Good people Had what I needed at a reasonable price…read more Good sales rep on the phone. Decent selection of bikes. Mostly high end

If I had a chance to not select a star I would…read more I've been a long-time customer of Erik's in Grafton as has my wife and her family (10-15 years). To give you an idea we've bought 8 bikes, skis, ski boots, poles, bike helmets, snowboard helmets, biking gear, skiing gear, goggles, sunglasses, bike parts, snowboard & bindings... I could go on. Thousands and thousands of dollars.. My most recent experience, coupled with a few others, has me going in a different direction from this point forward. I'm in the midst of training for an Ironman and recently had my road bike in to have new pads and rotors put on (late July). Picked it up and brakes worked as they should. I also had, based on the suggestion by the service group, to replace my shifting cables as a preventative measure.. to which I did. Along with this recommendation they also suggested I have a drive train clean, which I declined because I have the know-how and ability to do that myself; I don't need to overpay for it. When I got my bike back, I wasn't able to get into my low gear, which was a new problem since the cables were replaced. I had to go back, explain the issue, only to be told the cable housing should have also been replaced (this never came up during my initial visit). So, reluctantly I had them do this. 3 days later when I picked it up the issue was not solved and Chris, one of the managers, told me I hadn't taken care of my bike, and it was a derailer issue and the derailer needed to be replaced. Mind you this bike is 5 years old... I clean my bike routinely and prior to them replacing my shifting cables there were NOT any issues with the shifting. So now this is my fault and you're suggesting I need to replace more parts? My bike is at this shop multiple times a year for various things, so the bike was not new to anyone there. Conversation went on and I was treated so horribly, so rudely, and to think there was zero regard for the thousands of dollars spent at this shop over the years one would expect a completely different experience. Bottom line... Know your customer and never ever make it look like their fault regardless if it is. Your job as a bike shop is to provide solutions, fix bikes, and make the customer feel good about money they're spending and the value you bring... Instead, I felt like I was a nuisance, and my business wasn't valued nor was it needed.

Flew in from Seattle to race ToAD. Sam helped me out with amazing last minute work on my bike. So…read morehappy to have this great bike shop just minutes from my folks' place in Mequon. Such reasonable pricing too. Gonna be coming back here next time I'm in town for any bike needs big or small.

I had an older MTB that needed the gear set replaced and maintenance. Sam and his crew did great…read morework and great service to fix it properly and even saved me some money on a replacement cassette. It's hard to find this kind of service 5 Stars

super friendly and they were able to fix my e-bike which a lot of places did not wanna deal with/…read moreknow how.

From the owner: Shorewood Bikes is a fully mobile bicycle service and repair shop serving Shorewood, Milwaukee’s…read moreNorth Shore, East Side, and nearby communities. We offer free local pick-up and delivery, making bike repair convenient, friendly, and accessible without the need for a storefront visit. We service all bicycles and all e-bike brands, from everyday commuters and kids’ bikes to cargo bikes, road bikes, mountain bikes, and electric bikes. Our standard tune-up service is $99.95, with clear communication, practical recommendations, and a focus on keeping riders safe and comfortable. In addition to repair and maintenance, Shorewood Bikes offers sales and free at home test rides up to 45 minutes from Shorewood for select e-bikes and Meet One e-trikes. We specialize in helping families, older adults, and riders of varying abilities find comfortable, stable, and confidence-building ways to ride. As a locally owned, neighborhood-based business, Shorewood Bikes combines technical bike knowledge with approachable service and a strong commitment to helping more people keep riding. Call or text us at 414-216-3335, or make an appointment at ShorewoodBikes.com

