings, once they left my New York apartment the company was incredibly difficult to contact. James in dispatching did not return calls or forward revised paperwork for days on end. He told me that he would notify me when the truck left NY with my possessions, but did not do so. When I called two days after the planned departure date, he said the truck had indeed left, but he couldn't give me any idea of when it would arrive in LA. He gave me the driver's phone number. My possessions left NYC on November 6th and still have not made it to LA. They have been stuck in Las Vegas for the past 4 days because the truck broke down! During this delay, the driver has not responded to my text or phone messages, except to call me at 5:00 a.m. on Saturday to say that he doesn't know when the truck will be repaired or when he will come to LA. This move has been a frustrating nightmare. DO NOT USE THIS COMPANY. Others may give you a higher initial estimate, but you'll wind up paying just as much with We Move U in the end (CASH required before they unload the truck, as Eric O. says), and you couldn't find worse service anywhere, I'm sure. NOTE: I WOULD HAVE GIVEN 0 STARS BUT THE SYSTEM DOESN'T SEEM TO ACCEPT THAT OPTION. read more

Although we didn't use We Move U for our small move (decided to do it ourselves, as we are saving for a down payment on a house), I spoke at length with Mike, who was excellent and walked me through the entire process. Their prices were very reasonable, and the company's customer service was outstanding. Mike explained everything, took time on the phone with me, answered all my questions and addressed any concerns. He was available by phone even after traditional business hours were closed, and is very accommodating to his customers. I would definitely recommend them and would use them in the future. read more

WORST experience of my life. Over $1,000 more than they quoted me. I moved from New York to Charlotte, NC. The original person, Michele that ensured this company was family owned and honest was absent after my items were picked up. The dispatch could not tell me where the truck was. The movers were late and over a dozen items broken and multiple furniture pieces damaged. This was awful! I do not recommend EVER using them. read more

We Move U was wonderful! I could not be more thrilled with the results! When my family moved from Pennsylvania to Texas I was nervous but We MoveU was fast and effective. Plus the cost of the move was affordable and accurate to what they originally quoted me. My family was pleased that all of our belongings were delivered on time with no damages except for small scratch on a dress which the driver was able to touch up with a kit he had on him. The workers were extremely cooperative, helpful and thoughtful. They took their time to help us putting the boxes in the right rooms. Overall this experience was outstanding! I am so glad we trusted We Move U with our move. read more

DO NOT DO BUSINESS WITH THIS COMPANY. Our entire experience was absolutely horrible. Daisy in customer service was incredibly rude and gave us incorrect information regarding payment upon movers arrival, and we had to scramble and find $800 in cash in an area that didn't have our bank nearby. We made it abundantly clear that our belongings needed to arrive by a specific date, only to find out after we had driven across the country to our destination, that our stuff had yet to leave the warehouse back in NY. Movers were rough with our furniture and belongings. Note that if the truck cannot back up right to your door you pay an ADDITIONAL $400 fee. Documents that were required to be provided to us by we move u were missing, even though we had to sign off on a statement saying they were provided. Absolute nightmare, avoid this company at all costs. We have been living 10 days so far on an air mattress in an empty apartment with no end in sight. Could have moved ourselves for less cost and far less hassle. Will be taking legal action and reporting them to the Better Business Bureau. read more

My family used your company for a move from Yorktown Heights New York to Holly Springs North Carolina. It was a complete disaster from the start. Johnny, one of the senior relocation experts, was the one who did our estimate. I provided him with the listing of our house and we went through room by room discussing which items would be coming and would not be coming. Then I sent him additional pictures of the garage and the attic since we had a lot of items in storage and already packed up. Johnny provided us with an estimate of $5800. Having moved a few times I thought this was a great price and told Johnny yes right away. Totally my error for not doing more homework. On August 6 the moving truck showed up to our house in Yorktown Heights. When the movers first walked in they said they were unsure they would be able to fit all of our stuff in the truck they had brought. However they began loading up. First of all the moving truck was parked on our driveway which was a hill so as the movers are loading up the truck the boxes were actually falling in the stack that they were making and some items broke then and there. Second at about 8 o'clock at night the movers decided they would not in fact have enough room in the truck for our belongings so they had to send a second truck. After our stuff was loaded into the second truck and the trucks were driving away we received a revised estimate for over $10,000. At this point we had really no choice but to sign the estimate because our stuff was already loaded on the tracks the trucks were driving away and we needed to be in our new destination in two days. We were told to discuss this with Johnny and see if he could help us. Prior to delivery we did try to contact them. You would think that being a "senior relocation expert" Johnny would have some idea of how to make a valid estimate. After Several attempts to contact him we finally got a hold of him to discuss our move. When we identified the large change in our estimate he appeared shocked and indicated that he would look into the estimate. He has not gotten back to us. Numerous attempts to contact Johnny or anybody else at the company have gone unanswered or returned via email text and phone. We have left no less than 12 messages for them. None of them returned. Now let's discuss the delivery of our furniture and other items. The items arrived a week late. This would've been acceptable, however they arrived in such poor condition it is heartbreaking. Our belongings were basically thrown into the truck. Many boxes and plastic bins broken and smashed in. Two boxes were actually opened - meaning no tape on them at all. One box arrived without a lid. Multiple multiple fragile items broken. These fragile items were wrapped in bubble wrap and packed in a box surrounded by peanuts so honestly how they were broken is beyond me. It seems the Movers had absolutely no regard for the words fragile/glass on the top of the box. We also discussed the problems with our move with the delivery foreman who just informed us that he didn't work for we move you, he what is contracted by them and was instructed to not give us our belongings or open the truck without the remaining balance paid in full in cash at the time. Since then we have again tried to contact we move you and Johnny and no one picks up our call and no one returns our message. It is clear this company is running a scam . read more

