Thorough Plumbing was recommended to me for a PRV valve and to diagnose a leak, and I was very…read morepleased with their service. Jeff, the owner, took his time explaining possible causes and remedies for our leak, and he worked late 2 nights to get all work done quickly. Jared worked with him and was very professional. When Jeff was not available one day, I appreciated that Jared responded to me quickly to answer my questions.

When out water heater died last year, I asked Jeff if he would install a better quality water…read moreheater, so I wouldn't have to replace it in 10 yrs, so he chose a 12 yr parts and 2yr labor warranty Rheem with lots of bells and whistles. It didn't even last a year before the heating element cracked... When I reached out, no one responded for a week, before I could get someone out to just come and access it. Upon inspection it was the heating element that had cracked. Rheem had them on back order, so Jeff's colleague, Antonio researched and found a replacement element, that was available the next day and made every effort to get our water heater repaired asap, before the weekend. Antonio is responsive, professional and helps in a timely manner. Jeff didn't respond for a week. We were without hot water for 10 days! The water heater never got to the set temperature of 129°, it would only get to 102°, which I don't feel sanitizes my dishes and clothes. Fast forward to less than 2 weeks later and the water heater stopped heating entirely again! I reached out to Jeff on Thursday (6/25) and still haven't heard a word from him. Thankfully, I have Antonio's contact info, as he actually is responsive and responds within minutes. My issue is I reported it not heating last Thursday, this go round, the part has to be ordered and they don't know how long it will be before it gets here. I call BS, as I ran a maintenance and construction company for 17yrs and I know all of the verbal jargon used by vendors to delay repairs/replacement of parts... I've heard them all... So we're on day 6 without hot water and no idea how much longer we're going to be without a hot shower, hot water to wash dishes or our clothes! So extremely frustrating! Save your money and find a better plumber!

Stay Away is all I can say…read more Started water delivery service with them and it was a total nightmare, wrong deliveries, ordered plastic and they deliver the higher costs glass. would deliver double bottles and then charge and not give back credit. To top it off I have had employees that were supposedly fired calling me asking for my credit card information many times. Now I am having to contact my credit card company to file fraud charges against this company. Again stay away, there are many other options that perform better and cheaper rates.

I now know that I took being able to drink tap water for granted, and I miss it. Growing up on the…read moreopposite side of the metroplex, I had no idea that the east and NE side of Dallas had issues with their water. What is this box on the side of my new house? Wait, my water has too much sodium, ferrous iron, nitrates, lead, fluoride and organic contaminants!?! Where do I begin to explain how difficult wading through all the information regarding having high quality and clean water was? Why did no one tell me if I moved across town I would need this expensive system? And then to be required to pay a significant amount of hard earned cash towards something I know little about is .. well, extremely difficult for this skeptic to do. Not only that, when researching water purification I constantly ran across forums warning of the business practices in this industry. Who do you trust? Frankly, it was too much during that move-out/move-in week and I had a meltdown. Total and completely. Then I dried my eyes, put my big girl panties on, and turned to Yelp. I will spare you the drama of all those calls, but lemme just say one of them wanted $498 to come and to "service" my equipment and could not tell me what that included because she was simply a scheduler. Huh? No. Then I called Water Event. Every. Single. Interaction. was flawless. I felt heard, respected, cared for, encouraged, and empowered. What a class act company all the way through. The entire team at Water Event has a customer first attitude that this customer appreciates so much! If I have issues with my reverse osmosis system, or need a new filter I will come to them. If I want to upgrade my RainSoft system, these will be the guys I trust to steer me in the right direction and make that happen for the best price. If I ever need to have my RainSoft system serviced this will be the company that I call. If I just have a question about purified water I know what number to dial! Water Event are the water experts. I feel confident about the system I have, how to use it, how to care for it and when to call for help. That kinda makes me my home's water expert, right? The most important thing is I know that the water coming into my home is safe for my family's health and for my wallet. That in itself is priceless. I want to send a special shout out to Terry who went above and beyond, is so extremely knowledgeable and has a passion to share that knowledge, he has such great spirit and a enthusiastic approach. Also to Luis who had the good judgement to call in Terry. I trust this company, and will be a customer for life. Keep up the great work!