Went on a Sunday closer to closing so either they were tired or thought I was an easy mark…read more I said I wanted to buy 4 bikes and I was looking for a recumbent because I had medical issues. - yelled at kids. Still bought the bike, informed owner, a lackluster apology... I'm pretty sure the gentleman helping me was a relative. - sold wife a brand new bike that was too tall. I said you're the experts so size them up and make sure it all works. Fail. - recumbent trike had issues from day 1, it was floor model for over year but they still said it was "new" but no warranty. I said directly I need this to ride with my family and I'm ok if it doesn't have a warranty but you'll honor service until it works right? They said yes. Three trips back and still makes noise I find unacceptable. Owners final response was "if you wanted a nice bike you shouldn't have bought a cheap one (~$800) To be fair their mechanic was super nice. They attempted to make it right but ultimately their margins were more important than my satisfaction. No more ski rental here and word of mouth will remain pour. It seems weird as their clientele seem like serious bikers and cater to local families. I really want to support local but not at the expense of my and families happiness for something that should be fun. Appreciate you want to run a business but I'm going to refer people to a different company named after parts of a bike (involves sprockets and wheels). I don't think I've written a poor review but after multiple attempts with what I believe was very reasonable and accommodating expectation. My bike now sits on the shelf as I try to sell it as I found service elsewhere. Your mileage may vary.

This shop has upgraded the batteries and sorted out my Trek Vere3 problems. They are my go to bike…read moreshop

I came to this shop because of the great reviews and let me tell you it was an amazing experience!…read more I walked up with my bike and a generous employee by the name of Steven opened the door and helped me diagnose what was wrong with my bike. He had all the parts available in store. I thought I would it would be ready in a week or so. Steven told me it would be ready in 30 mins to a hour if I wanted to wait. So I walked around beautiful river west and I get a text in 30 minutes that my bike was ready. He opened the door as I left and told me he had fixed the crooked wheel and a fender on my bike as well. What an awesome place! I can't wait to take my other bike for a full tune up.

Anton and the team always help it out and bike should sail smoothly but probs see them soon. Thx…read moreagn!

I am very pleased with the on-going excellent customer service and quality products that Wheel &…read moreSprocket has continued to provide me and my family over the past 45 years of being long-term customers. I truly value their consistency.

Wheel & Sprocket is a top-notch bike shop offering expert repairs and timely maintenance (note:…read morethey will tell you *when* to bring your bike in so you don't have to be without it for long), and they will keep your bike in peak condition. What I most appreciate is that beyond fixes, they provide valuable advice, suggesting upgrades and adjustments tailored to my biking adventures. Joe and his staff go above and beyond to serve their customers!

Nick and the entire Belgianwerkx crew do a phenomenal job. I bought my Canondale from them last…read moreyear and they've been very helpful teaching me about the ins and outs of high-end bicycle care. They carry a very nice selection of Canondale, Ridley, Giant, Seven, and a couple more. They really know their stuff and I always feel comfortable with their service. Beautiful shop -- would definitely recommend any serious cyclist stop in to visit with these good people.

jordan took care of a number of needed adjustments which were necessary after i installed a number…read moreof upgrade components on my caad 10. thought i'd have to leave it for a few days but, he took care of me and also gave me some advice on keeping things fine tuned. minimum charge and i didn't lose any ride time. ill be back.

Horrible communication. They do not return phone calls or emails in a timely manner (months). Their…read moretime frames they give you for completing work are way off even when you bring in a bike in their non busy season. Have made appointments as well to have a bike looked at and still waited a ridiculous amount of time. So disappointed in this place.

Awesome shop to work with. Drove down from Green Bay to get a bike that wasn't available anywhere…read moreelse. They were very friendly and made it very enjoyable to work with them. Made the trip TOTALLY worth the trip. I would recommend to all my friends.

Did help had bycle sett up there when needed repair wouldbot work on bycle…read moreKeeping to room talking to some but did not fix Call before hand was told what not be wrong

Great service. Great people. If your looking for a bike I highly recommend…read morePedal Moraine Cycle & Fitness.

Went to Ski Swap at Little Switz and talked to super helpful gent- he steered us to MO. When we got…read morethere, we waited a bit, but then got undivided attention for boots, poles and helmets. A one stop shop with great service!!

Too end products and very knowledgeable staff. Kevin and the crew know how to equip/outfit wheather…read moreit's skiing, snowboarding or cycling. A great selection of equipment and priced very reasonably. Well worth the trip.