All employees at Flow Toyota of Charlottesville are nice. Mr. Saeed is a very polite and kind sales…read moreassociate. He is very honest and helps you find the best vehicle and makes sure you get the greatest deal. I highly recommend you to talk with him when you want to purchase a car.

I had a positive experience with service with my daughter car. It was the first time at Flow…read more I was able to schedule the same week and talked to a real person as opposed to AI prompts. Communication from the shop was good, not great with a phone disruption. The manager was able to offer a discount of 10% when asked. That was very much appreciated. I will recommend to others and return.

If I could give them a 1/2 star I would. Purchased a vehicle last February 2025. We paid in cash,…read moreWe have never received the title. They put on our registration that we had a lien when we don't. Not only that they had never transferred the title to our name when we first got the vehicle and my son got pulled over by a state trooper thinking he had stollen the vehicle. I have called multiple times to get this taken care and was told there was nothing they could do. NOW, the transmission has gone out in the vehicle and we have to pay $8,000 to get that fixed. The dealership knew the transmission was bad when they sold it to us. Per the mechanic that we trust locally there are shards in the transmission that had to have been there when we purchased the vehicle. I have again called multiple times with nothing resolved. Don't waste your time or your money. We will be contacting an attorney.

I did not like their sales tactics. I went to the Ford…read moredealer in Fredericksburg, VA and purchased my new vehicle. What a difference, no Preasure and the sales force are older mature people. Purvis Ford

I have a great expereince purchasing a car through CarMax on Pantops! everyone I dealt with was…read morehelpful and friendly. The web search option is really helpful and clear. After I purchased my car there were a few minor things that needed adjusting and the Service department has been really responsive and helpfu. If ylou need a new (used) car I highly recommend going there first!

Carmax is carmax ! It's a used car dealer and sometimes you get a good car and sometimes you don't…read more! We have had about six cars and the last two had transmission problems! It's truly a love hate relationship with these guys ! Staff turnover is high. You would be hard find to find a sales person that has been there longer than 2 years!

I've had two experiences with this company. The 1st was to repair minor damage and they performed…read morewell. The second most recent experience was just awful. Original estimate was to complete the repairs in 2 weeks. It took over 6 weeks before it was repaired. I was told 3-4 times that the car would be ready on a certain date only to have that date come and go without any communication with me. When I picked the car up I believe my rep and his manager was intentionally unavailable to speak with me as they knew I wasn't happy with their efforts. No one was available to review the repairs with me. When calling their telephone system keys on caller ID to route your call. A couple of times I received a recorded message saying that I was calling after hours when clearly I wasn't. I guess they simply didn't want to talk to me. At pickup the car wasn't washed there hindering my inspection of their efforts. At pickup I asked my rep and / or the manager to call me. No one ever called. I'm leaving this constructive criticism in hopes that the business will improve their service to promote their business and to improve customer experience. Concerning the star rating, if I could provide less than a single star I would.

Flow Collision in Charlottesville hasn't been a great experience so far. I was told the repair…read morewould take 5 days so I brought it in on a Friday (with appointment) so they could start 1st thing Monday. I didn't think it would be a problem as I had rental coverage on my auto insurance policy. After 10 days I was informed that a part was on back order until the end of the month (15 more days) by which time my rental coverage was exhausted. I couldn't drive the car without the back-ordered part & I needed a vehicle, so rental continued out of pocket. After a week the part was received and installed. When I picked up my vehicle, I was not satisfied with the repair. I wasn't willing to continue the rental out of pocket, so I took it home to await the availability of a loaner. Three weeks later, still no word. After a couple of attempts to reach out, no response. The last attempt, I was told the estimator was at lunch, to call back in an hour. I called back an hour later and was told that he had just walked out the door for lunch, to call back in an hour. I called back an hour later, they didn't see him at his desk nor in the lot, "he must have walked to the building next door". They took my name and number for him to call me when he got back. No word that day..... It has been 2 months since I first met with the estimator. Communication is horrid. I constantly feel as if I've fallen between the cracks or I've been completely forgotten. My only consolation is that I still have the 2-party check from the insurance company. Unsure how long they can float that expense.

