Very pleased with my first maintenance service. They were ready for my bike on the day scheduled…read moreand the 6-hour job was done by day's end. Excellent explanation of work performed by Norm, the mechanic and co-owner.

Valley Kawasaki-Suzuki is not your average motorcycle dealer and by that I mean I did not…read moreexperience any of the things that make me hate dealers - aggressive sales tactics, back and forth with "my sales manager", low balling me on my trade, the list goes on and on. I was super pleased with my recent visit and purchase. It was worth driving the extra mile to get there. Actually, 40 extra miles - at 75 miles away they're not the closest dealer to me. Valley has a big selection of bikes on the floor, a test ride was offered but declined since I knew exactly what I wanted and what I wanted to pay for it. I ordered some options that won't be in for a few days but when they come in, they'll be installed free of charge. My salesman was Bobby, I highly recommend you talk to him. Overall, a great experience - no drama and I left happy.

Customer service was non-existent. A sales person did open the door for me and greeted me on his…read moreway out to help another customer. Three employees that appeared to be sales people. Never approached me. Limited inventory on the sales floor so I went out back and saw a lot of new side by's so looked at those. Still no one. Went back inside and all three were sitting around one desk and STILL never acknowledged I was there. I was prepared to pay cash for a $15K purchase. Walked out.

We have purchased 3 bikes from Earlys! We love the family atmosphere and appreciate the laid back…read moresales approach. Truly a family run business that wants to help bike owners and their community. Love them dearly!

I appreciate it how quickly the service department, or parts department I suppose, greeted me and…read morewas eager to help. The prices on the bikes seems pretty fair, even in the midst of the Covid game. I would go five stars, but I didn't really find the snarky attitude towards harleys to be appropriate. I have one Suzuki GSXR1000, a Ducati monster, a Harley heritage soft tail and a Harley Dyna wide glide. The point is that there are a lot of great bikes out there that all have their good and bad points. The fact that the parts guys had to dive into the books to look up a very simple part indicates that they have a fairly limited understanding of Harleys. I think this would be a wonderful place for your metric bike, but probably not for your American bike.

I wanted to buy a new bike off their website circa $15K++ with no mention of the fees, taxes etc…read more I simply wanted the OTD. Twice I have called now and both times it was answered by someone the owner should not let anywhere near a phone. The first time I finally got to a guy called Chris who said he would call be back in a few minutes with the numbers -- that was 2:07pm yesterday. I called again today and I am not sure if it was the same person, but they were equally rude and surly. He was so gruff I ended up annoyed and I hung up. If this is what they are like when you are a buyer, what are they like after the sale? Interface here has always been hit or miss, but I kissed up since they were the only game in town (I thought).

I bought a car from South Main Motors in March 2010 and had a great experience with them. Jeff, my…read moresalesman, was straightforward and lacked a lot of the usual car salesman BS that you usually see, particularly at smaller dealerships.

This motorcycle shop is great; Old School: perfect service, best rates in the business and real…read morepersonal contact. Think I'm bs-ing? 1. Had an Yamaha R3. Tipped it over once and made a bee-line to Thom, the owner. He immediately sourced quality (not over repriced, I checked) parts. I paid for the parts list and they were shipped, installed and tested by Graham inside of a week. The bike was armored to tank levels: every set of sliders, engine and handlebar protection. It was OEM quality. 2. I out grew the Yammie and upgraded to a '25 Honda Hornet, brand spanking new and just on the market. I decided I was not happy with OEM its systems and bought $1K of parts (yes, bike owner procured parts). Patricio, with a smile on his face (he loves what he does), put the bike up on the stand and crammed most of the add ons I got. Firefly personnel never force or jury-rig parts onto a bike. The ones which didn't fit/work was returned to the me with an explanation of non-use. Patricio installed the add-ons with superior work to Honda manufacture. The wiring was flawless: neat, traceable and firmly secured. Even something as small as the positioning of a random switch was done with ergonomic precision - German benchmark work. Everything, installed works perfectly and the parts which didn't fit or work was returned to me in original condition. I rode away with new powerful aux lights, a new console identical to a car's CarPlay interface (with front and rear cameras), monogrammed chain guard, etc... Free?: good conversation and a few laughs. Im happy - again.

