Quality was terrible. They did not value me as a customer and refused to refund me money owed to me…read moreafter I cancelled service with them. They ignored my attempts to contact them in reference to refund they acknowledged. Do not use them at all costs!!!!They raise their prices on you. They are not a reputable company. They also go by the name Primo Water so don't be fooled.

Delivery is erratic and try getting a customer service person on the phone to help. The culture in…read morethis company is the worst!

I need a dual roccs filter for my mom. I call around and found this water tree business. Mr. Robert…read morethe owner is very nice and knowledgeable with the alkaline water system and filter. If you need anything for alkaline water and filter system here is the place.

From the owner: We vend Alkaline / Antioxidant Water. We install home…read moreAlkaline water systems and make deliveries. In store water testing and demonstrations also.

Ty did an excellent job as allways. Ty came Out on time and completed the job in short orderread more

We've had great service every time Ty Lehto comes to service our unit. He's very knowledgeable and…read morehas our water perfect! Can't recommend enough!

Hands down the best customer service by Miss AKU, professional water & herbal specialist. AKU…read morewelcomed and helped us, is extremely knowledgeable about the different waters and the effects and benefits for good health. All you Houston residents need to check this place out, so glad we did!!

Exceptional customer service!…read more I highly recommend giving it a try. Aku took the time to personalize my experience, walked me through the quality of their products, and clearly explained the differences between the various options available. I'm truly grateful that Water Tree is part of the Riverstone community.

I was not a believer of the alkaline water but now I won't drink anything else. I've told my…read morefriends and now they're all obsessed with this water. KayLynn is very professional and is super knowledgeable about the water and benefits. A super worthwhile health investment.

Very hard working mom/owner who has an excellent shop....great service, and wonderful work…read moreethic....highly recommended for all your water needs....

Mr. Raj and his wife are so nice. Knowledge people that helped me with my herbal and hydration…read moreneeds. Reasonable priced water with different varieties. I was impressed by the repeat customers and their testimonials. I joined the membership program because it was affordable and when I had an issue with my jug Mr. Raj resolved it with no problems. I Recommend!

Super sweet guy, Raj, amazing water, of course!! Affordable water and good for your body.read more

Sparkletts was great until Primo bought them. Now there's no customer service to speak of,…read moredelivery's are never on the day you're told. When the transfer happened from Sparkletts to Primo the account was wrong, we get biweekly deliveries, when I finally got them to call me by selecting that option when I called them, they tell me I'm on monthly service. We were completely out of water 4 days ago, on Monday when they called me they set my delivery for today, did the water get delivered? Nope and no call or acknowledgment of the error.

This is a poorly run business. Two days ago they missed their third biweekly delivery in a row. I…read moretried to call to get some reasoning for the delay, but was placed on hold and gave up after 15 minutes. I've used the service for about three years and they had another period about a year ago where they missed two deliveries, meaning I went without water for over months. On this most recent series of missed deliveries, I called after the first missed delivery in late April and they said I would have the missed delivery on the next regularly scheduled delivery date of May 4. That day went by and after two weeks, I was hoping they would make the next schedule delivery on May 19, but it was also missed. It has been six weeks since my last delivery and no telling when my next one will arrive. They are going through their second acquisition over the past few years, with each one being more disruptive on deliveries. I plan to search for a more dependable provider, or do without a water delivery service. Review update: it just keeps getting worse. I went online today and my account now says my next delivery will be June 4, thereby missing the scheduled May 19 delivery by another two weeks and totaling three missed bi-weekly deliveries. I searched their site for a means to send correspondence directly to them since I could not get them on the phone, but the site is not very accommodating for communication. The chat directs you to preset choices that don't appear to allow for a narrative comment. I don't have an endless amount of time to keep searching for how you can direct comments to Primo Brands and am better off finding a more customer friendly provider.

I have been a customer of Pura Flo since 2005 and could not ask for a better company to supply my…read morewater needs. I have a Reverse Osmosis system in my residence, as well as my office, and anytime I call for service they are there the very next day. Great customer service and the water taste great. Highly recommend this company. They also do my private label sports bottles for my company. Great work.

DO NOT USE PURA FLO FOR BOTTLED WATER DELIVERY! They will promise to refund your bottle deposits…read morebut never actually do it. When you try to cancel, they will purposely deliver 2 new bottles, claiming they could not cancel in time despite having sufficient notice, then claim they are short drivers so they cannot pick up your bottles until 2 wks later. Then they will charge your card on file without authorization or notice, then mail you a bill. When you bring this to their attention, they claim they will issue a refund but do not go through with it. They will refuse to refund your bottle deposits despite repeated inquiries and/or demands. They will lie to you that they are going to issue the refund to discourage you from filing fraudulent business practice claims with the appropriate agencies or post negative reviews. When you inquire as to when the refund will be issued, they will suddenly stop responding. On top of all that, their water tastes like tap or worse. Take it from a former customer, save yourself the headache. Don't sign up with them unless you like being ripped off. We went thru all of the above and had to file a dispute with our credit card company. As of this review, we are still waiting on the refund of our money. Lastly, if you end up with the rep named Claudia, don't believe a word she says. If you need proof, I have plenty of emails, just ask.

Absolutely the best! Renee was very sweet and knowledgeable. Wonderful customer serviceread more

My husband and I have been meaning to pop into The WaterTree, and we're so glad we did. Ms. Renee…read morewas so welcoming and a wealth of knowledge! We will be back and often!

Great experience! A technician, Jordan, came out to assess our system and within an hour we had…read morefinancial approval and a scheduled installation appointment same day! It was a very straightforward and easy process. Jordan advised on a system that would best suit our needs and he didn't try to up sale everything. We were able to get a low down payment and low monthly payment. There were also many perks for customers throughout the first year and the upkeep prices were more than reasonable. Jordan also gave us information about our options should we move within Texas or out of state. The installation technician, Oscar, arrived with our system later in the evening. Again very efficient work, it didn't take even an hour for Oscar to install everything. Oscar even made it look very neat under our sink, with hiding tubes yet being able to inform us of how those tubes connect and work to provide us with clean water. Oscar explained what to do in emergency situations and advised on when we should give Puragain a call for routine maintenance. He even wrote out instructions for flushing the system before we would be able to use it. I appreciated so much the awesome customer service, patience he showed and care he showed. These guys really kept communication flowing. And if there were any issues, they were resolved quickly. My husband and I are very happy with our experience with Puragain and would definitely recommend them.

Do not hire this company. Terrible service, plus they charged us for filters after agreeing to…read moreprovide the filters for 3 years.