Customer service was non-existent. A sales person did open the door for me and greeted me on his…read moreway out to help another customer. Three employees that appeared to be sales people. Never approached me. Limited inventory on the sales floor so I went out back and saw a lot of new side by's so looked at those. Still no one. Went back inside and all three were sitting around one desk and STILL never acknowledged I was there. I was prepared to pay cash for a $15K purchase. Walked out.

Best dealership in the area to work with. We've bought a few bikes and ATVs from here over the…read morelast probably 5 years. Always great communication and willing to work with you. We had one issue and it was resolved no questions asked. We'll never go anywhere else as long as they're in business!

Caring.... Attentive.... User friendly.....attention to detail.... Goes the extra miles..... look…read moreup Sam Lambert for sales..... he is amazing.... U will walk in a guest and leave as a friend!!

Beyond miserable. Dropped my Harley off 3 days early for an appointment I waited 3 weeks to get,…read morebecause I was going out of town. DAY AFTER my appointment, I had to call them to find out what was going on. Was told "we didn't get to it, things just turn out as expected sometimes" They then call me to tell me my oil change and rear ABS issue will be $1800. I say go ahead. 2 days go by, I call them again after no word. Oh, the ABS needs another part, now it's $2700. I tell them to finish changing my fluids and I'll take it elsewhere. 2 more days go by, nothing. I CALL AGAIN! "Is my bike done"? "Thought I called you, yeah, it's ready". Very pissed off, I pick up my bike, pay the $480 for an oil change, and off I go. Get home (50min away) and realize my back rest wasn't put back on. 3 weeks later, after not sending to me like they said they would, I have to "meet a tech" near my house to pick it up and reinstall myself. HORRIBLE customer service. I will never go back

Just stopped in cause it shows up for motorcycle leather. Was pleasantly surprised by the…read moremotorcycle gear. I'm always looking for a place to do moto shopping or browsing. They had leather apparel, some leather storage, helmets, patches and stickers and different types of motorcycle decor like tin signs and stuff. Make it a ride destination was a cool little place.

If you need a phone case or some sort of souvenir this is definitely the place to go I wish they…read morehad longer hours though but the staff is very helpful

I had a great experience at SWHD today. I saw a beautiful pre-owned Road King Classic online and it…read morewas a bike I had passed on buying a while back and always regretted it. I called the shop and spoke to KB in sales, and he was very nice. I happened to be on vacation at the time and didn't want to lose out on the bike so I asked if I could leave a credit card number to hold the bike and he said "No problem" and held the bike for 6 days. While on the way home from vacation, I saw a sign saying "Orange, 20 miles", so we decided to stop in and check the bike out. Well, the bike was as beautiful as I hoped and I knew I wanted it. I told KB I would come back the next day to do a deal. I got back to the shop today and KB was ready to take me on a nice test drive, and he could probably tell from the grin on my face that the bike was sold. We agreed on the price and I was sent to see the really great people in accessories, parts, and service- I was really impressed with Kim, Jimmy, and everyone I met. The lady who helped me pick out a new pair of riding shoes was super nice as well. Then it was off to see Kelsey in Finance and the process could not have been easier- she is smart, efficient, and a true pro. I was out of her office in under 10 minutes, which NEVER happens at dealerships. I'd like to thank all of the staff, especially those I mentioned, at SWHD for being so kind and genuinely happy with what they were doing. KB even asked me to let him know when I made it home (I live 90 miles from the shop) and that tells me what great people SWHD has working for them. Next time I'm in the market for a new bike, I will probably pass 4 other dealers on my way to SWHD. Thank you!

purchased a used ultra glide there about a month ago. Brock Foster was my salesman and he did a…read moregreat job making the transaction go smoothly. we took a nice test ride to make sure it was the ride i wanted and he threw in a nice helmet in the deal. totally satisfied with the bike and the whole deal.

First off Larry is a good guy but he's just a salesman and probably doesn't have much pull once a…read moresale is made. As much as I want to give a high rating I just can't. Went there Saturday and bought Mahindra 1126HST, added a box blade and a grapple attachment for the front. Grapple needed a 3rd function switch that I was told was in stock and takes virtually no time to install. Ok so the tractor was expected to be delivered yesterday or today (Tuesday or Wednesday). Well no tractor! Contact them and asked where my tractor is and I was told that the switch was not in stock and had to be ordered but should be here by Friday at the latest and hopefully the tractor will be delivered Friday or Saturday. Received another call and I was told that the part might NOT be here by Friday and they don't get deliveries on Saturday so since they are closed on Monday it appears that I might not get my tractor until late next week. This is unacceptable and I really wish I can pull out of this $33,000 deal and go down the street and get a Kubota which I know are a little more expensive but I would trade that off with better customer service and experience. I will contact Mahindra directly to see what my options are since I don't believe I will get any compensation or satisfaction from Ultimate Cycle. So this is an updated review. Luke Oley reached out to me and we had a nice talk and he was able to resolve every issue that I had. seems like there was a lack of communication and the issue was addressed and I'm pretty confident that going forward there's not gonna be any more issues. The tractor was promised to be delivered tomorrow so we'll see. Fair is fair and Luke addressed all the issues and took care of them so hopefully this was just a blip.

