I rented a car from them. The lady in the service department was very efficient and professional…read more There was not high pressure to add extra insurance. The price quoted was the price we paid. The truck we rented was in perfect condition and very comfortable. If I need a vehicle, I'll rent from there again!

Service was terrible. They did not check the problem I identified…read more It was pouring down rain and they put my car around the side of the building instead of bringing it back to the front. I had an appointment and I had to wait two hours! All they did was rotate tires. I never want to go back!

I highly recommend Malloy Ford. Great experience from the start. Found a truck online and Renee…read morereached out to me and made this a smooth process. Answered all questions I had and sent me pictures of the truck. She came in on her day off so we could look at and test drive it. Eventually ended up buying it the same day. From the minute we got to the dealership we felt very welcomed and comfortable. She let us test drive it as a family. When we got back I had a couple questions and concerns so she grabbed her manager and he worked with us. Financing was easy as well. Friendly staff. Offered us water and coffee while we waited for the paperwork to start. We had a couple questions and another guy stepped in to help us on financing.

I spent several days working with Malloy Ford of Charlottesville regarding a 2022 Volvo XC60. I…read morereviewed the Carfax, negotiated the removal of add-ons, discussed financing, arranged an independent inspection, and scheduled a test drive for September 25. On the morning of the appointment, I specifically confirmed that the vehicle was ready and was told it had been "pulled up" for me. I then advised that I would arrive around 11:00 AM after making a 1.5-hour journey. While already travelling, I was asked whether I wanted to leave a deposit to hold the vehicle. I declined, explaining that I intended to inspect the vehicle properly and arrange an independent inspection before making a final decision. When I arrived, I was told the vehicle was unavailable because another customer was test-driving it, going through paperwork, and had first refusal. I was then asked if I wanted to wait. I declined and left. What disappointed me most was that I had specifically asked to be informed if anything changed regarding the vehicle's availability before I made the trip. Had I been told the vehicle was with another customer, I simply would not have travelled. Shortly after leaving, I was informed that the vehicle was still available. I fully understand that dealerships have multiple interested buyers. What I found frustrating was travelling 1.5 hours based on a confirmed appointment, only to find the vehicle unavailable when I arrived. I also found it disappointing that despite several days of direct communication with the salesperson, arranging paperwork, financing, and the appointment itself, I never actually met the individual I had been dealing with. The vehicle may be excellent. Unfortunately, I never got the opportunity to find out. I expected a higher standard of professionalism, communication, and respect for a customer's time from an established dealership. Would I buy from Malloy Ford of Charlottesville after this experience? No.

Normally anything having to do with cars makes me want to run in the other direction - CarMax made…read moreselling my car incredibly easy. My husband and I recently moved from the DC metro area to Charlottesville and after only a month we realized that it didn't make sense for us to have two cars since I walk to work and that we'd ultimately rather sell mine. I was nervous about the whole process and the paperwork involved especially since I had over 2 years left on the loan, the car was registered in Maryland (and in my maiden name) and the registration was set to expire in a few weeks. The staff at CarMax could not have been more pleasant, helpful, and kind to me. They explained what extra paperwork I'd need handy to make the process smooth and I got more money than I expected to get for my car (the best news!). We ended up having to go back a second time since I was missing my marriage certificate (to prove why the name on my title was different than on my Driver's License) but it was such an incredibly easy process. They also were not pushy at all trying to get me a car to buy that day (something I was also concerned about). I only had to explain once that we were trying to downsize to a single car and they never asked about it again. My husband and I had such a positive experience selling we are already thinking that we'll be back in a few years to trade in his car when the time comes to buy a new one and we may buy from them because of how positive the experience was.

I have a great expereince purchasing a car through CarMax on Pantops! everyone I dealt with was…read morehelpful and friendly. The web search option is really helpful and clear. After I purchased my car there were a few minor things that needed adjusting and the Service department has been really responsive and helpfu. If ylou need a new (used) car I highly recommend going there first!

In for estimate. Jorge buffed out much of the abrasions free of charge…read more Where do you get that these days? Nowhere.

Flow Collision in Charlottesville hasn't been a great experience so far. I was told the repair…read morewould take 5 days so I brought it in on a Friday (with appointment) so they could start 1st thing Monday. I didn't think it would be a problem as I had rental coverage on my auto insurance policy. After 10 days I was informed that a part was on back order until the end of the month (15 more days) by which time my rental coverage was exhausted. I couldn't drive the car without the back-ordered part & I needed a vehicle, so rental continued out of pocket. After a week the part was received and installed. When I picked up my vehicle, I was not satisfied with the repair. I wasn't willing to continue the rental out of pocket, so I took it home to await the availability of a loaner. Three weeks later, still no word. After a couple of attempts to reach out, no response. The last attempt, I was told the estimator was at lunch, to call back in an hour. I called back an hour later and was told that he had just walked out the door for lunch, to call back in an hour. I called back an hour later, they didn't see him at his desk nor in the lot, "he must have walked to the building next door". They took my name and number for him to call me when he got back. No word that day..... It has been 2 months since I first met with the estimator. Communication is horrid. I constantly feel as if I've fallen between the cracks or I've been completely forgotten. My only consolation is that I still have the 2-party check from the insurance company. Unsure how long they can float that expense.

