Customer service was non-existent. A sales person did open the door for me and greeted me on his…read moreway out to help another customer. Three employees that appeared to be sales people. Never approached me. Limited inventory on the sales floor so I went out back and saw a lot of new side by's so looked at those. Still no one. Went back inside and all three were sitting around one desk and STILL never acknowledged I was there. I was prepared to pay cash for a $15K purchase. Walked out.

Best dealership in the area to work with. We've bought a few bikes and ATVs from here over the…read morelast probably 5 years. Always great communication and willing to work with you. We had one issue and it was resolved no questions asked. We'll never go anywhere else as long as they're in business!

Wasted the 2-hour round trip. The second star was because I had previously purchased parts from…read morethem and I found that the guys in the Parts Department were very friendly and helpful. So I figured I would give them a chance to sell me a motorcycle - which is my purpose for making the long trip over the mountain. I found the bike I like and asked the 2 closest staff for information (the bikes did not have any tags). The two played hot potato so I went and used their restroom first. When I came back to the same bike, with my helmet and riding jacket in hand, nobody seemed very motivated to want to deal with me. So I left and have decided to see if I can make the purchase from Village Motorsports, 23436 Constitution Hwy, Unionville, VA 22567 instead. Their staff is so much friendlier and actually great you when you enter their facility.

I was on an 1800-mile dual sport trip and overestimated how much tread life my front tire had. I…read moreentered Staunton, Va started calling around and found Robbie at Wayne's Cycle Shop at 183 East Side HWY Waynesboro, VA. They had a great selection of front tires to choose from at competitive prices. They got me back on the road in just a couple of hours. 900 miles and 4 days later I arrived safely home. Thank you to the guys at Wayne's Cycle Shop Stephen

I had a great experience at SWHD today. I saw a beautiful pre-owned Road King Classic online and it…read morewas a bike I had passed on buying a while back and always regretted it. I called the shop and spoke to KB in sales, and he was very nice. I happened to be on vacation at the time and didn't want to lose out on the bike so I asked if I could leave a credit card number to hold the bike and he said "No problem" and held the bike for 6 days. While on the way home from vacation, I saw a sign saying "Orange, 20 miles", so we decided to stop in and check the bike out. Well, the bike was as beautiful as I hoped and I knew I wanted it. I told KB I would come back the next day to do a deal. I got back to the shop today and KB was ready to take me on a nice test drive, and he could probably tell from the grin on my face that the bike was sold. We agreed on the price and I was sent to see the really great people in accessories, parts, and service- I was really impressed with Kim, Jimmy, and everyone I met. The lady who helped me pick out a new pair of riding shoes was super nice as well. Then it was off to see Kelsey in Finance and the process could not have been easier- she is smart, efficient, and a true pro. I was out of her office in under 10 minutes, which NEVER happens at dealerships. I'd like to thank all of the staff, especially those I mentioned, at SWHD for being so kind and genuinely happy with what they were doing. KB even asked me to let him know when I made it home (I live 90 miles from the shop) and that tells me what great people SWHD has working for them. Next time I'm in the market for a new bike, I will probably pass 4 other dealers on my way to SWHD. Thank you!

purchased a used ultra glide there about a month ago. Brock Foster was my salesman and he did a…read moregreat job making the transaction go smoothly. we took a nice test ride to make sure it was the ride i wanted and he threw in a nice helmet in the deal. totally satisfied with the bike and the whole deal.

Just stopped in cause it shows up for motorcycle leather. Was pleasantly surprised by the…read moremotorcycle gear. I'm always looking for a place to do moto shopping or browsing. They had leather apparel, some leather storage, helmets, patches and stickers and different types of motorcycle decor like tin signs and stuff. Make it a ride destination was a cool little place.

If you need a phone case or some sort of souvenir this is definitely the place to go I wish they…read morehad longer hours though but the staff is very helpful

First off Larry is a good guy but he's just a salesman and probably doesn't have much pull once a…read moresale is made. As much as I want to give a high rating I just can't. Went there Saturday and bought Mahindra 1126HST, added a box blade and a grapple attachment for the front. Grapple needed a 3rd function switch that I was told was in stock and takes virtually no time to install. Ok so the tractor was expected to be delivered yesterday or today (Tuesday or Wednesday). Well no tractor! Contact them and asked where my tractor is and I was told that the switch was not in stock and had to be ordered but should be here by Friday at the latest and hopefully the tractor will be delivered Friday or Saturday. Received another call and I was told that the part might NOT be here by Friday and they don't get deliveries on Saturday so since they are closed on Monday it appears that I might not get my tractor until late next week. This is unacceptable and I really wish I can pull out of this $33,000 deal and go down the street and get a Kubota which I know are a little more expensive but I would trade that off with better customer service and experience. I will contact Mahindra directly to see what my options are since I don't believe I will get any compensation or satisfaction from Ultimate Cycle. So this is an updated review. Luke Oley reached out to me and we had a nice talk and he was able to resolve every issue that I had. seems like there was a lack of communication and the issue was addressed and I'm pretty confident that going forward there's not gonna be any more issues. The tractor was promised to be delivered tomorrow so we'll see. Fair is fair and Luke addressed all the issues and took care of them so hopefully this was just a blip.

