Our daughter was moving to Charlottesville from California and her existing Crosstrek lease was…read moreending. She wanted another Crosstrek and contacted Flow Subaru. We worked with Travis and Doniell by phone and email. They located the car, color and price that she wanted. The car was ready after she moved to Virginia. Travis showed her through the car and introduced us to Devon who is her contact for any questions going forward. I usually do not like car dealerships but i would definitely refer anyone looking for a Subaru to see Travis or Doniell at Flow JH Huntington Beach Ca

Looks like Flow is "upholding" Umansky's reputation…read more Cannot recommend this service department. Brought my Subaru in for an oil change. When the service was complete, the service advisor led me to a Subaru Outback. I told him it was not my car. The advisor kept telling me to get in the car. I asked to speak to a manager. The sales manager (only one available) said that the reason I was given the wrong car was because they had changed management recently. Massive eye roll.

there 100% scamming and there cars are trash with lots of issues first week got the car the tire…read morepopped when driving 40 mph and there interest is through the roof they have it at 24.99%. I asked for a key for the Lugnut and they did not have a spare, so trash help. Worst people don't go there.

This is by far the best place to purchase a vehicle in Charlottesville! The staff is friendly,…read morewelcoming and they are knowledgeable about the vehicles they have in stock. Not only do they guarantee approval for those of us with less-than-perfect credit history, they make sure that you feel like family during the process. I will definitely be buying another vehicle from Millner when the time comes and I send everyone I know who is in the market here.

Was just cussed out by Daniel service tech because my dealer "circumvented" him to find out if a…read moreloaner vehicle was in fact not available. Point of additional clarity: Service offered loaner for Tuesday upon arrival in the first place "WE WILL HAVE A LOANER AVAILABLE FOR YOU"-- however my car had to be towed to dealer the night before because it had broken down going 60 MPH on a highway northbound 29 (no shoulder). Service never even bothered to contact regarding diagnosis for failed rear electric motor. I had to call in to get that information. I have already informed corporate and the NHSTA.

My daughter's car finally died and in need of new car. Went to Flow Hyundai in Charlottesville and…read moremet James Duff a sales associate. He was great to work with and understood all our needs and gave us options and totally zero pressure. We told him that we really didn't want pressure to buy extra plans when we went to talk with the finance guy in the dreaded room. He talked to him and there wasn't any pressure whatsoever. This this the first time leaving a car dealership feeling good about the entire experience. I highly recommend James and Flow Hyundai. Thanks again. Don S.

I feel it's important to share my experience publicly after being blocked from Reynolds GM Subaru…read moreof Orange on social media following my honest reviews. I'll start from the beginning. Years ago, I brought my Silverado in to have a leveling kit installed. Just two weeks after the install, I began hearing a knocking noise from the front end. When I brought it back, I was told there nothing wrong but we could put a new level kit in. I then took it to another dealership, where they confirmed the issue was simply worn ball joints--exactly what I had suspected. Years go by, I brought my Suburban in for a specific issue and asked them to check a particular concern. It took nearly two weeks just to get the vehicle into the bay after having a scheduled appointment, and I was then quoted nearly double the expected cost for a battery that they were at fault for dying, we had no communication on the work being done or anything. After being asked to leave a review, I shared my honest experience. That review was not well received, and I was contacted and asked if I would change it in exchange for them "making things right." Most recently, I brought my GMC Sierra in for warranty work. I was told I needed brakes, rotors, and calipers not even all the way around, with a quoted cost of $4,500 . After sharing my concerns about that diagnosis, I was contacted by an employee through Facebook Messenger, criticizing me for speaking negatively about the dealership. To make matters worse, I received my truck back with the AC no longer working. When I returned to have that addressed under warranty, I was questioned about why I brought the vehicle back at all because of me sharing my last concern. I was then told by Kevin Reynolds himself that they would no longer do business with me because of my previous reviews. At the end of the day, I was simply sharing honest feedback based on my experiences. Unfortunately, it seems that honest criticism is not welcomed. If you do choose to do business here, just be aware that negative experiences may not be well received if shared publicly. They need your money not your review.

I had an excellent experience working with Reynolds GMC Subaru and cannot recommend them highly…read moreenough. Chris was my sales representative, Logan the sales manager, and Ed handled financing. The entire team was extremely transparent and genuinely open to understanding my goals from the start. They worked collaboratively with me, clearly explaining where they had flexibility and where their hands were tied, which I really appreciated. At no point did I feel pressured, whether it was around pricing, financing, or optional products. The process felt respectful, honest, and well managed from beginning to end. I am 100% satisfied with my purchasing experience. The deal we reached on a new Yukon XL was strong enough to justify a four hour round trip drive to trade in my old vehicle and upgrade to my new one. That alone says a lot. If you are looking for a dealership that values transparency, professionalism, and a low pressure buying experience, I could not recommend Reynolds GMC Subaru more strongly. Phil Chevy Chase, Maryland

