We purchased a new washer drier combination on August 26th. It was to be delivered and installed about 3 days later. The unit was delivered and the old one removed as scheduled. The 2 kids that delivered it were not up to the task. If we had not gave them some guidance they would never have got it out. They claimed their truck did not have the proper equipment to do the installation. They claimed they would tell their supervisor to get another crew to install the new unit. They contacted us with a new date and time. No one showed up. Called Lowe's and they arranged a new day and time. No one showed up. Called Lowe's and got to a manager who talked to their 3rd party company scheduler. The scheduler said he would get it scheduled the next day and would notify us of the appointment time. No one showed up and did not get a call. After noon I went to the store to purchase furniture sliders as we decided that we would need to install it ourselves (I am 83 and my wife is 81). While I was there I talked to the people in the appliance department where it was purchased. They contacted the delivery company and verified we were on the schedule. They claimed that someone had come to the house at 8:00 am. Our security camera picked up FedEx, Amazon and United Parcel Service but no Lowe's truck. They said they would have a crew here between 4 & 7, no show. About 7:30 we decided to try to install it ourselves. This unit is 74" high and weighs 350lbs. We actually were successful in getting it moved from our deck to the installation site. We decided at that time that was enough for that day. This morning after breakfast I started the installation process. The unit is in a single closet size area with just enough room to slide it in part way to hook up everything on the back. Then I was able to push it in and test it. (Today is September 11th.) SUCCESS. Now I need to try to get a refund for the installation fee I paid. Not too happy to say the least, think I will go back to Home Depot. Ray Bunn Sent from my iPad read more

I would give them 0 stars if I could. I ordered something that had a delivery date 15 days later. So, already over 2 weeks after placing the order. The day of scheduled delivery I get an email bumping the order ANOTHER 3 WEEKS. Yep, over 5 weeks after ordering. After finally getting through to a manager (the AI on the phone is HORRIBLE and almost impossible to get past, and even hung up on me while I was on hold), they will not fix the problem. Order cancelled. I will NEVER shop at Lowe's again. EVER. read more

Would definitely NOT recommend Lowe's Windows. We purchased 7 of their Pella windows in May of 2025. We immediately experienced broken window screens, a large window that was not caulked correctly, and hammer marks on the window frames, where the Lowe's installers' hammers had left. Now it is late October 2025, and I've been insulted more times than I can count when trying to get a hold of someone who could help, and I'm now still left with broken screens. They absolutely fall short when things go wrong. I've spent so much time and many many phone calls, yet it seems no one is willing to help. read more

I will not do business with a company that uses an obnoxious phone robot with bad AI for my local Lowes in Mount Vernon. I called about getting kitchen cabinets and couldn't get past this AI operator who didn't understand anything I was saying and kept suggesting the wrong departments. I had dialed the Mount Vernon Lowes and after getting nowhere in a frustrating several minutes this robot didn't even know which store I was calling. What a waste of time. I'll take my 15k to Home Depot, thank you. read more

Today - a generally good store gets a mixed review. Nursery - Susan (clerk) was the only one in what used to be a very good nursery. Noone when I arrived, Noone an hour later. She was both rude and incompetent. I bought over $200 and was going to load up and then get much more. Once through her checkout convinced me to just leave! Clerks like this are Amazon's best friend. Lumber - great clerks and very helpful, more the usual for this store. Manager - ya' got some training to do...! Better yet, let Susan go to the job she really wants - this sure is not it. read more

BUYER BEWARE!! LOWES lied & cheated me. I bought a water heater, including all new hoses & including installation & a 5 Year Protection Plan. The guys who delivered the water heater said they do not do installation. I showed them my receipt. So I called to get a return & refund, and it took them a week to come back and pick it up instead of just taking it back at that time. WHY??? Then, they did not refund me for the 5 Year Protection Plan, (which obviously I did not need without the product!!) and cheated me out of the TAX paid as well. I will never buy anything from LOWES again. Nice way to treat a VET. read more

DONT waste your money buying appliances from Lowe's. Bought a stove and ONLY lasted a little over a year and started having issue after issue. Called Lowe's and was advised nothing they can do. WHAT a waste of money. I have NEVER heard a stove only lasting about a year. Disappointing read more

