If I could give them a 1/2 star I would. Purchased a vehicle last February 2025. We paid in cash,…read moreWe have never received the title. They put on our registration that we had a lien when we don't. Not only that they had never transferred the title to our name when we first got the vehicle and my son got pulled over by a state trooper thinking he had stollen the vehicle. I have called multiple times to get this taken care and was told there was nothing they could do. NOW, the transmission has gone out in the vehicle and we have to pay $8,000 to get that fixed. The dealership knew the transmission was bad when they sold it to us. Per the mechanic that we trust locally there are shards in the transmission that had to have been there when we purchased the vehicle. I have again called multiple times with nothing resolved. Don't waste your time or your money. We will be contacting an attorney.

I did not like their sales tactics. I went to the Ford…read moredealer in Fredericksburg, VA and purchased my new vehicle. What a difference, no Preasure and the sales force are older mature people. Purvis Ford

Love this service department! I'd been going to Malloy for over 10 years and just had enough of…read moretheir terrible service before cautiously coming here to for my Ford. What a huge difference!! They communicate clearly and in a timely manner - they are polite - they don't cost a fortune. They are nice! What a concept! Huge fan of Branden, our Service Advisor - the guy is so nice and so awesome about helping us determine what to work on now, what can wait. An Advisor who helps you?! Insane. Will only come here from now on - thank you for being awesome!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

Volvo in Charlottesville is a small dealership but still very nice and fairly local for us!! They…read moreoffer plenty of seating and even have a small gift shop that you can browse, hence why I came in the first place lol. I love my Volvo car so much I had to by some Volvo Swag, our household has two of the S60 and XC60 and we love all three!! Volvo is a very safe care and decent on gas mileage. They have a wonderful and friendly staff here to help with all of your vehicular needs!!

Read the reviews carefully. My experience matches that of others in 2016 and 2014. It's now…read more2018; so there appears to be a two year cycle to honest reviews of Volvo of Charlottesville. Don't use them. They don't deserve One Star. They deserve to be out of business. My car was misdiagnosed. What was a simple repair, turned into $$$$$$$. They will treat you, the Owner, as a No Nothing. They will not ask you for the history or age of parts. They will gleefully do a big "repair" on your vehicle for big $$$$$$ but they will NOT return your vehicle to good working order. The good reviews on this page ? And the customers who I encountered in this new car dealership ? They want status cars and pampering. They don't care what it costs. They're not interested in conservation of money or natural resources.

The hubs & I were on the hunt for a good deal on a car. When we first started looking, we drove…read morethrough the lot at Colonial Nissan and met Clay. We didn't even get out of the car that time, but Clay greeted us at my car window. I was writing my email down on his card to send me some info on cars, and I commented on liking his pen. Clay followed up with an email, and we chatted back and forth for a few days. I was hesitant to come back to colonial nissan because I was convinced that I'd get a better deal in nova. Clay got us back to the lot. Long story short, Clay was wonderful. Great personality. He answered all of our questions. The ones he didn't have the answer for, he found out the answer. He worked with us to get us a deal that we were comfortable with. My cell phone was dying, and I needed to check on my teenager, so Clay found me a charger. He was very accommodating from start to finish. In the end, we bought the car for my husband and Clay gave me the pen I loved! He remembered!

I had a wonderful experience with Colonial Nissan Parts in Virginia, in particular, Barry Richards…read more He was responsive and honorable. I ordered 2 front rotors and pads but the box was torn upon arrival. I was a bit concerned but he assured me there would be no issues and they would stand behind their products. I never got to the rotors/pads until a YEAR later when i noticed i was missing a rotor. It was my fault for not checking. I reached out to Barry about this discovery and thinking, how absurd this will sound to him. I really did not expect him to answer but Barry emailed me back AND called me to ascertain my address for the new rotor to be sent. Incredible! I cannot believe how decent and gracious he was. Who would have believe that a dealership could be so humane?? Thank you Barry and thank you Colonial Nissan allowing such a unprecedented gesture! Sam T Connecticut

All employees at Flow Toyota of Charlottesville are nice. Mr. Saeed is a very polite and kind sales…read moreassociate. He is very honest and helps you find the best vehicle and makes sure you get the greatest deal. I highly recommend you to talk with him when you want to purchase a car.

