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    Waterfall Pond Supply

    4.4 (13 reviews)
    Closed 9:00 am - 5:00 pm

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    3 years ago

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    2 years ago

    OUTSTANDING! We will never go anywhere else. Professional, knowledgeable & extremely fair. HighLy recommend! A+ THANK YOU

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    Ask the Community - Waterfall Pond Supply

    Review Highlights - Waterfall Pond Supply

    Great place to check out waterfall, stream and pond options and to buy algae supplies.

    Mentioned in 2 reviews

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    People searched for Hot Tub & Pool 105 times last month within 15 miles of this business.

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    Hot Tubs Northwest - Ferndale - Swim spa install

    Hot Tubs Northwest - Ferndale

    4.6(7 reviews)
    29.7 mi

    Our infrared sauna and cold plunge tub were delivered and installed and all went well. I was eager…read moreto try the sauna but honestly? I HATE cold water and didn't plan on using the cold plunge other than to throw a leg in there maybe ..(it was for my husband). If you think voluntarily putting your body in a tub of cold water and ice sounds a bit crazy, google "benefits of ice bath " "cold plunge" At this point we are both using the ice bath daily. I know, shocker right?!!! Why? Because the results are incredible! To name a few, it speeds up muscle recovery after a workout, decreases inflammation, improves mood and the list goes on and on. The sauna is also amazing! We ended up getting a 3 person Finnleo infrared (used by 2 of us) and so glad we did this! We would not have been comfortable in the 2 person model. Some of the sauna benefits we have been experiencing are improved circulation, better sleep, recover better from Soreness and stiffness after workouts.. and more! Thanks again to Debbie, she held our hand every step of the way and is always happy to share her knowledge/personal experience.

    We had purchased two tubs from their predecessor, Northwest Hotsprings and received excellent…read moreservice. Our new home has one of their tubs that we did not buy. When it needed a new cover we ordered one from the renamed business. We were told to expect 6-8 weeks wait. It took almost double that because it sat in their warehouse unlabeled. Then the first installer couldn't figure out how to do it so another delay. I tried to finish paying the second installer but he had no invoice and the office would send one. A few days later I got an accusatory call asking why we hadn't paid the bill. After a tense exchange he finally agreed to send an itemized bill. He seemed to think i should pay whatever amount he threw out. They have lost my business permanently.

    Photos
    Hot Tubs Northwest - Ferndale - Sauna

    Sauna

    Hot Tubs Northwest - Ferndale - Stone ready to be set around the pool

    Stone ready to be set around the pool

    Hot Tubs Northwest - Ferndale - Swim spa after set

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    Swim spa after set

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.0(64 reviews)
    1.3 mi
    $

    We purchased a new washer drier combination on August 26th. It was to be delivered and installed…read moreabout 3 days later. The unit was delivered and the old one removed as scheduled. The 2 kids that delivered it were not up to the task. If we had not gave them some guidance they would never have got it out. They claimed their truck did not have the proper equipment to do the installation. They claimed they would tell their supervisor to get another crew to install the new unit. They contacted us with a new date and time. No one showed up. Called Lowe's and they arranged a new day and time. No one showed up. Called Lowe's and got to a manager who talked to their 3rd party company scheduler. The scheduler said he would get it scheduled the next day and would notify us of the appointment time. No one showed up and did not get a call. After noon I went to the store to purchase furniture sliders as we decided that we would need to install it ourselves (I am 83 and my wife is 81). While I was there I talked to the people in the appliance department where it was purchased. They contacted the delivery company and verified we were on the schedule. They claimed that someone had come to the house at 8:00 am. Our security camera picked up FedEx, Amazon and United Parcel Service but no Lowe's truck. They said they would have a crew here between 4 & 7, no show. About 7:30 we decided to try to install it ourselves. This unit is 74" high and weighs 350lbs. We actually were successful in getting it moved from our deck to the installation site. We decided at that time that was enough for that day. This morning after breakfast I started the installation process. The unit is in a single closet size area with just enough room to slide it in part way to hook up everything on the back. Then I was able to push it in and test it. (Today is September 11th.) SUCCESS. Now I need to try to get a refund for the installation fee I paid. Not too happy to say the least, think I will go back to Home Depot. Ray Bunn Sent from my iPad

    I would give them 0 stars if I could. I ordered something…read morethat had a delivery date 15 days later. So, already over 2 weeks after placing the order. The day of scheduled delivery I get an email bumping the order ANOTHER 3 WEEKS. Yep, over 5 weeks after ordering. After finally getting through to a manager (the AI on the phone is HORRIBLE and almost impossible to get past, and even hung up on me while I was on hold), they will not fix the problem. Order cancelled. I will NEVER shop at Lowe's again. EVER.

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    Lowe's Home Improvement - Damage to side

    Damage to side

    Lowe's Home Improvement - Damage to front

    Damage to front

    Lowe's Home Improvement - Lowes carries clothes?

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    Lowes carries clothes?

    Waterfall Pond Supply - hottubandpool - Updated May 2026

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