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    Services - Wave Broadband

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    The cold, desolate night.
    Warhol C.

    A trash bag by any other name would still reek. It's the usual, "one star wish I could give it no stars," disgruntled review: 1. Unreliable internet, often drops video calls, interrupts streams, loads slowly 2. Automated messages when you call to get any support 3. Vertical monopoly - basically are forced to endure due to few choices in the area These things I could overlook, most internet companies fit the trope of having crappy service, but today was the straw that broke the camels back...waking up with no internet, trying to work from home, using up all your phone's data, and calling the company for support only to hear a repetitive loop of automated messages saying they're "sorry for the delay," it'll be another two hours. The time ticks by, you turn your head to peer out your window into the cold, desolate night. The black curtain has descended over the day's sun. The realization that the whole day has gone by and there will be no internet sinks in. You dial the Wave Broadband's phone number, greeted by a familiar automated voice. You have entered the Twilight Zone.

    Many calls to Wave G but no result
    Tiratat P.

    I have used Wave for 4 years. Initially it was a very pleasant experience; call center was responsive, technical support was very knowledgeable and very helpful. Now fast forward 4 years and two acquisitions later, the service is unbearable. The internet is fine until they are not. And if there is an outage, good luck trying to get in touch with anyone. During an outage that happened last week, I cannot get in touch with anyone, after the incident, we tried to get them to come to check our equipment, and guess what they never show up! (We have scheduled it again tomorrow so we'll see how it goes). Today I am trying to get in touch with a department that can handle our account. I've learned that it is called a "residential bulk" account after talking to 6 agents and 4 hours wait. I still don't know how to get in touch with them after talking to many agents. The business agents seem to know more but they said they don't have any visibility into the residential side. They also suggested that I ask for a supervisor. I haven't tried that though. They also seem to have a social media presence on Twitter and Facebook, but I think it's a hit or miss. You should try them too if you cannot get through via a call. In Seattle, we don't have many choices for gigabit speed internet. All ISPs in the area seems to have a very bad reputation now. If you have other choice, I'd recommend exploring them too.

    Wave overcharging me for years
    John D.

    1/22/2019 The truth about wave is their staff violated my privacy by posting my private info online, then when I complained they retaliated against me and had their lawyer send me a letter stating they are terminating my service. They say I harassed them which i did not, I only communicated by a few emails as allowed per the first amendment. On top of this, for years they have been charging me $90+ a month for 110 Mbps service, even though they have been offering it everyone else for much less. A class action is coming against Wave people as I and others are not going to tolerate their discrimination and price manipulation. See the info below for WA and see how much more they are charging you over others.

    WaveBroadBand speed attached to modem via Ethernet cable. No other devices accessing it
    Robert G.

    Wave has been successful at something that I thought could never be achieved. I actually miss my Comcast service. Yep, you read here. First; my wife set up our television and Internet connections by calling Wave. She was quoted a specific monthly price for the bundle. When our first bill came it was $40 over the quoted price. When she called "customer service" they told her that they were including the local television fees, which she was never told of and are not listed as part of the price on their website. The person refused to remove the charge until my wife demanded to talk to his supervisor. The person only then relented and told my wife that a supervisor would call back within 2 hours. That was 3 days ago, still waiting..... Secondly the Internet speed is an absolute joke, well below claimed rates. We may end up switching to Century Link or a local service in Gervais Oregon soon. If you have a decent option, do not sign up for Wave.

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    6 years ago

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    3 years ago

    absolutely the worst internet out there and horrible customer service.

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    6 years ago

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    Page 4 of 18

    Ask the Community - Wave Broadband

    When do they answer their phone? Been trying to get through for 2 weeks.

    NEVER! They claim (always) a potential 20 minute wait. I have waited over three hours (I put it on speaker and go about my business just to see how long) then it cuts off. Absolute WORST customer service on the planet.

    Have wave and seem to have frequent slow internet connections just wondering if any one else in area experiencing the same issue. I am in between mount Vernon and laconner?

    Hi Caleb, I am not in your local area, (Snohomish), by have experienced the same issue for 3 months now. I have had to call Wave at least 7 times during that time. Each… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Wave Broadband

    I will admit, outdated hardware and wiring in our home was initially a bottleneck to achieving high speeds.

    Mentioned in 7 reviews

    Read more highlights

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.1
    (88 reviews)

    In short This is very much a corporate showroom,…read morecookie-cuttered to match all the other ones as closely as possible. So what's to get into? It's clean and bright, spacious, plenty of parking. The big ding isn't on them, it's on the corporation that sets their pricing and so on. In long Yeah, I know better than to believe their commercials that say the phones you buy here are "on them," but it's still annoying. And, to that point, I'm dragging my feet on actually buying a phone here, even though a modest one would nudge my bill up just a few bucks a month. What I have been in for a few times over the years is exchanging cable gear and I think one phone repair. Often enough to know they're an acceptable option as far as I can tell. There was one time when I had questions about lowering our cable bill and the kid thought our appointment was done, so he kinda hustled me out. This is to their credit--you get those little auto-text surveys, and I let 'em know the kid kinda dropped the ball, though he was pleasant. A different manager called before the morning was over, apologized, said that was out of character for this kid, promised to coach him with our feedback, and got our bill down by like 10-15% (IIRC). This isn't the kinda thing that's really exciting, by any means. But ya gotta have a phone. And if ya like live sports broadcasts as much as I do, yer kinda stuck with a cable subscription. They try to do us a solid here and there, I guess. They've certainly gotten enough payments from me over the years.