DO NOT USE THIS COMPANY, they are dishonest, immoral and unethical, and very possibly thieves. My family recently used "We Move U" for a move from NJ to Fl. To being, they quadrupled the rate of the move while in transit and changed the method of payment they would except. I wish I can say this was the only thing, that happened. Packed items were unsealed and had items removed from them, some items arrived broken, cabinet legs that were removed never made it to their destination and multiple boxes also did not reach their destination. The missing and broken items add up to well over $4,000 worth of things, and this company will not take any responsibility and James Sisco is beyond unprofessional and flat out rude. Due to the above circumstances and some others, we have reported them to the Better Business Bureau, the NY Department of Transportation, and to the Federal Bureau of Investigation as part of a their investigations into price-gauging. Additional agencies will be notified as well. As someone that works in real estate in multiple states, I work with movers on a regular basis to assist my customers, my corporate company has been notified and warned all of our northeastern branch managers of this incident. Things break and stuff happens, not taking any form of responsibility and insulting clients is unacceptable, this company is unprofessional, you can find better. read more

Rating is ZERO. I needed to move my elderly, sick mom (76 y.o. w/ stage 3 lung cancer and severe copd) from NJ to Indiana to be closer to me (her only child). I hired We Move U, Inc. They were delivering my Mom's stuff to a Senior Care center (Sunrise Senior living). On they day of delivery, they were told by Sunrise of the fire codes and guidelines for using the elevator. They did not like these rules and complained and argued with the staff that was unreasonable. The Sunrise Community never had a moving company ever have a problem with their guidelines before. Although these guidelines are non-negotiable, the movers (Sagar) said Sunrise was being unreasonable and refused to move my Mom's items. They threatened to drop off my Mom's belongings at a Storage facility because it was "too much work", despite the job being paid in full. We had to call the police and it was at that point only that the movers decided they actually had to do their job. Mind you, they also charged us on day of delivery a "long haul" fee for $75, which was never mentioned prior to our agreement. Anyway, after moving everything in, they tried to leave before reassembling my Mom's furniture, which was part of the agreement. We just let them leave because we wanted them gone. Having to call the police was the worst, but I could complain about many other issues. The job was quoted for $2900, but the "final" bill came to $6800. I understand that was an estimate, but the discrepancy is astronomical. I told them every piece of furniture, but I also told them I was unsure of the # of boxes that would be needed. The guy Jeff told me 20 was typical for an apt of my Mom's size. Apparently not. As if that wasn't enough, the movers on the NJ end told us that there was a "mandatory" 3% tip. I am an extremely generous tipper, but I don't like being told it's mandatory. Mind you, we were never told that a 3% tip was mandatory -in cash. We didn't have that kind of money on us in cash!! They did a horrible job packing. Didn't have enough furniture pads and dropped a wooden piece of my Mom's furniture (unprotected) on the concrete and acted like it was not a big deal. During unpacking, we discovered that the "This side Up" was pointless as everything was packed upside down and tons of stuff fell out of boxes and was in complete disarray. Overall horrible experience. I have no idea how this company has an A+ rating on this site. Extremely misleading and disappointing. read more

Delayed delivery, stolen items, and missing items never delivered! Do I need to say more? YES - customer service, no help at all and just give you the "we are looking for the items" lecture. read more

This company is the worse. We planned a move with them from NY to NC. They picked up our furniture on Sunday 9/25/16 and here it is Saturday 10/1/16 and we still do not have our belongings. On top of that the price we were quoted turned out to be bullshit they charged us nearly double and were told that if we don't have the other $2500 in cash or a money order that we will not be given our belongings. I feel like I have been strong armed and robbed. I would NEVER EVER recommend anyone to use this company. It has been 7 days already I have not seen or heard from the company and its only 650 miles from Brooklyn to Charlotte. read more

HORRIBLE taste in my mouth & dissatisfaction. I'm pretty sure Daisy cannot even go to use the bathroom without asking James. We are a business that use We Move U for a client to transport things from NY to NV. Our client's things ended up being broken and missing when they arrived including half a bottle of liquor so it seems like we have some drinkers on the job! We then used this company for a personal delivery. I spoke to Daisy who was very rude until I said I wanted to make a payment. She refused to accept a check and when I said I want to pay with a credit card, all of a sudden there was an extra 6% charge which is mentioned NOWHERE on their invoice or contract. She claims it is company policy. She called me back and harassed me for a payment and I told her I cannot send you a payment until I see an invoice. She then informed me that James is the only one that can send an invoice and is not in the office. She also said the driver will start charging a waiting time. I told her that is not my fault because you have yet to send me an invoice. She was all of a sudden then able to do an invoice quickly and send it to me. Their professional aspect is very dissatisfying and employees are inappropriate. Overall, we will NOT be using this company again. read more