I called Lexi's plumbing after a job got too complicated for me to do…read more I put in my request online in the evening for a morning appointment at the representative showed up first thing in the morning. It was fantastic.I showed him the job and he gave me a quote immediately and I approved the work. It was done in good timing. Very happy.

25 minutes to replace an outdoor faucet. $435!!!! I…read moreappreciate tradesmen, but this is getting nuts. Now I know why she wouldn't quote me a price before the sent a tradesman. I would not have agreed to $435

Absolutely DO NOT USE this company. I'm currently looking into legal options to get my money back…read morefrom Andrew. Here's the story: Met with Andrew twice in early November to walk him through a number of things I was looking to get done to an old house I purchased. Moving water/drains, hot water heater, gas, etc. Andrew seemed like a great guy at the time, down to earth, confident he could get all the work done in a timely manner. I've never misread someone so badly. I sent Andrew half the total cost of the project on November 13th for materials and to get started on the work, with the rest to be paid upon completion of the work. He said he'd be getting started that weekend on the project. Instead, it turned out to be one excuse after another about why he never showed up when promised to do the work. He became increasingly difficult to get a hold of. He stopped answering my phone calls, always promised via text to call me back later, and never did. This continued for two months until early January. In order to get a hold of him, I had to call from google voice numbers he didn't have. On Friday, January 10th, I finally got a hold of someone (I believe his wife) and told them I did NOT want him performing any work and asked for my money back. I was told he would return the materials the following Monday (Jan 13th) and would get a refund a few days later. That turned into "no later than Wednesday (Jan 22nd)". It's now Jan 31st, I still don't have the money returned to me, hence the legal action against Andrew. To sum it all up, Andrew repeatedly lied to me about starting work, calling me back, his plumbing license (it's expired), pulling permits for the job, sending me any kind of documentation, and now he's literally stolen my money. Do business with this man at your own risk.

Absolutely worst experience ever. Andrew came out to fix my hot water heater on the 20th of…read moreSeptember. Total charge for the hot water heater was $1195. He left the old hot water heater in my attic because he was alone that day and needed help to take it out. After having to call them from my google voice number to answer (which was extremely shady in its own right) I finally got him to come back out and at that time asked him when someone would be coming to inspect. He said "pulling a permit is not a problem. I'll handle it soon." And it is easy to pull a permit if you're a licensed plumber, BUT ANDREW IS NOT. So he tells me his license had expired, and he was going to get everything fixed and that I'd get my permit. But even after multiple heated calls, that day never came. Eventually, by October 20th, I had to get another plumbing service, Legacy Plumbing, to come look at the hot water heater. At first glance, their plumber told me that the work would have never passed inspection anyway. So, I gladly paid them about $550 dollars to fix the work. 2 days later, I had the inspector in my house and we had passed inspection. I disputed charges from Planet Earth Plumbing with my CC company and I'm filing a complaint with the Texas State Board of Plumbing. Before you hire any plumber, don't make the mistake I did, and look them up here: https://tsbpe.texas.gov/portfolio/find-a-license-registration/

Toby answered the phone at 1130pm and gave us directions on what to do- expansion tank was leaking…read morethrough the ceiling. He and his apprentice came, did great work and it was affordable. I appreciated his patience as we decided what to do, we felt no pressure. We replaced the hot water heater and the expansion tank. Imperial Plumbing will be our go-to plumbing company going forward!

Showed up on time for an appointment and fixed the problem. Very friendly owner…read more Would hire him again.

