This motorcycle shop is great; Old School: perfect service, best rates in the business and real…read morepersonal contact. Think I'm bs-ing? 1. Had an Yamaha R3. Tipped it over once and made a bee-line to Thom, the owner. He immediately sourced quality (not over repriced, I checked) parts. I paid for the parts list and they were shipped, installed and tested by Graham inside of a week. The bike was armored to tank levels: every set of sliders, engine and handlebar protection. It was OEM quality. 2. I out grew the Yammie and upgraded to a '25 Honda Hornet, brand spanking new and just on the market. I decided I was not happy with OEM its systems and bought $1K of parts (yes, bike owner procured parts). Patricio, with a smile on his face (he loves what he does), put the bike up on the stand and crammed most of the add ons I got. Firefly personnel never force or jury-rig parts onto a bike. The ones which didn't fit/work was returned to the me with an explanation of non-use. Patricio installed the add-ons with superior work to Honda manufacture. The wiring was flawless: neat, traceable and firmly secured. Even something as small as the positioning of a random switch was done with ergonomic precision - German benchmark work. Everything, installed works perfectly and the parts which didn't fit or work was returned to me in original condition. I rode away with new powerful aux lights, a new console identical to a car's CarPlay interface (with front and rear cameras), monogrammed chain guard, etc... Free?: good conversation and a few laughs. Im happy - again.

From the owner: Locally Owned Business, we specialize in all makes and models of motorcycles, scooters, ATVs, and…read moreSide by sides. We also offer pickup and delivery services and roadside assistance.

I usually work on my bike myself, but this year I didn't want to spend too much time on it,…read moreespecially replacing the stock front fork with an Ohlins on my Yamaha XSR700. I also wanted a second set of eyes to check all my work and inspect everything once in a while, so I dropped my bike off at Fairfax Cycles. The main service I requested was to replace the front fork and exchange the fork and brake oils. I bought the Ohlins fork from Partszilla and dropped it off at the shop. I was missing some other small parts needed, and they were able to order it for me. I had a budget I wanted to stick to, and they were able to work with me to meet my budget and the services I needed. They were very flexible. For the amount of work done on my bike, I'd say the price was fair. The place is very busy all year round, though. Please set your expectations. You'll likely have to wait to get serviced. You'll also need to pick up ASAP. I felt good about all the services performed on the bike. The installed Ohlins fork makes the bike so much better. Will I come back, a definite yes.

great people Terry is great, their rates are very reasonable comparing other bike shops in…read moresurrounding area, great

Mark is an excellent mechanic and is very knowledgeable and honest. He has worked on several bikes…read moreof mine, my roadglide, Dads Street glide and my brothers crossbones. As all good shops there maybe a little wait time so don't wait till the last minute. If there isn't a wait they probably suck. Had many previous bad experiences.. you don't have to worry about that at Twisted Wench Motorworks. Marks shop is on point!

I've been dropping my Harley's off at Mark's shop for a few years now. He's a great mechanic and…read moreknows his stuff. He's also very honest and gives great advice on things you need and the things that are a waste of money.

Great bicycle shop. Fixed a rear tire. The stem broke off and they installed in the time promised…read more Plus in area a brewery to enjoy wile we waited.

Great bike shop been in the area 50 years or longer , Had a problem with a tire that was on my E…read morebike ,[They did not sell me ] they went out the way to order the part . as i am walking around looking at helmets 130 .00 on the tag get to pay and the young man says this is on sale $60.00 made my day working with a well organized shop that is LOCAL...

Wasted the 2-hour round trip. The second star was because I had previously purchased parts from…read morethem and I found that the guys in the Parts Department were very friendly and helpful. So I figured I would give them a chance to sell me a motorcycle - which is my purpose for making the long trip over the mountain. I found the bike I like and asked the 2 closest staff for information (the bikes did not have any tags). The two played hot potato so I went and used their restroom first. When I came back to the same bike, with my helmet and riding jacket in hand, nobody seemed very motivated to want to deal with me. So I left and have decided to see if I can make the purchase from Village Motorsports, 23436 Constitution Hwy, Unionville, VA 22567 instead. Their staff is so much friendlier and actually great you when you enter their facility.

I was on an 1800-mile dual sport trip and overestimated how much tread life my front tire had. I…read moreentered Staunton, Va started calling around and found Robbie at Wayne's Cycle Shop at 183 East Side HWY Waynesboro, VA. They had a great selection of front tires to choose from at competitive prices. They got me back on the road in just a couple of hours. 900 miles and 4 days later I arrived safely home. Thank you to the guys at Wayne's Cycle Shop Stephen

As a new female rider, The Cycle Center has been wonderful to work with while servicing my 2006…read moreHonda Shadow. They stay busy and I see why! They answer all my newbie questions to help me understand my bike better will be my bike shop for many years to come!