This is not about the store -- it's about their online services. I bought a three year extended warranty plan from them, and it may be just fine, but their customer service is terrible. I asked repeatedly to get the details of the plan sent to me, and was told that was not possible. An email, a brochure, I just wanted something printed that showed the coverage I had purchased. I was told to go to the website and five steps later, there it is! Yeah, that's not good enough. I have no assurances that this info won't be changed on the website, and what recourse would I have? It was a long process to try to get this information. I don't blame the agent I spoke with -- she was pleasant enough. I blame Lowe's, the corporation, for this. It doesn't make me have confidence in my purchase. read more

I walked the aisles of my local Lowe's recently in search of specific hardware. Occasionally, I passed the rare customer. Even rarer was the clueless employee who, when asked where I could find what I was looking for, stared at me wide-eyed, as if I was speaking Klingon. The only thing I DID find was the restroom. I must say the "customer service" team HAS mastered is the art of avoidance by never making eye contact. It's a Jedi mind trick that if you don't see the customer, they don't exist. As I lost all hope, what struck me was the name for Lowe's new theme song: "I've Got Plenty of Nothing." This is my last trip to Lowe's. read more

Always out of product on shelf Even when website says they have it in stock Staff is not helpful in finding missing products either read more

This is in regards to appliance installation we had done. I would recommend you try to find someone not used by lowes. I was very disappointed with the attitude of one of our installers. Very unhappy to be doing his job. Left a major mess and didn't care. Threw the literature of my new products on the counter and gave me a dirty look. Gave me multiple dirty looks and never said a word or was social in any way. My neighbor said he was throwing things outside Mt home. Also he hucked my old dishwasher down my driveway. Very unprofessional to say the least. The other gentleman was better. I was surprised of the mess left with no effort to clean up. I do like the new products and the service we received at Lowe's. But very leary of services that are supplied after a purchase. read more

My 85 year old mom bought a safe and paid for delivery fee. We were told at the time of purchase that it would be delivered and put in place. We wouldn't have purchased it if it wouldn't be put in place. It was delivered and left in the middle of the garage on top of two pallets. The way it was left is unsafe. It's extremely heavy and wobbles on top of the two pallets. It could fall over and crush someone. It was also damaged and no paperwork was included. We can't even open it. Again, we wouldn't have purchased it if it wouldn't be put in place. My mom is 85 years old and can't move a safe. We've called customer service several times and it was suggested to get a neighbor to help move it. We were told one of the delivery guys had a hurt back and the other couldn't move it himself. Also, they don't have a hand truck on their truck. It is damaged and we called to talk to someone about the damage and to come and pick it up. They can't come pick it up until the 21st and won't return her money until the safe is picked up. I told the person that day mom is busy. He wouldn't listen and told me they would be here the 21st. Mom has appointments that day that can't be changed. Customer service is a joke. We should not be told to ask a neighbor to help when we paid for delivery and placement. Also we were hung up on 4 times. My mom is 85 and can't move a safe even if she could get a neighbor to help. read more

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Mary in the garden department was so incredibly helpful! I needed a few planters for my front porch to spruce it up for summer and she helped me pick out planters, flowers and answered all of my questions regarding sun exposure needs etc. all while helping other customers and checking people out. It was convenient that I didn't even have to go in the store to check out I was able to do all my shopping and check out in garden center. Thank you Mary for such an awesome experience at Lowe's! You are the reason I will come back and do more shopping. read more

Lowe's Home Improvement - Planters - Appliances Near Me - Mount Vernon, Washington

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The shittiest customer service department in the history of customer service!!!!! I've been on hold for 45 minutes and nothing? So I called back to talk with the manager and I'm on hold again? WTF!! 15 minutes so far! That's why I prefer homedepot read more

Jordon in receiving is a lazy rude nightmare, a truckdrivers worst case scenario. Hey good morning, I have 10,000 pounds of paint to deliver, and a hurt shoulder any chance i could get some help Snide comment, or glares and walks away. Lowes you can do better without trying, and not have your delivery drivers dread delivering your goods. Think about it. read more