They came to our house same day and stayed working for hours until they found the cause and got it…read morefixed. He was delightful to work with and knew what he was talking about. He gave us tips for how to prevent problems in the future. I will definitely use them for all future plumbing needs

Wow!! This is the best plumbing service I ever had! I had several companies come out and give me an…read moreestimate of what they thought was the problem and how much it would cost to fix it. They overpriced and overcomplicated the fix. I am so glad I called Schlegel to come out. I could not have found a more honest person to fix what was needed to be fixed and no more and no less at such a reasonable price. Brett was amazing! You will never go wrong by going with this company for honesty and reasonable prices. Someone you can really trust. It's a rarity in this business.

Chris recently called me and said he really needed a job. Chris said that he would give me a 30%…read morediscount. I gave him some money for supplies for an upcoming project because he said he not afford supplies due to April being a slow month for plumbers. When I asked him for money back as no supplies were ordered at 8am or services were rendered yet then he became aggressive and threaten me. He said he was still going to do my job and get materials to get the job started. I said I never signed a contract and would not give him permission to do any work. I did not feel safe around him. I asked him not to come to my house. After I returned from an appointment, he was parked outside my house. Please be careful.

Very inexperienced! They come off as if they know-it-all. Give elevated prices, without seeing…read morethe job. I think they were upset because I called on a Saturday, Not knowing his business information online stated they were open. Furthermore, not knowing he was talking to someone experienced construction! He was very aggressive and arrogant with little or no experience In business! I feel sorry for the customers who come in in contact with this business.

I can't say enough good things about Trident plumbing. I recently had to replace my pressure…read moreregulator valve and contacted a few plumbers to get estimates and time frames. Trident had availability when I need them and their price was fair. Vlad and his assistant (my apologies I forgot the assistant's name) were the plumbers assigned to my job; They were both professional and courteous. Vlad explained what they were going to do and got quickly to work on replacing the valve. They worked tirelessly digging up and removing the old valve. Despite the heat and humidity they were happily working together to replace the valve and even dealt with interruptions from my son who was very curious about the work taking place outside of his window. They answered his questions and didn't seem annoyed by his curiosity. Once the job was complete Vlad showed me the new valve and explained how to operate it, he also explained the invoice and asked if I had any questions. I don't know much about plumbing, but the quality of the work looked top notch. They cleaned everything up and I couldn't even tell anyone had been in my flower bed. I was really impressed. Lastly, the inspector for the city of Frisco came out to inspect the job and even commented on how clean and professional the new installation was. I highly recommend Trident plumbing and I will use them for all of my future plumbing needs. I was happy with the entire process; I didn't feel like I was being upsold or overcharged for the work. Everything was explained and the work was preformed in a professional manner. Well done!

Hello, We used Trident Plumbing out of Frisco Texas for a slab leak detection during our home…read moresale. The quality of testing was terrible and our follow up requests for support was worse. Trident detected two leaks under the house. One leak they detected was 7 feet away from the actual leak and the other was 21 feet away from where they detected. Because we used their recommendations on access points and measurements we went into the slab in the garage to fix one and tore apart one of our bathrooms to access the other. Based on the actual locations we could have gone in from the exterior of the house. Their errors cost us an extra $5,700 in plumbing cost, more than $900 in bathroom repair and alot of work and time. Each time we followed up with Trident to discuss the situation we were treated very poorly. I also sent them emails with no follow up. Thomas Bates and Brian Brunner miss handled the situation. Follow Up to Response Below: I guess I can't respond to your response below but I can edit my initial comment. 1) We hired you for a leak detection and your leak detection was completely wrong. As a licensed plumber I expected quality work as I would with any licensed professional. The very experienced licensed master plumber we hired to do the digging and repair thought he could rely on your detection as well. 2) Your price per foot to dig was much higher thus we would have had a larger outlay of cash if we went with you to do the work. Furthermore, given the quality of your work, in hindsight I am thankful we did not use you. 3) Obviously you care more about your online reviews than you do your customers because this has been going on since December with no adequate response from you and yet you respond to my Yelp comment within a couple hours.