I bought a Toyota Avalon and was pleased with the negotiated price…read more The next afternoon, I was driving at higher speed than what I did when I took my test drive and turned out the rotors were warped, which did not show up at lower speeds. They paid for new rotors and brake pads. I will tell all my friends and the next time I buy a used car, Monticello Motors will be the first place I look.

Very upset customer. Purchased a 2013 Mini Cooper after warning Gary, the inventory manager that…read morethe car was leaking oil and the passenger front window wasn't rolling down. Purchased the vehicle as I was told I could take to a garage in Charlottesville for work. After calling and being told they are busy, no loaner vehicle, & they would need the vehicle for atleast a week, I called back and spoke to Gary. I mentioned I had a mechanic that could do the work, he said to get an invoice. After sending in the invoice, waiting almost a week for an answer, the answer was no, Ven the owner will not fix the car. Even though they are offering a 30 day, something mile warranty. This place is crooks. They lie. Owner will not reach out nor cares about what goes on with the vehicles and lives of his customers. Was told to send in an email to the employees direct email, like they can't just respond for him? Please, please go elsewhere & purchase your vehicle. Do not offer them your time or business.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

My daughter's car finally died and in need of new car. Went to Flow Hyundai in Charlottesville and…read moremet James Duff a sales associate. He was great to work with and understood all our needs and gave us options and totally zero pressure. We told him that we really didn't want pressure to buy extra plans when we went to talk with the finance guy in the dreaded room. He talked to him and there wasn't any pressure whatsoever. This this the first time leaving a car dealership feeling good about the entire experience. I highly recommend James and Flow Hyundai. Thanks again. Don S.

Was just cussed out by Daniel service tech because my dealer "circumvented" him to find out if a…read moreloaner vehicle was in fact not available. Point of additional clarity: Service offered loaner for Tuesday upon arrival in the first place "WE WILL HAVE A LOANER AVAILABLE FOR YOU"-- however my car had to be towed to dealer the night before because it had broken down going 60 MPH on a highway northbound 29 (no shoulder). Service never even bothered to contact regarding diagnosis for failed rear electric motor. I had to call in to get that information. I have already informed corporate and the NHSTA.

I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

James was very helpful during the purchase of our 2025 EV6. He made the process and experience less…read morestressful. We've been going to Kia Charlottesville for years and have always had a great experience. Thanks James!

Love this service department! I'd been going to Malloy for over 10 years and just had enough of…read moretheir terrible service before cautiously coming here to for my Ford. What a huge difference!! They communicate clearly and in a timely manner - they are polite - they don't cost a fortune. They are nice! What a concept! Huge fan of Branden, our Service Advisor - the guy is so nice and so awesome about helping us determine what to work on now, what can wait. An Advisor who helps you?! Insane. Will only come here from now on - thank you for being awesome!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

If i could select no star, I would. A disaster. Problems reported before leaving lot and they…read moretelling me I may have to pay for it. Lost my driver's license. One thing right after another. If you buy from here go ahead and get a lawyer on board because you will need one.​

We arrived at the Charlottesville dealership interested in a Toyota Sienna that was located at the…read moreWinchester HoneyCar dealership. The sales associate said that they would have the vehicle delivered if we had our credit information approved. The associate shows us the Car Fax info on the supposedly available Sienna in Winchester and said we could test drive it once our credit was approved and the vehicle was transported, potentially that day, to the Charlottesville location. We provided our credit information which I know to be quite good. A few minutes later the dealer comes back to say the vehicle had just been sold "6 minutes ago". Can't imagine that to be the case and had another family member call the dealership later in the day and was told the vehicle was available. Possible "Bait and Switch" tactic here. I wouldn't ever consider shopping here again, it's a waste of time.