Home Improvement store. Competitor being Home Depot. I am not a big Lowe's fan but if I am looking for something specific I would come here to browse. I prefer Home Depot over Lowe's due to many reasons like prices, service, product availability and service/installation/product knowledge. I walked in looking/ checking out small appliances. service here is super lacking. To find help is just as hard as finding the item you are looking for. When you finally find someone who works here guess what they are dealing with a line up (2 or 3 people in front of you). Yes and each person has a super 15-45 mins question(s). Did I find what I was looking for and the answer is no. I was looking for Halogen Oven and they don't carry that in store. We seen it at Home Depot but not here. The store is only busy in the front (not sure why) and once you head toward the back the store is pretty slow and at times dead. Store is nicely stocked. Return policy here isn't bad. Yes line up may be long and would depend when you come. read more

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don't waste your time at this location. if you need help well good luck. employees are only there for the paycheck. they are useless wether they are 16 or 60. I guess management doesnt care either. read more

We purchased a refrigerator with and ice maker in July. Yesterday 10/18 I returned the refrigerator and ice maker because Lowes and A&E could not figure out how to fix the problem. * 2 ice makers * 2 refrigerators * Poor customer service * 100's of hours of phone calls to Lowes (Because evidently they don't know how to answer the phone or return calls) * the 18 managers should all be fired except Bryan H. I will not shop in Lowe's again and I will share my experience with everyone!!!! read more

I needed a new pressure washer, the first place I shopped at was Lowe's. It took me quite some time to find one, I wasn't looking for a box on a shelf, I was looking for a floor model, and they did not have any pressure washers put together to look at. I did eventually find a pressure washer in a box that fit my needs and I finally found an employee to help me put it on a cart. The store was really empty for a Friday afternoon and I found a friendly cashier who greeted me. My cashier immediately told me how much I could save by signing up for a Lowe's Credit Card, and that it would only take two minutes. I was going to save about $80 so I agreed to sign up for one. About ten minutes later we were still entering my information and I finally told my cashier to forget the credit card, just sell me my pressure washer so I can go home and get to work. The cashier was actually raising her voice at me as I walked out, telling me "You need to take free money!". I am not upset with the cashier, I understand that she is being pressured by Lowe's to push Lowe's credit cards on the customers at check out, and the cashiers absolutely should not be put into that position. It's no wonder that this Lowe's had "We Are Hiring" signs all over the store, if I was forced to push credit cards on customers I would look elsewhere for my place of employment. On top of that, i had to take my pressure washer home and put it together myself, and what a headache that was. read more

So. This is a good review and bad review. Lowes is my favorite place to poop in Mount Vernon. Always fairly clean bathrooms. I also like how their tool area is put out butter than Home Depot: The bad is that I do not like their customer service. I always have issues with deliveries and nobody there ever seems to care. I now just buy appliances from a different business. read more

I tried to order a stove through their website and thought all was well until the store called me to let me know that: 1) The online interface with the stores was wonky and doesn't show when an item in not available. 2) Their inventory was in error (Not an uncommon occurrence with any of the big box stores.) and my item was not in stock. 3) The soonest it could be delivered was three weeks from the date of restock. This was all very disappointing but what drove me to post this was the managers refusal to speak with me on the phone. read more

My fence panels were sold out from under me. They were supposed to be delivered on Friday, 5/21 to my gated property in Concrete (45m from store, 1.5hrs from where I live in Redmond). Store would not give me specific delivery info so I drove to store area and arrived at 8am, given the ridiculous delivery window of 8am to 8pm. Was supposed to get a call at 8am to let me know closer to what time they'd arrive. Waited two hours, no call. I called at 10:30am and after a long back-and-forth with multiple associates who kept putting me on hold, I was told that the panels would not be delivered that day, because a "Pro Member had purchased them and Pro Members take priority". So I wasted an entire morning waiting for nothing. Delivery was rescheduled for the next Friday, 5.28. Had to recoordinate taking more time off of work to be there. On Monday I randomly decided to check the status online. I see that delivery was changed again to Wednesday the 26th. No email notification, no call. I had already made new plans and Wednesday was not feasible. At this point I, a 30-something female, had been treated so unfairly and was so sick of being dicked around, I had to have my friend's husband call on my behalf. Only after speaking to a man, did the delivery Manager Ethan, agree to keep the rescheduled date of Friday the 28th. ABSOLUTE nightmare. I will NEVER shop at Lowe's again. read more