From the owner: Locally Owned Business, we specialize in all makes and models of motorcycles, scooters, ATVs, and…read moreSide by sides. We also offer pickup and delivery services and roadside assistance.

Awesome place! The staff is friendly and very helpful. They…read moreare knowledgeable about fixing and troubleshooting problems. The worker fixed and rode my bike to make sure everything was okay before I walked out of the store. They will explain to you what they did and walk you through. It's a good learning experience if you are new to cycling. They will give you tips on how to take care of your bike and what may be best for your riding style. I don't own a Trek, but the bikes here are pretty nice. They probably have what fits your cycling needs from beginner to experienced riders.

Brought in a 10 year old Motobecane with less than 1500 documented miles on the drive train. Bike…read morewas well maintained and functioning perfectly. They told me the drive train was "worn out" and all the cables needed replacement. $500 of restoration work needed. As an engineer riding and maintaining bikes since 1980, I disagreed with the assessment. I have put 3 or 4 times that mileage on my Trek without wearing out the drivetrain. Not saying that they don't know what they are talking about! Just saying they won't get my business.​

Knowledgeable, lots of inventory to choose from. I live an hour away but they were flexible enough…read moreto schedule ma on my bike while I waited. Highly recommended.

They had a range of products including one that suited my wants. The sales approach was friendly.read more

Pros: knowledgeable, friendly staff, great selection, they carry Felts!…read moreCons: wish tune ups were a little cheaper Both my wife and I bought our first road bikes (2011 Raleigh Gran Sport for me and a Felt ZW for my wife) at Mark's and were impressed with the quality of both the service and bikes from this store. My wife and I were neophytes to road cycling, but the staff worked closely with us over several visits to the store to set us up with bicycles that fit our budget and suited our needs. Other bike stores tend to be snobby (ahem, Shenandoah bike Co.) unless you are spending over a thousand dollars, but not Mark's. Even though My wife and I have since moved away from Harrisonburg to DC, I still pop in when I'm visiting friends in town to stock up on whatever parts I need. If you're looking for a great bike shop then look no further than Mark's!

I looked all over for somewhere that sold Hoka One One Bondi 7 wide shoes an actually had them in…read morestock. I did not want to buy them online because I needed to try them on because of how my feet are. I have ankle issues and knee issues. If I wear any shoes besides Hoka one one Bondi series I walk with a limp. Due to how my arches i my feet are and my ankles. When you wear them it's like walking on marshmallows they feel so good. I called them up an asked if they had any in stock. The staff was very nice. They said they had them in 8.5 wide which is really hard to find. I went there an was totally surprised they had a bunch of Hoka Bondi shoes in stock. I could not believe I finally found a store that actually had some in stock. Would definitely recommend this store for shoes. They also have a bicycle repair shop in it.

Very professional shop and employee's . Very helpful and polite . Took care of my bicycle service…read moreneed's and explained everything very well. Thanks for helpin me get back on my bike.

The staff at Rocktown are incredibly sweet and I have no doubt they try their best to treat…read moreeveryone equally. That being said, it's a difficult shop to purchase anything from as a new cyclist. Whether the staff tries to or not, the impression I often get is that those who purchase the "S-Works" models and products of a certain price range will receive more attention/respect for timing of repairs and builds. On top of that, my most recent purchase involved a delay of three or four days and an installation of a dropper post so poorly installed that the wiring frayed and detached itself after a seat adjustment of about four inches. I want to return to Rocktown someday because the selection is excellent, but things need to change. Until then, I highly recommend Bluestone Bike and Run.

Purchased a great trailer, Aluma 7712H. Business damaged side rail during spare tire holder…read moreinstallation at time of purchase. Noticed the permanent damage to side rail, when I removed it for cleaning recently. Owner hasn't respond to my email or phone calls to try and get a replacement for my now damaged RH Side rack. Watch what you have them do to your trailer. Stripped six bolts and permanently bent my side rail. Also used wrong adapter that chewed into the aluminum rail on rack tube.

I've purchased 5 trailers from Phil. Always have had great service and fair prices. What more can…read morebe said.