I am writing to formally express my serious concern and disappointment regarding the HVAC system…read moreinstalled at my property by Roosters. At the time of purchase and installation, I was verbally assured that I would be receiving a Tier 1 Carrier HVAC system. Based on that representation, I agreed to proceed and paid the full amount requested. I relied entirely on the verbal description provided, as no written documentation specifying brand or model tier was given to me at the time of sale. It has now come to my attention--while reviewing documentation during tax preparation nearly a year later--that the unit installed is a Bryant system, not a Tier 1 Carrier unit as promised. While I understand that Bryant is manufactured by Carrier, it is widely recognized in the industry as a Tier 2 product line. This is not what was represented to me when I made my purchasing decision. Had I been clearly informed that the installed unit would be Bryant rather than a Tier 1 Carrier system, I would have reconsidered the purchase, negotiated the price accordingly, or explored other contractors. I feel misled and taken advantage of, especially given the significant financial investment involved. This situation has caused me to question the transparency and integrity of the sales process. As a customer, I expect clear, accurate, and documented representations when making major home improvement decisions. Instead, I received only a total amount due and a verbal description that did not match the product ultimately installed.

Never showed up for the appointment. No phone call nothing. I think I will go to another companyread more

I gone through quite a few HVAC companies, always the sales pitch not Chilly Billy heating &…read morecooling A rating with the BBB I could see why, no pressure explained all options . I became a member.

I called and called but repeatedly got a message saying there was an "application error". So much…read morefor their AI answering service. Next I tried putting in a request through YELP but never got a return call through that either. So my experience is that if you are not able to contact a business to book in an appointment, they are likely not very reliable. Sad because I called them specifically due to their history of 5 star ratings and returning calls in 10 minutes......

AMAZING customer service and a whole lotta patience! Trustworthy and honest about the work that you…read moreneed completed. Explains the problem thoroughly and I HIGHLY recommend. Thanks Randy for saving the day with our AC unit we will definitely use you in the future!!!

Very fast & capable. Did everything perfect. Adding more…read morecharacters to satisfy the algorithym.

Speedy, knowledgeable, and caring service. Greg and Erin…read moreare the people you want on the other end of the phone when it's 98 degrees outside and your air conditioning declines to... condition. After a late night message, Erin called me first thing the next morning and they were on my doorstep before 10a. They diagnosed the problem right quick. Greg has been at this for a bit and clearly knows his stuff. Over the next few days they worked hard to find us a backordered part (getting lucky on EXACTLY the right day) and had us up and running again as soon as humanly possible. Price was right, too. Next time I have a problem, I will without a doubt be calling them again.

From the owner: Personalized service sets us apart from the “big guys”. We are a local family serving Lake County…read morefor all air conditioning and heating needs. When you contact us, you get us, the owners. We stand behind our work and personally perform all HVAC job requests. Customer satisfaction and quality performance are our highest priorities. CALL US TODAY!!

If I could rate this company 10 stars, I would do it.. I…read morehave used this company for many years and have never felt, ripped off or used. When our nearly 30 year old system needed replacement, they gave me a fair quote and did excellent work when the job was approved. To those who left poor review, you probably wouldn't have been happy with any company so your reviews are of no consequence. Coast to Coast has knowledgeable, courteous, and professional techs who have always given me a fair shake. Keep up the great work Coast to Coast!

I wanted to replace a 7 year old Trane heat pump, that has been unreliable since we built the house…read morein 2019. They sent over their salesperson Geoffrey and he gave us a quote of 41,000 yes that is correct 41,000 stating all the duct work needed to be replaced plus new copper lines in a house that is 7 years old. Yet he never once went up in the attic to even look at any of the existing duct work. Needless to say, the quote was ridiculous. Got two other estimated from other companies at 15000 and 16,800.

Disappointed!! Over priced, don't keep appointments, your time is not important for them, theirs is…read morewhat matters.

We had Freon leak on our AC system. I had 4 techs tried troubleshooting it but it was only…read moreJonathan gave us the most reasonable and permanent solution. In spite of his busy schedule, he squeezed ours the very next day which is Saturday. Had he not checked that there's still few days left in the evaporator warranty, it could have cost us more or even resort to replacing the whole system. He managed to get us a new evaporator for free from the manufacturer (Goodman), re-routed the new copper lines through the attic instead of going underground which is much better when it comes to troubleshooting any potential leak issue. Charged up with new compatible refrigerant. John is very thorough and knowledgeable as well. He clearly explained any questions I had. Not to mention that he is very responsive too, that makes him very reliable. Overall, we're very satisfied with his work. WE HIGHLY RECOMMEND AIR PRO SERVICES.

Love these guys! Super professional, careful with furniture, walls, flooring, etc. Most…read moreimportantly the process worked! We were getting black bits of something (insulation?) distributed throughout the house. No longer! They also arrived on time and completely cleaned up after themselves, even replacing the child safety caps on the receptacles.

Mor and his technician came out and did a wonderful. They were on time, professional, yet friendly…read more Mor explained everything they did and why it needed to be done. My house and the air feels and smells clean and fresh! I will definitely call the with any news in the future.