I looked on line and they had 2 different 4wheelers on line go in Tuesday to but them when I walked…read morein the sales agent did not come off friendly or helpfull after talking to him for less the 2 min I asked about the 2 4wheelers which they did not have found 2 that would work he said lets do paperwork went to his desk by the front door they don't take card I was gonna pay with my debit card and they don't take any card, DO not buy from them service SUCKs talked bad about other dealers did not have what they said they had This company thrives on making to pay for in payments and interest for those payments I bought better name 4wheelers for what they was gonna charge with much better customer service.

I came for the Ducati puns, stayed for the awesome decor, left with a happy bike…read more I'm not only new to Ducati Winchester, and I'm not only new to Ducatis, I'm new to the entire world of motorcycles. But the one shop I kept hearing recommended over and over again is "the duc pond." As a fan of a well-placed pun myself, I had to check these guys out. They're absolutely not down the street from me, but what the hell did I buy the bike for anyways?! To ride it - so off I set for my 11AM appt (which had me waking up at the buttcrack of dawn... my bad, me) for Winchester. I'm greeted by a giant dog bellowing barks in exchange for head pats. Absolutely had to make that trade, and then the Ducati tech walks out and like a wizard, fixes everything on the bike, gives it a once over bill of health, makes recommendations, and teaches me a few things. It was wonderful. Was it cheap? No - but I'm a huge proponent of "you get what you pay for" and what I wanted was a Ducati technician and what I got was the confidence that my motorcycle had been taken care of. Will definitely be back!! I like these guys!

Winchester Ducati no longer sells or can perform warranty service on Ducati motorcycles since…read moreSeptember of 2020. I wish I would have been told this before the owner (Donnie) took my Ducati in for warranty service in October 2020 and let the bike sit for close to two months. I now have to take the bike to another Ducati dealer for the work W.D. could not perform. I won't even get into the horrible customer service when I originally dropped the bike off....

I wanted to buy a new bike off their website circa $15K++ with no mention of the fees, taxes etc…read more I simply wanted the OTD. Twice I have called now and both times it was answered by someone the owner should not let anywhere near a phone. The first time I finally got to a guy called Chris who said he would call be back in a few minutes with the numbers -- that was 2:07pm yesterday. I called again today and I am not sure if it was the same person, but they were equally rude and surly. He was so gruff I ended up annoyed and I hung up. If this is what they are like when you are a buyer, what are they like after the sale? Interface here has always been hit or miss, but I kissed up since they were the only game in town (I thought).

I bought a car from South Main Motors in March 2010 and had a great experience with them. Jeff, my…read moresalesman, was straightforward and lacked a lot of the usual car salesman BS that you usually see, particularly at smaller dealerships.

I had ordered a part from another dealership for my bike, and after a month and a half and multiple…read morecalls the part was not in, and the dealership did not offer any alternatives or ideas to get the part. I called Lynchburg HD with the hope of finding the part. They did not have the part, but Kiefer tracked the part down from another dealership and had it shipped to me. Excellent customer service and Kiefer went above and beyond, even called me on his day off to keep me informed of what was happening. Highly recommend Kiefer and the dealership!

Wow, Lynchburg HD is a great place. Run for the Wall needed a place to park and have dinner and…read moreWesley (shop owner) cooked dinner for 500 riders and kept his service department open late to work on our bikes. I looked for Wesley to personally thank him and to get his baked bean recipe but could not find him. Great selection of shirts that I will gladly wear and tell everyone I know that you are the best. Thank you!!!!

I've purchased 5 trailers from Phil. Always have had great service and fair prices. What more can…read morebe said.

Purchased a great trailer, Aluma 7712H. Business damaged side rail during spare tire holder…read moreinstallation at time of purchase. Noticed the permanent damage to side rail, when I removed it for cleaning recently. Owner hasn't respond to my email or phone calls to try and get a replacement for my now damaged RH Side rack. Watch what you have them do to your trailer. Stripped six bolts and permanently bent my side rail. Also used wrong adapter that chewed into the aluminum rail on rack tube.