Bot a motorcycle. Great service, helpful, Good value, great selection. Staff very knowledgableread more

Customer service was non-existent. A sales person did open the door for me and greeted me on his…read moreway out to help another customer. Three employees that appeared to be sales people. Never approached me. Limited inventory on the sales floor so I went out back and saw a lot of new side by's so looked at those. Still no one. Went back inside and all three were sitting around one desk and STILL never acknowledged I was there. I was prepared to pay cash for a $15K purchase. Walked out.

Best dealership in the area to work with. We've bought a few bikes and ATVs from here over the…read morelast probably 5 years. Always great communication and willing to work with you. We had one issue and it was resolved no questions asked. We'll never go anywhere else as long as they're in business!

well, disappointing overall experience. Mike, the salesman, is experienced and knowledgeable. I…read morelike supporting local business otherwise, I may shopped around more for my son's Can-Am. However, my thoughts are that the salesman makes the sale but the service department makes the returning customer and future sales. On that note, this business is suffering. As noted by others as well, the service and customer support is lacking and needs attention. As for us, immediate piece or part maybe, but service and support we probably be done in Roanoke or Purcellville, Virginia.

Riding for me is all about safety, it being first and the maintenance of your cycle. When I spoke…read moretoo Kimmie she sounded like an expert. Her analysis made sense. What I received was a Lie. if I road that bike today as I did before the issue here, I believe it would fail. By the work performed were working parts were welded to not work. VPMS followed no procedure or protocol on my bike. The shop had no respect in regard to me or my cycle that now I believe is garbage. My ability to operate that cycle safely is no longer viable. You can't access the engine compartment under the seat, which is welded to the frame, the seat. VPMS had no knowledge in the proper repair of my Kymco. None! They lied to me and still are. You open and close the seat four times when I can't open it once owning the cycle for six years. They Redesigned the Bike to Junk! I wouldn't recommend this shop for any procedure. They will lie in the maintenance of your cycle putting your life at risk and others while on the road. A Military Guy Safety Is First it's a part of Life!

Caring.... Attentive.... User friendly.....attention to detail.... Goes the extra miles..... look…read moreup Sam Lambert for sales..... he is amazing.... U will walk in a guest and leave as a friend!!

Beyond miserable. Dropped my Harley off 3 days early for an appointment I waited 3 weeks to get,…read morebecause I was going out of town. DAY AFTER my appointment, I had to call them to find out what was going on. Was told "we didn't get to it, things just turn out as expected sometimes" They then call me to tell me my oil change and rear ABS issue will be $1800. I say go ahead. 2 days go by, I call them again after no word. Oh, the ABS needs another part, now it's $2700. I tell them to finish changing my fluids and I'll take it elsewhere. 2 more days go by, nothing. I CALL AGAIN! "Is my bike done"? "Thought I called you, yeah, it's ready". Very pissed off, I pick up my bike, pay the $480 for an oil change, and off I go. Get home (50min away) and realize my back rest wasn't put back on. 3 weeks later, after not sending to me like they said they would, I have to "meet a tech" near my house to pick it up and reinstall myself. HORRIBLE customer service. I will never go back

I had a great experience at SWHD today. I saw a beautiful pre-owned Road King Classic online and it…read morewas a bike I had passed on buying a while back and always regretted it. I called the shop and spoke to KB in sales, and he was very nice. I happened to be on vacation at the time and didn't want to lose out on the bike so I asked if I could leave a credit card number to hold the bike and he said "No problem" and held the bike for 6 days. While on the way home from vacation, I saw a sign saying "Orange, 20 miles", so we decided to stop in and check the bike out. Well, the bike was as beautiful as I hoped and I knew I wanted it. I told KB I would come back the next day to do a deal. I got back to the shop today and KB was ready to take me on a nice test drive, and he could probably tell from the grin on my face that the bike was sold. We agreed on the price and I was sent to see the really great people in accessories, parts, and service- I was really impressed with Kim, Jimmy, and everyone I met. The lady who helped me pick out a new pair of riding shoes was super nice as well. Then it was off to see Kelsey in Finance and the process could not have been easier- she is smart, efficient, and a true pro. I was out of her office in under 10 minutes, which NEVER happens at dealerships. I'd like to thank all of the staff, especially those I mentioned, at SWHD for being so kind and genuinely happy with what they were doing. KB even asked me to let him know when I made it home (I live 90 miles from the shop) and that tells me what great people SWHD has working for them. Next time I'm in the market for a new bike, I will probably pass 4 other dealers on my way to SWHD. Thank you!

purchased a used ultra glide there about a month ago. Brock Foster was my salesman and he did a…read moregreat job making the transaction go smoothly. we took a nice test ride to make sure it was the ride i wanted and he threw in a nice helmet in the deal. totally satisfied with the bike and the whole deal.