We had Jason Nissan, clean our ac unit. It had been awhile since it was serviced and Jason worked…read morevery hard to get it clean. Came and told us we needed to replace a part soon. Did not push to have it done right but when he said he could do it that day, we said do it because he was so darn nice. Replaced the part and our air conditioner was working great! Your company has a 5 star review from my phone call to with Megan to service by Jason. I will be singing your praise everyday I am cool in this wonderful Florida heat! Thank you for the great people you hired Corman and Sons!

Apologies. Long post ahead. Corman and Sons installed our…read moremini split AC units and did a great job. They were professional and personable. And the units have been spectacular. They have cut our electric costs while keeping the house more comfortable. I haven't had any problem with the units. And I have held Corman as a company in high regard. At least until now. I still think they are a good company, but they made a mistake and they just won't make it right. My wife and I came home from a vacation and our mini split AC unit in the living room had a terrible smell. I called Corman and Sons AC and requested they send someone to come and clean the units. They have always provided us with timely service in the past and always done exactly what we had booked. They have cleaned our units twice in the past. The first appointment they had for a cleaning was a week away. Took it and told them I was looking forward to the cleaning because the smell was getting bad. In the days leading up to the appointment I got two text messages from Corman and Sons to confirm the appointment. I confirmed it and asked them to confirm that the appointment was for a cleaning. Never got a reply. I called the day before the appointment, about 2:45PM, but got their answering service. On a Tuesday - I thought that was strange. I asked the service to have someone call me back confirming the appointment was to clean the unit. They never returned the call. The tech came and he didn't know anything about doing a cleaning. He hadn't brought the equipment to do a cleaning. He had been sent to do routine maintenance. He was able to smell the unit, and agreed it needed cleaning. He spent a half hour checking the units, even though I told him we were having no problems and I had not requested a maintenance visit. He did not find any problems, other than two of the units needing cleaning. DUH! That was what I had requested! He charged me $466.00 for the maintenance I did not request and did not need. Then he called the office and let them know I needed to make an appointment for cleaning. Again, they only appointment they had was a week away. So we had to live with the smell another week. The tech returned the next week, did the cleaning, and charged me the $200.00 fee for cleaning 2 units. So I paid $666.00 for a service I should only have been charged $200.00. I spoke via phone with their office staff and expressed that I felt I had been charged for a service call I didn't request or need. She was unable to give any resolution. I sent them an email telling them I was disappointed in the lack of customer service and that I was expected to pay for a service I had not requested. I got a reply back from "Katie" saying that she was sending it up to her General Manager, Tony. I thanked her for doing that. And I waited a week for a reply. Nothing. Nada. Crickets. I finally replied back again to Katie that it appears the GM was not going to contact me. I don't know what to do now. Don't get me wrong. Corman and Sons gave us a great product and did a wonderful job up to now. A mistake was made that I've had to pay $466 for. I just wish their GM or maybe even Ray Corman the owner would stand up and do what's right. When someone books a cleaning, just do the cleaning and stop playing games.

Mike and his assistant was excellent at their jobs and honest and very reasonable pricing and it…read morewas smooth doing the business with them and I would definitely hire them again for the next time. Pros: Positive attitude Positive vibes Honest Quick communication Actually do listen to my concerns Provides feedbacks and gave me choices to choose with recommendations so that helped my decision to be made easily. They wasted no time on the job. Cons: None! but this experience made me wish that I hired them back then.

I contacted Lake County Air Conditioning after having another company come out and look at my…read moresystem since my Nest Thermostats stopped working and I could not turn on the A/C. The company that came out wanted to charge me $1600 to replace the zone control board and change the Nest thermostats back to regular thermostats. He stated the Nest thermostats were not designed to work with a zone system. Being highly skeptical, since he only looked at the room where the zone control board was and he did not put a meter to the board, I told them I would think about it. After calling Nest and the manufacturer of my control board it was determined that the Nest thermostats do work with a zone system and the manufacturer of the zone board walked me through some troubleshooting techniques that I could do however, since I did not have a volt meter, I would have to call someone. I contacted Mike at Lake County and explained my problem to him. He immediately knew what my problem could be in that he would have to troubleshoot the system from the control board back. He said it could be something as simple as a clogged line that shut the system down. Mike came out and check the power to the control board and there was no power so it was not the control board. He then traced it back to the transformer which was getting power and then further traced the problem back to the float valve which was tripped because of water in the line. He drained the line and put the float valve back on and checked the zone control board and there was again power to the board as the lights were on the board. Problem Solved!!!!! The cost for the repair: $90.00 plus a small trip charge. What a big difference in price and quality of work. Mike was extremely honest and did not try and sell me on equipment and parts I did not need. He used basic troubleshooting skills to diagnose the problem and resolve the problem. He has earned my business from this day forward. My impression of Mike is that he is very conscious and knowledable about his craft and believes in treating his customers in and honest and fair manner. He will not upsell you just for the sake of making an extra buck or make the job seem bigger than what it is. I am extremely happy and pleased that I was able to connect with Mike at Lake County Air Condition. If you contact him, I'm sure you will be pleased too and become a customer.