If I could give them a 1/2 star I would. Purchased a vehicle last February 2025. We paid in cash,…read moreWe have never received the title. They put on our registration that we had a lien when we don't. Not only that they had never transferred the title to our name when we first got the vehicle and my son got pulled over by a state trooper thinking he had stollen the vehicle. I have called multiple times to get this taken care and was told there was nothing they could do. NOW, the transmission has gone out in the vehicle and we have to pay $8,000 to get that fixed. The dealership knew the transmission was bad when they sold it to us. Per the mechanic that we trust locally there are shards in the transmission that had to have been there when we purchased the vehicle. I have again called multiple times with nothing resolved. Don't waste your time or your money. We will be contacting an attorney.

I did not like their sales tactics. I went to the Ford…read moredealer in Fredericksburg, VA and purchased my new vehicle. What a difference, no Preasure and the sales force are older mature people. Purvis Ford

I filled out the online request for service. They said they would reply within 24 hours. I never…read moreheard back from them. So, immediately after I posted the above review I received a voicemail from Chris at Airport Road Auto. He said that he had left a voicemail for me saying that he had called to let me that no appointments were available at the times I had requested. I never received this message, maybe it went to spam or whatever. Anyway, I will rescind the one star review given above.

Have always delivered value in service. Very personable. Reasonable prices. Get all my tires…read morehere.

I have been using this car wash for years and years. A few years ago, the machine ate my money. I…read morehad called, and no one ever called me back. No biggie, next time I used my debit card.. Well, I went about 3 weeks ago, and the machine ate my money back to back. I tried twice, like a dummy. I called the number listed on the car wash. I got a text message saying I'd get a coupon for a free wash. I waited a week. I called and texted back. No reply.... I've now found a new car wash, it's cheaper and has an attendant. If you don't take care of your loyal customers, they won't come back.

Love this service department! I'd been going to Malloy for over 10 years and just had enough of…read moretheir terrible service before cautiously coming here to for my Ford. What a huge difference!! They communicate clearly and in a timely manner - they are polite - they don't cost a fortune. They are nice! What a concept! Huge fan of Branden, our Service Advisor - the guy is so nice and so awesome about helping us determine what to work on now, what can wait. An Advisor who helps you?! Insane. Will only come here from now on - thank you for being awesome!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

Wouldn't recommend buying a car from this location. Purchased a vehicle from here and not even a…read morefew days later the check engine light came on. The catalytic converter was bad. Waited weeks for the dealership to take care of the issue. After receiving the car back, I was told that the work was done wrong. Had to take it back to get it done correctly. After a few hundred miles I started hearing a weird noise. I later took it to a certified dealership to diagnose the issue. Apparently, the motor was about to go. Luckily the car was under warranty; However, I had to come out of pocket for some of the labor and parts needed to fix the car. It's been a nightmare!

Three stars for the purchase of a new vehicle, minus 2 stars for no returning calls…read more I hate a great experience purchasing a vehicle through Jim price. The process was fast but thorough, and the team was extremely helpful and knowledgeable for all our questions. We even discussed trading in our current vehicle to them. We had a clarifying question before we wanted to start the trade in process after we were finished, and all through the holiday stretch I left multiple calls for the two gentlemen that gave us their cards, and while one did acknowledge me through text, neither ever got back to me. Two weeks later I called in and spoke to someone else, but decided to sell my car elsewhere. That said, looking for to the service center, as they have great deals for Chevy owners!

The service was great, liked the car. They were very nice and worked with me in trying to get a…read morebrand new car and for a good monthly payment. But the only minor thing was they didn't put on some stuff that were supposed to be on there. But they did notice it quickly and called me the following day. Other than that, great!!

I am thankful to the Malloy service department for saving us from a tough situation. This past…read moreSaturday, we found ourselves far from home, hauling a new toy, when we experienced a DEF system issue with our truck which ridiculously curbs your speed to 5 mph after only ~140 miles. No dealerships in the area we were in were open. We took a chance to drive our remaining miles to Charlottesville in search of help from Malloy when they opened. They took us in, helped us locate the part we needed, and after having a relative pick it up and bring it over, they fit us in their schedule to install it. We made it home that night with the toy in tow. I'm very appreciative of their help for what could have been a lengthy and very challenging situation.

The service department for this dealership is the worst I have ever had to deal with. I'm an ex…read moreautomotive employee as well as my dad and various other relatives. I have probably bought somewhere in the neighborhood of 20 new vehicles in my life. If it wasn't less than a mile from my house, I would never have dealt with them after the first experience. I have had the following experiences with them. - Quoted a price to fix my wife's vehicle - got to the dealership and it was $120 higher. After complaining, the original price was honored - there wasn't anything additionally repaired. - Quoted $600 to replace a gas door - they come in painted - after checking another dealership (30 minutes away) at $250, this dealership matched them. - Current vehicle has been out of alignment since I bought it (I know, mistake) 3 months ago. It has 6500 miles on it. I was charged for re-alignment due to it being normal wear and tear - I hope the front end isn't made out of plastic if it gets out alignment after 6500 miles. Buying a vehicle from this place was a chore also. I get an employee discount, and they acted as though it was something new. I had to pull up a competing dealership offers in order to get just the basic deal I'm qualified for due to the employee discount. This is the first review I have written on any business. If you value your money do not go to this dealership for anything - especially not service. I wish I could rate less than 1 star.

Our daughter was moving to Charlottesville from California and her existing Crosstrek lease was…read moreending. She wanted another Crosstrek and contacted Flow Subaru. We worked with Travis and Doniell by phone and email. They located the car, color and price that she wanted. The car was ready after she moved to Virginia. Travis showed her through the car and introduced us to Devon who is her contact for any questions going forward. I usually do not like car dealerships but i would definitely refer anyone looking for a Subaru to see Travis or Doniell at Flow JH Huntington Beach Ca

Looks like Flow is "upholding" Umansky's reputation…read more Cannot recommend this service department. Brought my Subaru in for an oil change. When the service was complete, the service advisor led me to a Subaru Outback. I told him it was not my car. The advisor kept telling me to get in the car. I asked to speak to a manager. The sales manager (only one available) said that the reason I was given the wrong car was because they had changed management recently. Massive eye roll.

Volvo in Charlottesville is a small dealership but still very nice and fairly local for us!! They…read moreoffer plenty of seating and even have a small gift shop that you can browse, hence why I came in the first place lol. I love my Volvo car so much I had to by some Volvo Swag, our household has two of the S60 and XC60 and we love all three!! Volvo is a very safe care and decent on gas mileage. They have a wonderful and friendly staff here to help with all of your vehicular needs!!

Read the reviews carefully. My experience matches that of others in 2016 and 2014. It's now…read more2018; so there appears to be a two year cycle to honest reviews of Volvo of Charlottesville. Don't use them. They don't deserve One Star. They deserve to be out of business. My car was misdiagnosed. What was a simple repair, turned into $$$$$$$. They will treat you, the Owner, as a No Nothing. They will not ask you for the history or age of parts. They will gleefully do a big "repair" on your vehicle for big $$$$$$ but they will NOT return your vehicle to good working order. The good reviews on this page ? And the customers who I encountered in this new car dealership ? They want status cars and pampering. They don't care what it costs. They're not interested in conservation of money or natural resources.