BEWARE of this company!!! All of the terrible things you hear about movers and all of the fears you have will be justified if you use this company. The sales department is VERY good at what they do in telling you everything that they think you want to hear to obtain your trust and business. I expressed ALL of my concerns over the course of researching and looking into a cross country mover and spoke to my sales person at great length, GREAT length telling him that I had been scammed by a broker in 1996 who low balled me then held my items hostage until I paid double what I was quoted and I am very apprehensive toward movers, I was seeking a binding quote and was very accurate regarding my inventory and was told multiple times that the estimate was for more than ,y inventory list to ensure I was covered by the quote and that there are no hidden fees or additional charges. Again, we spoke so many times and in such great detail I felt a little bit at ease, but still stressed and concerned. I paid an 825.00 deposit and was supposed to get a confirmation and window call the day prior to my move which DID NOT happen. Feeling very concerned I called the salesman's cell and received no response. All I kept thinking was that my deposit is made and no one is going to show up. At 7:30am the morning of the scheduled move the driver calls telling me he is on the way. They team was very courteous and seemed professional enough. As the crew started wrapping my items in blankets and tape the foreman comes to me to go over a "revised quote" stating that the cubic feet quoted was not going to cover all of my items and I would have about a storage unit and a half worth of items that I would need to leave behind or pay an additional 3,000.00 more than my 5,500.00 quote!! My worst fears expressed to the salesman SO many times is now my reality. There was no way I was going to pay any additional monies. My inventory was accurately reported and therefore should all be covered for the price I was quoted. Naturally, my salesman did not return my calls or texts and the move did not take place. I am out my 825.00 and needed to hire the next company in line. Again I am quoted close to the same price as my original with WE Move You, Inc only I was scammed out of my deposit, Yes scammed as I was blatantly lied to and given a quote they had no intention of honoring. SHAME ON YOU!!!!!!! I will arrive across country far before my merchandise and the already off the chart level of stress is immeasurable!! I did my due diligence and researched and back ground checked all of the companies I was receiving quotes from and feel that I can not be the only one this has happened to with this company. i have heard many people say reviews can be deleted, manipulated and paid to be written and I am now a believer of that as well! I hope this review is helpful to others in selecting a company to trust. DO NOT TRUST WE MOVE YOU!!!!! They will LIE and take your money and run!!!! read more

Through the quote process I was happy with We move u - the customer service was great. However that all changed once they picked up our stuff. I called several times prior to adjust the amount of stuff we had. I had every box counted and measured. As far as furniture, they reassured me over and over that they didn't need exact measurements. Once the truck was packed, I was informed that exact measurements did matter and I was way over and going to be charged that overage at a ridiculously high rate. The guy in charge (Anthony) was extremely aggressive and hostile when I questioned the overage. He was also livid that i wanted to pay the half up front with a credit card, which we move u had said was totally fine. I was called 5 days after pick up (Wednesday) and told that they would be delivering our stuff the following day. The day of expected delivery we never heard from anyone. After calling the driver several times, he finally called me back Friday and explained that his truck had caught on fire and there would be a delay. He needed to take his truck to a garage to be fixed, was renting a box truck and hoped to deliver to us Saturday. All day Saturday passed with no word and finally at 9pm the driver called to ask if we would accept delivery at 1am on Sunday. I explained that this was not ideal but if necessary we would take the delivery. He then said he would deliver by noon Sunday. Sunday at around 2pm a crew of two in a box truck arrived with our belongings. They struggled to carry our stuff, constantly needing to sit down. We were worried that one would have a heart attack so we offered to help. As they brought our stuff in, we started opening boxes and found that a lot of it was broken. All of our vintage china was smashed - as if someone had driven over it. It seemed every box we opened was in the same shape. They had also broken the legs off our hutch and the legs they removed from our bookcase to keep from breaking, never arrived. The table top glass that was packed by itself to avoid breakage never showed up either. Our bike that we paid extra to move, never arrived. Boxes and boxes of CDs never arrived - NOT ONE! The xbox never arrived either. They lost pieces of our bed frame and our new mattress which had been bagged for protection looked like it had been driven over as well. When I asked the driver about all of this he simply said that he had never seen a bike and for me to call we move u. He also informed me that he did not work for we move u and was simply contracted to deliver our belongings. When I called we move u, they told me (Mare) to file a claim. So much of our stuff was missing or stolen and she said just file a claim. She told me that if our belongings were in the warehouse that they would find them and deliver them. It has been 4 months today and I have heard nothing. How do you misplace a bike? We believe that our stuff was stolen. And the customer service we received upon hiring them is now non-existent. read more