We hired Waterloo to design our backyard to make into a complete paradise. Marian and her team worked with us and I seriously cant express how much gratitude I have for them and this company. They did such an Amazing job and hand such wonderful worth ethics. Highly recommend them for my future needs. Thank you Waterloo & Marian. read more

Needed a patio drainage problem solved, and a shade sail attached by rear French doors. I have to say that this was one of the most disappointing experiences I have had with a service company. From promises made and not fulfilled, to contract signing problems, to promises made and not kept, to lack of communication, and to some shoddy work, this was an extremely stressful experience. The cost was so extreme for the work done, that I feel like I was scammed, not just by Waterloo but also by the construction company, Laguna Landscaping, which Waterloo uses for landscaping and construction. Again, so very disappointed! read more

We had an exceptional experience working with Waterloo on a large residential job. They listened to our feedback and came back with something better than we ever expected. The build-out showed care, craftsmanship and some great gameday problem solving. Highly recommended! read more

I would not recommend Waterloo to anyone. Waterloo has failed to assume responsibility for their failure to provide a design that fits within the scope established. While we did receive a design, the cost of installation was more than double what we told Marian our budget was. We were given the excuse "scope creep can get out of hand quickly." The scope of our project has minimal adjustments, certainly not enough to cause scope creep to account for the cost. What we asked to add was a single planter, a speaker and projector, minor additional lighting, and an additional 530 square feet of turf. Certainly not enough adjustments to account for an additional $30,000 in costs. Additionally, at no point in the design phase did Marian indicate to us that the scope of our project would not fit within the budget. Nor were we informed that the requested additions would result in us going out of budget. Marian and the team at waterloo are not taking any responsibility for their failure to provide a design that was within the scope/budget established at the begin of the project, nor for their responsibility to advise along the way that the asks (again, which were minor) were likely pushing our project beyond our budget. Marian communicated that "It is not possible for me to know the costs of a project as we work through ideas and options together." However, Marian is hired as an industry designer who should have a realistic understanding of what something should cost. After all, what is the purpose of providing a budget if it is not possible for you to know the costs and if your design will fit within that budget? While I certainly don't expect you to be able to know exactly what the cost will be, providing a design that is more than double the proposed budget is unacceptable for a professional. This company cannot be trusted to provide a design that is executable within your scope/budget, and they will refuse to take responsibility. Avoid at all costs, unless budget is not a factor. read more

The REAL DEAL. Terrific quality and value in our East Austin townhouse front and back yard transformation. Very pleased with Waterloo's design+build process end-to-end and would absolutely utilize Marian and her amazing team again in a heartbeat. Our new decks and backyard look amazing! read more

See all

Marian is the most professional and knowledgeable, friendly, smart and helpful contractor I've ever had the pleasure to hire. She got a crew to do a job I thought would take a month in less than 2 weeks, beautiful water feature made out backyard pop. And never imagined our yard to look as good as it does, this is 2 years later now and it still looks as good as the day it finished. If you need any work done definitely hire Waterloo. I hear she has spread not just across Austin but even into Houston Texas as well. read more

Great company to work with if you're wanting to take your yard to the next level. After seeking estimates from several landscapers in the South Austin area, we decided to contract with Waterloo. We're very pleased with the result. Marian and her team were friendly, responsive, creative, on time and on budget. We didn't have a lot of money to shift from grass to Xeriscaping in our front yard, but the Waterloo team conceived of and executed an attractive, clean and functional design that met our budget and impressed our neighbors. They even followed-up with some replants of a couple of flowers/plants that didn't do so well initially. Highly recommended. read more

See all

Marian and her team are nice enough. Unfortunately, nice does not translate to listening skills or professionalism. We had 2 virtual meetings where I was presented with designs that failed to take my most important requests into consideration. The designs did not reflect listening to wants or thought or creativity. They seemed like last minute shoddy effort to pull something together for a meeting. Marián showed up at my home coming into my backyard while I was inside the home and scared me half to death. I thought it was an intruder. There was no knock at the door or ring of the bell to warn me of her privacy breach. Our meeting was delayed. I understand things happen but all in all, I am not impressed at all. Worst of all, when there was failure to deliver anything worthy of investing more time with her and $1900 in, I decided I could give up $500 and request $1300 back. I was met with resistance and poor handling of the reality that I was placed in. I would have much rather been delivered a we ll thought out design that needed a few tweaks rather than an afterthought that wreaked of min effort and time invested. read more

Christina gave me an excellent design that listened to my landscaping needs (Native plants that were hardy). The installation was painless, fast, and respectful. The company was detail-oriented and efficient, with the appropriate pricing. Christina was a pleasure to work with! this is a local, female-run company that you should support. read more

I had a clear idea with what I wanted for my yard, and Waterloo was able to execute perfectly! They gave me professional advice to use the space around my patio in ways I hadn't thought of before, and now I have a new barbecue area I love! Highly recommend!!! read more

It was really difficult to get a landscaping company to chat with me because of the scope (small) of my project. Waterloo, however, did Zoom with me and explained to me options for my project. I really appreciate that Waterloo took the time to meet with me and give me options. read more

I would not hire this company. I hired them to do the landscaping on my new house build and have had multiple problems with there work. First all the flowering planets they installed died after 3 months and they will not stand behind there warranty to replace. Second since day one they created large puddles of water in the front yard by improperly grading the yard and will not come back to fix. Third the sprinkler system design was not done properly and 3/4 of the yard began to die off. We had to move 80% of the heads to correctly water the yard Fourth the time clock they installed on the wall was not placed into a stud and fell off after 3 mnths. Waterloo does not have any landscapers as employees they sub everything out to inexperienced laborers. I would suggest staying away read more

See all

I recently moved to Austin and purchased a duplex (that needed lots of work) on the east side with the intention of fixing it up and renting out one of the units. After several months of working on my own and realizing I bit of way more than I could chew, Waterloo came to the rescue and saved my yard and my tired hands. I had a few ideas of what I wanted, which Marian and Christina were able to take and incorporate into an incredible design. The customer service was wonderful, with Christina even stopping by the house ever other day or so to check on progress and making sure I was happy with the work. In the end our landscape and new fencing turned out beautifully and definitely added the extra boost of curb appeal I needed to rent out the unit. Thank you! read more

Marion and her crew were absolutely fantastic. Marion designed an extremely low maintenance landscaping plan and beautiful deck that we now practically live on. She really listened to what we wanted and came up with a great plan for us. The best part was that she didn't try to up sell us or overdo it in her design. She kept things simple and beautiful. The team was amazing and got the entire deck and landscaping done in a week, even working right after a hurricane! I highly recommend Waterloo. We couldn't be happier. read more