Customer service was non-existent. A sales person did open the door for me and greeted me on his…read moreway out to help another customer. Three employees that appeared to be sales people. Never approached me. Limited inventory on the sales floor so I went out back and saw a lot of new side by's so looked at those. Still no one. Went back inside and all three were sitting around one desk and STILL never acknowledged I was there. I was prepared to pay cash for a $15K purchase. Walked out.

Best dealership in the area to work with. We've bought a few bikes and ATVs from here over the…read morelast probably 5 years. Always great communication and willing to work with you. We had one issue and it was resolved no questions asked. We'll never go anywhere else as long as they're in business!

Beyond miserable. Dropped my Harley off 3 days early for an appointment I waited 3 weeks to get,…read morebecause I was going out of town. DAY AFTER my appointment, I had to call them to find out what was going on. Was told "we didn't get to it, things just turn out as expected sometimes" They then call me to tell me my oil change and rear ABS issue will be $1800. I say go ahead. 2 days go by, I call them again after no word. Oh, the ABS needs another part, now it's $2700. I tell them to finish changing my fluids and I'll take it elsewhere. 2 more days go by, nothing. I CALL AGAIN! "Is my bike done"? "Thought I called you, yeah, it's ready". Very pissed off, I pick up my bike, pay the $480 for an oil change, and off I go. Get home (50min away) and realize my back rest wasn't put back on. 3 weeks later, after not sending to me like they said they would, I have to "meet a tech" near my house to pick it up and reinstall myself. HORRIBLE customer service. I will never go back

I purchased a Honda Pioneer 1000-5 two years ago and the sales department was great, however my…read moreexperience with the service department is not so good. I had a recent visit for annual maintenance, which included some manufacturer recalls. Once I arrived home from the visit I garaged the vehicle until the first pretty day (about 3 weeks later) then I took it for a quick spin around the block. During my ride the vehicle's engine died on me! As for trouble shooting I did what I knew how to do and checked the oil and discovered it bone dry. After adding a quart of oil I noticed it leaking out of the bottom underneath. Then taking the shield guard off I discovered that the oil plug was missing and the transmission plug was extremely loose. It didn't take a brain surgeon to figure out that Blue Ridge Power Sports did not tighten up the plug bolts and left me in a bad spot!! Worried that I did damage to my engine I immediately called the service department and made an appointment for their next available day. Upon my arrival the service manager Bruce helped me push it off my trailer and told me he would call me when it was ready. During that service they found that not only did the transmission fluid and oil need to be added the window rubber seal was also not reinstalled after the last appointment. This was all due to their negligence. I did get a half hearted apology and a $100 credit for a future visit. I think it is pretty safe to say that I will not be using the $100 credit and I will take my business and money elsewhere. Blue Ridge Power Sports needs to get serious about their QC procedures and hiring a quality staff! Today it was my neighborhood; tomorrow it could be YOU deep in the middle of nowhere without phone service to call for help.

If you need a phone case or some sort of souvenir this is definitely the place to go I wish they…read morehad longer hours though but the staff is very helpful

Just stopped in cause it shows up for motorcycle leather. Was pleasantly surprised by the…read moremotorcycle gear. I'm always looking for a place to do moto shopping or browsing. They had leather apparel, some leather storage, helmets, patches and stickers and different types of motorcycle decor like tin signs and stuff. Make it a ride destination was a cool little place.

I was down last weekend from NJ for the Annual Stonewall Woman's Event, lined up for the parade and…read morerealized I had an oily residue that had sprayed all over, thinking the worst I thought I would be there for a few days and not heading home the next day. Evan came over did a quick suspected diagnosis and gave me his cell so that if I felt uncomfortable at any time during parade to pull over and he would come get me, just wow!!! That did not happen, but Alexis was waiting for me at the dealership, and they got me all fixed up within a few hours! Fork seals needed replaced... They went well above and beyond with much needed reassurance and empathy, well done Stonewall HD that is service and kindness all in one. Thank you, can't wait to see you all next year!

Beware of "Little Hitler"! If you decide to purchase…read moreelsewhere he pouts and retaliates. I encourage you to purchase and get your service done elsewhere!

they drove all the way to FarmVille to pick up my scooter! two thumbs up, if I had two thumbs !…read morethanks ultimate cycle!

First off Larry is a good guy but he's just a salesman and probably doesn't have much pull once a…read moresale is made. As much as I want to give a high rating I just can't. Went there Saturday and bought Mahindra 1126HST, added a box blade and a grapple attachment for the front. Grapple needed a 3rd function switch that I was told was in stock and takes virtually no time to install. Ok so the tractor was expected to be delivered yesterday or today (Tuesday or Wednesday). Well no tractor! Contact them and asked where my tractor is and I was told that the switch was not in stock and had to be ordered but should be here by Friday at the latest and hopefully the tractor will be delivered Friday or Saturday. Received another call and I was told that the part might NOT be here by Friday and they don't get deliveries on Saturday so since they are closed on Monday it appears that I might not get my tractor until late next week. This is unacceptable and I really wish I can pull out of this $33,000 deal and go down the street and get a Kubota which I know are a little more expensive but I would trade that off with better customer service and experience. I will contact Mahindra directly to see what my options are since I don't believe I will get any compensation or satisfaction from Ultimate Cycle. So this is an updated review. Luke Oley reached out to me and we had a nice talk and he was able to resolve every issue that I had. seems like there was a lack of communication and the issue was addressed and I'm pretty confident that going forward there's not gonna be any more issues. The tractor was promised to be delivered tomorrow so we'll see. Fair is fair and Luke addressed all the issues and took care of them so hopefully this was just a blip.

