I am very disappointed in the customer service that I have received from the staff at this particular business. My 13 year old son and I made 2 separate trips (which was quite a distance for us to travel) to this store for him to make a decision about which longboard he wanted to help purchase for a birthday present . What he decided on needed to be ordered because Waterboyz did not have it at that time in the store. This was fine, so we spent time that day giving all of the merchandise order information, as well as my personal contact name and numbers for when it arrived in the store. The employee typed everything into the computer while we watched. We were told that it might be a couple of weeks before it arrived, so we were patient in waiting for a phone call from Waterboyz. However, after 2 weeks, when I had not heard anything about our order, I called and spoke to someone who apparently was looking at a computer whenever they were on the phone with me because he was able to tell me about what I had ordered. The conversation was friendly on both sides. I was disppointed, but certainly not upset to hear that the board was not in yet. I was told that since this order had to come from Canada that sometimes it takes longer. I understood and only asked the employee to confirm again for me the specific order that was placed and I also made sure he had all contact numbers to call me. He assured me that Waterboyz would definitely call as soon as it arrived. I thanked him and hung up. After 2 MORE WEEKS HAD PASSED (and my son asking in disppointment at how long this was taking) I telephoned this establishment AGAIN. The person that I spoke to this time (which may or may not have been the person that I had spoken with 2 weeks prior, or the person who had originally taken all of the information and placed our order into the computer at the end of June) at first seemed a little distracted whenever I gave him my name and told him "my story". I had to wonder if he was looking at the computer, realizing that he would have to tell me that this board that I had ordered from them one month ago STILL had not arrived. He used a pleasant tone, but put me on hold twice that I know of. At the end of our conversation, basically I was told that apparently the order NEVER went through and from what I gathered him telling me, it didn't sound like it was EVER ordered or possibly they just didn't pay attention to it NEVER ARRIVING. There was also some mention about whenever I called 2 weeks ago, the person I spoke with didn't push the order through again since it never arrived after the first time but he wasn't able to say why this would have happened. I just was floored that this was actually what I was being told! I kept telling him that I had been patient and understanding with our order taking time (He said that he understood.) but that I truly could not believe this! He stated that he couldn't offer an explanation but would place the order (AGAIN???) directly and it would take a week to week and a half. It was suggested that I have my son take a look at the Landyachtz website to make sure they knew exactly which board to order. He gave me his email address and I said that we would do this right away and would he please reply to my email as confirmation. He said that he would. Well....... we did look, made sure of the board, sent email, asked for reply, ... and now it's been 24 hours and I have checked my email inbox several times with absolutely no reply whatsoever from this person/business! What to tell my 13 year old now? It's already been over a month since his birthday. I TRULY JUST CANNOT BELIEVE THIS CUSTOMER SERVICE! I never expected any of this! read more