Since I am updating the condo I recently purchased, I've bought a number of items, big and small, from Lowe's in Mount Vernon, WA. The service has been efficient, personable, knowledgeable, and often fun. Jazmina surprised me when she helped me find a closet organization system, then, small-statured though she is, hefted it and carried it out to my car with no problems at all. After that she recognized me on subsequent visits. Then I needed to create a storage system for the back wall of my single-car garage. Dave, who is an institution at Lowe's after about 20 years there, gave me his full attention in planning out a possible system. When I returned two days later to follow through and purchase the system, he gave me over an hour of his time, pulling the wire-metal racks to stand them against their displays, and sort of setting it up so I could see how it would work. Then he followed through with every single aspect of it--the magical header that the uprights hang from (snugged against the wall,) the brackets, the shelves, and much consideration for every screw, moly-bolt, and end caps I would need. Yesterday my brother and I put the system together, and it went flawlessly. Nothing was missing except the 3'W x 6' tall storage cabinet that is being assembled for delivery, and will fit into a corner of the shelf system where we left a big empty space for it. Even Leidy at the cash register kept her eye on the 2 carts of stuff we took to the front check-out area while we went to the far end of the store to find and make decisions about the small hardware. A most surprisingly easy experience for a rather complex purchase! Dave is a one-man PR person for Lowe's in Mount Vernon just by his knowledge, involvement in the project, and good humor. I have also had attentive help from people in appliance and countertops departments, although I was just gathering info. This is now my go-to home supply store! Thanks all around, and see you soon! read more

What a cluster... ordered a dishwasher and could not get it delivered for 10 days, tried to have it installed... forget about it. Everyone seems so bothered. "Oh, you bought in on-line..sigh.. that' a different screen." I called delivery, you have to speak to install, spoke to appliances for install, you have to speak to internet. You have to change your home screen to Smokey Point - it is.. oh, they must not have it.. enough already. I am ordering a dishwasher, not uraniam...guess what? CANCEL. read more

Why would you offer curbside pick up and then not answer the phone on the curbside sign and then have no one available to bring the items curbside? I have ordered twice from Lowe's and twice from Home Depot. Home Depot has items ready within a few hours and brings them to curbside pick up area within minutes. Lowe's takes four to seven DAYS to have items ready and then don't respond to calls. Last time we did curbside the man in next car said "good luck, they don't answer the phone" and then got out and went inside to pick up his order. Terrible customer service. If you can't provide the service then don't offer it. read more

No customer service, stood by waiting for help with no acknowledgement by many employees The place is run down in bad shape, needs a remodel. read more

We purchased a new grill from Lowe's and had it scheduled for delivery. Why do they always deliver or fail to deliver to us at the very backend of the delivery window. We deserve to be treated fairly and have as much right to early delivery as everyone else. What a way to screw up a Saturday, waiting for a delivery, because Lowe's is too lazy to do it correctly read more

Terrible Support From Tech For Lawn And Garden Tools. Purchased a 2 Year Certificate extended warranty for an additional $50.00. Gas trimmer stopped working after 2 months. Lowes would not assist in any way. Called extended warranty Assurant and they cannot assit until after the 1 year manufacturer warranty. Called Craftsman 3 difgerent times only to be provided service centers 4 hours away and none of them worked on Craftsman products. When I called Craftsman back they refused to reimburse us or send a replacement. Their customer service is a joke. This is such a scam between Lowes and Craftsman. It's no wonder Craftsman went bankrupt. Would Not Refer Anyone To Purchase Craftsman Products. Will Never Make A Craftsman Purchase Again or shop at Lowe's. The cashier at Lowe's also I formed us that if we need to return just bring it back and they will take care of us. Lowe's should be ashamed to sell Craftsman products and making false promises. read more

Please avoid any kind of install from these people, took a month longer to get the job done, I guess on the bright side the guys did come out on the schduled day tear into all the stuff that was blocking my driveway and leave the plastic to be blown all over the neighboor hood. When they finally did the job they clearly had no idea how to install a fence what a joke. Please avoid their "PRO" installation it also takes weeks to have anyone get back to you they're the worst! read more

Beware lumber prices. We all know that there are not enough employees to assist customers at Lowes. Unfortunately, in these days of skyrocketing lumber prices, the prices marked on lumber products doesn't always match the price at checkout. They're raising prices on stock that's been sitting around, without changing the tags. read more

