I made appointment for an inspection sticker. In the past, wait times have been excessive. Working with service rep, Krystal Carr, was seamless and excellent. She stayed on top of progress with the job and informed me as soon as the service was complete. I felt like an important customer. Thank you, Krystal! read more

DO NOT GO HERE OR ANY FLOW DEALSERSHIP!!! Unless you wanna get scammed, lied to, manipulated so they can make a quick buck. Anything that is owned by flow is horrible My car had a recall issued and they will not honor it read more

Had a stressful Saturday morning as my Audi was stolen. I called the local Audi dealer in Richmond and, as usual they were useless but opened at 8:00 so I tried. When Flow opened at 9:00, the location where I purchased the car, Richard Glen was AMAZING in helping contact and get the track feature going. He took at least 45 minutes out of his day to help one customer. He could not have been nicer or more helpful. The Audi app was giving me some struggles, so he helped me contact the tracker service and got everything done that needed to be done to track the car. A great customer service job that many organizations are often lacking these days. Richard could not have done a better job for me. Many thanks Richard. I hope I don't need you again, but I know you are there if I need you. read more

Audi service overpriced their alignment service for my car, claiming the recalibration of sensors caused the price of the alignment which is priced at $103 to be $800. The car was not in an accident, only had new tires put on. Do not go there!!! They will rip you off!!! read more

Had the worst service experience. Called the number on website and asked for appointment for 20k checkup on our Q5. Was told 20k checkup was oil change and tire rotation would take 1.5 hours and made appointment for 11AM and I would wait on the car. Arrived on time (it's 45 minutes away) and was told it would take 3-4hrs for the oil change and tire rotation and the 20k checkup was a lot more than oil change and tire rotation and what I was told was wrong. I asked what good was it to make appointment and was told as a matter of fact by service consultant that the appt. was to see him not get the car worked on. No apologies for the confusion just what to you want to do. I didn't have 3-4 hours so I left. Two days later I got an email from Flow saying they were sorry that I missed the appointment. I won't be back. read more

You'll notice all the good reviews are for Audi sales. That's because Audi doesn't stand behind their parts and service. I had a spark plug break and ruin the engine of my Audi Q5 even though I had just changed them 17,000 miles earlier. Unfortunately, Audi only covers its spark plugs for 12,000 miles (yet recommends that they only be changed every 30,000 miles?!?) so the cost of replacing the engine was my responsibility. Let my pain be your free lesson. Take your Audi to any local Euro car shop that uses Bosch parts since those are covered under a lifetime warranty. Avoid Audi service at all costs. read more

I recently purchased an Audi S6 from Flow in Charlottesville. I live in Richmond, however every time I went to the dealership in Richmond I found them fairly inattentive and not as knowledgeable in their product as they should be. So I made the trip into Flow Audi when traveling through Charlottesville one day. They are terrific in comparison. Very knowledgeable and helpful. I ended up order my car that same day. Commend Will Reifsteck and his team at Flow Audi for a terrific buying experience. read more

I made an online reservation three weeks in advance for my vehicle's 30,000 mile checkup. I received the automated confirmation from the dealership for the scheduled date. I show up on the day of the appointment and was told it had been rescheduled, but they neglected to notify me before the appointment of the change and unfortunately did not attempt to come up with a solution while I was at the dealership (mind you I traveled all the way from Richmond, VA). I'm disappointed by the lack of customer service from Flow Audi of Charlottesville. read more

If I could I would give one star! I picked up my car at 1:30pm today and paid for a new key and the programming for the key, $572.26. And now we are 2.8 miles away from the dealership and the car died. When the vehicle was towed to Audi, the battery had been disconnected prior to towing the car since it was sitting, we didn't want the battery to die. Well, when we got there the service guy Josh had someone jump my car and we left. We made it a few miles from the dealership and the car shut off. I called and they said they would send someone out immediately, well over an hour later, no one came. I called again, and I was told they were busy and trying to get someone to come. Long story short, no one came. I had to get the car towed from Charlottesville to Buckingham, we waited 3 hours for a tow truck. My husband called corporate, and they sent wrote him a check a week later for $150. I will not be coming back. read more

I had probably the best car buying experience I've ever had with Jeremy Soares at Flow Audi. From the moment we met, Jeremy made sure that I was as comfortable and informed about the process and the product as I could possibly be. He had a deep knowledge of the vehicles we looked at and went out of his way to help me find the right fit. I was extremely deliberate in my decision making process, but Jeremy and the entire Flow Audi team were patient and accommodating throughout. At no point did I feel the slightest bit of pressure or hassle. It was like car sales for grown ups, by grown ups, and I really appreciated that. I cannot recommend them enough if you are in the market for a car. I would definitely buy another car from Flow in the future. read more

