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    Millner Motors

    3.5 (8 reviews)
    Open 9:00 am - 6:00 pm
    Updated 2 months ago

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    2 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    5 years ago

    Worst experienc ever. Bought a vehicle from here broke down within an hour and now the owner will not help at all

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    13 years ago

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    11 years ago

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    Flow Collision Center - Fender different color then door, the door is freshly painted also

    Flow Collision Center

    (8 reviews)

    I've had two experiences with this company. The 1st was to repair minor damage and they performed…read morewell. The second most recent experience was just awful. Original estimate was to complete the repairs in 2 weeks. It took over 6 weeks before it was repaired. I was told 3-4 times that the car would be ready on a certain date only to have that date come and go without any communication with me. When I picked the car up I believe my rep and his manager was intentionally unavailable to speak with me as they knew I wasn't happy with their efforts. No one was available to review the repairs with me. When calling their telephone system keys on caller ID to route your call. A couple of times I received a recorded message saying that I was calling after hours when clearly I wasn't. I guess they simply didn't want to talk to me. At pickup the car wasn't washed there hindering my inspection of their efforts. At pickup I asked my rep and / or the manager to call me. No one ever called. I'm leaving this constructive criticism in hopes that the business will improve their service to promote their business and to improve customer experience. Concerning the star rating, if I could provide less than a single star I would.

    Flow Collision in Charlottesville hasn't been a great experience so far. I was told the repair…read morewould take 5 days so I brought it in on a Friday (with appointment) so they could start 1st thing Monday. I didn't think it would be a problem as I had rental coverage on my auto insurance policy. After 10 days I was informed that a part was on back order until the end of the month (15 more days) by which time my rental coverage was exhausted. I couldn't drive the car without the back-ordered part & I needed a vehicle, so rental continued out of pocket. After a week the part was received and installed. When I picked up my vehicle, I was not satisfied with the repair. I wasn't willing to continue the rental out of pocket, so I took it home to await the availability of a loaner. Three weeks later, still no word. After a couple of attempts to reach out, no response. The last attempt, I was told the estimator was at lunch, to call back in an hour. I called back an hour later and was told that he had just walked out the door for lunch, to call back in an hour. I called back an hour later, they didn't see him at his desk nor in the lot, "he must have walked to the building next door". They took my name and number for him to call me when he got back. No word that day..... It has been 2 months since I first met with the estimator. Communication is horrid. I constantly feel as if I've fallen between the cracks or I've been completely forgotten. My only consolation is that I still have the 2-party check from the insurance company. Unsure how long they can float that expense.

    Millner Motors - car_dealers - Updated May 2026

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