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

Experience following an auto accident leaves me with questions about CMA policies and management…read more A CMA executive driving a dealership vehicle hit our car, was found to be at fault, changed his story, and stood by, allowing questionable actions to delay resolution of our claim. Why am I wary? (Based on reports from my husband, Virginia state police, insurance company representatives, and personal observations): 1 -- Our vehicle was hit from behind on I-64 east. The CMA executive was cited by police for following too close. No one else was ticketed. After saying he couldn't stop, the CMA executive changed his story and blamed a lane change by my husband for causing the accident. Completely untrue. 2 -- The CMA executive had no insurance or registration info with him at the scene, and later provided a contact who failed to respond to multiple messages. After about a week of silence, we contacted the dealership and were told not to call again, but to wait to hear from the contact provided. More time passed, and still no response. Eventually, research revealed the "contact" was a former employee at CMA's insurance sales brokerage, neither an agent nor active employee of an insurance carrier able to process our claim for damages. 3 -- More research led us to an actual insurance carrier for the dealership and vehicle which hit our car. CMA documents showed the vehicle was not listed in the dealership inventory where the at-fault driver had an office, but was assigned to inventory for a dealership in Colonial Heights. Colonial Heights said they were not involved, another contradiction of documents CMA had provided. We filed a claim with a different insurer CMA had listed, then learned that carrier had been instructed to drop it so CMA could use their third party administrator to "process" our claim. For over a month, messages were ignored, and there was no reimbursement of towing expenses, no authorization for repairs, and no replacement vehicle to drive -- completely unlike the experience of the CMA executive who was driving another dealer-owned vehicle in no time. The CMA executive then advised us to file a claim with our own carrier, meaning we would be covering the deductible and also running the risk of a premium increase due to the claim, even though we were not at fault. CMA's third party admininstrator stalled inquiries by our insurance carrier as well, failing to return phone calls and using various tactics which resulted in delays resolving the claim. It was during this time that the CMA executive changed his story and alleged my husband caused the accident by changing lanes even though both vehicles had been traveling in the left lane for some time prior to the collision. 5 -- CMA's third party administrator filed a request for mediation, seeking to prove their client was NOT at fault despite the police citation and testimony from my husband. This further delayed settling the claim. Ultimately, mediation ruled that the CMA executive was at fault. 6 -- The BMW my husband and I had bought a few months before the accident was totaled, and we were unable to replace it with a comparable make, model year, and mileage vehicle despite searches in VA, NC, and MD. Our insurance carrier can legally negotiate to recover company losses, but we're on our own trying to recover from CMA's third party administrator who's already proven difficult and uncooperative. So much time, money, and aggravation for an innocent party because CMA refused to do the right thing. We wrote to the CMA President and CEO and heard nothing back from her either. Not a great first impression of CMA, particularly when, as a new manager, the CMA executive emphasized values such as "fairness", "accountability", and "eliminating excuses" in an interview, and the CEO was quoted as saying, "Spread love wherever you go. Let no one ever come to you without leaving better and happier," when interviewed after receiving an automotive dealership reward.

Bravo Price Kia, bravo. I'll be honest, we did not consider a Kia until we walked into this…read moredealership. The reason being, to be quite frank, was the designs were not exactly what we had envisoned for our next car. The brand with the hamster car?! No way! But, due to this dealership's quintessential gold standard service on all fronts, we changed our minds. From the moment we entered the lot to the finalization of paperwork on the car... we were truly impressed with the business. During our time with Price Kia, we worked with two sales associates, the manager, and their finance team. Each individual was professional, patient, and very nice. Not once did we feel any pressure and everyone we encountered was friendly. In fact, we had initially planned to purchase a different vehicle altogether but because the sales associate and manager went above and beyond to work with us on a price point we could afford, our trade in, and took the time to follow up with us on a car exactly within those parameters we came back. I should also note that the manner in which the sales associate contacted us was pleasant; he simply left a voicemail letting us know a heads up, and allowed us to decide whether we wanted to return. Essentially we chose Price Kia because we felt we had been treated with respect and the dealership operated with integrity. We could not be happier with our purchase! I would highly recommend this dealership and the folks we worked with during our time there.

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

I wouldn't pay any attention to the reviews boo-hooing over the fact that their walk-in business…read morewasn't stellar. I too was less than happy to learn that I had to wait 2 days for an estimate and sorrier still when I found out the actual repair wouldn't be for 6 weeks! But... here's the thing. They are busy. Why? Because they are AWESOME at what they do. I'm glad I had the patience to wait. My estimate appointment took 10 minutes and everything went smoothly. The repair? 2 days. I was shocked when they called to say it was ready. And the result? Phenomenal! I'm no expert in auto body repair but I can't tell my car was ever rear ended AND my paint must not have been easy to match - the car is five years old and the paint has heavy metal flake. Outstanding work. Worth the wait.

I have had several amazing experiences with Masters! All of them have been great. The entire staff…read moreat Masters are incredibly professional and very friendly. Their work is outstanding! I would never consider any body shop except Masters!!

I made appointment for an inspection sticker. In the past, wait times have been excessive. Working…read morewith service rep, Krystal Carr, was seamless and excellent. She stayed on top of progress with the job and informed me as soon as the service was complete. I felt like an important customer. Thank you, Krystal!

DO NOT GO HERE OR ANY FLOW DEALSERSHIP!!! Unless you wanna…read moreget scammed, lied to, manipulated so they can make a quick buck. Anything that is owned by flow is horrible My car had a recall issued and they will not honor it