I looked on line and they had 2 different 4wheelers on line go in Tuesday to but them when I walked…read morein the sales agent did not come off friendly or helpfull after talking to him for less the 2 min I asked about the 2 4wheelers which they did not have found 2 that would work he said lets do paperwork went to his desk by the front door they don't take card I was gonna pay with my debit card and they don't take any card, DO not buy from them service SUCKs talked bad about other dealers did not have what they said they had This company thrives on making to pay for in payments and interest for those payments I bought better name 4wheelers for what they was gonna charge with much better customer service.

My experience started when I picked up the phone and decided to call and Pat answered the phone in…read moresales. He answered all my questions and explain the process to me very well. I felt like things were going awesome. I was contacted fairly quickly about my finance application and was impressed with what I was offered. I decided that I would make the 8 Hour drive and purchase my motorcycle from Frontline Eurosport when I arrived at the dealer, I was greeted by name without Pat, even knowing who I was felt like I was in the right place I was able to test drive when other dealers simply wouldn't allow. The test drive along with Pat's knowledge really is what set things apart for me and made my overall decision when I met with Parts for the additional accessories I wanted I was given a nice discount complementary after purchasing a new unit. Nice perk! Chris, the finance manager he really made it all happen and come together at the end getting Parts to be as flexible as possible. Chris was awesome. Had a redhead daughter like my own that I brought with me. I think it's really nice when employers are able to accommodate children being in the workplace when needed! Overall, I had a great experience. I honestly wish the dealership was closer as I really would like to purchase another bike before too long! If ever in the area, please don't hesitate to stop. It was a great experience.

Twice in twelve years I tried to purchase motorcycles from this dealership, and was put off by…read moredisrespectful employees. The first time it was by Nathan, who I believe is no longer there. He was in sales and B.S. me. I ended up taking my business to a N.C dealership and purchased my first bike 2012 Bonneville, which I still own. Mind you Frontline Eurosport's is the closest dealership to me about an hour and half away. This last year I was looking into getting an additional Bonneville a T120, and was talked down to by another employee. I decided to get my first bike serviced there. Well after being disappointed again by staff, I looked into getting my second bike from another dealership in NC. Which I purchased today. Well that's two deals they lost out of because a lack respect for customers.

Bought a cover for my Triumph Speed Triple to trailer it from Virginia to Washington state a couple…read moreweeks ago. At first I was worried I'd maybe bought something too small but once I had it over the bike, it was covering all the essential bits snugly. Once on the road, I'd check it every few hundred miles and it never slipped. And let me tell you, it saved me a whole lot of hassle during some tough sledding through the Rockies and Cascade mountains. Thanks, guys!

Quality and perfection are two words that come to mind when describing Geza Gear motorcycle covers…read more There is no reason or need to buy a cheaper inferior product, because you'll end up replacing it over time and spend more money than you would have if you'd made the right choice in the first place and gone with Geza Gear. Geza Gear motorcycle covers are the best you can buy to protect your motorcycle inside and outside of the garage. I purchased my first cover in 2011 for my 2000 Kawasaki ZX-6R. I needed another cover for my 2024 Kawasaki ZX-6R 636 40th Anniversary Edition and as luck would have it, Geza Gear was there to the rescue. My first cover had worked so well, that I would have been insane to not purchase another one. There have been a couple small changes since my first purchase, like the badge and the mirror covers. Now, the mirror covers are sewn in and my previous version they were loose (there are cinch cords to tighten for towing purposes). For my 2024, I currently choose to fold my mirrors up when not in use, but that is not a problem. The mirror sleeves tuck in nicely out of the way. If you love your motorcycles as much as I love mine, show it by purchasing a cover from Geza Gear. If you take care of them, they will take care of you.

I had ordered a part from another dealership for my bike, and after a month and a half and multiple…read morecalls the part was not in, and the dealership did not offer any alternatives or ideas to get the part. I called Lynchburg HD with the hope of finding the part. They did not have the part, but Kiefer tracked the part down from another dealership and had it shipped to me. Excellent customer service and Kiefer went above and beyond, even called me on his day off to keep me informed of what was happening. Highly recommend Kiefer and the dealership!

Wow, Lynchburg HD is a great place. Run for the Wall needed a place to park and have dinner and…read moreWesley (shop owner) cooked dinner for 500 riders and kept his service department open late to work on our bikes. I looked for Wesley to personally thank him and to get his baked bean recipe but could not find him. Great selection of shirts that I will gladly wear and tell everyone I know that you are the best. Thank you!!!!

We rode to Richmond for a nice day on the road and a meal. When we came out of the restaurant my…read morebattery was totally dead. I called Steel Horse HD at 3pm on a Friday evening. I talked to Lt Dan. He called me back shortly and assured me he was on the way. Shortly after our conversation he arrived with the trailer. Secured my bike and took me back to the dealership. Once there we were offered all the amenities to make sure we were comfortable while we waited. The staff was very friendly and got me back on the road in record time. Lt Dan actually called me the next day to make sure we got home safely and offer his assistance if we ever needed the dealership again.

In my Opinion ! About 5 years ago I test rode a Road King at there old location and it rained so…read morethe salesman let me keep my Independence Custom Red w Silver Dragon Tail in there showroom overnight so as not to have to get wet from a thunderstorm & dirty up my chopper. Very nice service & great people to work with as they went out of their way to help me out. Would Definitely Buy a Hog from them in the future. Could not ask for a better experience in my opinion.