After BMW of Charlottesville decided it was better business to sell a car we expressed interest in buying to one of their dealer employees, I started to look elsewhere. Wednesday saw an CPO A4 on Flow's website, but it was in Greensboro NC. Spoke with the folks at the dealership on TH and they arranged to have it transported to Charlottesville by Friday afternoon. No deposit, no fee, no nothing. Took it for a test drive Friday evening and agreed to purchase Filled out credit app Saturday AM, got 3.25% financing and paperwork at the dealership too less than 30 minutes. Drove home happy as can be by 3pm. read more

I could summarize my experience with Flow of Charlottesville in one word - perfect. I was initially greeted by Chris Beverage, a sales and leasing consultant. We found a car that matched everything I was looking for. I was able to work with Chris and the preowned sales manager, Steven, to get a fantastic deal on a luxury car in their lot. These two folks really made my experience feel special. I plan to stop by Flow in passing just to say hello in the future! I found Chris and Steven incredibly willing and able to help me. I couldn't possibly recommend another dealership more - and I have been to all of them in Charlottesville. Flow is now my go to spot for all my future car needs. Highly recommended! read more

This was the best service we ever experienced. We are from outside of Roanoke Virginia and my daughter was headed home from college and her Audi started shaking and the check engine light was flashing on and off. She pulled into the dealership and they made sure that they fixed it right away to get her on her way home. This was right before they were ready to close. Five stars for me read more

Great experience here buying a new car. Ray Jordan was my salesman and he was timely, responsive, and a great companion on my test drives. Will Reifsteck was the sales manager and he too made the experience easy and pleasant. read more

Absolute worst service my husband and I have EVER received. This is the last place I would take my car. After bringing in our Audi for service, the mechanics broke a part accidentally. They initially said they would take care of it, don't worry about cost, it was our mistake. The car is now ready after one and half weeks (only information we received was from hunting them down - no updates from their end) and they are charging us for not only the maintenance we brought the car in for but half of the part they broke. Are you kidding me?!?! We have lived in multiple cities and have dealt with a variety of dealerships and mechanics and this is the WORST experience we have ever had. read more

Loved my experience with Elliott and Will! They really got me the best for my trade in and the best deal on my Audi! Best experience I have had with a dealership! read more

Got my 2015 CPO Q5. Norman Daniel was professional and also warm in approaching everything. Whole process was completely painless and actually made me looking forward to buying a new car from Flow/Norman. Josh Marks was excellent and had me in and out less than 15 minutes from walking in to singing paper to walk out. I would use Flow any days. Two thumbs up guys!!!! read more

Purchased a Q5 in Charlottesville. What a great dealership. All the people who helped us out were wonderful and professional. I am not a savvy person with all the "gadgets" in the car, but Tim Hoehner got me situated with the "fun" things in the car. He was the best sales person I have ever dealt with. I've had Mercedes, Lexus and BMW. The Flow Audi dealership was one of the best. Tim even gave me a number to reach him anytime if I had any questions on the car and all its gadgets. THANK YOU TIM! Love my Car. Carol G. read more

I've worked with the service department at this location for years and have always been satisfied. This was my first experience with the sales team and it was over-the-top outstanding. I came in with some pretty specific requests for my next Audi and these guys (specifically Josh Marks and Will Reifsteck) went above and beyond to deliver. Jeremy Soares knows the Audi brand inside and out and was so helpful through the entire process, definitely ask for him! All communications were timely and transparent, I felt like a very valued customer. Plus, my new A4 is sweeeeeeet! read more

Where do I begin... purchased my dream car from Audi only to myself having to deal with the most incompetent service department!! Save yourself the drama and headache and DO NOT do business with this dealership! Customer service is the worst I've ever experienced. They promise to return your call.. that never happens. They say they will have a loaner car for you to use... that's a lie! Day of appointment you get a call letting you know something "went wrong" with scheduling loaners and they no longer have one for you. They promise your vehicle will be ready for pick-up at a specific date/time.. that doesn't happen either. Was promised by 2 different individuals my vehicle would be ready for pickup at noon.. 3:30pm has come and gone and still don't have my vehicle back. I drove from 2 hours away to get a basic service and new tires with my two young children. When I am told when scheduling my appointment I would have a Audi loaner and my appointment would take no longer than 2 hours.. I hope you can understand my frustrations. The service manager overheard all of my frustrations but doesn't care enough about his customers to get up from behind his desk to address you or reassure you that you are a valued customer. In fact, he continues to sit behind his desk and pretend like he doesn't see you when you're standing only 5 feet away!! Spoke to the GM of the dealership and was given a pathetic attempt at an apology. I am warning you-- if you value customer service and being treated like a person DO NOT do business with this dealership. You will regret it! read more