I had a positive experience with service with my daughter car. It was the first time at Flow…read more I was able to schedule the same week and talked to a real person as opposed to AI prompts. Communication from the shop was good, not great with a phone disruption. The manager was able to offer a discount of 10% when asked. That was very much appreciated. I will recommend to others and return.

Common sense, customer service skills, integrity. Stop taking advantage of young people trying to…read moresell them things they don't need and can't afford.

Took my Honda 2023 Touring Hybrid for a warranty issue. Both mechanic and service ticket writer…read moretold me that my car which only has 16K miles needed brake fluid flushed in order to avoid damaging a $4000 brake computer. Although I knew this was not the case as the fluid looks perfectly clear, not even a tinge of yellow (which is acceptable), I asked two other independent mechanics to look at my brake fluid reservoir. Both said this was not required and my fluid was not even close to being cloudy, green, black, etc. I am so disappointed that Flow Honda Charlottesville tried to sell my unnecessary maintenance using scare tactics. I will avoid going to Flow Honda for any non warranty service.

Our daughter was moving to Charlottesville from California and her existing Crosstrek lease was…read moreending. She wanted another Crosstrek and contacted Flow Subaru. We worked with Travis and Doniell by phone and email. They located the car, color and price that she wanted. The car was ready after she moved to Virginia. Travis showed her through the car and introduced us to Devon who is her contact for any questions going forward. I usually do not like car dealerships but i would definitely refer anyone looking for a Subaru to see Travis or Doniell at Flow JH Huntington Beach Ca

Looks like Flow is "upholding" Umansky's reputation…read more Cannot recommend this service department. Brought my Subaru in for an oil change. When the service was complete, the service advisor led me to a Subaru Outback. I told him it was not my car. The advisor kept telling me to get in the car. I asked to speak to a manager. The sales manager (only one available) said that the reason I was given the wrong car was because they had changed management recently. Massive eye roll.

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

James was very helpful during the purchase of our 2025 EV6. He made the process and experience less…read morestressful. We've been going to Kia Charlottesville for years and have always had a great experience. Thanks James!

I am thankful to the Malloy service department for saving us from a tough situation. This past…read moreSaturday, we found ourselves far from home, hauling a new toy, when we experienced a DEF system issue with our truck which ridiculously curbs your speed to 5 mph after only ~140 miles. No dealerships in the area we were in were open. We took a chance to drive our remaining miles to Charlottesville in search of help from Malloy when they opened. They took us in, helped us locate the part we needed, and after having a relative pick it up and bring it over, they fit us in their schedule to install it. We made it home that night with the toy in tow. I'm very appreciative of their help for what could have been a lengthy and very challenging situation.

The service department for this dealership is the worst I have ever had to deal with. I'm an ex…read moreautomotive employee as well as my dad and various other relatives. I have probably bought somewhere in the neighborhood of 20 new vehicles in my life. If it wasn't less than a mile from my house, I would never have dealt with them after the first experience. I have had the following experiences with them. - Quoted a price to fix my wife's vehicle - got to the dealership and it was $120 higher. After complaining, the original price was honored - there wasn't anything additionally repaired. - Quoted $600 to replace a gas door - they come in painted - after checking another dealership (30 minutes away) at $250, this dealership matched them. - Current vehicle has been out of alignment since I bought it (I know, mistake) 3 months ago. It has 6500 miles on it. I was charged for re-alignment due to it being normal wear and tear - I hope the front end isn't made out of plastic if it gets out alignment after 6500 miles. Buying a vehicle from this place was a chore also. I get an employee discount, and they acted as though it was something new. I had to pull up a competing dealership offers in order to get just the basic deal I'm qualified for due to the employee discount. This is the first review I have written on any business. If you value your money do not go to this dealership for anything - especially not service. I wish I could rate less than 1 star.