I bought a Toyota Avalon and was pleased with the negotiated price…read more The next afternoon, I was driving at higher speed than what I did when I took my test drive and turned out the rotors were warped, which did not show up at lower speeds. They paid for new rotors and brake pads. I will tell all my friends and the next time I buy a used car, Monticello Motors will be the first place I look.

Very upset customer. Purchased a 2013 Mini Cooper after warning Gary, the inventory manager that…read morethe car was leaking oil and the passenger front window wasn't rolling down. Purchased the vehicle as I was told I could take to a garage in Charlottesville for work. After calling and being told they are busy, no loaner vehicle, & they would need the vehicle for atleast a week, I called back and spoke to Gary. I mentioned I had a mechanic that could do the work, he said to get an invoice. After sending in the invoice, waiting almost a week for an answer, the answer was no, Ven the owner will not fix the car. Even though they are offering a 30 day, something mile warranty. This place is crooks. They lie. Owner will not reach out nor cares about what goes on with the vehicles and lives of his customers. Was told to send in an email to the employees direct email, like they can't just respond for him? Please, please go elsewhere & purchase your vehicle. Do not offer them your time or business.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

Was just cussed out by Daniel service tech because my dealer "circumvented" him to find out if a…read moreloaner vehicle was in fact not available. Point of additional clarity: Service offered loaner for Tuesday upon arrival in the first place "WE WILL HAVE A LOANER AVAILABLE FOR YOU"-- however my car had to be towed to dealer the night before because it had broken down going 60 MPH on a highway northbound 29 (no shoulder). Service never even bothered to contact regarding diagnosis for failed rear electric motor. I had to call in to get that information. I have already informed corporate and the NHSTA.

My daughter's car finally died and in need of new car. Went to Flow Hyundai in Charlottesville and…read moremet James Duff a sales associate. He was great to work with and understood all our needs and gave us options and totally zero pressure. We told him that we really didn't want pressure to buy extra plans when we went to talk with the finance guy in the dreaded room. He talked to him and there wasn't any pressure whatsoever. This this the first time leaving a car dealership feeling good about the entire experience. I highly recommend James and Flow Hyundai. Thanks again. Don S.

Bravo Price Kia, bravo. I'll be honest, we did not consider a Kia until we walked into this…read moredealership. The reason being, to be quite frank, was the designs were not exactly what we had envisoned for our next car. The brand with the hamster car?! No way! But, due to this dealership's quintessential gold standard service on all fronts, we changed our minds. From the moment we entered the lot to the finalization of paperwork on the car... we were truly impressed with the business. During our time with Price Kia, we worked with two sales associates, the manager, and their finance team. Each individual was professional, patient, and very nice. Not once did we feel any pressure and everyone we encountered was friendly. In fact, we had initially planned to purchase a different vehicle altogether but because the sales associate and manager went above and beyond to work with us on a price point we could afford, our trade in, and took the time to follow up with us on a car exactly within those parameters we came back. I should also note that the manner in which the sales associate contacted us was pleasant; he simply left a voicemail letting us know a heads up, and allowed us to decide whether we wanted to return. Essentially we chose Price Kia because we felt we had been treated with respect and the dealership operated with integrity. We could not be happier with our purchase! I would highly recommend this dealership and the folks we worked with during our time there.

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

Love this service department! I'd been going to Malloy for over 10 years and just had enough of…read moretheir terrible service before cautiously coming here to for my Ford. What a huge difference!! They communicate clearly and in a timely manner - they are polite - they don't cost a fortune. They are nice! What a concept! Huge fan of Branden, our Service Advisor - the guy is so nice and so awesome about helping us determine what to work on now, what can wait. An Advisor who helps you?! Insane. Will only come here from now on - thank you for being awesome!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

If i could select no star, I would. A disaster. Problems reported before leaving lot and they…read moretelling me I may have to pay for it. Lost my driver's license. One thing right after another. If you buy from here go ahead and get a lawyer on board because you will need one.​

We arrived at the Charlottesville dealership interested in a Toyota Sienna that was located at the…read moreWinchester HoneyCar dealership. The sales associate said that they would have the vehicle delivered if we had our credit information approved. The associate shows us the Car Fax info on the supposedly available Sienna in Winchester and said we could test drive it once our credit was approved and the vehicle was transported, potentially that day, to the Charlottesville location. We provided our credit information which I know to be quite good. A few minutes later the dealer comes back to say the vehicle had just been sold "6 minutes ago". Can't imagine that to be the case and had another family member call the dealership later in the day and was told the vehicle was available. Possible "Bait and Switch" tactic here. I wouldn't ever consider shopping here again, it's a waste of time.