Took my car there for an inspection and coolant leak. They replaced the radiator. Two days, 50…read moremiles later, my car made a loud banging sound, overheated, and broke down. I had to pay for a tow back to their shop. Several days later they told me it was a burst radiator hose. They never replaced the hose! Ladd Auto then charged for AGAIN for labor, new coolant, and parts. (An extra $167 on top of the $120 tow) A few days later my car started smoking again. This time from an oil leak dripping onto my heat shield. They changed the oil in my car, even put the sticker in the windows, then denied the oil change when I brought the car back. I took my car to another shop. Now, just a few weeks later, I am experiencing a coolant leak again. I went here because the reviews raved about honesty. This was not the case for me! I was gaslight and problems were not fixed.​

Brought my car to Ladd Auto in January for a tire install. It drove fine going in, but upon leaving…read moretheir lot, I noticed a bumping sensation when accelerating into a turn. When I mentioned it, the mechanic told me to bring it back if it continued. When I took it back for them to try to determine the problem, they had no record of me or my previous visit in their system--even though I paid them twice. They claimed I needed an alignment due to uneven wear, but I'd had one just 6 months earlier and hadn't hit any potholes. A trusted mechanic later confirmed my differential had chunks missing from it ($850 repair). Talking it over with a friend, who explained what was required to do such damage, it became clear: someone must have taken my car (a twin-turbo) for a joy ride after the tire install and hit something hard enough to damage both the alignment and differential. Bottom line: avoid this shop--your car may come back worse than when you dropped it off.

Great service. Family owned and operated. They even know how do service Teslas! Recommend to…read moreanyone. Very honest.

I am so grateful for this shop! Both Scott and Rick were so helpful and kind in helping me with a…read morereplacement battery for my vehicle. While I had a bit of sticker shock at the price of the battery, after some sleuthing, I found their price to be the lowest around. I picked up the battery this morning and installed it at home myself. It has a 3 year warranty should there be any issues with it. So grateful! Couldn't recommend them more highly. Being new to the area, it's really comforting to know they're just a short drive away should the need arise for service. Thank you guys so much!!!

We hit a deer on the intestate 10 hours from home. They got us right in and on the road again. Good…read moreservice and good price. I would use them again. JPB

My truck overheated on the side of the mountain and had to be towed in. They were able to order the…read moreparts I needed and make the repairs in well under 24 hours. I give them high marks for being forthright and fastidious!

First time I've needed body work done on my '98 Blazer, and Classic was recommended. Now I see…read morewhy. They found a perfect match for the '98 Chevy Blazer sideview mirror that someone knocked off my car and didn't have the courtesy of leaving a note. Anyway, Classic not only found a perfect match, installed it, adjusted it, and charged me a very reasonable amount, plus reattached my two door panels that had been loose for some time. I don't want to have to have more car body work done, but there's no other place I'll go when will no doubt need it in the future.

Don does great work in a timely fashion. Needed some repairs not covered by insurance. A perfect…read morejob at almost all body shops was $900. Told Don to make it look "good enough". He charged me $200 and no one could tell that it was ever damaged Don Cullen is a prince of a guy. Best body shop ever.

This garage was recommended to me by two Nelson County locals, so I thought they'd be a great…read morechoice to help me with some issues on my '03 Tundra. Called a week ahead to make an appointment--they're very booked--and made arrangements to drop the truck off for brakes and an oil change. All good, right? Well.... For starters, when I show up with my truck on the appointment day I'm greeted with blank stares and told that I don't have an appointment. Which is funny since I arranged for someone to meet me at the garage and give me a ride into work. ANYHOO... They ended up taking truck and I explained quite clearly what the problem was: the front rotors seemed to be warped because I had a wobble in the wheel when stopping and I have a lot of screeching, bussing, and noise coming out of the back brakes. Also I needed an oil change and the cold air intake filter and air filters changed. No problemo, they said. We will let you know when it's ready. About a week--yes, a week--later, I get the call they have my truck done. I was presented with a bill for nearly $600 for the repairs, which included an oil change, air filter (not the cold air intake, which they said they couldn't do because it's aftermarket. Ummm. Wut?), and front brakes with new rotors. Seemed pricey to me, but ok. I'm told these guys are good. I asked about the back brakes and was told they just needed cleaned out because of debris and dirt in the drums (which makes sense. I live and work on a farm). Ok then. Hand them a couple weeks salary and I'm out the door. The next day I had to travel about 400 miles round trip for business and, as soon as I had to really apply the brakes...the entire vehicle shuddered and felt WORSE than when I had originally brought it in. I will say I noticed a slight roughness at low speed when I took the truck home that day, but I attributed that to the new pads needing to be broken in a bit. I don't know. I'm not a mechanic. The entire trip I was worried the truck was unsafe. The shuddering and bucking increased as the brakes heated up and it just got worse and worse. So, I called the garage back and told them I was extremely unhappy with the work and they needed to make it right. I also asked if a tech road tested the vehicle after the work was done because even at low speed the brakes didn't feel smooth. To their credit, they took the truck back in and re-evaluated without complaint or cost to me. I mean, yeah. The least a mechanic can do is stand by their work. A few hours later I get a call from the shop manager who tells me that the rear drums are warped and need to be replaced. Wait. What? You intitially tell me that it's just dirt and debris and now you're telling me that the drums are warped? Was this not part of the inspection when you had the goddamn drums off the vehicle?! Did no one actually check to see if they were in spec? Apparently not. After some back and forth, I agreed to pay for the parts if they would comp the labour, to which they agreed. A few hours later I get a call telling me that they got new rear drums from the parts store across the road and they were worse out the box than what was on there. I asked if they took that up with the parts store, or if they tried ordering from another supplier and was given a rather opaque explanation about how you just can't trust parts from parts stores anymore and, hey, Toyota has the drums in stock for twice what we quoted you before on the same part. Now I'm pretty upset. To recap: $600 to make my vehicle LESS roadworthy than it was when I brought it in. An entire WEEK to do LESS than what I asked them to (apparently after market parts are like confusing?!). And every time the shop manager opens his mouth it's costing me more money. I know for a FACT they did not road test my vehicle after the work was done. If they had, even a day-one oil change tech would have felt something off with the brakes. So I was let to leave their shop in a vehicle that could have been catastrophically unsafe. My rear brakes still shriek and squeal and I don't like driving on the freeway if I can avoid it. Since I handed Stoney Creek Automotive six bills to fuck up my work truck, I can't afford the money I need to ACTUALLY FIX IT. So if you have a lot of money, a lot of time, and don't care too much about quality service, I guess take your vehicle here. Otherwise, a shady tree mechanic and a sixer of PBR tall boys would likely be a better bet. Worse. Mechanic. Ever. Do not take a tricycle to these jokers.

Do not put Wintergreen, Va as your primary address or tell them you have property up there or they…read morewill take advantage of you! You are much better off saying that you are a local - maybe then they won't rip you off. They charged me $200 to change my cabin air filter. I had an oil change, cabin air filter change, front brake pads and rotors and back brake pads done and they charged me $1,100 - they wouldn't give me the quote beforehand and I was in need so I guess I was prime prey for this terrible business. Then they wanted to get me to buy new tires These people are swindlers and I highly recommend that you do not come here. Avoid it like the plague.