I've had more cars than I can count on both hands but by far the best experience I've ever had has been with this dealership! They DO ACTUALLY CARE about their customers long after the sale... a rare experience these days. I have a 2015 Audi, and the service department, led by Josh, is absolutely amazing!!! I've seen a few bad reviews which confused me at first but then I figured some less experienced owners may not understand that delays can occur if they have to wait on parts to come in. On the off chance, Josh can't resolve the issue, I have no doubt the manager, Shawn will. They have both been nothing short of completely attentive and customer oriented. If you need a new car... I would recommend FLOW with 6 stars if I could! read more

I can't say enough good things shot my positive experience at Flow Audi. I was out of town when my oil light came on. I pulled over at oil change place who let me know only the dealer could let me know about my oil level due to my car not having a dipstick. Flow Audi saw my right away and couldn't have been any nicer. As a former Lexus owner, I was accustomed to great service when I got my Audi, I was not as impressed. However, Flow Audi was amazing!! If I lived in Charlottesville, I would buy my next car from them based on this experience. read more

Wonderful experience in purchasing our new vehicle. After detailing all the items we needed to have - Norman Daniels searched and found our vehicle. He facilitated the transfer and delivery of the vehicle within 5 days - set up the meeting and paperwork, and we were so pleased with the interaction. Not only was I able to be in and out of the dealership with a new vehicle in less than 30 minutes - I also had follow up calls and emails to check on my satisfaction and comfort with the new car. It was a excellent experience and definitely one that has set the bar for other car purchasing experiences. read more

Worst service that I have ever received. At one point They said they could not fix my Audi so I had a local mechanic call them to tell them what was wrong and after 3 weeks they fixed it.At a later date they told me they had to replace the console that related to the radio and electronics and once they did -at an extravagant price it only worked partially at which point they said "Oh it wasn't meant to do" these other things-even though they had said it would at a cost of over $1500. There is more but why list it all. It is the reason I have decided not to buy another Audi. read more

The BEST dealership culture and values! As a female I dread buying cars....this experience for me WOW'd me from the no hassle, no pressure sales team Bill Hough who made me feel his interests were mine, Ray who was so friendly and informative on the car, the no pressure finance manager Josh, to the detail team. I had the absolute BEST buying experience EVER! The values and culture of this dealership is in how they pay their team regardless if they sell a car, this culture allows the interaction to be about you and your needs....no upselling, no pressure for commission, just a pleasant, honest experience that I would recommend anyone, especially women to feel comfortable getting paired with the right car for you. Thank you Flow for the culture that translates to days gone by long ago when you feel so good about spending money.....you've earned a loyal customer. read more

Last week my husband and I bought an Audi Q5 to replace our 2012 diesel A3. When the VW/Audi diesel fraud was revealed we were so furious that we vowed to never buy another Audi product. We then looked at Mercedes, Lexus, Infiniti, and BMW vehicles, not to mention innumerable online reviews. By October our attitude had slightly improved toward Audi because we did not fall in love with any of those vehicles, and we were reminded of the dependability of our two Audi vehicles. Grudgingly we visited Flow Audi. Norman Daniel greeted us like long-lost friends, but in a very genuine way. Over the course of several days he let us test drive the VW Alltrack, the Audi Q3, and the Audi Q5. He showed himself to be extremely patient as well as knowledgeable. At our request Norman then searched for a slightly used 2016 Q5 and found one in N. Carolina. The car reached Flow Wed. night and Norman then drove the car 45 minutes to our home on Thur. so that we could inspect the vehicle. Certainly no car salesman has ever been so service-oriented with us! In addition, when we arrived at Flow on Fri., Norman had completed all of the paperwork perfectly so that the entire sales/financing process was very smooth and quick. We can honestly say that Norman Daniel is the best car salesman we have dealt with in the past 45 years. read more

We got off to a rocky start, but things ended well. I needed a new headlight assembly for my Audi TT. I called Flow to make sure they were in stock, and I was assured that they were. When I went to pick the car up, I was told that the technician had determined that it just needed a new bulb, not a whole assembly, so I agreed to have them just swap out the bulb, despite my misgivings. Sure enough, it did not fix the problem, as I discovered when the headlight started malfunctioning again the next day. I brought the car back several days later for them to take another look. This time, a different technician concurred with my original diagnosis that it needed a new headlight assembly...but they were all out of stock. Several days later, the part had arrived, so I took the car back in, and they swapped it out for me. Additionally, Flow credited the cost of the bulb and labor against the cost of the new headlight assembly and did not charge me for any labor on the day that they spent correctly diagnosing the problem, so while it was a bit of a saga to get it fixed, I am satisfied with how they treated me, as they were fair in what they charged me for. read more