Went in to find a white suit/tux for my son's homecoming that was on 10/12/24. Was persuaded to get a black suit instead by the owner. He didn't have his size in stock in either the plain white or plain black suits. Only had a green color suit in stock. The owner advertise that he can get it ordered and will be about a 4 business day turn around time. While waiting, I found a different suit that was more fitting for my child and went more with my vision. I called Violas to let them know the items were no longer needed. He claimed it was "custom ordered" which is a lie. Just because he had to request more inventory because his shop lacks a variety of sizes does not make a simple black suit/tux custom. If it had been altered, I would've understood. But he can easily sell that suit/tux. He needs to keep more inventory in stock. I ordered a bow tie and shoes which he had the shoes in stock, but didn't allow me to take them with me. Once I finished paying, he didn't bag them up or anything just placed the shoes behind the counter and walked over to another customer trying to get him to order a jacket. There is no display of a "no refunds" sign throughout the store nor on the website. I looked around first to make sure there was no such policy. There definitely isn't any communication, verbally about a no refund policy prior to placing any order either. according to him people know his policies. Which is completely incorrect. I traveled an hour and a half and that was my first and last time in that store. If your return/refund policy is not advertised, you cannot assume potential customers are aware of any of your policies. He also informed me he would be reaching out to me once said items arrived, I have not received a phone call about the items at all. I try to support small black business owners, however his lack of professionalism makes it hard to want to tell anyone anything positive about this establishment. read more