Sent my Ducati in for a simple shifter fix, it come back a month later with a visible coolant leak…read moreon exterior and having compression problems they said they could fix for 5k. Funny thing was it NEVER had a problem with either for years before it was sent there. All this while trash talking my 848 saying I should buy a new bike and not waste my time on the old one. Do yourself a favor and just take ya Ducati to Charlotte and let some real Ducati mechanics handle it.

My experience started when I picked up the phone and decided to call and Pat answered the phone in…read moresales. He answered all my questions and explain the process to me very well. I felt like things were going awesome. I was contacted fairly quickly about my finance application and was impressed with what I was offered. I decided that I would make the 8 Hour drive and purchase my motorcycle from Frontline Eurosport when I arrived at the dealer, I was greeted by name without Pat, even knowing who I was felt like I was in the right place I was able to test drive when other dealers simply wouldn't allow. The test drive along with Pat's knowledge really is what set things apart for me and made my overall decision when I met with Parts for the additional accessories I wanted I was given a nice discount complementary after purchasing a new unit. Nice perk! Chris, the finance manager he really made it all happen and come together at the end getting Parts to be as flexible as possible. Chris was awesome. Had a redhead daughter like my own that I brought with me. I think it's really nice when employers are able to accommodate children being in the workplace when needed! Overall, I had a great experience. I honestly wish the dealership was closer as I really would like to purchase another bike before too long! If ever in the area, please don't hesitate to stop. It was a great experience.

Luke, I was unable to make the trip with the bikes in July due to car problems, however, I just got…read moreback from a week at the same location 300+ miles away. The covers worked great up and back and yesterday was a 7+ hour drive in mostly rainy conditions and your covers did exactly what I needed them to do. I got back and took them off to dry bikes. Not sure if the bikes ever did get wet but after almost 8 hours of wet, nasty driving, I couldn't tell if anything got through. Anyway, it was a great testament to the quality of your covers. I would highly recommend them to anyone looking to open trailer a motorcycle. Thank you again, Jim

Quality and perfection are two words that come to mind when describing Geza Gear motorcycle covers…read more There is no reason or need to buy a cheaper inferior product, because you'll end up replacing it over time and spend more money than you would have if you'd made the right choice in the first place and gone with Geza Gear. Geza Gear motorcycle covers are the best you can buy to protect your motorcycle inside and outside of the garage. I purchased my first cover in 2011 for my 2000 Kawasaki ZX-6R. I needed another cover for my 2024 Kawasaki ZX-6R 636 40th Anniversary Edition and as luck would have it, Geza Gear was there to the rescue. My first cover had worked so well, that I would have been insane to not purchase another one. There have been a couple small changes since my first purchase, like the badge and the mirror covers. Now, the mirror covers are sewn in and my previous version they were loose (there are cinch cords to tighten for towing purposes). For my 2024, I currently choose to fold my mirrors up when not in use, but that is not a problem. The mirror sleeves tuck in nicely out of the way. If you love your motorcycles as much as I love mine, show it by purchasing a cover from Geza Gear. If you take care of them, they will take care of you.

Wow, Lynchburg HD is a great place. Run for the Wall needed a place to park and have dinner and…read moreWesley (shop owner) cooked dinner for 500 riders and kept his service department open late to work on our bikes. I looked for Wesley to personally thank him and to get his baked bean recipe but could not find him. Great selection of shirts that I will gladly wear and tell everyone I know that you are the best. Thank you!!!!

I had ordered a part from another dealership for my bike, and after a month and a half and multiple…read morecalls the part was not in, and the dealership did not offer any alternatives or ideas to get the part. I called Lynchburg HD with the hope of finding the part. They did not have the part, but Kiefer tracked the part down from another dealership and had it shipped to me. Excellent customer service and Kiefer went above and beyond, even called me on his day off to keep me informed of what was happening. Highly recommend Kiefer and the dealership!

We rode to Richmond for a nice day on the road and a meal. When we came out of the restaurant my…read morebattery was totally dead. I called Steel Horse HD at 3pm on a Friday evening. I talked to Lt Dan. He called me back shortly and assured me he was on the way. Shortly after our conversation he arrived with the trailer. Secured my bike and took me back to the dealership. Once there we were offered all the amenities to make sure we were comfortable while we waited. The staff was very friendly and got me back on the road in record time. Lt Dan actually called me the next day to make sure we got home safely and offer his assistance if we ever needed the dealership again.

In my Opinion ! About 5 years ago I test rode a Road King at there old location and it rained so…read morethe salesman let me keep my Independence Custom Red w Silver Dragon Tail in there showroom overnight so as not to have to get wet from a thunderstorm & dirty up my chopper. Very nice service & great people to work with as they went out of their way to help me out. Would Definitely Buy a Hog from them in the future. Could not ask for a better experience in my opinion.