I found what I was looking for on the Lowes website for the MV store and there was 3 in stock. I went to the store and after 3 people looked at their store phone directory and couldn't help, one went to the wrong area and I told her that and she said "I know, you are just going to have to be patient", twice. No please, no thank you or apology for the inconvenience. Virginia then informed me with what seemed like joy that I would have to wait 15 minutes while they found someone to clear the aisle and get it down for me. She said this twice too and it seemed like she just wanted us to say never mind. Virginia was rude, wasn't kind at all and treated us like we were the problem. I never once raised my voice or displayed my dissatisfaction at her lack of skills in her job. This isn't the first time in this store where the customer service was like this. I only went there today instead of Home Depot because what I needed was the better deal. Whoever is responsible for the customer service in this store has failed miserably and many other reviews reflect my opinion. This is a poorly managed store that just doesn't care. read more

I had my windows measured for blinds in August 2020 and was totally ignored when I went into order my blinds. I finally got an appointment in June of 2021. Ordered over $2400 worth of blinds. Took two months before they were finally installed. Our installer immediately found 3 problem. Our very expensive large blind cannot be used because it is defective. He called the supplierbut was unable to get any resolution. Two other blinds are also defective and we are unable to open and close them as purchased. Our lovely sheer blind came with a black bug caught in the middle of one of the slats. I'll live with that. But, Lowes will not even talk to me about getting the problems fixed. I have been in the store 3 times, promised a call from the manager, but no response. I sent a long letter to the manager and no response. DO NOT ORDER FROM LOWES!!! They don't care!!! read more

Please reconsider the employees that you have working in your "CUSTOMER SERVICE" department. We purchased an appliance this morning and had an issue with the military discount being applied to our purchase. The gal who was working was extremely rude and bothered that we were even there, let alone questioning the total discount. A manager came to assist and she even continued with the short snippy attitude. The employee who came to assist with loading our appliance witness this and was the only one who apologized for the confusion. He should be working in customer service. If the store wants names please let me know. I'd be happy to share both with you. read more

Don't get keys made here. They will never make them. Most employees are standing around in group chats. Very little customer service. Most things over priced. read more

I am leaving two reviews about my ongoing experience with Lowe's to get a dishwasher delivered. This one is for the people with whom I have interacted. They have been friendly and have tried to be helpful. They want to transfer me to someone who knows something, but alas they can't seem to make it happen. Dropped calls, unanswered pages, people who are not enabled to provide service to anything outside of the ordinary. I thought about giving them a 4 star review and then I remembered they were not able to reach a manager who could help me. They obviously need to hire managers who know how to answer a phone. read more

This Mount Vernon, Washington, location of Lowe's Home Improvement has sales people that are actually technically and professionally helpful for projects. I expected this 20+ years ago but as we all know over the years the quality of expertise in the big box stores has declined dramatically and most of the time I feel like the blind leading the blind when I gather the courage to go and try to figure something out. So HORRAY for the helpful sales people at the Mount Vernon store and for the management who hires them. Mr. Bramley Stafford who was working in the paint department on this visit monumentally helped my friend get what was needed to fix a condensation problem and also educated about how to prevent the problem in the future. I'm happy. read more

Placed an order for delivery. We were told it would be here on the 20th. On the 21st we call to see what happened because no one from Lowe's told us anything. After a full hour on hold, we get told they "forgot to load" our order and wouldn't be delivered for another week (27th). Morning of the 27th rolls around and we wake up with a voicemail saying they couldn't fit our delivery on the truck even though it was a "priority." Also, we paid extra to have everything delivered on the 20th. Terrible service. read more

The outmost helpful staff I have ever came across and that includes all big box stores. Working out of town is always a challenge and when you need a part that will insure your success you are at the mercy of the staff at any store. This Lowes was over the top helpful, friendly, and fast. By far my favorite store! read more

I asked the manager and cashier where the sunglasses were. They said we dont have any. Sigh. Ok, then where are the safety glasses then? Isle 48, ok. Guess what? They have sunglasses! Lowes, if you don't know where something is in your own store, just say "I don't know". This is not the first time this has happened. I finally decided to review so others will shop elsewhere. read more

Dont buy paint at Lowe's in Mount Vernon I bought a gallon of paint five days ago and now they dont have it in stock. But they could sell me one for $20.00 more per gallon are I can drive a hour to the next Lowe's. No mention from Lowes when you buy the paint that they might not have the same paint the next day. read more