    No bathroom for customers Slow service…read more Wasn't happy with the way things slowly got done

    AT&T Store

    AT&T Store

    2.7
    (71 reviews)
    $$$

    I went in on a Sunday and met Sabrina. I told her I was a teacher, single mom and tight on money…read morebut desperate for a new phone. Boost Mobile was not allowing any kind of new device for monthly payments (at least not for phones under $400 ). My phone was chugging, calling me, shutting off and restarting without prompt. The camera only took pictures on every seventh click. She reviewed devices with me honestly. She priced it out and printed out the total cost. I went with AT&T because they give discounts to teachers. I work til 6pm during the week and wasn't sure when I could come in again. I did come in the next day at 6:45, just because I trusted Sabrina. She stayed late to help me with my device and new plan. She was nice to my kids and gave them paper to draw on. She even helped with spelling words. She knew I couldn't make it in the next night because of my daughter's piano practice. She gave me her phone number in case I encountered any trouble. When I had trouble with the new phone set up, after hours, she connected with me and made sure I was set-up. This is a great deal, a great phone and above and beyond service. Promote her.

    WORST company in the history of telecommunication. no matter what problem you take to them, their…read moreanswer is "sorry there is nothing we can do" . Store manager named TOM is the biggest idiot I have met. He is not even understanding the problem and just blaming Tmobile coz I switched to them. I had a switcher offer where AT&T gave some gift cards to pay off TMO phones when I was switching from TMO to AT&T. AT&T service was so PATHETIC that after 9-10 months I had to gi back to TMO even thogh AT&T was so less money out of pocket. NO ONE told me that I cannot switch before 12 months else these reward cards will be charged to me. When I am at the store, the other rep printed out something and gave it to me read which had that if you switch before 12 months, rebate wil be reversed. Even when I went to the store to pay off AT&T devices to I can switch back to TMO, the guy in the store did not mentioned that I am trying to switch before 12 months and hence you might be charged for the rebate you got before. Store manager TOM said it ist TMO fault who did not verify a step. I was surprised to hear that since TMO has nothing to do with AT&T switcher offer. THE MOST REDICULOUS customer service, THE MOST PATHETIC store people. When I asked TOM is last name, and employee ID, he said he would absolutely not give me that. 2 CENTS - NEVER EVER buy AT&T phones. The reception sucks - you cannot even go into a store as they do not have receptions there. You cannot go north towards Marysville, Phones do not work there I wish I could give ZERO stars

    Xfinity Store by Comcast

    Xfinity Store by Comcast

    1.7
    (114 reviews)

    Comcast does not have good customer service and recently I had another bad experience. I wanted to…read moreport a number to Xfinity from other service provider. In order to finish the process quickly, I decided to get it done in the store. That was the bad decision! When I first went there, I was greeted by one of the agents and asked me to wait. Later, my name was called and then one agent came to help me. He collected all the information and after very long wait, he said that there is some error in the system. Later he called customer care. Customer care person told him that their system has crashed. Agent promised to work through it and give me call back. However, I never received the call. I went next day to the store. This time, it was some other person. He ran into some other problem and then after very long wait, he called customer care. Customer care person spoke to me over the phone and asked me my full SSN. He said that he cannot help me if I don't give him my full SSN. I had no other option but to shout my SSN over the phone in the store. After waiting for couple of hours, I decided to leave. The agent from the store told me that if I leave, he will not be able to help and will close the case. Finally, I decided to do it online and it was just quick 2 minute process which went smoothly. The SIM card arrived in 2 days and my number was ported successfully. I am still wondering why store guys were not able to help even after making me wait for several hours multiple times. I don't think they are very well equipped to handle customer matters.

    Tried buying the Marines package through comcast/xfinity. Was told it would be $30 per month. Got a…read moresurprise bill for over $200 on top of what I was paying. Went to this Redmond store to get their mistake fixed. Instead, I got a rude manager that simply did not care. I can't say the charge is fraudulent, but they just don't give a dam about you or any misunderstanding. 0 stars! After being a loyal client for 24 years, bye bye

    Ziply Fiber

    Ziply Fiber

    1.3
    (631 reviews)

    2 gentlemen can to my door selling Ziply fiber. It was Free for the first month to try, and since…read moreour internet isn't the best, we did. The technicians installing the router were great. 2 weeks into the trial I contacted the guy that gave us the free trial to let him know the service wasn't reliable due to my building or equipment, either way, I needed someone to pick up the router. He didn't answer the text. So my next text was "who do I contact to come get this." He replied, said he'd pick it up over a week ago (see in pictures). It's coming up pretty close to the month mark so they'd be able to charge. I imagine dragging his feet has to do with commission if they make a sale. I called Ziply and I've spoken to nice people "who made an appointment to get the equipment" but told me they are transferring me for service cancellation. I have been on hold for 33 minutes. Just come get your stuff please. Update- stayed on hold for another 20 in addition to the 33minutes, until I decided to hang up and call back. I was now informed the sales person lied, it wasn't a free trial, and they also weren't authorized to retrieve equipment. "My Bill" for my "free trial" was 50$. The woman on the phone previously, lied about a tech coming to get the equipment, they are also not authorized to do so. That's on a recorded line. I was now informed to send the equipment back with a label, UPS, while they were still going to charge $50 for service. By the end of the conversation, in which I told her that they are scammers. she decided not to charge me the 50$ but 1.94$ in what I assume is for taxes. WOW. Beware neighbors. Time is $. I have 1 day off a week. So shout out to Ziply for wasting hours of my life, lying multiple times, and "gifting" me such a little charge on my "free trial" that I tried to end 2 weeks in. You guys are super cool.

    zippy put in their fiber optics in our neighborhood and then began the harassment…read moreI have had several mails several emails and now four people come to my door within the last three weeks All have been rude and dismissive I would never have zippy even if it were free I tried calling their customer service and was told to just ignore it

    Wave Broadband - isps - Updated June 2026

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